Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Selling food instead of offering it as complementary with the excessive price, is pure greed and not comptitive at all.
Everything was great I have no issues they are wonderful , so helpful especially with my spical need son . Love the courtesy of the staff. But the food and entertainment need some improv.
Pros: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Pros: "Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave."
Cons: "The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane."
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Pros: "Loved the German touches like real silverware, good wine, and German movies with English subtitles! Also appreciated lots of liquids and never had to go searching for hydration."
Cons: "Everything was great until we landed and I stood up in the aisle. A woman two rows behind opened the overhead compartment and pulled her huge backpack out, landing it right on my head! OUCH! I scolded her and she apologized, but, REALLY? Perhaps the crew needs to reiterate how dangerous this is to do! My head still hurts a little on top, almost a week later. Ugh."
Pros: "One flight attendant in particular was outstanding, Eva. Because of her, I would definitely consider Lufthansa for our next trip to Europe!! She mot definitely went above and beyond in her service and professionalism."
Pros: "The serviice was very good enjoyed traveling with this company."
Cons: "The tv screen was outdated and difficult to use. The headphones were very outdated and did not like that there was no option to use my own headphones because of the aux option not availble."
Pros: "I'm 86 years old. They took me in a wheel chair past security and allowed me to preboard. The staff is very helful."
Cons: "Look like everybody to not know what they want to do"
Cons: "I booked a business class, round trip ticket, only to find out that one of the legs was not."
Cons: "The information at boarding time was hard to understand, even coffee was a charge, they didn’t have our stroller at the gate when we got off then when we got to baggage claim it was still hard to find."
Pros: "On time flight, no problems."
Cons: "Seats more cramped than would be ideal for a trsnsatlantic flight."
Cons: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."
Pros: "Food was ok"
Cons: "Who starts a boarding process 2h before the flight with only 2 counters, with no possibility to check in online (even for those without luggage) and no automatic machine? I'm very glad the company had the kindness to wait for us on the last call for boarding when you finally check your luggage 30min before departure. Should we talk about the politeness of your fight crew? In short, very disrespectful. Delivering the luggage took an extremely long time"
Cons: "Neither wi-if nor the movie system worked. Fortunately we had strong tail winds so an 8 hour flight was 6. They should have let us know while we were still in the terminal so we could purchase a book or download a movie. Beer and wine had to be purchased on an international flight. No economy plus."
Pros: "Great selection of entertainment. Very cordial staff."
Cons: "The food was very salty and everything had dairy and wheat in it- which I cannot have. The seats were uncomfortable and I felt cramped."
Cons: "Feels dated and needs new energy with better food and atmosphere"
Pros: "Food good. But best was that US Immigration was in Dublin, not NYC, where there was no line!"
Cons: "40 minutes late taking off. I had 21.7 kgs (1.7kg over the limit) in my bag and had to pay €20 more and that as an Aer Club member."
Boarding was disorganized. I was asked to check my carryon luggage when I had a tight connection to JFK. I purposely did not pack a large luggage because I did not want to deal with checked luggage getting lost or the hassle of retrieving my luggage at JFK.
Cons: "Charged me for checking a bag.. was not told of that. No coffee or any beverages provided. Seats uncomfortable. Will fly Iberia next time."
Pros: "Nothing to complain about. It was a nice, calm trip."
Cons: "At least my wife and I were seated together on this trip."
Cons: "No ability to charge devices during such a long flight"
Pros: "All of it we left and landed ahead of time"
Pros: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Cons: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."
Pros: "The BA crew made every effort to insure a comfortable overnight flight. The crew were attentive in roaming without being intrusive. They seemed well drilled in serving on a red eye flight."
Pros: "Priority boarding and bulkhead seating for family travelling with infant."
Cons: "My 'infant on lap' (23 months old) was too big for the airline-provided seat (weight limit 12.5kg, and he weighed 13kg)."
Pros: "The boarding and crew was nice... no complaints."
Cons: "Did not realize that, at least, water was NOT complimentary ... food & drink had to be paid for. Bummer."
Pros: "Dinner was quite good. And yes, the seats were comfortable. But the aircraft was probably from the 90's"
Cons: "Entertainment system was really archaic ... No USB slot to charge phones ... Breakfast was ok ok ... not good."
Pros: "Seats were comfy and super clean"
Cons: "The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us"
Cons: "Departing on time and securing seats for my new connecting flights."
Pros: "Crew was accommodating. They did a nice job delivering beverages"
Cons: "Only half of our luggage arrived at our final destination. We spent an extra 90 minutes at the airport trying to get to the bottom of the issue and to workout a plan to get our luggage back. Seats were brutally uncomfortable. No leg room at all and knees were pressed up against seat."
Pros: "Flight left on time. There was plenty of room. Nice staff."
Cons: "It was very cold on the plane because the valve for the heat was frozen."
Pros: "Plane was noce"
Cons: "No meals on 8 hour flight, talk about cheap. Seat pitch was small, I’m 6’2” and it was rough."
Cons: "United didn’t allow on-line check-in, wasting my time and theirs, forcing Basic Economy passengers to be checked in by a person. Won’t be flying United again."
Pros: "This was a pretty typical United flight to SFO. Nice crew, nice plane, no issues."
Cons: "This is not on United, but LAX has a long way to go to reach that "wonderful airport experience." They keep broadcasting those security messages over and over and over - way too much. The airport employees, in general, are tired and jaded - very few were helpful. The terminal buses were way too few - I walked from T4 to T7 because I got tired of waiting. Not enough signage for folks not familiar with LAX"
Pros: "Unusual flight in that it was not full, so could really stretch out and sleep, even in economy! Forgot to book seats in advance but gate attendant gave us very nice seats Wonderful crew"
Pros: "Crew was great. Food was tasty (croissant, etc), great touch and really appreciated the service and attitude of the crew especially the lady in first class. She could not do enough to please the passengers. A+"
Cons: "Took a long time for the ramp crew to get ramp to plane door (3-4 minutes) ??? C-"
Pros: "Safe landing. Open seats."
Cons: "Late take off. No one to take my bag by the plane so it stayed on the ground and then they had to come in the plane to decide if each carry on stowed under was safe."