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Pros: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.

Pros: Seats are comfortable on Business Class. Service is good

Cons: Constant delays specially from CDG! Poor cabin service specially on this flight.

Cons: Flight was delayed

Cons: Crew on the ground was very rude

Pros: I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!

Pros: The crew was awesome u almost missed the flight but they really helped out.

Cons: The seats are uncomfortable and cramped

Pros: Nothing. The flight was delayed and I missed my connection

Cons: My flight leaving on time

Pros: Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever.

Cons: Honestly nothing. From start to finish great time.

Pros: Nothing

Cons: It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad

Pros: Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines

Cons: The Kayak website sucks

Pros: Me gusto el trato de las azafatas y la comida estuvo muy buena!!

Cons: Deben mejorar la comodidad de los asientos

Cons: Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together.

Pros: Excellent

Cons: The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action

Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Cons: Food was served warm. Perhaps the menu could be better, but it wasn’t bad.

Pros: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.

Cons: More comfortable seats

Cons: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.

Cons: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: Crew not so much!

Cons: A bit friendlier ...had no ice??

Cons: Terrible delays

Cons: Cool flight, delayed, seat was in very back of plane, and Kayak did not carry over my personal info such as Known Traveler Number, nor would it allow me to check online.

Cons: It was a Great flight. I always enjoy flying Delta

Pros: Timely

Cons: Food

Pros: The flight was on time.

Cons: The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot.

Pros: Comfortable and clean flight

Pros: The crew did it’s best to get us on ASAP

Cons: The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal.

Cons: Took 2 hrs to get a drink after we took off. Need more help.

Pros: I like the space between chairs and the little things that made the trip a good one

Cons: Better food

Pros: Movie choice

Cons: Man flight was rude for me reason

Pros: The crew was nice and came by often.

Cons: There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy.

Pros: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.

Cons: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments

Cons: Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight.

Pros: The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight.

Cons: A great flight!!

Pros: The crew were very nice and helpful.

Cons: Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep.

Pros: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.

Pros: Crew was nice, space was tight.

Cons: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.

Pros: The overall experience was okay, no food service and seats were not super comfy.

Cons: More leg space for a long flight and free snacks.

Pros: Na

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Pros: Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault.

Pros: Despite being a short flight, they gave food

Cons: Nothing. All ok

Pros: Everything! The service was exceptional!

Cons: Still don’t have my luggage yet

Pros: Muslim food

Pros: The crew was informative

Cons: Inflight sandwiches

Pros: Great atmosphere, crew was excellent!

Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Cons: Have kinder staff. Be more customer oriented. Be more like Westjet.

Pros: Quick boarding

Pros: Customer service won't answer the phone

Cons: Customer service could answer the phone

Pros: The seat cushion had no support. I felt like i was sitting on seat supports

Cons: Thicker seat cushion would be more comfortable.

Pros: The crew was very nice

Cons: Everything else

Cons: Cool flight, delayed, seat was in very back of plane, and Kayak did not carry over my personal info such as Known Traveler Number, nor would it allow me to check online.

Cons: The inoperative TV screens should be repaired.

Cons: Great flight