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Pros: "the crew were so nice"
Cons: "not enough room between seats"

Pros: "All great!"
Cons: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"

Pros: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Cons: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."

Pros: "Mmmm"
Cons: "Superrrrrrrrrrrrrrrrr"

Pros: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"

Pros: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."

Pros: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Cons: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."

Pros: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Cons: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."

Cons: "they cancelled letting me fly"

Pros: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Cons: "The delay to fly was the only issue"

Pros: "Same as above- wonderful crew, smooth take off and landing Very pleasant flight attendants the entire flight Service was great"
Cons: "Again / wish all airlines had more comfortable seating in economy clas"

Pros: "Nothing"
Cons: "Nothonh"

Pros: "Crew"
Cons: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."

Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"

Pros: "The buttered pretzel was nice, and different."
Cons: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."

Pros: "Loved the warm and very delicious quiche, thank you!"

Pros: "Great food, snacks, and entertainment."

Pros: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Cons: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."

Pros: "I was flying business class so staff, food, etc was excellent"
Cons: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"

Cons: "The way the movies, needed extra parts. No touch screen"

Pros: "The length of the flight"
Cons: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"

Pros: "Dry. I’ve food and really felt pampered"
Cons: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"

Pros: "Very professional!"

Pros: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"

Pros: "Kindness, courtesy and smiles"
Cons: "nothing in particular"

Pros: "Crew was courteous."
Cons: "Nothing"

Pros: "Polite cree"
Cons: "Crowded plane, long boarding and waiting to be seated"

Cons: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"

Pros: "Overall good"
Cons: "Delay"

Pros: "I was upgraded for some reason and holy cow was it awesome. Amazing food with more choices of what to eat. Massager in the chair and it nearly lied flat. So amazing and the perfect way to travel on a long flight"

Cons: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"

Pros: "Great"

Cons: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."

Cons: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."

Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."

Pros: "Everything ran like clockwork"

Pros: "Crew were organized and pleasent. Lots of food."
Cons: "Seats in economy are tight."

Pros: "Crew is very friendly Drinks quality is acceptable Comfortable airplane seats"
Cons: "Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively."

Pros: "The ambient being so relaxing felt asleep all the way to Zurich."

Pros: "Great kosher food!"
Cons: "Leg room"

Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."

Pros: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."

Pros: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Cons: "Swiss boarding is a Charlie Foxtrot"

Pros: "Brand new plane, with ultra modern seating. We had a lot of room."
Cons: "We sat in the plane for 40 minutes before takeoff"

Pros: "Flight attendants were sympathetic and helpful."
Cons: "Delay after the pilot ensured we would arrive on time with the delay."

Pros: "Upgraded to business, new 777 plane, good snack"
Cons: "No headphones"

Pros: "Crew was very friendly and efiicient."
Cons: "Only negative was not related to the flight. I had a difficult time on the website getting checked in ahead of time."

Pros: "most things were good"
Cons: "the passport check process in Zurich was awful!"

Pros: "That I was going to Florence."
Cons: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."

Pros: "Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight."
Cons: "Better entertainment selection."

Cons: "The ife screen was extremely slow and unresponsive."

Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"

Pros: "Nearly all Flights on time"

Pros: "Even though it was economy class, I was able to sleep because it was very comfortable."
Cons: "Not sure, I slept the whole flight."

Pros: "Nothing. It didn't happen."
Cons: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."

Pros: "a320 was comfortable"

Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"

Pros: "Nothing"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"

Pros: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Cons: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."

Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"

Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."

Pros: "Short flight but staff very attentive, food good."

Pros: "Love to fly Lufthansa, I never had a bad experience with them"
Cons: "Nothing"

Pros: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."

Cons: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."

Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."

Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"

Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"

Pros: "Comfortable seats, good leg room, pleasant staff"
Cons: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"

Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."

Pros: "on time"

Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."

Pros: "It was all great!"

Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."

Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"

Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"

Cons: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"

Cons: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."

Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"

Pros: "Very efficient, clean and comfortable."
Cons: "N/A"

Pros: "When in the air crew attentive"
Cons: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"

Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."

Pros: "Good entertainment selection"

Pros: "Courtesy and friendliness of staff."
Cons: "The cheapo headphones"

Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"

Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"

Pros: "the crew was good"
Cons: "the food was poor"

Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Pros: "Nothing"
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"

Pros: "I want to have it. I was expecting a serious and major company as yourself to provide it in a 3.t hours flight. This is how low cost / charters looks like."
Cons: "I area where we did the check-in is horrible. I understand there are security issues but in Frankfurt airport it is much better then Munich and I expect you to find the answer how to have both needs."

Cons: "Boarding was in organizes."

Pros: "Everything was totally fine but nothing was noteworthy."
Cons: "Plane was a little old and uncomfortable."

Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."

Cons: "Delayed - but made up for later!"

Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."

Cons: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"

Pros: "Plane, amenities, crew, flight...all 5 *s"
Cons: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"

Pros: "The food was pretty exceptional for a 2 hr flight."

Pros: "Crew was friendly and capable."

Cons: "Headphone jack still requires an adapter. Free headphones are very uncomfortable and don’t sound great. Just give out free adapters or change the jacks please. Announcements were super loud in the headphones."

Cons: "Seat could have been a little more comfortable, but overall it was fine."

Cons: "Transferring to another airline that was “serviced by”. British Airways ended up being 2 hours of stress, confusion and running to our gate. This should be made apparent while booking. Had to go through security 3 times in Toronto."

Pros: "Fast moving to baggage claim area."

Cons: "Lost bags"

Cons: "plane was so old, the seat was worn out and terribly uncomfortable sitting on it for 8 hours. It also had about a 2 inch gap of missing seat cushion. plane was very dirty. service was not friendly."

Pros: "Flight on-time."
Cons: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."

Pros: "Same comments"
Cons: "Same comments"

Pros: "Seat was fine ! I was very thirsty and no free water.."
Cons: "Free drink/ water !!!"

Pros: "Left on time."
Cons: "Everything else. Utterly confusing answers to questions."

Pros: "No issues at all."
Cons: "No issues to report."

Cons: "not even free water."

Pros: "Very kind, knowledgeable personnel!"

Pros: "Airline was a little behind schedule but they made up for it enroute. Staff was courteous and professional. A good airline by all count!"

Pros: "Everyrhing as wxpected for a small plane"

Pros: "More comfortable than overseas flight"
Cons: "No snacks available without cost or drinks"

Pros: "Very good Organisation at the Dublin Airport"
Cons: "No snack - expensive baggage-fee"

Pros: "It was a simple layover!"

Cons: "I had to pay 3 euros for a cup of black tea? Seriously? The captain could have lowered the volume when speaking. It was too loud."

Pros: "The employees were friendly."
Cons: "I was surprised You had to pay for a cup of coffee."

Cons: "Passengers line up to board instead of waiting for their number rows to be called. I ended up boarding later than most and the overhead lockers of the front rows (where I was sitting) were completely full. I had to place my baggage very far back and wait for almost everyone to leave the plane so I could collect it."

Cons: "Screen inop boarding terrible"

Pros: "Does not apply"
Cons: "Does not apply"

Pros: "It got me there."
Cons: "Had to pay for sodas."

Pros: "Excellent service and courteous staff"
Cons: "I didn't like they charge for all drinks including water on a 2hour flight"

Cons: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"

Pros: "Not a single thing"
Cons: "Everything"

Pros: "Plane was clean."
Cons: "Crowded and assigned to the back. Charge for a coffee and long bus wait."

Pros: "Short and sweet but a very comfortable ride."

Cons: "Flight was late departing and late arriving."

Cons: "Not even free water"

Cons: "Cheap headphones given out for the movies, almost impossible to hear speech"

Cons: "Weather delays. No water except for purchase"

Cons: "Guy at check in was rude and insulting and my bag didn't arrive."

Pros: "Wonderful crew"
Cons: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"

Cons: "Had to gate check my bag which is fine, but it came out hurry min after everyone else's"

Cons: "That we paid for breakfast for that segment. Cramped & I'm average."

Pros: "Nothing"
Cons: "Everything"

Cons: "I remember Aer Lingus being a quality airline that treated passengers well. Now charging for tea and water, and exorbitant fees for bags? Felt like Ryanair. If I want to feel like bottom of the barrel I'll just take them next time!"

Pros: "On time and very comfortable."

Cons: "The air conditioning was too cold. I had to put on lots of layers of clothes and I was still cold."

Pros: "On time"

Pros: "NA"
Cons: "They lost one of our two bags and were completely unapologetic about it. We had to cancel our car rental, the location we were planning to drive to where we had a reservation and get a hotel near the airport to wait for them to figure out where in the world the bag is."

Cons: "No free snacks or drinks. I expected at least water and a small snack."

Pros: "Crews attention to sick passenger"
Cons: "Coffee 3 euros? Pay for everything?"

Pros: "Coffee"
Cons: "Coffee was 3 euros?"

Pros: "Sleeping"

Cons: "Vegetarian meal had to be ordered ahead of time."

Cons: "check-in baggage was lost during journey and still couldnt get found. Very annoying."

Cons: "11 hours in Heathrow. I will use another airline just to avoid Heathrow next time. You chnged my itinerary putting me there for 11 hours. This was not my choice"

Pros: "An average for a short haul flight."
Cons: "Boarding process was not very clear. They took us to a far remote position."

Cons: "The entertainment system didn’t work at all the whole long haul flight"

Cons: "A faster boarding"

Cons: "We boarded early, took off and arrived on time. Plane is comfortable, crew was friendly, all good."

Cons: "Flight delays, late boarding, better service"

Pros: "The flight Sofia - Warsaw was more than 1 hr late. The crew never apologized. Was arrogant and unhelpful when we asked for gate information to our Warsaw-Stockholm connection, which we barely made. The Warsaw-Stockholm flight, operated by Nordica was the exact opposite experience. Crew was awesome!"
Cons: "Train LOT staff how to not embarrass themselves and their company w arrogance and ignorance."

Pros: "Nothing. Arrived to Vilnius with 10 hours delay. Old airplane. Terrible food. Entertaiment system not working"
Cons: "Everything"

Pros: "It was ok."

Cons: "Late boarding, late in arrival, not so great service"

Cons: "No recharger for mobile in the plane."

Pros: "Everything was excellent"
Cons: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"

Pros: "How quickly they boarded the flight"
Cons: "Not having flight delays"

Pros: "There was nothing to like, I will not fly with this airline again if I can help it."
Cons: "Almost everything can be improved! The crew was trying to be helpful but obviously lacked the proper training, the seats are ergonomically incorrect, breakfast did not exist- I had to get a horrible lunch sandwich at 7 am, and the “complimentary water” consists of a gulp in a tiny half filled cup."

Pros: "The crew was as if it didn’t exist and the seat was anything but comfortable."
Cons: "The seats could have some cushioning, they could have offered some water to passengers, they could have kept the boarding gates the same to save confusion and they could have honoured my choice of seating...what’s the point of giving me a choice when they are going to seat me wherever they please?"

Cons: "The flight was canceled without notice."

Cons: "Service"

Cons: "Be prepared, that overhead bins for hand luggage are very small on this plane"

Pros: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
Cons: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"

Pros: "Crew"
Cons: "Delays"

Pros: "Nothing"
Cons: "Having to arrive 6 hours later than scheduled"

Pros: "On vote pour le thème magnifique merci beaucoup"

Pros: "It was a short, quick, pleasant trip."

Pros: "Pilot interection and the crew."
Cons: "Small air craft."

Cons: "no seat assignment"

Pros: "The plain was delayed more than three hours"

Pros: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."

Pros: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Cons: "Nothing to mention."

Pros: "No way to reschedule if NOT STAYING FOR HOURS IN LINE"

Pros: "The food was good and the crew very nice. The flight was smooth."
Cons: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."

Pros: "The flight was on time and the crew was great"
Cons: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"

Pros: "The in-flight food service was perfectly fine. I also thought the entertainment options were of good quality. Perhaps a bit limited but there were movie options for a variety of tastes, including mine!"
Cons: "The seating was rather cramped. I'm 6'4 so I'm used to the lack of space however my neighbors on this flight were highly inconsiderate of all neighboring passengers. Rather than help with the situation the cabin crew seemed to take special delight in crashing into my knees. Combine that with a steady barrage of hip checks to my left shoulder and this was a bruising flight."

Pros: "This time I found an ail place"

Cons: "Delayed"

Pros: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."

Pros: "The crew was nice, and the pillows was OK."
Cons: "All the rest, including the wait for the airport bus, and the noise at the flight"

Pros: "Excellent service better than expected accommodations. On time."

Cons: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."

Pros: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Cons: "frazzled getting through all the controls & gate distance in such a short connection time"

Pros: "The entire check in process was smoothe and welcoming"

Pros: "Everything from the flight, food & service exceeded expectations. Business class was exceptional."

Cons: "Long and hot wait in the transfer bus (you have to take a shuttle to the gate."

Pros: "I've had two LOT flights and both have been very pleasant. Language was my biggest worry but almost everyone speaks English to a degree. The seats had more room than most domestic American economy flights...very good."
Cons: "I have nothing bad to say."

Pros: "Flight was without delays"
Cons: "Baggage was extra cost"

Cons: "Expect flying without delay"

Pros: "I like that I flew on a relatively modern plane."
Cons: "The flight was delayed for 2 hours."

Pros: "The crew was ok"
Cons: "LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you."

Pros: "I like everything, except toilets."
Cons: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."

Pros: "Food movies"
Cons: "Crew"

Pros: "Poland!"
Cons: "Not much."

Pros: "free snacks and water, friendly staff and good flight"

Pros: "The crew was very friendly and welcoming"
Cons: "The boarding process was pretty terrible and disorganized"

Pros: "La atención del crew en el avión"
Cons: "Aunque Sean viajes cortos ofrecer almenos bebidas"

Pros: "Nothing"
Cons: "Not only was the flight hours late but there was practically no communication what was going on and what to expect."

Pros: "Nothing at all"
Cons: "Seating, more space, luggage delivery"

Cons: "The food"

Pros: "not enough leg room. Tray too small."
Cons: "the above"

Cons: "Ibéria offers a terrible service to its customers"

Pros: "The aircraft comfort"
Cons: "Do the checking before not 15 min before the departure"

Cons: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"

Pros: "The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem."

Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."

Pros: "It was IBERIA Flight:"
Cons: "It was IBERIA Flight:"

Pros: "On time overall, no delays"
Cons: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"

Pros: "The lunch in the flight back. The service was good."
Cons: "The spaces between seats and the bathrooms. It should be a person checking if it look okay after 2 hours flying."

Cons: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."

Cons: "I had to call Kayak to get the confirmation code to check in online, as this was not provided by Kayak in their receipt for the eticket. Otherwise the flight was fine."

Pros: "The flight was short and smooth."
Cons: "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."

Pros: "Crew for business class was much better than Economy, Nice menu."
Cons: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."

Pros: "The flight is barley an hour so nothing was served. I was glad I had water on me. Other wise it was a easy flight"
Cons: "It was hard to hear the woman when we were boarding."

Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Pros: "Service!"

Cons: "The crew was rude and Inattentive. They keep the cabin so cold, most people more miserable and had their blankets all they way up to their necks, and still cold. Seats were very thin and not very comfortable and so close together, there's was no room to stretch out at all."

Cons: "Had to take a flight to New York 2 days later, then drive back home"

Pros: "Airport was spacious and gate area/aircraft clean"
Cons: "Captain made. Or announcement other than twice very loudly to announce take off/landing to crew. Woke people up."

Pros: "Nothing"
Cons: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."

Cons: "they book flight connections too close in madrid, resulting in big hassles, especially if passport control is also involved"

Pros: "The captain and the entire crew handled an accident very professionally. Seats in economy class were much more comfortable than the ones on my previous, rotten BA52 flight."
Cons: "We get to the runway, wait 10 minutes and go back to the terminal. The captain announces an engine failure. Maintenance inspects the leaking engine, do something and declare it fixed. 2 hours delay and my nerves a bit shaken during take off. We arrived safely."

Pros: "Flights were punctual. Lots of room."
Cons: "Food and drink wasn't included but available for purchase."

Cons: "Seats too close together for any kind of comfort level"

Pros: "surprisingly smooth transition with enough time to make all connections.."
Cons: "wish I would have been informed of imports not allowed but more my bad..."

Pros: "Pilot was great, soft landing, smooth takeoff"
Cons: "Small seats"

Pros: "The staff was OK for the most part. I liked the entertainment options and WIFI service was easily accessible."
Cons: "The seating was pretty bad. My seat couldn't recline (was in the last row) and the passenger in front of me reclined all the way back even when instructed to not recline so far (in passing, by flight attendants). So I spent an 11+ hour flight as a fairly tall person, in an extremely uncomfortable seating arrangement. I also noted my space issue with said passenger at the beginning of the flight and he still progressively went further back. I would've appreciated if flight attendants were more diligent about ensuring passengers are comfortable for long flights. Food accommodations were ok but they go heavy on bread for whatever reason."

Pros: "Everything was pretty good"
Cons: "The seats were kind of tight."

Cons: "My flight was delayed for 2 hours they changed the gate # My notifications in my phone were wrong overall poor management My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"

Cons: "No space between seats, myknees barely fit. Fortunately no one was next to me. No complimentary drinks at all, not even water"

Cons: "my bag was lost"

Pros: "Quick pickup of baggage."

Pros: "Nothing"
Cons: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."

Pros: "I had the next seat empty next to the window so I can sleep more comfortably. The entertainment selection was wonderful."
Cons: "The air conditioning was too cold. I was sneezing the whole trip."

Pros: "Very good food overall. Picking up utensils a little slow. Good coffee. Lavatories were accessible at all times. I was able to get aisle seat without a hassle. Good movie selection l. Movie quality itself was disappointing l."

Pros: "My flight was transferred from Kayak to Iberia to American to another third party who would not answer questions and who did not send any confirmation info at all. Boarding should be from the back first to speed it up. It was not. Crew did not have wide variety of refreshments. Seats were much too narrow and there was no leg room. Food helpings were much too small for a long flight. Controls very poor."

Cons: "Cabin crew very unhelpful and unfriendly. Food terrible. Entertainment very lackluster and obscure."

Pros: "Customer service, food, comfort."
Cons: "Not a lot of movies to watch."

Pros: "Got to my destination"
Cons: "Many passengers luggage and mine did not arrive. Had to wait over 8 hours to recieve it."

Cons: "Flight left 5 hours late"

Cons: "I didnt like that it was tight. People in front of me laying down on there sit and I couldnt even reach my backpack drom under the seat or move much. Flight shaky and landing verh bumpy on was back to Denver"

Pros: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Cons: "Would have liked another couple rounds of water"

Pros: "Fin Air was good. We phone them and the agent tried to get us seats on our portion Madrid back to Miami, but at the end we had to get them at the airport. The link sent to our email did not work. At the end we got seats together, the lady at IB check in counter was really very nice."
Cons: "Not be able to get seats in advance with IB. From Miami to Madrid, it was no problem at all. AA assigned our seats a month in advance."

Pros: "It got me where I wanted to go."
Cons: "15 minutes late arriving which made connection tight. Very little legroom."

Pros: "It was great but I tried 2nd times to upgrade my seat and was not succesdful? Web site just would not complete the request"
Cons: "The above"