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Nothing about the flight!

Nothing about the crew, flight, food or entertainment! This plane charged you for wine, entertainment and the food and crew were subpar!!!

Air Canada ground crew where very good and helpful as where all staff

Plane was overly cramped, if you eliminate one set of seats and only had 8 across and less row, I think you would make great improvements to overall customer satisfaction if the seating was mad alittle more comfortable

Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

The actual aircraft was well maintained and inviting. The crew and the food, as always, was outstanding.

Two things: 1) My screen wasn't functioning properly. I did tell a crew member and she re-started it for me; but, it continued to glitch and was, for the most part, unusable. (The touch screen was unresponsive and kept getting stuck). 2) When the person in front of me reclined, her seat was very close to my face, giving me very little room. I didn't want to do the same thing to the person behind me, so I kept my seat upright, which didn't help. I only got up once during the whole flight and I know it was uncomfortable for the reclining person because there was no way to exit without jostling her.

Connection desk and gate attendance were the only people who tried to help fix the mistakes made by the people in madrid. Global access allowed to quicken our time spent going home after the mets that was our flight home.

the attendant at the connection desk did not understand why we had not been given boarding passes or allowed to check in to our flights in madrid. the gate attendants did not understand that even though we were numbers 72 and 73 person processed we were not allowed to check in, receive boarding passes or allowed to sit next to my sister who's reservation was connected to mine

It was my first time experiencing a direct flight from Dublin to LA! It is the way to travel. Very friendly staff with a decent entertainment movie/tv selection.

Minor on this front but boarding/taking off was delayed by over an hour. Also I would recommend bringing your own food.. The food not very good at all. (Not that airplane food is ever amazing!!

The flight staff did an outstanding job of trying to keep everyone comfortable and responded in a timely fashion to the request of the passengers. On my midnight flight to Dublin from LAX, there were a lot of crying children on board and the flight staff did everything they could to accommodate the parents in an attempt to keep them calm and not disturb the rest of the passengers so much. The flight staff was very attentive, as a person who never eats airline food the flight attendant noticed that and asked if I was feeling okay and said if I wanted or needed anything to be sure to ask. So even with a lot of stuff going on, I still received personalized service.

At LAX once boarding started it took almost an hour to get everyone seated and then we spent extra time waiting to authorization for take off and the same thing happened on my return trip from Dublin Airport we had a late boarding and take off which delayed our arrival to LAX by 45 mins. I know there are flight delays all the time for a variety of reasons but as a first time user of Ethiopian Airlines I was a little disappointed, but I would use the airline again.

Helpful and friendly crew. Good food. Smooth flight.

No seatback screens. Hire charge for iPads to access entertainment. Can use own iPad but need Air Canada app to make full use of entertainment (which would have been useful information to communicate BEFORE the flight, since there is no way to download app once on board!).

Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays

The food was not good

The efficiency and helpfulness of the staff who got us on the next available flight after the one we missed due to the long wait at customs.

Everything was excellent, aided my the fact that there was fewer passengers than normal transatlantic flights. Coach seats seemed roomier and very comfortable.

Only issue was some of the movies had very low maximum volume.

Food was horrible. They must have non ethiopian options for travellers who are unfamiliar with their food

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Not only was the service to of the line with a clean airplane, but all of the stewardess literally look like supermodels. That was the most beautifully staffed airplane I've ever been on!

Nothing.

Three seats to myself both ways so I was able to Sleep. Hope airline able to continue direct flight to Ireland with empty seats.

Food unacceptable. Change caterer asap

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

Inexpensive. On time.

Small waiting room in Amsterdam

Cabin crew all speaking icelandic. Definitely a turn off to make me feel much more foreign and out of place.

Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.

No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!

We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight.

Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure

Spacious seats, Flight was on time.

No wifi

nothing was exceptional at all. people were polite enough

almost everything. -charges for every little thing. -rules and regulations changed after boarding. so our contract was not really honored in good faith. -old plane.