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Cons: Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open.

Pros: Crew

Pros: The crew was amazing! They were all so nice and helpful

Cons: The WiFi didn’t work

Cons: Not cancelling our flight

Cons: 10 hour layover in Madrid was too long.

Cons: Infotainment system

Pros: Competent.

Cons: Food is mediocre at best and selection doesn't vary.

Pros: I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began.

Cons: The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!

Pros: The entertainment options were great.

Cons: Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat.

Cons: CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure.

Pros: Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him.

Cons: TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!

Pros: Crew was solicitous.

Cons: They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat.

Pros: Some crew was attentive, others were not. Piloting was good

Cons: Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight.

Pros: The flight attendants were friendly, attentive and efficient.

Cons: Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service.

Cons: Need spacious aircrafts for such a long flight..

Pros: Surprised to get a meal on such a short flight! Very good service.

Pros: The crew was pleasant. Plenty of entertainment options to not get bored. Food was great too.

Cons: My seat kept sliding back and forth, on the bottom and I had to keep moving it back into place. It made it quite uncomfortable.

Pros: great on board staff great on ground staff in Dublin

Cons: 4 month ago where promised a bassinet for lap infant on transcontinental flight which was every time confirmed when calling in prior checking in. Once on the plane were told no bassinets available anymore due to many baby's on board. That was a deception! And a lie! All seats with capabilty for a bassinet were occupied by able healthy adults! There WAS not 1 bassinet on the plane!! Terrible check in staff in Miami...can barely communicate in English (for AER LINGUS!!)...they did not know their own luggage allowance policy...had difficulties to check in a lap infant.

Cons: The flight was perfect, easy on, easy off, on time, smooth comfortable flight.

Cons: Lost bags

Cons: Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea.

Pros: Crew was super friendly.

Cons: I wish I’d have an aisle seat, but flight was full.

Pros: Smooth flight without event. On time landing. Efficient deplaning.

Cons: Newer plane. Seats , entertainment, cabin crew.

Pros: Crew did their job that’s all. Not very friendly.

Cons: My flight Rome to London - I was very surprised to learn we had to buy water, tea or coffee. To give it to your passengers is the least you could do. We didn’t travel for free. This was the very first time I have ever been told, as your partner Aer Lingusdid as wel, that I needed to pay for water.

Pros: Lovely crew, very good entertainment system.

Cons: Very bad food my options were pork and vegetarian. Chicken finished.

Pros: everything

Cons: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Pros: The crew was amazing

Cons: Flight was a bit delayed

Cons: Could've been on time

Pros: The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!

Pros: Ok

Cons: Flight was late

Cons: The KLM crew are always great serving and treating you. Well above many other airlines.

Pros: Crew was great and helpful despite oversight in my special meal.

Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Cons: Fix the damn KIOSKS at Vienna!

Pros: The crew was great. The soecial meal request was hadled well despite oversight.

Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Pros: Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi

Cons: Get your crew arrive on time to their flights. Kobi

Pros: Although we left late, pilot and crew kept us informed on why we were delayed and what was happening.

Cons: We were delayed for an hour in London and then immigration and customs in Chicago were awful

Pros: They kept us up to date throughout the whole process

Cons: I could have had a seat next to my thirteen year old and I didn’t get my seat arrangements unit I was boarding the plane.

Cons: Delayed

Cons: Could've been on time

Cons: I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights...

Pros: The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful.

Pros: Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)

Cons: It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin

Pros: The crew was great!

Pros: There was room available.

Cons: This was not business class!

Pros: Overall pretty good. Newer plane, business class is well configured.

Cons: Food was good, not great. Seats when flat are quite hard.

Pros: The crew and the timing were ok

Cons: The seats were uncomfortable

Pros: Seat was good

Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Pros: Great plane and staff

Cons: Delayed

Pros: The flight was on schedule. The pilot was great and avoided turbulence.

Cons: Compared to my SF to Munich flight, the return trip was a nightmare. The flight attendants were nowhere to be found. Cold face towels, ran out of food and drink. Flight attendants allowing a school field trip to take over the flight. My seat was kicked for 7 hours straight, they did nothing.

Pros: Plane didn't crash.

Cons: Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !

Cons: Depart on time

Cons: More chicken

Cons: Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea.

Pros: No

Cons: Baby sharing seat with parent was very crowded

Pros: Food fine. Entertainment choices fine. More leg room than American.

Cons: Departed over an hour late. Preferential treatment given to a family member of flight crew. Also, kind of stingy with water.

Cons: Overall it was a very good experience. The crew was bad obliging and professional. The flight took off 30 minutes early from Abu Dhabi. However, it was late taking off from Heathrow. There was a delay of 1.25 hours as the ground crew took a long time to load and get the plane ready at Heathrow.