Amazing, not too crowded, great temp and the meal was good
The crew was good. The flight was not overly crowded so we had some additional space.
First time flying airline. Great experience. Clean plane, comfortable seating, great service.
Everything went extremely smoothly! They boarded by groupings of seat numbers starting from back to front. All staff very helpful and accommodating. Food and beverage plentiful and good.
A special shout-out to one of the check-in staff at DUB yesterday noon. We had to use the "Closing Flights" counter and we met, hands down, the most efficient person - able to resolve several issues in the matter of minutes, while remaining polite and calming everyone down. Great job, Aer Lingus!
From Rome to Dublin if you want any refreshments you have to pay for them, Not used to this as we typically get soft drinks and a little snack on a 3hour flight in the US.
One of the best flight experiences I've have had in along time. Would fly with them again.
There was a mixup with our tickets. They said they did not receive payment for them but yet we had seat assignments. We had to purchase last-minute tickets which cost us three times as much. that’s why they got a rated of a one.
I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.
Gate agents kind of serious. Had to wait til arriving at gate to choose seats. Thankfully they did give us seats together! And grateful the honored our age, giving us seats at the front.
We couldn’t take the direct flight back home in Florida because the flight in Palermo was delayed flor long time and keep us inside the cabin without moving the plane. The plane from Munich to Orlando was still there when we arrived to the gate but they said it was late for us to board the plane. We rushed the most to get there. It was a bad experience and got back exhausted and with pain in all muy body. We are seniors 72 and for us was very bad
The experience with United Airlines was excellent; however, the experience with Houston Intercontinental Airport (IAH) was horrible. Although our flight departed from Terminal B, we had to go through security in Terminal C and then get on a train for travel to Terminal B. Additionally, there was significant walking required to get to the boarding location.
Flight was delayed 5 hours. Updates kept changing. Sears were extremely cramped. Very little leg room. Flight attendant was rushing through with drinks and hit me in the knee either the cart and didn’t apologize. They gave a 15 dollar voucher in airport which doesn’t buy. Much and it was so late that choices were limited.
Left an hour and a half after the listed time. Up side was it had TV screens on the seat.
I couldn’t make my first flight due to weather delays trapping us in the town we were in. Then I had to buy a new ticket
Maybe add a seat trade app for flyers that didn’t get seats together
No water on the toilets, dirty sits. 4 hours delayed departure.
I liked everything about the flight. The service was excellent!
Good boarding. Crew started quick with drinks and food. They came around several times for trash which I really liked. Other than turbulence due to storms in the area, flight was great.
On long flights with semi-comfortable seats the airline needs to accommodate for the need to stand up. Otherwise a fight becomes pure torture. Not even business class provides for that.
Seats did not recline as much as I would have expected on a premium economy flight, and the food reminded me of the old days of flying when food was generally tasteless, low quality and small portions.
It was freezing in the cabin. That's on me to be better prepared in the future.
The staff and flight were great! The inflight enteretaintment did not work from EZE to MIA. They attempted to troubleshoot but exhausted all options.
The flight from American side was good, my main issue this was a part of a partner flight with gol, preventing me to use digital boarding passes and doing checking previous of the arrival to the airport.
5 hours delay - minimum communication, no compensation, no support from Airline. Terrible customer experience
Flying under Economy Class shouldn’t mean having to deal with such uncomfortable seats. For an overnight flight, it is expected that the seat would recline a decent amount. The food portion could have been more generous. There was an incident with someone by my side. They got sick and vomited. I hit the button for the crew but no one showed up. So I went to the back of the plane and explained what happened. They only brought clean tissues and coffee ground bags. There wasn’t any kind of disinfecting wipes nor any type of sprays. She cleaned as best as she could and poured the coffee ground around. The crew did not seem to care how she was doing. The coffee helped with the smell, but it should have been cleaned in a more efficient manner.
I am Plstinum Pro snd was standby on earlier flight. They gave seats to people that asked rather than follow standby order. When realized what was happening was too late to get on as no seats left. My scheduled flight was late. Then filled the seat beside me Ruth rude person that they had to move from her original seat
Both the gate agent and flight crew did a horrible job of expediting the boarding process. It was simply miss managed. The airplane was late to Tampa. Therefore, they should have expedited the de-boarding process and also boarding process. This did not happen and caused me to miss my connection. I ended up with a 7 hour hour layover just to get home. The overall flying experience on American has simply been degraded. On-time performance is a real problem every single week. This has caused me to consider moving my loyalty to an airline that has better performance metrics.
Delayed flight led to missed connection which led to new flight with 3 hours of delay so our family of 5 went from a 7pm arrival time to 1am Absolutely terrible yet again.
Wheelchair folks are great. Food not to my liking. Crew more interested in their lives than the passengers. Got the job done but just the minimum.
There was confusion over the electric wheelchair. Though it was categorized and double checked at checking the gate seemed confused by the chair.
Excellent plane, 787. Very good seat and additional stuff they provide. Good food. Very good staff.
Excellent except WiFi is a Must on Biz class 10 hour flight ! Didn’t work entire flight. SW doesn’t do that.
Plane delayed due to weather. Plane boarded, then told to unboard due to a maintenance issue.
Was all good.l including a sofdrink. AA improved significantly. There was no entertainment.
Horrible almost missed my flight because my 1st flight was delayed. Airline crew is so unprofessional. The people on the plane do whatever they want kids running screaming. Will never fly this airline again Suitcases never arrived
Provided a good service and I will use it again. Thanks,
Boarding was not well coordinated. I asked twice at the Level check-in area about the MIA flight. At no point did they say the check-in would be at another counter. Fortunately, another passenger was equally confused and got the REAL story from the airport’s info center. Further, my minor child was tagged “SSSS” on their boarding pass. Level should have notified TSA about him being a minor. Instead, the entire family went through the SSSS process, not just our son. When his name was called out at the gate, it was announced in Spanish. No English announcement was made. The food on board was bearable. The crew was adequate, despite not being Level/Iberia crew (Level contracted out our flight to “World2Fly Airlines” - a company I have never heard of!). The onboard entertainment was very limited. They did not even offer a flight tracker option. Nor were music selections offered. Like TAP and Aer Lingus, I will think twice before booking Level ever again.
Excellent! Outstanding customer service, the best service I have received. Food was served, dinner, snacks, beverages, crew was there to greet you. 10/10
The flight staff was excellent, one of the best I've had. Food and wine was very good and seats very comfortable. Luggage came out pretty quickly too considering the number of passengers. Also, excellent internet. The only thing that could have been improved on was the choice of movies -- kind of limited and not great selections.
The crew made it a great flight. They were friendly and attentive. They made me want to fly British Airways again.
Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.
Boarding is always a challenge as folks in al groups crowd around for no reason, but crew handled it well. I once again applaud the LHR ground baggage staff as they got our bags from a flight at Terminal 5A to a flight in Terminal 5C within 40 minutes...amazing!
Why does a reputable airline like BA allow a miserable domestic airline like AA to operate its flights? There is no comparison between the two
Delayed flight due to lack of crew caused me to miss my connection
Lost my luggage in London Was double charged for luggage
a/ c way too cold in Miami airport. Ridiculous cold temperatures. I was suffering the hole time.
Terrible. Flight was 3 hours delayed and I missed my other flight to my final destination
Everything was fine except my screen wasn’t working and I was unable to watch any movies or TV. Staff tried 3 times to reboot it, without success.
Cabin crew needed to serve more water (fluids in general) on such a long flight.
