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Pros: "Crew was very nice, appreciated that they came by with water often"
Cons: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"

Cons: "The baggage took a really long time to be delivered to the carousel"

Pros: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"

Cons: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."

Pros: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."

Pros: "Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks"

Pros: "The food and service."

Pros: "Crew great service"
Cons: "Boarding was slow —delayed takeoff for nearly an hour"

Pros: "The plane wasn't totally booked and very clean"

Cons: "Entertainment system was not working"

Pros: "Staff friendly and flight very smooth"
Cons: "The breakfast was very poor. Two different servings of OJ(why?), non fat yoghurt and bread. Coffee came with only one cream. Media screen and audio did not work, and usb charger kept turning off. Barely able to recharge phone over the span of 10 hour flight! My next neighbor had same problem."

Pros: "The buttered pretzel was nice, and different."
Cons: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."

Pros: "Loved the warm and very delicious quiche, thank you!"

Pros: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Cons: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"

Pros: "The length of the flight"
Cons: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"

Pros: "Amazing staff .."

Pros: "I was rerouted to another country so that I could still make it to Greece on the same day."
Cons: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."

Pros: "Very professional!"

Pros: "On board service"
Cons: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."

Pros: "Excelente"
Cons: "Excelente"

Pros: "Quick and easy- no problems. We had drink service and a yummy croissant. Flights attendants were really nice and spoke great English."

Pros: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."

Pros: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."

Pros: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"

Pros: "Crew was courteous."
Cons: "Nothing"

Pros: "The flight left on time and arrived a bit early."
Cons: "Everything was fine"

Cons: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"

Pros: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Cons: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."

Pros: "Overall good"
Cons: "Delay"

Pros: "Courteous, welcoming crew. All good"
Cons: "No entertainment"

Cons: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."

Pros: "Crew and people were fantastic!"
Cons: "LONG lines again. No luggage even with a 4 hour layover"

Cons: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."

Pros: "Everything ran like clockwork"

Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Cons: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."

Pros: "the entertainment selection was above an beyond."
Cons: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"

Cons: "You charge the ticket and my reservation wasn't there!!"

Cons: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"

Pros: "Best entertainment package of Movies/TV/Food available on commercial airlines."

Pros: "Everything"

Pros: "Enjoyed the food. On demand entertainment. Beverage service."
Cons: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."

Pros: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Cons: "Swiss boarding is a Charlie Foxtrot"

Pros: "Brand new plane, with ultra modern seating. We had a lot of room."
Cons: "We sat in the plane for 40 minutes before takeoff"

Pros: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Cons: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."

Cons: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."

Pros: "Flight attendants were sympathetic"
Cons: "The first flight was cancelled after we sat on the plane for over an hour. We all had to wait in line at the transfer desk. Then our second flight attempt- boarding was awful, total chaos. The flight was delayed because boarding was so long. Then once we landed late, there was an issue deboarding the flight with the stairs and we were stuck for 40 mins for this process."

Pros: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."

Pros: "Upgraded to business, new 777 plane, good snack"
Cons: "No headphones"

Pros: "Excellent flight staff and better than average airplane food."
Cons: "If one is over child height and the uncaring person in front of you slams their seat into full recline, one will be miserable on steroids. Swiss Air will not correct the small free space capacity (both pitch and width) most assuredly. Thus, I now fully appreciate why fellow travelers embrace airplane knee protectors. "Don't leave home without them," especially on Swiss Air (emphasis added) !"

Cons: "The ife screen was extremely slow and unresponsive."

Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"

Pros: "Nearly all Flights on time"

Pros: "Even though it was economy class, I was able to sleep because it was very comfortable."
Cons: "Not sure, I slept the whole flight."

Cons: "Супер"

Pros: "Nothing. It didn't happen."
Cons: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."

Pros: "a320 was comfortable"

Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"

Pros: "Nothing"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"

Pros: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Cons: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."

Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"

Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."

Pros: "Short flight but staff very attentive, food good."

Pros: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."

Pros: "Food was great and the staff were even better. We were served lunch and dinner. I watched at least 4 movies. The staff provided great snacks and wonderful company. Great flight."

Cons: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."

Pros: "Probably one of the best economy experiences I have had in a long time. The staff was very friendly and professional. Also one of the first times that i was actually comfortable in an econo seat. Hats off to Lufthansa!"

Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."

Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"

Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"

Pros: "Comfortable seats, good leg room, pleasant staff"
Cons: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"

Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."

Pros: "3"

Pros: "on time"

Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."

Pros: "The Lufthansa service starting with the baggage checkers in Newark NJ. They provide service and a enjoyable flying experience."
Cons: "The layover in Frankfort was long and the gate we went out is in need of an upgrade but B10"

Pros: "It was all great!"

Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."

Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"

Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"

Cons: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"

Cons: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."

Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"

Pros: "Very efficient, clean and comfortable."
Cons: "N/A"

Pros: "When in the air crew attentive"
Cons: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"

Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."

Pros: "Good entertainment selection"

Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"

Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"

Pros: "the crew was good"
Cons: "the food was poor"

Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Pros: "Nothing"
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"

Cons: "Boarding was in organizes."

Pros: "Everything was totally fine but nothing was noteworthy."
Cons: "Plane was a little old and uncomfortable."

Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."

Cons: "Delayed - but made up for later!"

Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."

Cons: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"

Pros: "Plane, amenities, crew, flight...all 5 *s"
Cons: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"

Pros: "The food was pretty exceptional for a 2 hr flight."

Pros: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Cons: "Food could have been better"

Cons: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."

Cons: "Landing"

Pros: "In flight crew worked hard"
Cons: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"

Cons: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"

Pros: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Cons: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."

Pros: "Nothing. I will never put her tickets from From here again."

Pros: "Noting outstanding."
Cons: "Seat comfort."

Cons: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."

Pros: "The crew was great."
Cons: "My seat would not recline at all"

Pros: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Cons: "The snacks are super small, which isn’t unexpected when the flight time is so short."

Pros: "For short flight the seats are ok with space for the legs"
Cons: "The flight was 30 minutes delayed"

Pros: "Service was good and the crew was courteous and friendly"
Cons: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"

Pros: "Medical help"

Pros: "Love the A 380-800"
Cons: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."

Cons: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."

Cons: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."

Cons: "arogant staff, flight canceled, great difficulties to claim my money back"

Pros: "Friendly staff, efficient"
Cons: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"

Cons: "Flyght was terible"

Cons: "Food is appauling!"

Pros: "all was good"

Pros: "Nothing stood out compared to other airlines"

Pros: "Boarding/deplaning quick Left on time"
Cons: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"

Cons: "They cancel the flight without letting me know!"

Pros: "Short flight"
Cons: "I have to pay for food or drink"

Pros: "Crew was courteous"
Cons: "No information on delay given until boarded."

Pros: "Very nice crew."
Cons: "Buses to aircrafts. No snack on short flights."

Pros: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."

Cons: "Service"

Cons: "same"

Pros: "Great experience, friendly crew!"

Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"

Pros: "kids treatment"

Cons: "It was late No food"

Pros: "Staff was nice."
Cons: "flight was late."

Cons: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"

Pros: "All was great"
Cons: "except we could not do an online check-in"

Cons: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."

Cons: "I used flights between Vienna and Prague several times and in most cases they are delayed."

Pros: "very short layover and my check luggage made it all the way home with no problems"

Pros: "Very carrying crew, kind and attentive"
Cons: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"

Cons: "Comparing with LOTPolish everything wasmore than better"

Pros: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Cons: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."

Pros: "No unnecessary waiting. Excellent service!!!"

Pros: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Cons: "nothing in particular"

Pros: "Made everything easy, stayed on time, clean."
Cons: "Nothing"

Pros: "The crew was nice and the entertainment was okay."
Cons: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"

Cons: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."

Cons: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"

Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Cons: "Very nice crew and great food"

Pros: "Services is good ."
Cons: "Food can be better"

Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"

Pros: "Usual faultless KLM experience"
Cons: "Nothing."

Cons: "Information on arrival time was not correct"

Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Pros: "very nice crew"
Cons: "my bagfage was lost"

Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."

Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."

Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Pros: "I love the food"

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"

Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."

Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Cons: "The movie selection did not seem extremely varied."

Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Pros: "Good flights. Good prices."

Pros: "Decent seat size. Sorta slept the whole flight."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"

Pros: "Everything. A truly faultless experience!"
Cons: "Nothing"

Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "Nothing!"

Pros: "Great food"
Cons: "Sears we're toooo small"

Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Pros: "Catering is ok"
Cons: "Seats comfort really old school"

Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."

Cons: "I missed my flight because of MU"

Pros: "Flight on-time."
Cons: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."

Pros: "Seat was fine ! I was very thirsty and no free water.."
Cons: "Free drink/ water !!!"

Cons: "not even free water."

Pros: "Airline was a little behind schedule but they made up for it enroute. Staff was courteous and professional. A good airline by all count!"

Pros: "Everyrhing as wxpected for a small plane"

Pros: "More comfortable than overseas flight"
Cons: "No snacks available without cost or drinks"

Pros: "The employees were friendly."
Cons: "I was surprised You had to pay for a cup of coffee."

Cons: "Screen inop boarding terrible"

Pros: "Excellent service and courteous staff"
Cons: "I didn't like they charge for all drinks including water on a 2hour flight"

Cons: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"

Cons: "Flight was late departing and late arriving."

Cons: "Not even free water"

Pros: "Flight was nice and was told when there would be turbulence"
Cons: "Boarded/left 20 minutes late"

Cons: "We didn't have inflight entertainment at all. 1/43 the tvs were broken. our airplane was changed which we were supposed to be emailed about and never was. Only got 1 soft drink on an 8.5 hr flight."

Cons: "We arrived at Dublin airport two hours before our flight--as instructed--and had to enter an enormous line. Finally, we were instructed to leave the line after almost an hour and a half and were then informed that our tickets had been sold to someone else (we were bumped!). Aer Lingus tried to "normalize" this by explaining that they always "overbook" by 10%. How irresponsible! Instead of arriving in Paris at 4:30 PM (a direct flight) we had to take a flight to London and then to Paris and arrived at 11 PM exhausted (the bus service to Paris had closed down and we had to take a taxi). We will never fly Aer Lingus again. Aer Lingus created the long line to create this very situation!"

Pros: "I had an aisle seat."
Cons: "There was very little leg room, and no comfort for a tired traveler. This was the last leg coming in from Boston and having a 2 hour layover before continuing. The 2 hour trip seemed longer than the 6 hours it took to get to Dublin. The food service never even asked my row if they wanted to buy drinks/ food, even though my seat neighbor clearly put their tables down in anticipation of getting something to eat/ drink. A set of travelers had difficulty comprehending the rules about sitting in the exit row, and the stewardess was not very helpful, but looked angry and exasperated."

Pros: "Aer Lingus is a great airline overall."
Cons: "The movie selections. Too much Sci-fi and/or action adventure. Please mix it up with a variety of genres"

Cons: "Weather delays. No water except for purchase"

Cons: "Guy at check in was rude and insulting and my bag didn't arrive."

Cons: "Airline lost my luggage..."

Pros: "Wonderful crew"
Cons: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"

Cons: "Seats don't recline. Didn't tell all snacks and beverages were not complimentary"

Pros: "Prompt"
Cons: "All good and drink cost extra and there was no entertainment."

Cons: "That we paid for breakfast for that segment. Cramped & I'm average."

Pros: "Crew was friendly"
Cons: "No entertainment and no snack I don't believe"

Pros: "Crews attention to sick passenger"
Cons: "Coffee 3 euros? Pay for everything?"

Pros: "Pleasant crew, efficient boarding, comfortable seats. Food was good as was the wine I purchased."
Cons: "First set of earphones didn't work properly. Second set was better, but sound quality was still weak. Had dual prong outlets, so couldn't use my own. Entertainment offerings were decent, but not great compared to other airlines."

Pros: "Coffee"
Cons: "Coffee was 3 euros?"

Pros: "Good flight. No problems during check in. Flight left and arrived on-time."
Cons: "No issues."

Pros: "Sleeping"

Cons: "Vegetarian meal had to be ordered ahead of time."

Pros: "I love your airline. First trip with you this week. Clean spacious planes. Friendly and caring staff... noticed great things watching crew help others. Great entertainment options and quality. Food was tasty! Looking forward to my next trip with you."

Pros: "Good ticket price."
Cons: "High priced sandwiches and beverages. Even coffee/tea is for additional charge."

Pros: "It's a real airline, with counters to check in. Staff was very friendly."
Cons: "Not even water for free."

Cons: "Airline lost my luggage."

Cons: "11 hours in Heathrow. I will use another airline just to avoid Heathrow next time. You chnged my itinerary putting me there for 11 hours. This was not my choice"

Pros: "Nice plane, nice crew, the airline with the best cup of tea and it is the only airline with Tayto Crisps."

Pros: "Food was good"
Cons: "Alcohol was not free"

Pros: "We had a very pleasant experience with Aer Lingus and will not fly to/from Ireland on any other airline from now on!"

Pros: "The landing was very smooth"
Cons: "It took a very long time to get off the plane"

Pros: "A pleasant flight, good crew."
Cons: "They lost a bag and so far, 36 hours later, have not responded to our recorded messages, which us the only option we've found to reach them."

Pros: "$3 cup of coffee tasted like mud."

Pros: "The flight attendants were kind. I cannot say much about the boarding process. They boarded from the front of the plane to the back (which is the least efficient way of boarding), but I was travelling in a wheelchair, so I received priority boarding."
Cons: "I fell asleep before the plane even took off - it had been a long day. Because of this, I missed the snack and beverage cart. When I awoke, I was very thirsty. I could tell I was dehydrated. I asked the flight attendant for a beverage, and she prepared a glass for me and grabbed a Coke. Then asked for $2.50. I didn't have any money on me. I also have never known a flight to charge for your first non-alcoholic beverage. The seats were cramped. I have short legs, but my knees were an inch or so from touching the seat in front of me. When the person in front of me leant back, they were practically in my lap. I also did not have much space between me and the person beside me. The rows were three deep, and I sat near the window. Getting up to use the restroom, I was practically crawling on the other passengers' laps. There was no in-flight entertainment, but I wouldn't have expected it out of such a short flight (~2 hours from Dublin to Lisbon)."

Pros: "I liked that the flight time was relatively short."
Cons: "The crew seemed to be a bit put out that there were passengers -- as if our presence was a bit of a bother. Kind of odd."

Pros: "Absolutely nothing. Dread the return flight"
Cons: "Plane was to take off at 0740 and finally took off apx at 0850 we missed our train had a hassle changing our tickets. Staff on this plane was exceptionally rude. Couldn't even get a free glass of water. You would think because of the long delay a complimentary beverage would be offered. Would like an upgrade at no cost for the return flight for us"

Cons: "We landed at Logan early, but then had to wait for a gate. We still arrived at the gate a little ahead of schedule."

Pros: "....?"
Cons: "Everything was a cost. Nothing was free. The flight attendant would not bring us a cup of water after a wouldn't pay for the bottle one. My kids where thirsty Airfare is so expensive now days that drinks ( water, milk, juice should not cost anything) and the plane should be cleaned. Sorry."

Pros: "Plenty of room"
Cons: "All was well!"

Pros: "seats were comfortable! No entertainment but I didnt need any so no problem."
Cons: "boarding was delayed and gate area small, cramped"

Pros: "The plane felt fairly new, and I snoozed comfortably (well, as comfortably as it gets) all the way to Berlin. Unlike on Ryanair flights, these seats actually recline. The captain kept us well updated on take-off and landing; when he came out personally and stood with the crew to see us leave the plane at the end, I was hooked."
Cons: "If someone had been sitting in front of me, and reclined (like I did), I may have had them literally in my face. A few more inches between seats would surely help..."