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Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.

Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.

Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting

The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good

It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.

The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.

The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.

Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.

Flight was delayed. Can happen. But the info on the website and app said that flight was cancelled which was not the case.

The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.

Very sad, couldn't stop crying. Was an hour delay in Ireland and when we got to Canada the flight was boarded and couldn't get on. Was the last flight of the day. Now in a hotel waiting on a stand by.I have to got o work, so I'll go first available while my son stays in the hotel til one's available

Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.

during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.

I didn’t realize Aer Lingus was a “nickel and dime” kind of airline where you had to separately buy all the amenities you wanted. The push to purchase duty-free beauty products was off-putting. And our row had the least amount of leg room I’ve ever dealt with on a flight.

We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak

Very pleasant staff, there was some turbulence but the captain was very apologetic and gave notice where possible.

Flight was great. Had to wait almost 100 minutes for luggage (some problem in the delivery). This may not be an Aer Lingus problem, but an SFO problem.

Loved it! Best airline to fly with. Nice crew, good planes, good food!

Great customer service. Frequent updates from the pilot. Smooth flight. Good entertainment. Meal service.

The first leg of my 2 flights were delayed, causing me to miss my second flight and have to stay the whole night in Dublin. Super upset with this experience, and I still need to figure out how to get compensated for this.

the boarding took a really lo g time, we were standing on stairs waiting to walk out to the plane. Seats are uncomfortable but it’s ok for a short trip. There is no entertainment. Follow the rules and will not have any problems or extra charges

You have improved through the many years I have flown with you. But you still nickle and dime your customers. I paid extra for carry on and priority boarding.

This time round it was very good, flight delayed by 30mins but capitan put his toe to the floor and made some time up!!

Great flight and crew but let down yet again by the disaster that is Birmingham Airport

Boarding at Birmingham was appalling, made to stand in a corridor which claims to be a gate for an hour, despite knowing full well the flight was delayed….. the crew were fantastic and you have to feel sorry for them dealing with the delay caused three fold, inbound delay, damage to front baggage hold door and finally a further ATC delay. On board experience was good and crew friendly and helpful.

all small notes on the ticket which even you can not see and read. They they charge you on each step… even they dont let you to explain yourself. I will not fly with them from now on.

When having difficulty with the online check in process, I was forced to pay a huge fee for the check in desk to assist me with getting a boarding pass. Ridiculous!

Would be better if there is phone charging ports available

Never have real problems...very ho prices for good the rest is all great

Would have been a very good flight, but busses did not meet the plane at the destination airport (NAP/Naples) for nearly one-half hour after landing. Clearly the airport concessionaire’s fault, not RyanAir’s.

There is more space in this economy seat. It felt like a better layout, not so cramped.

Seats were very small and of poor quality. Service was good.

The staff was not at pleasant as those on the first leg of our trip.

When we were boarding, we needed to go the desk and give the address of our final destination. While giving our address, I was yelled at because the woman at the desk couldn’t understand that I was giving her our US address. I kept giving her our street address and she couldn’t understand and she yelled “listen lady, I need your address. Just write it down!” I wrote down exactly what I had been telling her.

Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.

They run you late and make you miss flights… I have missed 6 in 1.5 years

Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.

Crew had connection details for only 2 other flights and gave less than empathetic guidance.

They canceled our flight right before it was to take off and then we stood in line for four hours to make other arrangements. It completely ruined our trip.

Flight boarding was delayed. Old, low capacity overhead bins requiring many to gate check their carry-on luggage. Beverages other than water were at a charge.

Once again I purchase a business class ticket and the seat is exactly the same as cattle class, the only difference being is that BA install a janky table over the middle seat so there is somewhere to place your complimentary drink, the tray table is just big enough for the small tray, so if you are not concerned about getting fed and watered on the plane or getting access to the BA lounge I would save your money and fly cattle, PS the cabin crew were exceptional in every way, shame about the equipment

After boarding, take off delayed 45 minutes with us just sitting there. I think this a Heathrow problem

Everything was excellent except I could not check in online. The app kept denying me. So I checked in at the airport and the person was super polite and helpful. Very nice all around.

Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.

The onboard service makes it extremely difficult and slow to go to the toilet

Staff member at boarding gate was rude, and more than once!

The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.

Flight crowded - no leg room. Made me put tote bag under seat in front of me so no room for feet. Attendant helped me and put it up. Crew fine. Also British Airways changed our flights without notifying us resulting in a lot of confusion getting through Heathrow - our boarding passes wouldn't scan and we had no idea why. Ended up missing our flight and having to reschedule hours later after a flight from San Francisco. I have the app from BA and never received any notification. Very confusing and staff at Heathrow had no idea what problem was and only one person could resolve and huge line as several canceled flights. What a pain!

The flight was delayed which caused me to lose my international flight to Egypt. I arrived Egypt 10 hours late which ruined my entire plan any trouble for the people that were waiting for my n the airport. I lost money and time.

A late notice on the departure board of a last minute gate change from A gates to C gates was particularly challenging for us. We are senior citizens who ambulate just fine, at our pace. This late notice caused all of us to run, or in our case, walk as quickly as we could from Gates A to the transit train then down an another long concourse. Anyone with mobility issues or needing a cane to walk would not have made it on their own and they wouldn’t have had enough time to coordinate wheelchairs. At first I thought this was just “how it goes” at airports, until I noticed a text I received on my trip-it app that notified me of this gate change- WELL ahead of the departure boards in the airport. Had I be paying attention to my app instead of the AIRPORT’S information system we would have been able to move on with ease and composed instead of ‘trotting quickly’ and agitated at the new gate.. I see this as a flaw in either the airport’s arrival/departure board system or in BA’s communication to the airport. Either way, there is a LOT of room for improvement.