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Pros: TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR.

Cons: CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS.....

Pros: Boarded fast

Cons: Hours of flight

Pros: I liked the food

Cons: It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth.

Pros: The price was good. The staff really tried to help, but the restrictions from TAP headquarters made them effectively powerless

Cons: The flight was canceled last minute. TAPs phone support were not allowed to reschedule anyone on alternate carriers, but told me that the check in agents had that power. Meanwhile, the check in agents in Boston had been banned by TAP headquarters to rebook anyone on other carriers, and were unaware that the phone support were giving the passengers conflicting information. In the end I was automatically rebooked for a flight 72 hours later (not realistic for me...). I gave up and headed home from the airport after 2 hours. People who needed help with hotel bookings (not me luckily) most likely had to wait in line a lot longer than that

Pros: Sleeping and being left alone

Cons: Food, Service by cabin crew because they never smiled

Pros: The price is affordable

Pros: The lady checking me in was nice

Cons: Items were stolen from my bag

Cons: 30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich.

Pros: There is nothing to like about the flight

Cons: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.

Cons: Customer service from the crew, it could be nicer and better attitude and more positive.

Pros: It was Okay

Cons: I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Everything perfect and arrive to destination on perfect time.

Cons: All positive.

Pros: Services is good .

Cons: Food can be better

Cons: All of the less than good, obvious!

Pros: Yes

Cons: Nothing. Flight was amazing

Pros: Impressive service... amazing crew, very friendly and professional

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: The plane size & comfort was excellent. The staff were very friendly

Cons: N/A

Cons: Time

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: Services is good .

Cons: Food can be better

Pros: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.

Cons: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.

Pros: Overall a nice and good flight

Cons: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Pros: Information sharing by pilots and crew. Economy class leg room is good.

Cons: All good up to the level

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Pros: Everything perfect and arrive to destination on perfect time.

Cons: All positive.

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: Decent price for economy comfort seat, 4A.

Cons: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Cons: Still don’t have my luggage yet

Cons: Klm is the best, even on a 40min they served small breakfast.

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.

Pros: Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great.

Cons: A refund. I tried to cancel but.they would not let me.

Pros: The crew were gracious and attentive to keeping us hydrated in Economy.

Cons: The seats were uncomfortable on this full flight, the food was average.

Pros: Friendly flight crew. Food was good as well with options!

Cons: My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me.

Cons: They do not offer free bags to America anymore.

Pros: Comfortable seats!

Cons: Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes

Pros: Friendly and helpful crew

Cons: Disembarkation at Belfast