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Pros: "Nice folks"
Cons: "Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat."

Pros: "Service was excellent"
Cons: "Carry on baggage size misleading"

Pros: "Crew was top"
Cons: "45 min delay , shame ..... always the same problem with Frankfurt airport..."

Pros: "Crew was great. Phenomenal even."
Cons: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."

Pros: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Cons: "Maybe just change the quiche. Very dry"

Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."

Cons: "This flight often arrives late so it is difficult to get to your hotel"

Pros: "Seats were very comfortable"
Cons: "The boarding was a bit unorganized"

Pros: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Cons: "the seats are small and very small space in comparison to Lufthansa"

Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"

Pros: "Arrived on time"

Pros: "Flight was on time. Friendly crew and professional."
Cons: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."

Pros: "Efficient, excellent staff and service, beautiful plane"
Cons: "There was a nearly impossible connection time in Zurich."

Pros: "All good, just perfect and friendly crew. Great aircraft (B777)"

Pros: "All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food."
Cons: "Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here."

Pros: "Great airline overall!"
Cons: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."

Pros: "I had a wonderful experience the whole way through."
Cons: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."

Pros: "Nice breakfast treat and chocolate is always appreciated"
Cons: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."

Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"

Pros: "Swiss service relayable"

Pros: "Overall excellent. Full professional and caring staff and company."

Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"

Pros: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Cons: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"

Pros: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Cons: "Delay"

Pros: "Pleasant staff"
Cons: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"

Pros: "Crew was attentive and friendly"
Cons: "Very disorganized boarding."

Pros: "Good food!"
Cons: "N/A"

Pros: "I was upgraded for some reason and holy cow was it awesome. Amazing food with more choices of what to eat. Massager in the chair and it nearly lied flat. So amazing and the perfect way to travel on a long flight"

Cons: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."

Cons: "Warm breakfast in coach would be appreciated, but i understand it is just coach."

Cons: "Customer services fly attendece great services"

Pros: "Nice, clean and modern airplane with great service"

Pros: "All was good except the snack - it was ok"
Cons: "n/a - quick flight"

Pros: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Cons: "unable to choose seat without paying extra."

Cons: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."

Cons: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"

Cons: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."

Pros: "zurich a great airport."
Cons: "cheese roll"

Pros: "The plane was remarkable and the service was excellent!"
Cons: "The wifi on the plane was horrible."

Pros: "Great experience. GOod comfortable flight, crew and overall services"
Cons: "I wish there were more bollywood albums and more bollywood movies...to choose from"

Cons: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."

Pros: "Service, food was excellent. They went above and beyond."
Cons: "Hard to say.. Comfort of economy section."

Cons: "Flight from Delhi to Zurich was on time but from Zurich to Miami it was delayed by 4 hours. We sat in a hot plan for almost an hour 30 minutes and then decided to let us off the plan. I would like to ask for some compensation for this delay. Please have someone from Swiss international reach out to me. Thanks"

Pros: "Real silverware. Great crew presence. Ice Cream and chocolate."

Cons: "I paid for a seat on the aisle with extra leg room. Seat 24D. There was only minimal foot space because of some type of metal box under seat 23D. I don't think that I should had to pay $45 for the extra leg room just to receive cramped foot space."

Pros: "Brand new plane, with ultra modern seating. We had a lot of room."
Cons: "We sat in the plane for 40 minutes before takeoff"

Cons: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."

Pros: "Quick flight, nice crew"
Cons: "Snack options"

Pros: "The food and staff were very good."
Cons: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."

Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."

Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."

Pros: "The crew was informative"
Cons: "Inflight sandwiches"

Cons: "Don’t be late"

Cons: "Not being 1 hour late"

Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."

Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Pros: "Light snack and complementary wine"

Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Cons: "Very slow service at checkin, was not even available when I arrived at the airport"

Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Cons: "Flight departed 35 minutes late"

Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Pros: "The attendants took great care of us. Super smooth flight."

Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Pros: "Left ontime and service was excellent."

Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Pros: "Good Experience"
Cons: "Nothing much"

Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Pros: "Lovely staff, good food, great movies."

Cons: "Bag was lost"

Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."

Pros: "Everything. A truly faultless experience!"
Cons: "Nothing"

Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"

Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Pros: "great choice of entertainment content, friendly crew"

Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"

Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"

Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."

Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."

Pros: "Food and drink service"
Cons: "Boarding pass facility"

Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."

Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."

Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."

Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."

Pros: "Best flight in a long time - comfortable seats, good food and service, good entertainment."
Cons: "Can’t think of anything"

Pros: "Quick boarding and departed on time."
Cons: "Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible."

Pros: "Crew was very friendly and boarding went smoothly and ontime."
Cons: "Seats are very close together. Young child behind me kicked the seat most of the way. Bags took a very long time to come out."

Cons: "The seats were very tight and narrow"

Cons: "Comfort"

Cons: "2 hour delay on an hour flight"

Pros: "When I finally settled into my seat on the British Airline and that Hostess came around and offered me a couple of free drinks that was the best thing that happened to me all day."
Cons: "For an older couple like us did not like having to climb the steps up into the Plane and being out in the rain did not help. However that was not the worst part of the arrangement between getting off the Aer Lingus plane and with so little time to reach the gate for our BA flight to Denver it was a total disaster. Due to a minor problem my wife had with her foot I had asked for a wheel-chair to be available when we got off the plane at Heatrow. Good job that I did because with out their help we would never have made it in time for your flight to Denver. Between up and down in elevators, running along the corridors, in and out of a bus and I myself trying to catch up with those poor attendants. I was sorry that I did not get a second wheel chair for my self. Only for the flight was delayed by about 20 minutes we would have missed the flight. Who ever was responsible for making the arrangements of just allowing a time of 1 hour and 10 minutes between flights needs to figure out a better time schedule before people of our age ends up getting stressed out and end up with a heart attack. Very stressful indeed, believe I will never let this happen to me again. Fly/Us you need to fix this."

Cons: "They dropped me from the flight. I am in a hotel in Dublin, and will go direct from Dublin to SFO this morning, the next day."

Pros: "I love Aer Lingus, they appear to be always on time and nice comfy seats. No problem boarding, was nice and quick."
Cons: "Nothing to not like at mo."

Cons: "NO complimentary drinks or snacks. Seats are bolt upright. Not comfortable."

Pros: "Shannon is a very easy airport."
Cons: "I was unable to get my seats assigned from America. I had to go to the Aer Lingus desk when I arrived to get seat assignment."

Pros: "took off early once they had accounted for everyone, and arrived a little early too."
Cons: "While I didn't have to check my bag on the first longer flight, I did have to check it on the connecting flight which delayed me somewhat in getting into the city of London. Not awful, but strange... Free-for-all when boarding, not nearly as organized as it was at JFK."

Pros: "The efficient flight but no drinks or snacks w/o purchase"

Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"

Pros: "Cabin crew"
Cons: "Pilot failed to inform us why we were sitting on the tarmac for 40 mins before taking off."

Pros: "Aer lingus took good care of us, and put us up at a hotel."
Cons: "Could not get a replacement flight and had to book with another airline and different route. Hoping the refund process will go smoothly."

Pros: "Nice seats food was decent crew excellent"
Cons: "Not enough room"

Pros: "Wheelchair assistance was very good"
Cons: "Long distance to boarding gate vis bus and walk. Late taking off so late arriving"

Pros: "Boarding was good....overhead room for carry-ons probably due to a less than full flight. The entertainment was varied, current movies, and wide selection of music. The crew was as efficient as possible and accommodating. However, we all have learned not to expect much."
Cons: "Comfort is lacking as is the case with jammed seating on all planes these days. It would be nice to be able to recline the seat, but since I resent it being done to me, I do not do it either out of respect for the passenger behind me."

Cons: "Short flight but had to pay for snacks or drinks on Aer Lingus."

Pros: "Ahead is schedule"
Cons: "Even had to pay for coffee"

Pros: "Flying overnight across the U.S., and then the Atlantic, to Dublin would have been very difficult if not for the accommodations and service provided by Aer Lingus. The reception was warm and comfortable. The in-flight food and service was perfect. The environment was conducive to sleeping during this red eye flight."
Cons: "I have no complaints, to be honest. The flight attendants were so welcoming and accommodating to every request. They were efficient and quick to respond to my questions and requests."

Cons: "it was really bumpy, i almost lost consciousness, felt really bad after the flight."

Pros: "Boarding Gate crew were good."
Cons: "Seat cushions are worn out. Need new foam. Hostesses spent more time talking to each other during food and beverage service than to the passenger."

Cons: "Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again"

Pros: "Flights were on time. Planes were clean and comfortable. The food was ok - the ice cream was great as was the extra water."
Cons: "Some better food quality would be great."

Pros: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"

Pros: "Flight attendants were nice looking, very friendly, smelled nice they could not have been warmer people!!"

Pros: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Cons: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"

Cons: "Paying for beverages seemed a bit much."

Pros: "entertainment was great on board food was good (for airline food) staff was friendly and helpful"

Pros: "Loved being on a flight for holiday, and knowing I wasn't being overcharged for needless frills."
Cons: "I don't remember if they served a drink, I know things were for sale. But that seems to be the European way."

Cons: "Had to cancel trip. Took many phone calls because the Internet service does not respond. Tried to change trip initially but they were unable to or not set up to work with British airways. Kayak should not use this company. I will never book with them again"

Pros: "We left on time and landed a bit early. Only 1 1/2 hour flight, so no food, drink or service, but it got us there."

Pros: "Efficient staff and timely I would book again for sure"

Pros: "We landed safely."
Cons: "Mobile check-in not an option. Seats not available until check-in without paying. Nothing is complimentary on a rather expensive flight."

Pros: "Did not get the correct meal on the connection flight Entertainment system and selection outdated"

Pros: "The crew was phenomenal. They were able to handle the plane issues and boarding problems with a smile and did their best to accommodate and make things right but unfortunately had limited resources available to them."
Cons: "Did not like the 2.5 hour delay and plane de-boarding/change - this is something that should have been checked before 200 people were allowed to get on the plane and get situated. Also did not like the fact that I called ahead of time (5 weeks) to request a gluten free meal (which was on my flight to Dublin I will add) and it was not on my return flight to the USA. I was starving and was not able to eat that day because the cafes were closed in Dublin (Christmas eve), no food on plane, and because of a missed layover due to flight delay was scrambling to make the new connection and could not get food. Also, rescheduling for missed connection was a nightmare. Not enough personnel to assist in process and took over an hour just to get re-assignment information. Was sent to wrong gate and almost missed new connection. Then on top of that my luggage was lost and the american airlines operating staff sent me to the wrong terminal to make a claim and it ended up taking 1.5 hours longer than it should have just to submit my claim. This is on Christmas Eve mind you, after everything else that is happened that day on this nightmare of a flight. I realize American Airlines is just a partner airline, but you choose to partner with a company that provides sub-par service and an inability to resolve issues so I suggest finding a new partner if you want your customers to have better overall experiences."

Pros: "A not expensive company, but with very high standars. Defenetly"

Pros: "Easy checking in at the desk. There wasn't a long line."
Cons: "I wasn't able to check in on line, and get a seat assignment before I arrived at the airport. I was disappointed water had to be purchased on that flight."

Cons: "I requested an aisle or window seat and was not able to get one."

Pros: "Crew was friendly. Boarding was efficient."
Cons: "Hard landing."

Pros: "Our return trip from Shannon to JFK was the best flying experience we have ever had. I requested an aisle seat for my 6'5" husband and we were given the emergency aisle. The flight crew was outstanding- Ashley and Hazel could not have been nicer to us. My TV set was broken in my seat but I did not care as I had a lot of reading to do. It was an outstanding return trip from a wonderful time in Ireland"

Cons: "Very uncomfortable!"

Pros: "Very polite and helpful."
Cons: "Unknown"

Pros: "We were late for our connecting flight because of a plane issue and no one from the Air Lingus did anything to help us get to our next flight out of London to Munich. We asked several times and they said follow the signs ."

Pros: "Friendly efficient service and complimentary late flight snacks with beverages a nice touch you don't get on other transatlantic flights"

Cons: "I could not get a seat assignment until the airport. I was sent an email to check in & was not allowed to. I called the airline & still could not get a seat assignment."

Pros: "Crew was friendly. The movie selections were outstanding."
Cons: "When it came time to choose our seats, there was no indication of where the bathrooms or any walls were. We chose a row in the middle if the plane. Come to find out it was against the bathrooms. Seats were unable to recline making for a very uncomfortable flight."

Pros: "Staff - attitude and so forth. All was done nicely"

"Nothing! the tsa personnel confiscated allowable carry-on items. We were informed that we should have been given additional luggage tags in DFW, that didn't happen and our bags were lost."

Pros: "Flight on time, seats comfortable."
Cons: "For such a short flight no improvements are needed."

Pros: "Crew was OK ,seat tight"
Cons: "More cushion and a little wider seat !"

Pros: "loved the interactive flight information, movies, and the food and crew were great"

Pros: "Great !"
Cons: "Kosher meal a bit hard to open"

Pros: "The aircraft seemed new or renovated and it was fairly clean."
Cons: "The crew was talking with a passenger at the end of the corridor while laughing very loud. This caused many passengers to wake up from their sleep or just disturb them from their reading. Instead of telling the passenger to keep it down they were all cracking jokes to each other while the whole cabin could hear them."

Cons: "We actually did not go directly to Marseille, but due to a delay, we missed our initial connection and had to take a flight from London to Frankfurt and then from Frankfurt to Marseille. The total trip was 24 hours long and exhausting."

Pros: "Nice staff"
Cons: "Chairs didn’t recliner. No window in window seat"

Pros: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Cons: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."

Pros: "I had a window seat, the tv screen worked and I was able to watch a few good movies"
Cons: "The food quality has significantly dropped."

Pros: "Friendly clean and spacious"

Cons: "2 1/2 delay with no information to travelers. We were told Gate A then at the last minute (after a couple of hours) it was switched to Gate C. We had to take a transport to new gate and were afraid we would miss flight as the original flight time was still posted. There was no updated flight info anywhere. Very stressful after what was already a long wait."

Pros: "Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!"
Cons: "When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too."

Pros: "I enjoyed the flights attendants attentiveness and friendliness. The food was surprisingly good (I enjoyed a nice curry dish); we appreciated the portions as well as snacks on our long flight. The music and video selection also made for a much more pleasant flight. The plane was newer and offered features like USB charging ports. Would definitely fly British Airways again!"
Cons: "My only complaint would be the tightness (closeness of rows) of the seats. But it’s coach, so not much can be done there. They were at least comfortable and reclined quite a bit."

Cons: "I am a student and my first time to aberdeen. Lost my bagage .. in otherwords did not receive it!!"

Cons: "This flight boarded late without any notice to passengers which caused us to be late into our connecting flight."

Pros: "Professional, nice and pleasant staff, food, timeliness"
Cons: "Small leg room, thinness of Sears such that any small movement from person behind was like a kick to the waste/back, old small entertainment screen, no eye masks"

Pros: "Nothing in particular."
Cons: "Can BA not serve a proper lunch and more than one round of drinks??? It totally ruins an otherwise OK flight experience."

Pros: "i got there alive."
Cons: "narrow seats, no legroom, small entertainment screens, OK food (but they are British, so not much expectation), then no gangway off the plane, we had to wait a long time for the stairs, then everyone down the stairs onto a bus. staff was friendly enough, but once they fed us and one round of drinks, they were gone until they rushed us thru breakfast (no coffee refills). good thing the flight was cheap!"

Pros: "It was just ok."
Cons: "Nothing was complimentary."

Pros: "no entertainment and small seats with a full flight"

Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."

Pros: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Cons: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."

Pros: "General sense of management and professionalism, punctuality."
Cons: "Lack of attention to detail and general frugality"

Pros: "Why have they destroyed this once great airline. Better choice of destinations and better prices and similar poor service from the Budget Airlines..Once I return I WILL NOT fly BA ever again."
Cons: "Paying top dollar for the fare and the being asked to pay for the food and drink which was hugely overpriced anyway. They are now an Expensive no-frills budget service airline."

Pros: "I was not given a chance to like anything as the flight was cancelled."
Cons: "That when I called to rebook another flight, I was on hold for 75 minutes. Yes, that was 75 minutes. I was switched from British Air to Finn Air and then back to British Air. It was a mess."

Cons: "Nothing"

Cons: "At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight."

Pros: "Crew and staff friendly and helpful"
Cons: "My sear was broken and couldn't recline on a 10 hour trip. They tried to fix it but couldn't.."

Pros: "Plane was only a quarter full, so plenty of room to stretch out!"
Cons: "One and a half hour delay due to late departure from Gatwick. Food very average and entertainment system and choice of films, poor."

Pros: "Great entertainment and the food was better than the usual"
Cons: "Big negative was switching planes at Heathrow. Heathrow transfer services for people with their own wheelchairs was a horror. At one point we were put on a shuttle bus underscored with no body to help us when we disembarked . Once someone showed up they complained that they had to push wheelchair so far to gate which of course was the furthest distance away."

Pros: "see above"
Cons: "see above"

Cons: "Wasn't entertainment...no big deal, I just gave it a no stars because of that"

Cons: "There was an agent at the gate in London who went around asking to see everyone's boarding passes. She should have explained the reason for this rather than just walking up to people and asking to see their boarding passes since this doesn't usually happen. She didn't explain why she was doing it until AFTER some of us refused. She explained it was for added security requirements (random checks) because we were travelling to the US."

Cons: "security in Heathrow was AWFUL. There was only ONE person working to screen luggage AND check luggage that was questionable. There wee 15 people waiting for luggage who almost missed their connections. I sprinted through the airport and made my connection with 2 minutes to spare."

Pros: "Planes were new or well maintained."
Cons: "Confirmed seat selection does not actually mean confirmed. BA changed our seats without notice and stuck us in the back of the plane. There was no real effort to address the unexpected change. It also took the entirety of the 3 hour flight for the service cart to make it to the back of the plane. This was after a 2 hour delay during which they provided only sporadic updates. Overall, quite a poor experience which would make me hesitate to fly BA again given a choice of comparable airlines."

Pros: "I thought British Airways was a better airline. I hope they do better job to when I return back to my home next mointh!"

Pros: "Arrived 30 minutes late after problem at gate with the Jetway not retracting. Ground staff were pleasant. In-flight staff were friendly and helpful. Food was okay."
Cons: "Having to pay to select your seats is bargain carrier behavior. My family of four had to pay nearly $400 extra to select our seats in advance instead of having them assigned to selecting them the day of the flight. Seats were cramped and not too comfortable. I flew Air France on a previous trip to Europe and it was much more comfortable seating. The in-flight entertainment system kept freezing up and had to be reset multiple times. The touch screen (which is the method of navigation through the system) did not work. On a 5 hour flight that would be an inconvenience - on an 11 hour flight it is a bit more of a problem."

Cons: "British Airways misplaced our luggage for three days, and would give us no further information than "it will arrive soon." So, we were stuck near the local address we had provided in case they called for 2 full days. They refused to give us a more precise time as to when they would be delivered. Well, at one point they did say that they would be delivered at noon, but they weren't. Throughout the entire time waiting for the luggage to be delivered, there was no sense of urgency or concern on the part of British Airways. It seems missing luggage is just Business as Usual at British Airways."

Pros: "Everything on time. Crew had a smile."
Cons: "USB charger was not working in seat 34f."

Pros: "I liked the comfort of the seats and the service I received onboard."
Cons: "I found out when I got to the airport that my flight was delayed for 3 hours. I never received an email regarding this information. That was extremely disappointing. This whole travel experience has really left a bad taste in my mouth about flying with this airline. Even my flight on the way back was a nightmare. The flight was closed early and I missed my flight and had to get on a later flight out of Heathrow. My connection was delayed and they changed the gate at the last minute so I had to run through the airport to make my flight to Dc. This has by far been the worst travel situation and it really put a damper on my trip."

Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."

Pros: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Cons: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."

Pros: "Even flight was delayed, all was well with excellent service."

Pros: "Long flight but free personal entertainment screens and free food breakfast, lunch dinner and snack. Free wine with the dinner"
Cons: "nothing"

Pros: "LOVED the hospitality of the crew, the food was great and they feed you a lot on the flight- my guess is to quell the anxieties of flying over the atlantic LOL. Flight to SFO from London was smooth."
Cons: "The seats are intensely uncomfortable. I upgraded to emergency exit this flight and still no room. Also, would be amazing if there was WiFi (even if for parts of the flight and not the entire flight). 11 hours is a long time to listen to same songs on your ipod lol."

Pros: "Food awful no entertainment"

Pros: "Service flight crw"
Cons: "Terribly crowded"

Cons: "the airplane was delayed for 40 minutes and then another hour detour up in the air so 1.40 minutes late arrival. No BRITISH AIRWAYS Bussines lounge at the airport"

Cons: "Poor air hostess service"

Pros: "The seats are comfortable.nice leg room."
Cons: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."

Pros: "It was on time and everything went well"
Cons: "They could have offered more water"

Pros: "We upgraded to first class and everything was perfect!!"
Cons: "Nothing"

Pros: "legroom in business is good, food was ok. only one round of drinks was offered."
Cons: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."

Cons: "It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen."

Pros: "seat was very comfortable with good leg room. Crew was very polite"
Cons: "coming thru the cabin for garbage pickup more often"

Pros: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Cons: "Better flight attendants who know how to help. Never TAP again!!"

Cons: "Not missing our connection due to delays."

Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."

Pros: "Crew were amazing. Timely departure. Inflight meal was good."
Cons: "Not much."

Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Pros: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Cons: "Flight was delayed which was out of their control"

Pros: "On time flight, good service"
Cons: "Long wait for deposit luggage . Food could be much better."

Pros: "The crew on both flights were despite the first flight being delayed by 2 hours."
Cons: "More communication with the passengers."

Pros: "Nothing went wrong so it is good enough for me"

Cons: "There wasn't food or entertainment. Might want to add NA as an option in those categories"

Pros: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Cons: "I like Kayak. But am very concerned about booking through in the future with this treatment."

Pros: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Cons: "Seats uncomfortable"

Pros: "I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!"
Cons: "The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding."

Cons: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."

Cons: "Flight delay"

Cons: "Delay one hour"

Cons: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Flight was short but no entertainment screen to watch or listen to music. Will not be flying with airline ever again."

Pros: "I was on a 7 hour flight and the TAP airline service was very good. I had requested a vegan meal and they were able to accommodate me with no problem. Also they had a great selection of movies."
Cons: "I didn’t like that all the soap dispensers in both bathrooms were empty the whole flight. But good thing for the wet naps they offered and antibacterial I had in my purse."

Pros: "Nothing"
Cons: "They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth"

Cons: "Al llegar al counter me dicen que la maleta no está incluida, yo quisiera saber quien viaja sin maleta? Así que tuve que pagar adicional $90 por una sola maleta y tengo que pagar también al regreso, me siento robado y estafado por Tap Portugal"

Cons: "The worst airline"

Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Cons: "Selected to check my hand luggage due to full flight . No reason at all for this at all."

Pros: "Despite the constant delays, overbookings, and other mediocre treatment of the passengers the crew and TAP personnel remained friendly"
Cons: "Flights constantly delayed, overbooked flight without a solution, overbooked hotel... Arrived at destination (Bru) 24h after arriving at airport in Faro. Will avoid TAP at all costs."

Pros: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Cons: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"

Pros: "since it was an older plane maybe it had more leg room"
Cons: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"

Pros: "Service, the way the pilot communicated our delay and the food and beverage"

Pros: "Seats are fine. Flight was on time."
Cons: "Food was bad. Not much water given. No snacks between meals. Old entertainment system."

Pros: "On time, easy boarding"

Pros: "Very friendly staff and well organized."

Pros: "The only airline that makes me feel like a human being and not a piece of baggage. Very comfortable seating with good legroom for tall people like me. Attendants treat you with respect and are responsive to requests."
Cons: "Gate number was different from what was on my ticket and the tv screen at the original gate didn't indicate where the new gate was supposed to be. Don't need that kind of stress when traveling!"

Cons: "The movies could have been better. Food was average."

Cons: "2 hour delay for a 30 minute flight. Really?"

Cons: "Need bigger pillows!"

Pros: "Complimentary beverages and snacks. Understandable English from the crew about the flight information"

Cons: "Food was a piece of bread with some ham.....why bother?????"

Pros: "Aircraft seem well maintained and crews are very nice."
Cons: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."

Pros: "Exceptional service and professionalism of crew. Food was delicious...Aircraft was clean. Left on time...landed half hour early. It was a perfect flight."
Cons: "My husbands snoring. LOL."

Pros: "Friendly service, with the exception of having to request a drink repeatedly (i finally gave up, got up and went to the back of the plane myself for water). Despite the tight connection times, made each flight and luggage came out quickly."
Cons: "The seats on the transatlantic flight were small and cramped. Lucky to have had an open seat next to me on the return. No entertainment on Lisbon/ Milan flights."

Pros: "The crew was super nice and professional"
Cons: "The plan was delayed 2 hours, seats were beyond small."

Cons: "Seats were uncomfortable"

Pros: "USB ports to charge your phone, watched almost a whole season of HIMYM:) good dinner."

Cons: "The crew was rude, after 5 hours they seemed annoyed when I asked for water and gave me half a cup after I had just finished vomitting due to all the swaying of the aircraft. While we were landing, we came over the runway maybe 100 feet off the ground then jetted back up and circled around the airport for 20 minutes before landing horribly...with NO explaination. Everyone started vomitting because the landing (both times) were so horrible. Our first flight was late, we landed when the second was 'closing the doors', they never updated the monitors or informed the crew that the second plane was also delayed (by over an hour), so we rushed through customs and ran through the airport only to discover they hadn't even started boarding yet, even though the screen said it had departed. Completely disorganized."

Pros: "Good entertainment and the staff where quite nice and helpful. Not a bad value."
Cons: "The food was not all that great and the overall flight just seemed okay, nothing extraordinary."