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inexpensive, decent flight crew

flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.

Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

It was my first time experiencing a direct flight from Dublin to LA! It is the way to travel. Very friendly staff with a decent entertainment movie/tv selection.

Minor on this front but boarding/taking off was delayed by over an hour. Also I would recommend bringing your own food.. The food not very good at all. (Not that airplane food is ever amazing!!

The flight staff did an outstanding job of trying to keep everyone comfortable and responded in a timely fashion to the request of the passengers. On my midnight flight to Dublin from LAX, there were a lot of crying children on board and the flight staff did everything they could to accommodate the parents in an attempt to keep them calm and not disturb the rest of the passengers so much. The flight staff was very attentive, as a person who never eats airline food the flight attendant noticed that and asked if I was feeling okay and said if I wanted or needed anything to be sure to ask. So even with a lot of stuff going on, I still received personalized service.

At LAX once boarding started it took almost an hour to get everyone seated and then we spent extra time waiting to authorization for take off and the same thing happened on my return trip from Dublin Airport we had a late boarding and take off which delayed our arrival to LAX by 45 mins. I know there are flight delays all the time for a variety of reasons but as a first time user of Ethiopian Airlines I was a little disappointed, but I would use the airline again.

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Nothing about the flight!

Nothing about the crew, flight, food or entertainment! This plane charged you for wine, entertainment and the food and crew were subpar!!!

Air Canada ground crew where very good and helpful as where all staff

Plane was overly cramped, if you eliminate one set of seats and only had 8 across and less row, I think you would make great improvements to overall customer satisfaction if the seating was mad alittle more comfortable

The actual aircraft was well maintained and inviting. The crew and the food, as always, was outstanding.

Two things: 1) My screen wasn't functioning properly. I did tell a crew member and she re-started it for me; but, it continued to glitch and was, for the most part, unusable. (The touch screen was unresponsive and kept getting stuck). 2) When the person in front of me reclined, her seat was very close to my face, giving me very little room. I didn't want to do the same thing to the person behind me, so I kept my seat upright, which didn't help. I only got up once during the whole flight and I know it was uncomfortable for the reclining person because there was no way to exit without jostling her.

Connection desk and gate attendance were the only people who tried to help fix the mistakes made by the people in madrid. Global access allowed to quicken our time spent going home after the mets that was our flight home.

the attendant at the connection desk did not understand why we had not been given boarding passes or allowed to check in to our flights in madrid. the gate attendants did not understand that even though we were numbers 72 and 73 person processed we were not allowed to check in, receive boarding passes or allowed to sit next to my sister who's reservation was connected to mine

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

Everything was excellent, aided my the fact that there was fewer passengers than normal transatlantic flights. Coach seats seemed roomier and very comfortable.

Only issue was some of the movies had very low maximum volume.

Food was horrible. They must have non ethiopian options for travellers who are unfamiliar with their food

Inexpensive. On time.

Small waiting room in Amsterdam

Cabin crew all speaking icelandic. Definitely a turn off to make me feel much more foreign and out of place.

Not only was the service to of the line with a clean airplane, but all of the stewardess literally look like supermodels. That was the most beautifully staffed airplane I've ever been on!

Nothing.

Three seats to myself both ways so I was able to Sleep. Hope airline able to continue direct flight to Ireland with empty seats.

Food unacceptable. Change caterer asap

Even for a 50 minute flight, drinks and sandwich was provided

Even for this short flight, drinks and sandwich was provided staff were efficient and friendly

Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.

No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!

Spacious seats, Flight was on time.

No wifi

The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight.

Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice.

Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!

Crew and food

Seat

Not time departure and cabin crew were effective and efficient.

Nothing really