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Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"

Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"

Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Pros: "The crew was very kind"

Cons: "It's KLM. What else do you need to know."

Pros: "Services is good ."
Cons: "Food can be better"

Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"

Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Nothing"

Pros: "Usual faultless KLM experience"
Cons: "Nothing."

Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Cons: "Information on arrival time was not correct"

Pros: "Everything works and quick to get to destination."

Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."

Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Cons: "Crew members in Amsterdam were very rude and disrespectful"

Pros: "very nice crew"
Cons: "my bagfage was lost"

Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."

Cons: "I congratulate the KLM crew!"

Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."

Pros: "Just as I expected. And I made my last connection easily."

Cons: "Flight got delayed 30 minutes"

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Doesn't"

Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"

Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."

Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."

Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Pros: "Good"
Cons: "Nothing"

Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"

Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Pros: "Crew and new, spacious aircraft"
Cons: "Nothing in particular."

Cons: "Only item that could be better is quality of onboard entertainment."

Cons: "Flight delayed due to late arrival of aeroplane."

Pros: "Comfortable seats"
Cons: "Slow boarding"

Pros: "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Cons: "Everything was simply perfect"

Cons: "Comfort"

Pros: "Pilots were very smooth with the controls, especially on landing unlike Ryanair!"

Pros: "No food no entertainment"

Cons: "Dublin airport No suitcase when we arrived No food. No inflight entertainment"

Pros: "Plane was only 65/70 full"

Cons: "Delayed as always"

Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"

Pros: "the food"
Cons: "the service was disgraceful"

Pros: "Hate Ryanair! Cheap fools! Air Lingus are miles better. No pun intended."

Cons: "The flight was nearly an hour late taking off."

Pros: "Flight was ok."
Cons: "No free food or drink service."

Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"

Cons: "The chairs are so uncomfortable!"

Pros: "Staff is very friendly. With the right backing, this could have been one of the best short hop airlines."
Cons: "Boarding is a mess. Make people stand in their groups and enforce these animals to board in an efficient manner. Every other major airline does it. Staff is TOO friendly because these customers rush the gate no matter what and the staff is fine with it."

Cons: "They lost our strollers which put us into a really difficult situation, since we had to carry our two toddlers + our infant during the 5hour connection time in LND."

Cons: "Airplane was late 90 mins"

Pros: "Airline was a little behind schedule but they made up for it enroute. Staff was courteous and professional. A good airline by all count!"

Pros: "Flight attendants were friendly."
Cons: "Baggage was lost for over 24 hours, and we had to go back to airport to retrieve it when it wasn’t delivered."

Pros: "See above."
Cons: "See above."

Pros: "Friendly and practical no complaints"

Pros: "The staff is very friendly and helpful."
Cons: "No announcements were made over the PA or out loud at any point for boarding, except for the last section."

Pros: "The mechanical issue with flaps was fixed - glad to arrive home safely."
Cons: "Flight was delayed three hours due to a mechanical poblem . We were offered one free drink."

Pros: "Price of flight."
Cons: "Paying for extras."

Pros: "Ample legroom"

Cons: "Seemed like when we landed the crew didn’t seem to know how to assist such a large crowd. When we did ask if we were in the right boarding area attendant was rude. Seemed like we were a bother."

Pros: "Everyrhing as wxpected for a small plane"

Pros: "Cabin crew"
Cons: "Pilot failed to inform us why we were sitting on the tarmac for 40 mins before taking off."

Pros: "Not a lot"
Cons: "Flew Aer Lingus twice during our trip and not impressed. Disorganized, late, confusing check in to the point we almost couldn’t check in, and very rude staff from check in to air hostess. Ryan air was better"

Pros: "More comfortable than overseas flight"
Cons: "No snacks available without cost or drinks"

Pros: "Very good Organisation at the Dublin Airport"
Cons: "No snack - expensive baggage-fee"

Cons: "Only tap water was complimentary."

Pros: "Never made the flight"

Pros: "Timeliness of flight and service on board."
Cons: "We upgraded 7 travelers for priority boarding. However as we got through check in, 2 of us were told we had to check our carry on. Mind you our carry on was the same size (exact same suitcase) as 2 others in our party who did not have to check in their bags? "Priority Boarding is now only €4.99. Be the first on board to store your cabin bag and relax in your seat before take-off." I believe I am entitled to a refund based on the info on above taken directly from the Aer Lingus website."

Pros: "David and Kate the flight attendants great banter with passengers"

Pros: "That it only lasted 50 mins"
Cons: "Packed with low class beer drinking plebes."

Pros: "Aer lingus took good care of us, and put us up at a hotel."
Cons: "Could not get a replacement flight and had to book with another airline and different route. Hoping the refund process will go smoothly."

Cons: "Extremely uncomfortable. The seats were too close together and not enough room, but overall the airline is great. Will travel with them again, but will travel business class next time."

Pros: "Wheelchair assistance was very good"
Cons: "Long distance to boarding gate vis bus and walk. Late taking off so late arriving"

Pros: "Crew were great"
Cons: "Delayed Dublin to Newcastle flight"

Pros: "Space for legs unlike ryanair"

Pros: "Fast efficient boarding. Short flight so no issues."

Pros: "Left on time and arrived early"
Cons: "Nothing"

Cons: "The boarding and deplaning was awful'"

Pros: "Swift boarding process, mannerly stewards"
Cons: "When landed, the back door of the aircraft was opened, despite passengers only disembarking form the front. It was very cold."

Cons: "Missing connecting flight"

Pros: "The fact that we had dinner and a snack was great! The crew were fantastic!"
Cons: "It was a bit cramped but overall it was a wonderful experience"

Pros: "The crew and the food"
Cons: "The entertaiment selection. Should get better movie, TV and news selection"

Pros: "Great crew"
Cons: "Very old entertainment system"

Pros: "Early departure and early arrival. Everyone was very friendly."
Cons: "We had to wait for staff to come and check in baggage."

Pros: "The pilots gave details of flying conditions and landing conditions. Flight was smooth and on time"

Cons: "Maybe not BA fault but immigration wait at jfk was 11/2 hours!"

Pros: "Everything was really good. Very nice crew. I will highly recommend it."
Cons: "I think it is one of the best."

Cons: "On time."

Cons: "It appeared that check-in staff had never dealt with a mobility scooter before"

Pros: "Super friendly and professional crew"
Cons: "Short comfortable and smooth journey"

Pros: "We got to our destination"
Cons: "They don’t even give you a cup of water, a horrible low cost airline with premium pretences! Gatwick is a horrible airport to fly to."

Cons: "Just wish there was another few inches width on seats"

Pros: "Very comfy leather seats like business class"
Cons: "No free food, snacks"

Pros: "The crew were polite and very helpful. The service was also good."
Cons: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"

Cons: "Big difference between aircraft and crew on syd to singapore and the excellent sin to lhr sector"

Pros: "Nothing."
Cons: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."

Cons: "Generally, it was just good."

Cons: "Group boarding was chaotic"

Pros: "On time"

Pros: "Pleasant staff, very poor entertainment systems, screens too small and kept needing to be reset."
Cons: "Poor entertainment systems Plane too cold Only 1 meal Ran out of gin for the second flight in a row"

Cons: "Taking off is too slow. We were late with our connecting flights."

Cons: "I didnt like the fact that we had to pay for a cup of tea. Surely that should be complimentary."

Pros: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Cons: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."

Pros: "None"
Cons: "At Heathrow, the boarding agents kept calling few passengers without letting the rest of the passengers know what was going on. Also the boarding was delayed without giving specific reason almost 50 min later. Finallly they said the boarding was delayed to catering and cleanning, which I could not believe since the plane has been on a tarmac close to an hour. Passengers were lining up to board, but one of the gate agent kept asking to sit down without giving any reason. Probable one of the worst boarding experience I have ever had in international flights."

Pros: "everything"
Cons: "nothing"

Pros: "Polite, friendly staff."

Pros: "That I got to London..."
Cons: "We were stuck on the plane for two hours because of engine issues, and there is no air in coach in their planes. It was 90 degrees in there! For two hours! The other classes had air and we had none, it was a health violation for sure."

Pros: "Everything was fine"
Cons: "Layover was too long (6 hours) n the departure board showed the next flight just 1 hour before the next flight"

Cons: "The boarding crew forced us to check-in our handbags saying there's no space on board. The flight was half empty. We had to wait 30 mins to get our luggages when we arrived. Very annoying."

Pros: "The captain was very apologetic and the crew were friendly."
Cons: "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."

Pros: "I like to fly BA because the crews ( and I assume the maintenance) are top notch"
Cons: "Tired old 747. Needs an upgrade. Packed in like sardines on an old plane that shows it age. Should have flown Norwegian. Major delay caused me to miss my connections though the BA staff were all over it."

Cons: "Finding out that I had to pay more for my bag."

Pros: "Courtesy of tge british airway staff"

Pros: "On time, attentive staff"
Cons: "price"

Pros: "The flight attendants were very nice and tried to accomodate everyone. The food was pretty good for airline food. The snacks and beverages were plentiful. The tea they serve is delicious! Good movies, online games etc."
Cons: "I did not like the very tight seating with basically no leg room. Very uncomfortable. Unless you can afford 1st class or the pod type loungers. There is no room in the economy section."

Pros: "Nice staff. Decent entertainment system."
Cons: "Lack of leg room. Uncomfortable seats."

Cons: "Long delays"

Pros: "The A380"
Cons: "Two kids in front of us screamed throughout flight No sleep possible"

Pros: "Good leg room, good service from staff and left early"
Cons: "Did not have food so can't comment but tea was cold, however cabin crew more than happy to change it. no other negatives to think of"

Pros: "Disembarking"
Cons: "Late"

Pros: "Price OK, bag checked."
Cons: "Checked in 100mins early with prior assistance request, told to wait in general area. After 15mins no wheelchair, BA agent said wait longer. After 30mins still no wheelchair, BA agent would not call to check; said keep waiting "we don't know how long for, but its on them (Deutsche Red Kross) to get you to gate without missing flight"! After 60mins, airport info agent checked & said chair was coming. After 75mins, DRK agent arrived with 2 wheelchairs and wasted time trying to find a second passenger needing assistance. Agent then rushed us through terminal with no opportunity to get food or drink or use bathrooms. Got to very remote gate 15mins before departure, and boarded last. Don't use BA Hamburg if you need assistance."

Pros: "The flight from SFO to London was excelent. Espessialy crew members who Were very caring and helpfull and really nice. The food was very good, as well as entertainment choices. The flight from London to Madrid was ok. The flight was delayed but the captain kept us updated. We were comfortable waiting on the plane. The were no food (only for purchase) nor entertaiment on board, not actually needed since its a short flight. The crew presense was almost non-existent. They were staying or sitting there but, for example, didnt try to help family with crying little son. Im sure that crew ladies from sfo/madrid flight would do. Overall very pleasant experience."

Pros: "All pretty good."
Cons: "I received an email before the flight telling me as the flight would be operated by another carrier there would be free refreshments - but it wasn't and there weren't. Rather odd."

Pros: "Efficient boarding."
Cons: "No complaints"

Pros: "no entertainment and small seats with a full flight"

Cons: "My flight from Budapest departed late (for unspecified reasons), which caused me to miss my connecting flight at London Heathrow."

Pros: "How efficient, professional and pleasant the captain As well as cabin crew were."

Pros: "This flight the only bonus was I actually had a seat."
Cons: "Two flight attendants to service the whole of Euro class meant waiting nearly two hours to be served a bottle of water and a sandwich. Too much time is lost trying to cook food and take the money. Just add £5 to every ticket and give the food as part of the service, you are not a budget airline Plus dont rub our noses in it by bringing meals from the first class galley to feed the crew at the rear of the plane."

Pros: "Oneworld status points."
Cons: "The cancelled flight, the late departure of the rebooked flight, the charges for checked baggage and tea on a premium airline - for this level of service you should get Ryanair/easyJet prices. BA is embarrassing."

Pros: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Cons: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."

Pros: "Good"
Cons: "Good"

Pros: "The crew."
Cons: "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"

Cons: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Pros: "The seats are comfortable.nice leg room."
Cons: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."

Pros: "Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful"
Cons: "TAP being on time and giving a reason why the flight was late"

Pros: "Sleeping."
Cons: "1 hour delay Duden to luggages!"

Cons: "Customer service from the crew, it could be nicer and better attitude and more positive."

Cons: "The flight was delayed. Food is miserable."

Pros: "legroom in business is good, food was ok. only one round of drinks was offered."
Cons: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."

Pros: ":("
Cons: ":("

Cons: "We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat."

Pros: "Quick. Smooth!"

Pros: "Fairly new plane with clean/comfortable seats"
Cons: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"

Pros: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Cons: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Pros: "Only the on board crew lived up to Tap's normal standard"
Cons: "Boarding chaotic in Copenhagen. Food very poor this time"

Pros: "Flight left on time."
Cons: "In old section of Lisbon airport, and inadequate space to conduct orderly and efficient boarding Both deplaning and re boarding done via movable ramps and passage to and from exposed to weather (thankfully not raining)."

Pros: "The crew was very friendly and food was very good."
Cons: "The toilet sinks were clogged and dirty."

Pros: "Space in the cabin"
Cons: "Language included"

Pros: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Cons: "Better flight attendants who know how to help. Never TAP again!!"

Pros: "Flight didn’t happen"
Cons: "Transfer to other airline was abysmal"

Cons: "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."

Cons: "It cold be better if there is no flight delay which put in cause all our plans!..."

Pros: "Crew was outstanding"

Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."

Pros: "Great food!"

Pros: "everything from the boarding and check-in process to in flight comfort."

Pros: "Crew were amazing. Timely departure. Inflight meal was good."
Cons: "Not much."

Cons: "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."

Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Pros: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Cons: "Flight was delayed which was out of their control"

Pros: "The plane was fairly new, clean, and comfortable seats."
Cons: "A better selection of the main meals in business class."

Pros: "On time, not expensive"
Cons: "Really uncomfortable seats, no tv"

Pros: "The crew on both flights were despite the first flight being delayed by 2 hours."
Cons: "More communication with the passengers."

Pros: "Very on time, smooth take off and landing and friendly staff."
Cons: "Perhaps spirits offered other than just wine. And a vegetarian food option."

Cons: "Food timing, displays for video tiny and no selection possivble."

Cons: "Timing of food"

Pros: "The plane was comfortable the free drinks and food and crew were friendly."
Cons: "Can't think of anything!"

Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Pros: "The crew were excellent during the flight."
Cons: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Pros: "Overall, the flight was good. Seats on the international flight could have been a bit more comfortable. Entertainment was available and satisfying. The meals were good. Crew was nice."

Pros: "Planes clean and in good condition."
Cons: "Crowded and late departure."

Pros: "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Cons: "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."

Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"

Pros: "The better question is what did we not like."
Cons: "Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!"

Pros: "Flight left approx. 20mins early, good service and efficient handling by crew."

Cons: "Flight#1 was late. I missed the connecting flight to Basel. I have to stay overnight in Brussels and fly VERY early to Basel in the morning."

Pros: "Nothing, missed the connection"
Cons: "No flight to Faro during late arrival from"

Pros: "everything was fine. nothing specifically wrong or bad."
Cons: "had the same food the third time this week. they could do more"

Cons: "Flight delay"

Pros: "Seat"
Cons: "No film"

Pros: "Friendly staff"
Cons: "Very noisy people, very drunk people and like in all Ryanair flights, the staff has to keep giving people alcohol, so they were getting even more drunk. Not a good experience when all of them starts standing like in a bar on top of your head and raise the volume of the voice for no reason. Also from the time we landed until the time we were allowed to leave the aircraft, 15 minutes passed. Without anyone telling us for what reason. Very annoying..."

Cons: "No vegan food."

Pros: "App is helpful. Email messages are helpful"
Cons: "Unclear that >100 ml not allowed in cabin size luggage that gets put in the hold. This caused unnecessary delay and extra work for staff at security"

Cons: "Flight was late. No announcements that it was going to be late. Nobody around to answer questions. Would not fly again as the fare was not really any cheaper and the service much worse than other airlines that we have flown. Nothing!!"

Pros: "Short and comfortable flight"
Cons: "Setting off time delayed by 40 minutes"

Pros: "Off ons time no extras got here quick all I want"
Cons: "Was perfect"

Pros: "By the time you were up it was on its wayndowm 40 mins"

Cons: "I would be great if the flight attendants quieter than the aeroplane engines. My earbuds are no expensive enough."

Pros: "Quicker flight late at night"
Cons: "Waiting on bus to terminal Almost missed last train."

Cons: "While going through security, Ryan Air misplaced my husband's shoes, which caused us to miss our flight. We then had to paid €100 each to get on a flight to Manchester 2.5 hours later & then we had to take 2 trains from Manchester to Liverpool We missed our tour in Liverpool & had to pay £45 for it anyway."

Pros: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Cons: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."

Pros: "Quick boarding"
Cons: "I didn’t like the fact that there are lots of hidden fees, with the seat, luggage, etc. It is true that the ticket is cheap but paying the hidden fees adds up to the cost."

Pros: "Delayed and had to have replacement plane"
Cons: "Delayed and had to have replacement plane"

Pros: "Staff where nice and flight was on time"
Cons: "I flu with my baby 18months and my partner, we were sat separately which didn’t help me at all as my child just kept asking and crying for her dad. No space to put her on my lap as she is a lap child."

Pros: "The plane didn't crash"
Cons: "Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water."

Pros: "Nothing"
Cons: "Seating uncomfortable, don’t even serve water, charge money to check in 3 days early and for some strange reason they charged 100€ for standard carry ones manufactured by Samsonite for international travel because it didn’t fit in their standard cubby ... the same carry ones they allowed from London to Stansted became a tad too big on return . They remind me of US traffic police that start giving tickets on tiny issues st the end of the month to make their quota . Also many people in the line had bags exactly our size"

Cons: "It would be amazing to get 30 minutes without trying to sell something and constant use of the microphone for useless promotions. I don't really get on flights so I can buy a watch, a perfume or a scratch card, no need to spend 5 minutes trying to sell it."

Pros: "Once the aircraft arrived the boarding and take off were fairly quick. The flight itself self was extremely quick and there was no hassle. Quite impressed with that."
Cons: "The flight was delayed initially with 2 hours. There was no notification by the airport. After 2 hours there was another hpur delay. Again there was no notification. We and the other passengers had to constantly last to the gatw screen to see any updates. We were left in the dark until the very moment we started boarding."

Pros: "On time fly gut and prompt baggage handling"

Pros: "V efficient airport. Got through quickly and no rushing due to size. V pleasant staff despite full plane. Nice flight path over by Ireland’s highest mountain range on the departure. Also nice sunset on right of plane. All on time"
Cons: "Maybe enough seats for everyone after security but obv right for space"

Pros: "It is a cheap flight. I don’t espect first class. The ride was smooth, the flight was cheap, the cabin crew were friendly and it wasn’t horrendously dirty."
Cons: "I had to print the boarding pass on my own, cannot get it at the airport. Also the fact that they delay in telling you where the gate is and then it is a 10 minutes stride to get there."

Cons: "Getting charged 220EUR to check in at the airport."

Pros: "Cheap & Cheerful, as usual"
Cons: "Delayed Boarding Delayed Taxi Delayed dis-embarking (no dispatcher) just two bus drivers and no unloading of cases o those with mobility issues"

Pros: "The fact that I won’t fly this airline again."
Cons: "We were delayed 1 hour on the ground in Dublin. The captain never addressed the passengers and the crew - despite being asked to allow passengers with tight connections to depart first - never allowed this to happen. Insensitive and uncaring. We almost missed a connection that would hav caused us to lose $7000. When the crew was asked to find out if we could make up time in the air they never came back with an answer. Thanks Ryan air - next time take a lesson from Southwest Airlines."

Pros: "Late departure from Dublin as expected But it was 30 min, anyways the flight made up time and only arrived 5 minutes late. The staff were very helpful also"
Cons: "The new slimline seats are very uncomfortable when seated for anything longer than an hour, the cushioning is very light and the angle of the seat is not as comfortable as the old ryanair seats. Also there was a long delay in Ciampino at the baggage belts considering the airport was empty - i know this is more a problem with the Airport but ryanair would surely have enough pull to get this sorted."

Pros: "You got what you paid for"
Cons: "N/A"

Cons: "everything"

Cons: "Delayed , everything is nickel and dime"

Pros: "New plane was comfortable."
Cons: "Very late service. Crew forgot about our row during the drinks service. Usual chaos from Ryanair's aggressive seating policy although people managed to swap themselves around to sit together. This wasted more time of course."

Cons: "Delayed for over an hour with no announcement or reasons given."

Pros: "The efficiency of the staff, the cost of the flight, the food."
Cons: "The queue at the airport."

Cons: "We spent a lot of time standing in lines."

Pros: "No frills but got us there safely on time."
Cons: "Had to walk on the Tarmac."

Pros: "Arrived on time"
Cons: "Screaming children and little food on offer. No tea...again"

Pros: "That it was short"
Cons: "It’s almost impossible to understand the options for boarding, seat assignment and luggage. What can you pay for and what you get is confusing."

Cons: "Nothing"

Pros: "Literally nothing."
Cons: "To be charged $20 at the ticket counter for a printed boarding pass is offensive. Despite having already checked in online, Ryannair apparently thinks I should have spent my holiday hunting down a print shop as not to incur their "get a printed boarding pass from an unpleasant ticket counter employee" fee. No boarding pass kiosks and unclear why they would not provide a digital one upon online check-in. Or rather it became clear as I handed over my debit card. Seats are intentionally designated apart from your travel companions so you'll pay more to have them switched to sit next your friend. Cabin is extra cramped. Ryannair is all-around terrible by budget airline standards."

Pros: "Efficient, good value and on time"
Cons: "Non priority Queue and the fact that my bags were put in the hold."

Pros: "Airport OK. Efficient service. On time arrival."
Cons: "Gate area bit narrow and clumsy. Walk to plane. Deposit your own bag on large trolley outside plane due to opportunistic charging policy of RyanAir. Seat basic no recline. No seat pockets. No wifi. Still paying £200 return.."

Pros: "Boarding was ahead of schedule, but we waited on the runway for a long time. Checking in via an app is great too."
Cons: "The seats are uncomfortable, the application of the baggage policy is inflexible & difficult, there are no places to put your things and having seating assigned randomly when you travel with someone is ridiculous. I love discount airlines, but being charged for things that would make me happier while not costing the airline a penny is too far. Ryanair gets your initial business with artificially low rates and then nickle-and-dimes you until you pay at least as much as you would by just going with an honest carrier that charges normal prices up front. I am tired of being messed about when there are equivalently priced carriers that aren't such shysters."

Pros: "new plane"

Cons: "Notification of flight cancellation even though the flight departed on twitter. Flight should have been cancelled as no transport links to Dublin Airport due to adverse weather."

Cons: "Both our flights to and from Malta were delayed by 3 hours"

Pros: "Everything ok"

Pros: "Was quick and easy"

Pros: "On time departure and arrival"
Cons: "Access to airplane and egress via the aircraft own steps is an accident waiting to happen for those people with impaired mobility."

Pros: "The crew on the actual flight was nice. Also, a kind and patient Ryanair employee helped us with check-in after our awful experience with their customer service desk."
Cons: "The customer service representative at the Dublin airport for Ryanair was extremely rude and was annoyed from the moment we stepped up to the desk. Yes, Ryanair is a budget airline but it costs $0 to be nice and helpful especially if you are working in customer service."

Pros: "They were efficient and timely"
Cons: "We asked two Ryanair employees when we arrived at the import if our bags would b considered carry-on and then we were forced to pay $50 each at the gate to check our bags, making this economy flight much more expensive. We saw a number of people with bags as large as ours carry on and even the baggage attendants outside the plane were surprised. Wong fly Ryanair again due to one stubborn employee at the gate"

Pros: "Nothing."
Cons: "Couldn't check in early on the app because of US passport. Nothing directed us to the website, saying we could check in there. 2 hour shift before the flight was looking for a kiosk to check in- they had none. Had to pay $100 euros just to check in at the desk."

Pros: "no delayed, staff helpful"