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Scores according to KAYAK customer reviews
Pros: "Seats were better than the international leg."
Cons: "Everything. Offer at least a drink - all drinks were a charge. Staff was rude. Also they lost our luggage."
Pros: "Quick boarding, kind crew"
Cons: "All food and drinks for a cost. I had to run to make it to my gate which was quite a distance and a shuttle ride away."
Cons: "Transferring to another airline that was “serviced by”. British Airways ended up being 2 hours of stress, confusion and running to our gate. This should be made apparent while booking. Had to go through security 3 times in Toronto."
Pros: "Fast moving to baggage claim area."
Cons: "Lost bags"
Cons: "plane was so old, the seat was worn out and terribly uncomfortable sitting on it for 8 hours. It also had about a 2 inch gap of missing seat cushion. plane was very dirty. service was not friendly."
Pros: "Same comments"
Cons: "Same comments"
Pros: "Left on time."
Cons: "Everything else. Utterly confusing answers to questions."
Pros: "No issues at all."
Cons: "No issues to report."
Pros: "Flight was ok."
Cons: "No free food or drink service."
Cons: "The chairs are so uncomfortable!"
Pros: "Everyrhing as wxpected for a small plane"
Pros: "Very good Organisation at the Dublin Airport"
Cons: "No snack - expensive baggage-fee"
Pros: "Timeliness of flight and service on board."
Cons: "We upgraded 7 travelers for priority boarding. However as we got through check in, 2 of us were told we had to check our carry on. Mind you our carry on was the same size (exact same suitcase) as 2 others in our party who did not have to check in their bags? "Priority Boarding is now only €4.99. Be the first on board to store your cabin bag and relax in your seat before take-off." I believe I am entitled to a refund based on the info on above taken directly from the Aer Lingus website."
Cons: "Free-for-all boarding was less than ideal. Boarding by seat rows as on Boston to Dublin flight would have been better."
Pros: "It was a simple layover!"
Cons: "Missing connecting flight"
Cons: "I had to pay 3 euros for a cup of black tea? Seriously? The captain could have lowered the volume when speaking. It was too loud."
Cons: "Passengers line up to board instead of waiting for their number rows to be called. I ended up boarding later than most and the overhead lockers of the front rows (where I was sitting) were completely full. I had to place my baggage very far back and wait for almost everyone to leave the plane so I could collect it."
Pros: "Dublin airport is cold. Security between plane in correspondance area to crowded and unnecessary."
Cons: "The good part was that I paid for what i received. So anyway why do I complain."
Pros: "Does not apply"
Cons: "Does not apply"
Pros: "It got me there."
Cons: "Had to pay for sodas."
Cons: "Short flight so N/A on food and entertainment. Crew were much nicer and friendly than our first leg of the trip."
Cons: "It was like squeezing everyone into a cattle truck and airport crew double book seats of a few passengers on a full flight so there was confusion on board"
Pros: "On time delivery"
Cons: "How many seats can you cram in to an airline cabin? So tightly packed it indicates a base level of disregard by the company for their customers. And nothing offered that didn't cost (no coffee, water...)"
Pros: "Not a single thing"
Pros: "Short and sweet but a very comfortable ride."
Cons: "I can't actually make a comment on the food since u have to pay for it and I didn't want to. Nothing appealed enough to pay for it. Entertainment wise, there was no entertainment so I have it one star"
Cons: "Too cold"
Cons: "Not even free water"
Pros: "Friendly cabin crew."
Cons: "My baggage is still missing a week after my flight arrived and no news about it. I can't get in touch with anyone from the airline or who can help me. Pretty terrible experience."
Cons: "We arrived at Dublin airport two hours before our flight--as instructed--and had to enter an enormous line. Finally, we were instructed to leave the line after almost an hour and a half and were then informed that our tickets had been sold to someone else (we were bumped!). Aer Lingus tried to "normalize" this by explaining that they always "overbook" by 10%. How irresponsible! Instead of arriving in Paris at 4:30 PM (a direct flight) we had to take a flight to London and then to Paris and arrived at 11 PM exhausted (the bus service to Paris had closed down and we had to take a taxi). We will never fly Aer Lingus again. Aer Lingus created the long line to create this very situation!"
Cons: "Cheap headphones given out for the movies, almost impossible to hear speech"
Pros: "check in process was easy"
Cons: "Our 2 carry-on bags were moved to checked in just before we got in. We were told that it was because it was a full flight. So what do I see in the overhead bins? 2 carry ons with "crew" tags. What bulls**t. This was a very good airline 20 years ago. Not anymore"
Pros: "The flight was so short that the food and entertainment part of this survey are. It applicable. They did serve food for purchase though and they had some good choices"
Cons: "Weather delays. No water except for purchase"
Cons: "Guy at check in was rude and insulting and my bag didn't arrive."
Cons: "Had to gate check my bag which is fine, but it came out hurry min after everyone else's"
Cons: "I remember Aer Lingus being a quality airline that treated passengers well. Now charging for tea and water, and exorbitant fees for bags? Felt like Ryanair. If I want to feel like bottom of the barrel I'll just take them next time!"
Pros: "On time and very comfortable."
Cons: "The air conditioning was too cold. I had to put on lots of layers of clothes and I was still cold."
Pros: "On time"
Cons: "They lost one of our two bags and were completely unapologetic about it. We had to cancel our car rental, the location we were planning to drive to where we had a reservation and get a hotel near the airport to wait for them to figure out where in the world the bag is."
Cons: "No free snacks or drinks. I expected at least water and a small snack."
Cons: "The flight was cancelled"
Pros: "Crew was friendly"
Cons: "No entertainment and no snack I don't believe"
Cons: "Vegetarian meal had to be ordered ahead of time."
Cons: "check-in baggage was lost during journey and still couldnt get found. Very annoying."
Pros: "Crew wonderful.N"
Cons: "None for now."
Pros: "quick entry - but it was not a full flight!"
Pros: "The pilots gave details of flying conditions and landing conditions. Flight was smooth and on time"
Pros: "The crew was great and food very good"
Cons: "The purchase through a third party vendor on Kayak was a disaster. disclosure was not given about class of service purchased and limitations of that class of service. I spent so much on luggage costs and change fees I could have purchased first class. I will never book through Kayak again - will always go straight to the airline for purchase. This was a disaster."
Pros: "Crew was great and movie selection was good. And the food was also good"
Cons: "It was all good!"
Cons: "Lost my luggage"
Pros: "Crew was very nice and no surprises while boarding at the gate"
Cons: "You had to pay for snacks or water"
Pros: "Efficient crew on board"
Cons: "Long lines, late plane, could have started with two ticket people instead of one since plane was already late. Friendly crew though"
Cons: "Could have been on time - 40 minutes late"
Pros: "Very good crew. Friendly. Smiling. Helpful. Short flight. 50 min."
Pros: "Crew very friendly. Decent leg room in economy"
Cons: "no communication and a few apologies6"
Cons: "Tough time. British airways wasn’t very helpful. Once our gate was changed no one told us or gave new boarding pass. We did have 7 hours to figure it out. But a clue where to go would have been nice. Missed my connection. Shuttle and hotel was a mess. Got a few hours of sleep outside the airport. Maybe I’ll get to Los Angeles soon."
Cons: "Could you refund me 50.00 as your price included bag price but when directed to book I had to add on bags for a further 50.00 and because of this they wouldn’t let me get on an earlier flight on my return email@example.com or 07799411994 for response"
Pros: "Fruebdjf, courteous and good food."
Pros: "The customer agents were helpful and just great"
Cons: "That out of 4 agents and the manager one simple agent wasn’t as nice"
Pros: "Overall it was fine. Friendly staff, everything pretty efficient."
Cons: "Truly disappointed to find that BA has decided to charge for ANY beverage whatsoever, even tea. I have such fond memories of flying BA years ago. My husband and I so enjoyed the disposable plastic blue teacups that we brought them home with us and still use them as kitchen scoops all these years later. I know that may seem silly, but even without that nostalgic memory, it just feels SUPER unpleasant to have to pay for the basic (non-alcoholic) beverage service. Honestly, just charge a few bucks extra on the ticket in the first place."
Pros: "Polite crew"
Cons: "Waiting for an hour to disembark"
Pros: "The staff was nice"
Cons: "You've got to pay for a can of ginger ale now? When did British Airways become a budget airline? What a joke. The plain is an old outfitting with flip down screens and whatnot. It's not like we need these things for shorter fights, but why would anyone pay more to fly a nicer airline if you're treated like you're on Ryan Air?"
Pros: "Great flight"
Cons: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Pros: "Gate agents good. Same with cabin crew"
Cons: "No AC charging. Legroom in business was tight"
Pros: "I appreciated the brand new seats on the aircraft which were quite comfortable, and the friendly crew who actually were nice enough to have a conversation with. Enjoyed the Marks and Spencer’s food too."
Cons: "The boarding at Dublin airport was not great, masses of crowds from every displaced flight due to snow (not all British Airways, many other airlines adding to the crowd). Was not awful but not fun."
Pros: "Great service as always"
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Pros: "The flight attendants were great, helpful and polite. The food was delicious and there was planty leg room. A great airline to fly with and I'd highly recommend them."
Cons: "Nothing, all was great."
Pros: "Great staff, ultra professional"
Pros: "Finally getting to my destination 3 hours late."
Cons: "Issues with check-in, flight delayed multiple times, gate changes multiple times, non communication from attendants."
Cons: "Small plane"
Cons: "The change of seats with the motove of keeping balance on the plane"
Cons: "I am 6'3" and I cannot find sufficient leg room. The answer is paying additional for seats with extra leg room, is no answer at all. The answer is quit jamming more seats in to a ever shrinking cabin."
Pros: "This was a BA codeshare but operated by AerLingus,supposedly a 4* airline."
Cons: "So called 4*"
Pros: "Quick flight"
Cons: "No complementary drink or snack on flight and no entertainment system available...they said it was because of a short flight. You could buy drinks though of course....."
Pros: "On-time arrival"
Cons: "Seating was very packed"
Pros: "All staff were very helpful and polite"
Cons: "This flight was delayed. When it came to boarding my husband who needs special assistance was first taken to board first but then had to be brought back as refuelling was not done and was then last on board. When we arrived at Heathrow his special assistance was not there and we had to wait for about 10/15 minutes. It is stressful traveling with someone who needs help and even worse when there are delays. We were advised that we could leave the aircraft which we did but we were left waiting in an area without any toilets which is a problem for him"
Cons: "Both legs were late. Outgoing was significantly late. Surprise charge of 75 euros to check a bag. Almost as much as a seat."
Pros: "Attendance were friendly and helpful and courteous. The plane was clean and we arrived ahead of schedule."
Pros: "Comfortable seating"
Cons: "No beverage service."
Cons: "No complimentary drink or snack, how come?"
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "Short flight but thought there would be beverage service????"
Cons: "Rude at check in. Late taking off."
Pros: "Great meals, entertainment options, and service. Perfect landing of the 747 as well."
Cons: "Not the fault of British Airways, but Denver International Airport has a cumbersome and lengthy process for the re-entry of U.S. Citizens. We stood in two different lines for over an hour to be screened for customs."
Pros: "swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time"
Cons: "I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule."
Cons: "The sign said it would board by rows but they did general call and it was ridiculous on a flight this large. Nothing"
Cons: "This was a connecting flight for us and was delayed causing us to miss our flight home from London to Los Angeles. There were no flights back to Los Angeles until the following morning (18 hours later). We had to stay in a hotel near the airport in the meantime. My boyfriend and I were forced to miss work an additional day causing stress and inconvenience to our lives."
Pros: "Staff was cheerful"
Pros: "Everything was fine."
Cons: "Small seats."
Cons: "they lost all our luggage"
Cons: "We were late taking off due to the airport and plane not sharing passenger data, and then forced to delay exiting the plane and then forced to sit on a bus rather than enter the terminal."
Pros: "The seats are comfortable.nice leg room."
Cons: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."
Pros: "legroom in business is good, food was ok. only one round of drinks was offered."
Cons: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."
Pros: "Good service on the plane, the food was good and the seat was very comfortable."
Cons: "The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight."
Cons: "One more toilet on the Lisbon Geneva flight would have been nice."
Cons: "Leave on time. Offer more snacks"
Cons: "If baggage claim was faster"
Pros: "The crew was very friendly and helpful."
Cons: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"
Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."
Cons: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Pros: "Crew were amazing. Timely departure. Inflight meal was good."
Cons: "Not much."
Pros: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Cons: "Flight was delayed which was out of their control"
Pros: "The crew on both flights were despite the first flight being delayed by 2 hours."
Cons: "More communication with the passengers."
Pros: "Superb food"
Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Cons: "We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is"
Pros: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Cons: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"
Pros: "I’m taking offFlight was smooth and service was great."
Cons: "Flight was smooth and service was great. Long wait before taking off."
Cons: "Not getting new business configuration"
Pros: "The food was good"
Cons: "This flight never indicated that there would be an additional charge for baggage. It cost me $400 extra dollars. The service for the airline was terrible and the layovers were horrible."
Pros: "I think the customer service was surprising. If the crew were unhappy they certainly didn’t show it."
Cons: "The space is tight. I could move some but not a whole lot."
Pros: "Nice staff"
Cons: "If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer"
Pros: "Nice staff"
Cons: "Nothing to eat, not even paying."
Cons: "everything is ok but food is bad. better give to passenger fruit or bisquit, wafers"
Cons: "Don't like their bagage fees"
Pros: "The crew provides a good service"
Cons: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."
Pros: "Smooth flight"
Cons: "No TV"
Cons: "Theo lost my luggage the plane was full of dust"
Cons: "Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later."
Pros: "The crew were kind and considerate."
Cons: "This was the worst flight I've ever experienced. There was an incessant, loud high-pitched buzzing noise for the entire duration of the flight (we were seated in the very back row so it was particularly loud for us, but others further up said it was bad for them too). Also, we had straight turbulence for over two hours. I've never gotten sick on a plane before, and my husband never gets motion sickness, but we both threw up (and I think several others did, too). I don't blame the crew for any of this, as I know most, if not all, of it was out of their control. However, I would be very nervous to flight TAP again due to this experience."
Pros: "Best flight I have ever taken. Hands down"
Pros: "In the air excellent"
Cons: "On the ground, poor communication"
Pros: "The food was good and there was a decent variety of things to watch."
Cons: "Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again."
Cons: "Flight left without us"
Pros: "The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent."
Cons: "When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip."
Cons: "It's always fun to go into the bathroom and find a sink ful of puke in there. It had been there for some time by the stench and they way it had slopped all over. I told the flight attendant and they were like oh well. It was gross. Add that on top of I am a DISABLED person and I could not carry my case up the steps and was told someone would bring it up. They did not. It went under the plane with no tag and then when I arrived in Lisbon it was somehow my fault. The flight crew there trying to "assist" were horrendous. I was actually told I should not be flying internationally if I can't carry my bag. Isn't there rules about bags flying unattended? Even internationally. How was my LAPTOP case supposed to get to EWR without a tag? Shouldn't it have been checked? Shouldn't the crew have noticed this and said something to flight attendants? The club and plane both were filthy. The first seat I sat in in the club smelled so strongly of pee I had to go stand (as it was so crowded) I am a million mile flyer and I will never fly TAP again."
Pros: "The food was light and good."
Cons: "Not using the tube when deplaining. Summer in Lisbon is very hot ."
Cons: "The lady changed my 11H seat for another seat (29B) when I claim that this is not fear , a man said to me that if I insist in this matter he will not let me in Or flight , for me this was an abuse"
Pros: "Was able to sleep most of the flight and we took off on time"
Cons: "Checking a bag took almost an hour."
Pros: "Slept the entire way there. Comfy seats"
Pros: "Lovely crew, nice breakfast, ON TIME!"
Pros: "New plane. Great service."
Cons: "Seats are very small. No entertainment system."
Pros: "I don't know. We weren't able to make out flight. We booked 6 months in advance through Easyjet. Our flight time was 7:45. Sometime between then and our flight, they changed the time to 6:20 without informing us. We found out when we went to check in and our flight time was different. This caused us to miss our flight. We tried to get a refund and they denied changing anything even though we have documentation."
Cons: "We booked 6 months in advance through Easyjet. Our flight time was 7:45. Sometime between then and our flight, they changed the time to 6:20 without informing us. We found out when we went to check in and our flight time was different. This caused us to miss our flight. We tried to get a refund and they denied changing anything even though we have documentation."
Pros: "Meal was good."
Cons: "Service was poor, the seat was not comfortable."
Cons: "It wasn't at all the airline's fault, but this flight saw random searches at the gate of carry-on luggage + patdowns of selected passengers. I understand fully the imperatives for security, However it would be nice if there were some way to signal passengers that they might want to get to the gate early...... Fortunately I'd experienced it before (same flight out of Lisbon) and knew there was a good chance of a repeat...."
Cons: "Made me check luggage once about to board and luggage with my medicine never made it to my final destination"
Pros: "Flight was very good and comfortable."
Cons: "My luggage did not arrive to the final destination."
Cons: "I'm vegetarian and I can't chose the option when I made the checkin"
Cons: "NO Options for vegetarians. main curse and snacks were with meat. SANDWITCH WITH MEAT"
Cons: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Cons: "could not be delayed"
Cons: "I missed my flight because my previous flight was delayed 2.5 hrs"
Cons: "One hour delay"
Pros: "To be going home!"
Cons: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pros: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Cons: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pros: "I canceled the flight 6 weeks ago, no refund issued."
Cons: "I canceled the flight 6 weeks ago, no refund issued."
Pros: "Boarding was quick and we arrived on time."
Cons: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pros: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Cons: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pros: "What to like? The rudness? The delays? Or the fights on board!!!"
Cons: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pros: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Cons: "flight delayed by more than 1 hour"
Pros: "Clean enough"
Cons: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pros: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Cons: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pros: "Flight Attendants very good"
Cons: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pros: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Cons: "The plane seemed very old, toilet in poor condition."
Cons: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Pros: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Cons: "Serive to pay extra luggage very very slow"
Pros: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Cons: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pros: "Crew, polite and friendly"
Cons: "delay of more than 6 hours and incorrect information"
Cons: "They change the fly departing time with 12 hours before I was flying"
Pros: "Easy to book on phone no problems getting boarding passes etc."
Cons: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pros: "Every thing."
Pros: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Cons: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Pros: "The flight went well."
Cons: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Cons: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Cons: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pros: "Arrived early to destination"
Cons: "Lack of entertainment also limited drinks"
Pros: "The flight was punctual"
Cons: "I got charged twice for luggage and couldn't get a refund"
Cons: "I had to make my own way home from Manchester.. plane diverted due weather."
Pros: "The food they offer to purchase. Easy check in at the airport."
Cons: "Better seat pitch. I'm not a tall man, but the space is very small."
Pros: "On time , crew good... no complaints"
Pros: "free breakfast great staff"
Pros: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Cons: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pros: "Everything was awesome!!! I am going to buy only from you my next flights."
Pros: "I recomand to Everyone to use the airlines!!Very good quality"
Cons: "Nothing , was everything perfect!The stewardesses very nice"
Pros: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Cons: "Space to sit, especially when seated in the middle"
Pros: "Can't say that I liked anything at all."
Cons: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pros: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Cons: "Seats rather narrow"
Pros: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Cons: "No online check-in. 1 hour waiting for nothing."
Pros: "Staff on board was friendly"
Cons: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pros: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Cons: "Not applicable"
Pros: "The crew is very good"
Pros: "Seemed like a technical problem. The pilot wouldn't give up any information."
Cons: "Small seats with little legroom"
Pros: "All was very efficient, food and drink a nice surprise"
Pros: "Very quick. Great service"
Pros: "Staff on Ryanair always pleasant and good good, flight smooth and always on time"
Cons: "Nothing about this Flught I didn’t like"
Pros: "I slept as soon as I found my seat - as did Mr. (very) Longleg next to me. Could not lean back, but never mind, it was a short flight."
Cons: "taking a cheap flight - take it or leave it. I'll do it again."
Pros: "Decent enough flight, seats comfortable enough for short haul wouldn’t want to go long haul on the same seats, good selection of onboard snacks"
Cons: "Flight was half hour late, priority seats should be reserved for the first seats on the plane rather than scattered all over the plane, suitcases shouldnt be allowed on board they take up too much space for anyone else and slow down the boarding of the plane as people attempt to haul them up the stairs, some staff could be more polite and less abrupt and some could attempt to speak louder and clearer"
Pros: "The "sales" gets a little old. Duty free, lotto tickets, food, drink...…."
Pros: "Delayed and had to have replacement plane"
Cons: "Delayed and had to have replacement plane"
Pros: "Arrived on time"
Cons: "Screaming children and little food on offer. No tea...again"
Pros: "Efficient, good value and on time"
Cons: "Non priority Queue and the fact that my bags were put in the hold."
Pros: "Airport OK. Efficient service. On time arrival."
Cons: "Gate area bit narrow and clumsy. Walk to plane. Deposit your own bag on large trolley outside plane due to opportunistic charging policy of RyanAir. Seat basic no recline. No seat pockets. No wifi. Still paying £200 return.."
Pros: "new plane"
Pros: "On time departure and arrival"
Cons: "Access to airplane and egress via the aircraft own steps is an accident waiting to happen for those people with impaired mobility."
Cons: "No tv or entertainment"
Cons: "They didnt took care for me reach my destination. Even After they they new that was ryanair mistake."
Cons: "Arrival is horrific"
Pros: "I got to soain safely"
Cons: "Delays 45-90 minutes at least"
Pros: "The food options were pretty good."
Cons: "The seats didn't move back at all!!!"
Cons: "Extra baggage cost"
Pros: "Staff at Dublin and on board very helpful we were traveling with a two year old and they were great help. Flight good and arrived on time all round good experience"
Pros: "Take off delayed due to some technical issue, but still landed on time, very nice"
Cons: "Flight attendents were a little tough"
Pros: "Flight went to plan, no problems boarding and on time."
Cons: "All good."
Cons: "Still could do with just another couple of inches more space."
Pros: "Plane artived late. Boardef late and arrived late. Immigration was understaffed and slow causing us to miss out scheduled bus ride. Charged me an extra $30 for one of my bags."
Cons: "Late. Poor customs service, slow."
Cons: "Late departure"
Cons: "Terrible customer service. Rude people working."
Pros: "My children and I got seats together even though I didn't pre book."
Cons: "There would've been a £60 charge to prebook our seats together. I think this is excessive for suck a short flight."
Pros: "Was cheap"
Cons: "Was very late"
Pros: "Price and noticable improvement from ryan air"
Cons: "Real value for money"
Pros: "I cancelled it because you changed the time. I hope it was refunded."
Pros: "Staff were friendly, no delays and we arrived on time! No complaints"
Cons: "Over crowded. Uncomfortable seats"
Pros: "The price"
Cons: "The comfort of the plane, it was over crowded with no air on the plane. Getting on and off the plane took entirely way to long."
Cons: "Cattle car approach. Cost saving is commendable. Charging for EVERYTHING is not."
Cons: "Seats don't recline. No leg room. Cattle car feel!"
Pros: ", bought a coffee & the male attendant told me how to use it . New filter lid"
Cons: "waiting to take off . Flight boarded early then we sat on plane . 12.50 flight & arrived just before 15.00."
Cons: "It was way to small, no room. Rough take off and landing"
Pros: "It was prompt and professional. Thee was no hassle with checked (prepaid) or carry on luggage."
Pros: "It was cheap"
Cons: "No food. And the seats were uncomfortable."
Cons: "High prices for poor food with NOTHING for vegetarians (I've been told veggie selections ended up...?!?)"
Pros: "The whole process went smoothly"
Cons: "Temperature changes very contrasting. Ok in terminal, boiling hot waiting on staiwell, cool walk to plane."
Pros: "It was short so there wasn't much to do, no screens or anything but that was fine. I thought it was great."
Cons: "I think it was a bit overcrowded. There wasn't a lot of space for people and some had to put their bags at the back of the plane."
Pros: "On time"
Cons: "Poor food selection for 3 HOUR flight"
Cons: "Over 1 hour delay! Really terrible"
Cons: "Excessive luggage fee of 50 euro"
Cons: "Baggage delayed 45 minutes"
Pros: "The price"
Cons: "The delay"
Airlines flying to Worldwide have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Worldwide
Masks required on board, masks provided on flights to Worldwide
Social distancing seating
Middle seats unavailable to book on flights to Worldwide
Testing for antibodies, testing for symptoms for flights to Worldwide
Waiving of change fees. Search flexible flights to Worldwide