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Pros: Organized process and controls.

Cons: The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve.

Cons: Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom.

Pros: Premium class is good value on the A380 but not quite to par on the older 777s

Cons: Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein

Pros: Crew was great

Cons: We had to go back to the gate to correct an interior light problem.

Pros: Crew was great

Cons: Lots of screaming children. Not much to be done about that.

Pros: Very professional.

Cons: Flight delayed 2 hours. Wifi/entertainment wouldn't connect.

Pros: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Cons: No food on board, very poor services but punctual

Pros: The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.

Cons: The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.

Cons: The plane was cramped

Cons: Got delayed

Cons: Space on airplanes

Pros: Safe trip and very nice crew.

Cons: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.

Cons: No mechanical failures or delays would be nice

Pros: Comfortable and clean flight

Cons: Have kinder staff. Be more customer oriented. Be more like Westjet.

Pros: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Cons: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Pros: The crew was amazing, the flight was fast and easy.

Cons: New seats are very cramped.

Pros: Usual faultless KLM experience

Cons: Nothing.

Cons: Information on arrival time was not correct

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: Great atmosphere, crew was excellent!

Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Pros: Crew was great

Cons: Nothing

Cons: Some of the crew members were rude,

Pros: The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!

Cons: No luggage and you had 4 hours! And 20 min late. Not good

Cons: Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad

Pros: Premium class is good value on the A380 but not quite to par on the older 777s

Pros: Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.

Cons: Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.

Cons: I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her.

Pros: Crew was great

Cons: Nothing

Pros: The crew was excellent! Great service.

Cons: More options in movies of other languages.

Cons: I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her.

Pros: Crew good, food okish.

Cons: Entertainment system below average. Disembarkment was poorly handled and resulted in big delays.