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Pros: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Cons: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."

Pros: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Cons: "The whole experience was positive."

Cons: "Boarding was late and line was very lonf"

Pros: "Everything"
Cons: "Checking, boarding, flighting"

Pros: "Crew was amazing"

Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"

Pros: "Food"
Cons: "Everything was great"

Pros: "The crew was polite and helpful. The wine was free and each seat had it's own screen with a good assortment of movies and TV shows."
Cons: "The food could be much better. Although coming from Sicily it's tough to compare."

Pros: "On time arrival"
Cons: "Boston -Zurich, the most uncomfortable seat possible. I am 5’2 and I barely fit.... Seats are way more comfortable on European flights."

Pros: "The crew for the most part were courteous."
Cons: "1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase."

Pros: "Customer service is excellent."

Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"

Pros: "Loved the warm and very delicious quiche, thank you!"

Pros: "Chocolate Mövenpik ice cream"

Pros: "Nice Aircraft, nice crew"

Pros: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Cons: "Cramped in economy"

Pros: "Crew was nice."
Cons: "TV's did not work. Food was lousy."

Pros: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Cons: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"

Pros: "Everything except the seats."

Pros: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."

Cons: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."

Pros: "Fast, on time."
Cons: "No entertainment at all, super uncomfortable"

Pros: "Everything was fine"

Cons: "Everything was great!"

Pros: "Overall good"
Cons: "Delay"

Pros: "The food"
Cons: "There was one flight attendant that was rude. The reat were very nice."

Pros: "Fast journey despite a short delay it arrived on time."
Cons: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."

Pros: "Very attentive to children at boarding and in-flight."

Cons: "The seats in economy were unbearable for anyone of normal size, as I am. It is not possible to sit in even bare comfort in them. Obviously I'll have to find another airline or factor a size upgrade into the price"

Pros: "flight was on time"
Cons: "insufficient AC during boarding endlessly screaming baby"

Cons: "On ticket it said time between flights was 1hr 25min, but as soon as we got off the plane we had to RUN through Zurich airport, where 1000 other people were all trying to funnel down the single escalator to Passport Control, to get to our gate. Then we had to wait in another Passport Control. TERRIBLE and stressful. The actual flight was fine."

Pros: "The crew is rude"
Cons: "40 min delay"

Pros: "Every time I go back to Greece I always fly Swiss. Always on time, good times, clean, and helpful crew."

Pros: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."

Cons: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."

Pros: "Crew, food...."
Cons: "As I said before..."

Cons: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."

Cons: "It wasn't Swiss//"

Pros: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Cons: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"

Cons: "We loose our flight and they didn't give us any chance to save some money on a new ticket."

Cons: "Same as above."

Cons: "Delayed"

Pros: "Boarding and staff okay"
Cons: "Terrible plane ; no room , the most miserable flight we have ever been on"

Pros: "smooth, professional, comfortable"

Pros: "?"
Cons: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."

Pros: "Flight was cancelled. Had to sleep in Zurich overnight. Airline covered the hotel and dinner bill though"
Cons: "Next morning the flight was delayed . Lost time in Rome and a night in Rone hotel"

Pros: "Nice Aircraft"
Cons: "Unfriendly crew"

Cons: "No video screens at the seats or any entertainment."

Pros: "Time of flight"
Cons: "Food and entertainment were not good. Person next to me smelled bad"

Pros: "Good food, service, and entertainment"
Cons: "The seats are not very cushioned"

Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"

Cons: "The ife screen was extremely slow and unresponsive."

Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"

Pros: "Nearly all Flights on time"

Pros: "a320 was comfortable"

Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"

Pros: "Nothing"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"

Pros: "Yes"
Cons: "None"

Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"

Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."

Pros: "Seat had spacious leg room entertainment was very good"

Pros: "Short flight but staff very attentive, food good."

Pros: "Crew were excellent!!!"
Cons: "Se headline"

Pros: "The crew was great!"
Cons: "I was traveling with other people and we were not seated next to each other. And I got sick from the chicken."

Pros: "Flight Delayed from EWR. But the connecting flight to mumbai was not allowed to boarded. Since the gate closed even though the flight was still there. On top of it, the flight that was provided as an alternative was again with a stopover, so now, we had two stop over and extra 14 hours of layover time. Did not offer hotel stay or transit visa. was stuck in airport. Very much disappointed with Lufthansa. Will never take this flight nor will allow my friends and family to take one ever again."

Pros: "There's nothing much that's positive to say about this leg of our journey."
Cons: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"

Cons: "Food on flight Detroit - Frankfurt was terrible."

Pros: "Crew, equipment"
Cons: "Nothing"

Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."

Pros: "Everything was perfect ... pilots are so good and professional..!!)"

Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"

Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"

Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."

Pros: "The staff was helpful and courteous"

Pros: "The crew was friendly and the boarding process was fast and simple. No food just snacks and what they had was good. Once I got to the airport there was a wheelchair at the gate and it was great because we were on the opposite side if the airport for our next flight and he was very nice to talk to as we were walking."
Cons: "It was a pretty short flight so no complaints."

Pros: "on time"

Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."

Pros: "It was all great!"

Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."

Cons: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"

Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"

Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"

Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"

Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."

Pros: "Good entertainment selection"

Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"

Pros: "The food, the crew, the cleanness"
Cons: "N/A"

Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"

Pros: "the crew was good"
Cons: "the food was poor"

Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Pros: "Nothing"
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"

Cons: "The security questioning at the boarding gate was not at all coordinated. Note that this was a Lufthansa flight operated by United. I was asked the same security questions twice because the first security officer forgot to place a sticker on my boarding pass. The security staff was both rude and arrogant."

Pros: "Food was excellent and the stewards were great"
Cons: "An 8 hour flight!"

Pros: "They had lots of movies and TV options to choose from."
Cons: "The vegetarian option was very poor. Frankly a pizza snack in place of supper is not what I expect on a cross-Atlantic flight."

Pros: "Crew was beyond standard. Very nice and friendly and always accommodating."
Cons: "They ran out of vegetarian meals."

Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."

Cons: "Delayed - but made up for later!"

Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."

Pros: "Everything was OK"

Pros: "Cabin crew"
Cons: "Pilot failed to inform us why we were sitting on the tarmac for 40 mins before taking off."

Pros: "Aer lingus took good care of us, and put us up at a hotel."
Cons: "Could not get a replacement flight and had to book with another airline and different route. Hoping the refund process will go smoothly."

Pros: "Wheelchair assistance was very good"
Cons: "Long distance to boarding gate vis bus and walk. Late taking off so late arriving"

Cons: "When sitting in an exit row an attempt should be made by staff to reserve overhead storage for those in the exit row because of the no storage under your seat policy, after all you had a staff member right there!"

Pros: "I have good luck with aer lingus"

Pros: "Much roomier than other airlines."
Cons: "One Staff member was in a very bad mood and didn't bother hiding it. The others tried to compensate for her. The arm rest do not go all the way up."

Pros: "Not a single thing"
Cons: "Everything"

Cons: "The aircraft was too old and poorly kept."

Cons: "After booking 2 months in advance to be placed at the LAST ROW next to the toilets? I will think long and hard before booking Aer Lingus."

Pros: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Cons: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"

Pros: "Baggage claim assistant Peter in Dublin was very helpful"
Cons: "I asked the person checking and tagging the bags in Budapest to make sure they came off in Dublin for 24 ht overnight layover - I told him twice and he nodded agreement and then tagged them WRONG!!!!"

Pros: "Everything was great"
Cons: "nothing"

Cons: "Baggage took 38 min. To come out"

Pros: "Window seat"
Cons: "Was hungry."

Cons: "I didn't like the fact that I was skipped the first time they came around with drinks. It happened on our way to Europe and the way back. I did not appreciate that."

Pros: "The cree's energy and friendliness ."
Cons: "I don't think there were movies to be watched on the individual screens."

Cons: "Cheap headphones given out for the movies, almost impossible to hear speech"

Pros: "Unacceptable never again will I recommend you"
Cons: "Utterly unprofessional"

Cons: "Could not get the WiFi to work."

Cons: "Not polite and patient enough"

Cons: "We were surprised at check-in by a baggage charge for our 1st checked bag for each passenger. (We were led to believe that the 1st checked bag had no charge for each passenger before arriving at the airport.)"

Cons: "Worse experience ever!!!!"

Cons: "Staff at Frankfurt desk rude and dismissive. Spent hour and a half there...spent hour and a half today replacing clothes. Using faulty gps as you have lost my I-pad."

Pros: "See above"

Pros: "Our experience is a bit atypical; we were upgraded to first class. So, everything was incredibly wonderful. Thank you for that unexpected treat! We might be spoiled for life..."

Cons: "Delayed"

Pros: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."

Pros: "Overall a good experience"
Cons: "Head phones, Real hard to hear sound, very poor quality"

Pros: "Very helpful and kind"

Pros: "On time great stewardesses"
Cons: "Nothing"

Pros: "TRANSITION IN BOARDING INTO DUBLIN TO USA LITTLE CONFUSION WORRY ABOUT BOARDING ON TIME"

Pros: "on-time departure Smooth boarding Staff professional"
Cons: "could not select seat on-line <24 hrs before. Got to airport 2 hrs before departure and unable to pick seat beside my wife."

Pros: "Friendly service"
Cons: "No wifi on the plane...it did not work on both of my flights."

Cons: "Service on board"

Cons: "Everything was perfect"

Cons: "My checked golf bag was not at baggage claim on arrival. Not delivered for 2 days causing havoc and extra expense for my golf vacation."

Pros: "staff on board aircraft were all very friendly"
Cons: "More check in staff. electronic check in quiosk. more organized way for check in bags. DON'T LOOSE LUGGAGE! Shorter wait times."

Pros: "Absolutely splendid staff and flights that we had. They made us feel right at home!"

Pros: "New with plenty of room"

Cons: "They doesn't let me land and they doesn't give money back"

Pros: "Free movies and tv"
Cons: "Had to go through security twice"

Pros: "It was on time. Going through customs in Dublin. Boarding went smoothly."

Pros: "US Customs pre clearance saved us a lot of time at JFK."

Pros: "A seat next to window"
Cons: "Feeling cramped in a small seat and thin seat cushioning. Not being able to use an armrest due to large sized person next to me."

Pros: "Great"

Pros: "Free wifi card but it was too slow to stream"
Cons: "Broken screens"

Cons: "Read above"

Pros: "variety of movies available especially Irish movies and shorts"
Cons: "Seating space too cramped"

Pros: "The free movies and blanket"
Cons: "Our last meal was a bit unsatisfactory, cold tea."

Cons: "bags were not correctly tagged all the way through from Madrid to Cleveland by partner Iberia."

Pros: "The seats are comfortable.nice leg room."
Cons: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."

Pros: "Not much. Poor service, bad crew"
Cons: "Better service"

Pros: "The crew was outstanding!"
Cons: "Slightly more comfortable seats would have been helpful."

Pros: "It was Okay"
Cons: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"

Pros: "legroom in business is good, food was ok. only one round of drinks was offered."
Cons: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."

Pros: "Nice crew."
Cons: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."

Cons: "Grab business class upgrade offer - worth every penny."

Pros: "Quick. Smooth!"

Pros: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Cons: "Better flight attendants who know how to help. Never TAP again!!"

Cons: "Flight was so delayed we missed our connection."

Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."

Pros: "Crew were amazing. Timely departure. Inflight meal was good."
Cons: "Not much."

Pros: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Cons: "Flight was delayed which was out of their control"

Cons: "There was a group of Swiss passengers very noisy and crew did not asked them to behave."

Pros: "The crew on both flights were despite the first flight being delayed by 2 hours."
Cons: "More communication with the passengers."

Pros: "Flight went smoothly overall. Decent leg room. Food was good. We left ontime"
Cons: "The temperature control in the cabin was poor. Too warm for my liking and no personal air vents. Also their was a passenger behind me who incessantly kicked at my seat each time I tried to recline."

Pros: "Food"
Cons: "N/a"

Pros: "Overhead luggage space"

Cons: "Flight delay"

Pros: "Seat"
Cons: "No film"

Pros: "Great experience overall. The food was good and great selection of movies and TV shows."

Cons: "We had to pay $200 each way to check in a luggage and just pick regular seats. That was not clear when we bought tickets. Additionally, they don't announce the gate until 30min before boarding. If you're going through passport control that can be a 45min process. On top of that even though I paid $100 to reserve seats, when we arrived at the gate the seats we reserved weren't reserved. Why did I just pay $100?! Luckily I had receipts. Our connecting flight was delayed 4 hours, making our layover 7 hours! For an hour flight. This is the worst airline."

Pros: "All good. No complaints."
Cons: "$40 charge for carry on."

Pros: "Flight not full, I could lay down!!"

Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Cons: "Huge delay. No clear explanation what caused the delay"

Cons: "I booked these tickets for my friends Jamal Wiggins and Anthony Maxwell and they are still Lisbon. They are still in Lisbon! Their flight, 1306, had been delayed for almost 6 hours. The gate keeps changing and they've been getting ther run around all day. No food vouchers. This is horrendous. I am here at Prague airport. We only have a few days here and now one day is gone. They should be reimbursed! We are paying 400 euros for hotel rooms that aren't even being used because of this delay."

Pros: "I got to London"
Cons: "9 hour delay"

Pros: "People were very nice that worked on the flight. Smooth flight."
Cons: "Seats were hard as a rock"

Cons: "We booked flight several months ago and it included seating assignment, so we choose our seats. Then when we check-in they had changed them to the last row of the plane. We had received a couple of emails asking for us for option to pay for advance seating. Assume they had changed their policy and now were charging. We had a close connection at LHR and being last off, we almost missed connection. Horrible"

Pros: "On time, easy boarding"

Pros: "Very friendly staff and well organized."

Pros: "Friendly crew."
Cons: "Smaller plane, tighter space, no entertainments"

Cons: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."

Cons: "2 hour delay for a 30 minute flight. Really?"

Pros: "Successfully landed"
Cons: "2.5 hours in line to check in with the one agent working if you were not a gold whatever member. The same agent was at the gate taking tickets loading a single bus up at a time while everybody waited for the same bus to return to be reloaded. Ended up leaving an hour late due to being unable to load people on the plane, then a ground crew issue with loading bags extended the delay. No food service and voucher was given to cafeteria on exact opposite side and floor of airport. only reason we were able to use was because of the huge delays and problems trying to load the airplane. After the safety demonstration the flight attendants went to rear of plane and sat down in their jump seats for rest of flight. People were approaching them asking for water otherwise they ignored us. After landing stairs were used at rear of plane and door was opened. As we were two rows from the rear my girlfriend asked the male attendant 4 times if we were allowed to use the rear stairs as we were bus loading anyways, he never answered, looked at or acknowledged her speaking to him, he just stood at rear of the aisle ( 3.5 feet away) adjusting his tie and flattening his jacket sleeves. Was very awkward."

Pros: "El personal amable."
Cons: "La calidad del entretenimiento, pésimo. Calidad de sonido y video. Los asientos no tiene para cargar los aparatos. Adicionalmente, no llego un paquete que embarcamos en Madrid con conexión en Lisboa."

Pros: "Aircraft seem well maintained and crews are very nice."
Cons: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."

Pros: "New plane. Great service."
Cons: "Seats are very small. No entertainment system."

Pros: "Treat like a guest 2 great meals."
Cons: "Nothing"

Pros: "Not much. Lunch"
Cons: "We paid to check the bag In and when we arrived the girl could not see this. We showed her clearly the paper then she charged ya and realised she had made a mistake but couldn't refund us. Terrible experience. Don't use the."

Pros: "Offered food, left on time, arrived on time. Seat next to me was empty."
Cons: "Turbulence, only one check in line at the gate."

Cons: "Boarding awful. Freezed in the cabin as "It's better for the crew." Flight overbooked - nothing was done to accommodate the people without tickets. They just put you in their next flight. They do not try to seat you with the other airlines! The board crew is hit or mis. Once on the continental flight I called for service from about the beginning of the flight- no one came to check why did I call for help. Bad service! Just before landing one of the crew members turn off my request sign without even asking me. So, no more TAP for me..."

Pros: "Incredible experience!!! Best airline ever I have flown on!!"
Cons: "Only complaint was group lines should have been established before boarding began. Everyone was in a large group before they told us where to line up and then it was too late But once we were on the plane it was an amazing flight experience!!! The comfort was unparalleled to other airlines I have flown on. Thank you so much!!!"

Pros: "This is the third time I fly with TAP and they are always late. Plane seats have zero legroom. TAP staff are not friendly and seem uncaring for the most part. If possible, I will not fly that airline again."
Cons: "My TAP flight from Lisbon to Madeira island was 2 hours late arriving so I lost all of my flight connections back to Boston and San Francisco. I was stuck in Lisbon Portugal for one extra day - was told to get out of the airport, then asked a bunch of people what to do, finally got in a very long line of people within a very hectic and loud airport full of travelers. 60+ people in a line being helped by only 2 rude counter staff. I waited in TAP member services line for 2 hrs and 30 minutes. They gave me a voucher to a motel and a taxi cab where I would have to spend the night. On my way back, I was diverted form Boston to Miami and the whole ordeal was unpleasant. It seems like TAP staff doesn't care about inconveniencing passengers. I overhead a conversation between a young 30+ year old TAP male staff wearing a dark blue sweater and dark blue pants belittling a British woman passenger. While waiting in line I was surprised to see how rude the counter TAP staff were to passengers who were frustrated that they lost their flight connections because of the TAP plane's late arrival. IF possible, I would never fly TAP again."

Pros: "Everything ran as expected or better. Great plane, crew, entertainment, and food. We will definitely fly TAP again."

Pros: "Comfort And good service"
Cons: "Nothing"

Pros: "Good service and a very kind attention"
Cons: "Food is not good"

Pros: "They lost my luggage. What else is there to tell?????"
Cons: "They lost my luggage. What else is there to tell!!!!"

Pros: "As noted above"

Cons: "a series of frustrating events, all of which i had to pay for, none of which were justified"

Cons: "I paid nothing for my bag going to Dublin and had to pay 10€ coming back. WHY???"

Pros: "Delayed and had to have replacement plane"
Cons: "Delayed and had to have replacement plane"

Pros: "We had an emergency exit seat with extra leg room."
Cons: "Check in, delays, late arrival, luggage pick up too slow."

Pros: "Arrived on time"
Cons: "Screaming children and little food on offer. No tea...again"

Pros: "Na"
Cons: "The almost two hr delay sitting on the plane then having to change planes."

Pros: "Crew attentive and helpful"
Cons: "Having to pay for drinks. Even water. Other carriers you get food and drinks free. Ryanair might say it's cost saving but readjust can do it. And £3 for a bottle of water is ridiculous."

Pros: "On time departure and arrival"
Cons: "Access to airplane and egress via the aircraft own steps is an accident waiting to happen for those people with impaired mobility."

Pros: "Staff is young and energetic! Beat crew on trip so fat and we've been on three other planes."
Cons: "Seats are eat too close if you are,tall. The landing was a,3,out of 10."

Cons: "No tv or entertainment"

Cons: "They didnt took care for me reach my destination. Even After they they new that was ryanair mistake."

Pros: "Price"
Cons: "Check in, crowds, cramped seats"

Pros: "I got to soain safely"
Cons: "Delays 45-90 minutes at least"

Pros: "Very efficient processes and was incredibly reasonably priced. Great for flights under 2 hours"
Cons: "Seemed like everything was an ad to purchase something. I get that this is the business model, but I don't have to like it."

Pros: "The staff were okay."
Cons: "Everything else."

Cons: "Staff at the check-in desk was rude and condescending."

Pros: "The food options were pretty good."
Cons: "The seats didn't move back at all!!!"

Cons: "I felt it ironic that our two smallish rolling duffel bags were not the right parameters to take on board, and just enough over the weight limit to rack up bag charges of about 35 E ea, ea way between Dublin and Glasgow, so actually our luggage charge is more than our set of tickets for this particular trip. No wonder the owner's a billionaire--however, on the positive side, the pilot landed "like butter" in Glasgow AND we heard that the Ryanair owner actually does pay millions in taxes for the good of Ireland. (Sigh...)"

Cons: "Extra baggage cost"

Pros: "Price"

Pros: "staff in Dublin"
Cons: "Not Ryanair fault but it took over an hour to get our luggage at Edinburgh - no exaggerationas it took 75 min. Baggage staff said they were understaffed"

Pros: "Crew was friendly and professional"
Cons: "Seats don't recline, no seat back pocket"

Pros: "Wish the back of the seats in front of me had the pocket to hold things."
Cons: "Tap water offer would be appreciated. Too bad the checked bag price is so high that everyone brings what they can onboard which fills up all the overhead storage. Tickets that are bought together should be seated together if possible and not just randomly assigned."

Cons: "Still could do with just another couple of inches more space."

Pros: "Crew is very friendly"
Cons: "Ryanair forces you to book seats in order to sit together."

Pros: "Plane artived late. Boardef late and arrived late. Immigration was understaffed and slow causing us to miss out scheduled bus ride. Charged me an extra $30 for one of my bags."
Cons: "Late. Poor customs service, slow."

Cons: "Late departure"

Pros: "Was cheap"
Cons: "Was very late"

Cons: "Over crowded. Uncomfortable seats"

Pros: "The price"
Cons: "The comfort of the plane, it was over crowded with no air on the plane. Getting on and off the plane took entirely way to long."

Pros: "Cheap, efficient, works!"
Cons: "Customer service is just bad. We had to self check in and self drop bag. We intentionally went to a lady to help us she said "this is self check in and you have to do it alone", in the process we had a mistake so she asked "why did you do that, the machine told you not to" - that's exactly how you should NOT treat your customers. We thought our luggage will not arrive - and she was rude and stressing us out. 0/10 for her"

Pros: "Nothing"
Cons: "Cattle car approach. Cost saving is commendable. Charging for EVERYTHING is not."

Pros: "Nothing"
Cons: "Everything"

Cons: "Seats don't recline. No leg room. Cattle car feel!"

Pros: "N/a"
Cons: "It was way to small, no room. Rough take off and landing"

Pros: "I paid 45 euros just to check in."
Cons: "90 euros for one bag and check in process"

Pros: "It was prompt and professional. Thee was no hassle with checked (prepaid) or carry on luggage."

Pros: "It was cheap"
Cons: "No food. And the seats were uncomfortable."

Cons: "High prices for poor food with NOTHING for vegetarians (I've been told veggie selections ended up...?!?)"

Pros: "The whole process went smoothly"
Cons: "Temperature changes very contrasting. Ok in terminal, boiling hot waiting on staiwell, cool walk to plane."

Pros: "It was short so there wasn't much to do, no screens or anything but that was fine. I thought it was great."
Cons: "I think it was a bit overcrowded. There wasn't a lot of space for people and some had to put their bags at the back of the plane."

Cons: "Over 1 hour delay! Really terrible"

Cons: "Staff very attentive and courteous"

Cons: "Excessive luggage fee of 50 euro"

Cons: "Baggage delayed 45 minutes"

Pros: "The price"
Cons: "The delay"

Cons: "Our backpacks cost as much as our tickets. I probably will use them again, though."

Cons: "Unruly Irish football fans. Loud, obnoxious. When we landed in LGW 10 stood up to exit while the plane was still moving. Delayed exit."

Pros: "Crew was great. Professional, funny."
Cons: "Very cramped in the plane. Stood for an hour at the gate, not enough seats. Stood on Tarmac in the rain."

Pros: "much shorter then our expected hour and a half plan"