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Cons: Flight was delayed 1 hour. We still managed to make our scheduled rendezvous.

Pros: The movies and outlets for charging things

Cons: Don’t allow screaming babies/kids on the flight next time

Pros: The crew was amazing

Cons: Wish there had been any kind of entertainment available or if there was it would have been better advertised

Cons: My wifi was not working for the entire trip!

Pros: Seats were small.

Cons: The boarding process was inefficient and long. The seats don’t recline and very little leg room.

Pros: It was incredibly quick!

Pros: We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall.

Cons: Delayed 24 hours due to a massive system failure on BA's part, we were stuck on an old 747 with tiny seats, a ridiculous seat pitch, mediocre food. At least it got us home.

Pros: The crew was helpful and kind.

Pros: Smooth flight with regular updates from the crew. Crew service was frequent and very attentive.

Cons: In flight entertainment needs to be more current and with a wider selection of titles. TV shows with only one episode on a long flight - what is the point? At least offer a full season.

Cons: flight attendants were not friendly, on their phones as we deplaned, no smiles The entertainment options are terrible.

Pros: free entertainment

Cons: T5 needs many more drinking fountains.

Pros: Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video

Pros: We finally got there.

Cons: Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane.

Cons: Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow.

Pros: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Cons: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Pros: Onboard crew were nice and polite. Flight was on time (a rarity).

Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.

Pros: Very friendly crew and on time with no problems.

Cons: Crew members in Amsterdam were very rude and disrespectful

Cons: The replacement planes that Iceland Air are renting were horrible. The seats were super uncomfortable and small. No matter your size you were sitting essentially on the person next to you. All of the food was extremely high priced and the options weren’t very good. The TVs didn’t work either

Pros: The crew was nice On time Clean flight

Cons: The food was cold Nothing else....the flight was great

Pros: The second leg of my journey was good. The airplane was comfortable and everything about the crew was top notch.

Cons: The craft on the first leg of my trip had the seats extremely close together. I would estimate that I only had 25 cm between my knees and the seat I had it for me. Also, we were seated on the airplane approximately one hour before ideparture. This was an additional hour I had to sit uncomfortably.

Cons: Crew was ignorant and rude. No assistance from crew during boarding. Plane was parked in the farest place of airport where we were brought by 2 buses. Waited last passengers for 40! min and stood in the bus. Flight was delayed.

Cons: Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall

Cons: Seats and entertainment

Pros: It was incredibly quick!

Pros: the crew was attentive.

Cons: the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given

Cons: I congratulate the KLM crew!

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Cons: Flight got cancelled

Pros: Slow service.

Cons: Better communication!

Cons: Food could have been better.

Pros: Boarding the plane was efficient and timely, although a bit confusing as there were separate gates for passengers going to Iceland versus those flying through Iceland. The crew on the flight was very attentive and friendly.

Cons: The plane was very warm.

Pros: The plane was fantastic! It was clean, comfortable, and and appeared well-maintained.

Pros: everything

Cons: boarding

Pros: Crew was absolutely amazing!

Cons: Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors.

Pros: The crew was polite and pleasant unlike the crew from KC to Boston.

Cons: Telling us to check bags before we get to our seat and find out there is no more room.

Pros: Crew was really nice

Cons: Since my first flight was delay I lost deje second one.

Pros: Smooth, efficient and timely.

Cons: Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes.

Pros: Fabulous service

Cons: Not a thing

Pros: Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!

Cons: Boarding could be a little bit more organized

Cons: Again, there was not enough time between flights. It was a HUGE rush in Denver to get to my next flight, and I almost missed it.

Pros: Reliable airline.

Cons: Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better.

Pros: Reasonable space in economy class seats

Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Pros: Great airline

Pros: very nice crew

Cons: my baggage was lost

Cons: Fix the damn KIOSKS at Vienna!

Pros: The crew was amazing

Cons: Great job

Pros: -

Cons: Entertainment didn’t work, big delay broken seat

Cons: Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good

Pros: Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??

Cons: Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.

Pros: Great crew, everything was pretty much on time. Probably the best and fastest flight we've been on to Europe.

Cons: The airline doesn't provide food and there wasn't time on the layover to get any. We were prepared, but others might not be.

Cons: Children running loose in the aisle

Cons: I had a four hour layover in Iceland, which was nothing to do with Kayak. But four hours in Rekjavik airport in the middle of the night was not enjoyable.

Cons: The cabin crew was rude—I couldn’t have a quiet conversation without being shushed.

Pros: Crew was really nice.

Cons: My first flight was delay because of that I lost my second flight.

Pros: Crew is amazing, seats are pretty good.

Cons: On time, baggages checked in and were made available on time.

Pros: Quick flight

Cons: Organization of entry gates. Sat in the plane for about 30 min after landing.

Pros: everything