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Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"

Pros: "Nearly all Flights on time"

Pros: "Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful."
Cons: "Every thing should be replaced starting with the crew."

Pros: "fast boarding"

Pros: "a320 was comfortable"

Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"

Cons: "Luggage did not arrive."

Pros: "Nothing"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"

Pros: "All was fine on the flight."
Cons: "The woman at the "Groups" check in area on 4/20 Saturday morning had the personality of a cactus needle. She was condescending and sent us on a wild goose chase to pay for our bags. Why didn't she just send us to that area in the first place to take care of the check in process at the same place?"

Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"

Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."

Pros: "Short flight but staff very attentive, food good."

Pros: "Same as above same as a bove"
Cons: "Same as above"

Cons: "I did not like the fact that I was not on this flight."

Pros: "Again the flight wasn't full so had plenty of room."
Cons: "The sandwich they offered was pretty bland."

Pros: "I liked the food and the election of entertainment. I’m"

Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."

Cons: "Over 30 minute delay for an hour flight! Frustrating."

Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"

Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"

Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."

Cons: "Walk between connecting flights in Munich was very long (25 minutes) and when we got to the gate for the flight to EWR, there was a very long, and very slow-moving line with only one attendant checking boarding passes for 6 gates. We arrived at the gate and were among the last passengers to board. A last minute additional attendant that was brought on, helped to make the line move a bit faster, but this under-staffed checkpoint added unnecessary stress to our long travel day."

Pros: "on time"

Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."

Pros: "It was all great!"

Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."

Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"

Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"

Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"

Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."

Pros: "Crew kindness and support."

Pros: "Good entertainment selection"

Cons: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."

Pros: "The flight itself was fine."
Cons: "Getting to LHR early for. 6:30 am flight was no use since they don't have any departing flights between 11pm and 6 am. So we were stuck in the lobby for hours until ticket agents arrived at 4 am. There was one open coffee shop however. Then we waited for security to arrive at about 4:30 am to get through and it was quite a slow shake down. One through there were no restaurants open until 5-5:30 am. The flight itself was fine. Facilities at Frankfurt were minimal with toilets offering only one stall each. While standing in the long queue a lady and her young daughter were rudely ushered out by the male custodian for cleaning, and then it could not be used for another 10-15 minutes."

Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"

Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"

Pros: "the crew was good"
Cons: "the food was poor"

Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Pros: "Nothing"
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"

Pros: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Cons: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."

Pros: "Our flight attendant in business class, Tobias (Tobi), was fantastic. He was very pleasant, attentive and professional. The food was delicious and served so promptly."

Cons: "4 hrs delayed. Terrible. My niece is from germany and this is her first time ro the US. She is travelling by herseelf and no one is there to assist her. She speaks english sporadically. Air canada is a terivle airline. Always delay."

Cons: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"

Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."

Cons: "Delayed - but made up for later!"

Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."

Cons: "Flight attendants were very attentive. Plentiful food and drinks with several choices. Pillow, blanket, headphones provided. Individual monitors with choice of movies television music games and more. USB port for charging. Smooth flight, on time. Bid for an upgrade option is nice."

Pros: "Nice attendants."
Cons: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."

Pros: "The food was pretty exceptional for a 2 hr flight."

Pros: "Although economy, it was pleasant and okay"
Cons: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."

Pros: "Everything was excellent . I was very happy with this flight.Thank you so much."

Pros: "The plane was comparatively clean"
Cons: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."

Pros: "The crew was good , funy , atentifly and kind."
Cons: "Was ok."

Pros: "The staff were nice, the flight was on time. The meal was good."
Cons: "There was no pillow on board and the flight was overnight."

Pros: "The crew was great."
Cons: "My seat would not recline at all"

Pros: "Everything"

Pros: "thebflight wqs smooth and on time"
Cons: "snack they gave something sweet at 07:00 AM"

Pros: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Cons: "Poor selection of films on the entertainment system."

Cons: "Seats very hard and uncomfortable in economy"

Pros: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Cons: "It would be wonderful to have all seats the same as first class for a long distance flight."

Pros: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Cons: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."

Pros: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."

Pros: "Very nice staff on board and timely departure"
Cons: "Cold during the flight"

Cons: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"

Pros: "Service was outstanding!"

Pros: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Cons: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."

Cons: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"

Pros: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."

Pros: "Great service on board the plane."

Cons: "The flight had delay more than 45 minutes I lost my bus connection"

Pros: "Crew were polite and accommodating."
Cons: "Plane temperature was too hot, despite my repeated requests to the crew to lower the temp. No one on this flight opened a single blanket - was that the goal? It was too hot to even sleep."

Cons: "Can’t like it if you missed it!!"

Pros: "Nothing so far"
Cons: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"

Pros: "Direct connection"
Cons: "Meal is horrible"

Pros: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"

Pros: "Not a long run."
Cons: "Seats too too tight. Uncomfortably tight."

Cons: "Food is appauling!"

Pros: "smooth flight, friendly crew"

Pros: "The flight was fast and conftable"
Cons: "I didn’t get my food"

Cons: "flt was delayed 2 hours due to "employee meeting""

Pros: "Very comfortable aircraft"

Pros: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."

Pros: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Cons: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."

Pros: "The crew was very very nice and flight was very quick."
Cons: "No entertainment at all, music nor tv :/"

Pros: "Flight Attendants super friendly as well as ground staff in Salzburg."
Cons: "Seats a little tight."

Pros: "Boarding was easy, on time"
Cons: "Crew's attitude for any request was snobby and harsh"

Pros: "Everything"
Cons: "Nothing"

Pros: "Free drinks."

Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Pros: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Cons: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."

Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Cons: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"

Pros: "Whole process of checking in, security, and boarding was very easy."

Pros: "surprisingly tasty meal, smooth and on time flight"
Cons: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"

Pros: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Cons: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."

Cons: "seats too cramped"

Cons: "Behavior of AA. We came with AA from Nica to Wien on time and AA did not allowed us to take plane to Zagreb. They changed to latter fly with CA. Shameful and inadmissible !"

Pros: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."

Pros: "No unnecessary waiting. Excellent service!!!"

Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Cons: "Bigger seats the new ones are way to narrow"

Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."

Cons: "Information on arrival time was not correct"

Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Pros: "very nice crew"
Cons: "my baggage was lost"

Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."

Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."

Pros: "Fantastic gate agents!"
Cons: "The food was terrible."

Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."

Pros: "Just as I expected. And I made my last connection easily."

Cons: "Travelled business class and was ace experience"

Pros: "Very friendly crew and on time with no problems."

Pros: "The seat was a little uncomfortable but the crew were amazing."

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"

Cons: "There was no wifi on flight"

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "KLM staff is great"

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Cons: "lost baggage"

Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Pros: "Light snack and complementary wine"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."

Pros: "kLM staff was great."

Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."

Pros: "Good services!"

Cons: "Customer service"

Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"

Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"

Pros: "Good flights. Good prices."

Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."

Pros: "Everything. A truly faultless experience!"
Cons: "Nothing"

Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."

Pros: "."

Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."

Pros: "Very good flight, excellent service and good food."

Pros: "Enough space good wine and on time"
Cons: "Nothing"

Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Pros: "No complaints."

Pros: "Calm, friendly and professional crew, good food and spotlessly clean aircraft."
Cons: "Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this."

Pros: "comfortable plane"
Cons: "small pastry with coffee"

Pros: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Cons: "They need to serve drinks with ice! US passengers need ice in their drinks!"

Pros: "The flight went by fast."
Cons: "They should have provided some goodies to eat. Due to people that needed something to eat. For example, my mother being diabetic and I was telling them to please provide something. Event then, nothing was done :( ."

Pros: "Food was the best airline food!"

Cons: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."

Pros: "Only thing I like is seats and boarding experience"
Cons: "The terrible air hostesses rude arrogant and very disrespectful"

Pros: "All good."
Cons: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."

Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Pros: "Nothing."
Cons: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."

Pros: "Love the service on Alaska. Crew were incredibly nice!"

Pros: "Overall I was very pleased with your level of service and would highly recommend SAS airline for anyone traveling from New York City New Jersey area abroad ! The planes were new clean and the level of service was exceptional . I am in the Hotel hospitality industry as an executive corporate chef . I enjoyed the service of your steward wearing the chef jacket ,, very impressive."
Cons: "Not much I didn’t like !"

Pros: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Cons: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."

Cons: "I was"

Pros: "The food was great and the staff were excellent."
Cons: "The entertainment selection was limited and there were no live channels - just prerecorded content"

Pros: "Boarding on time"
Cons: "Unfriendly crew & awful food"

Pros: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Cons: "TSA at EWR was ridiculous. Slow lines and very inefficient."

Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."

Pros: "Nothing"
Cons: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."

Pros: "Smooth flight, boarding was seamless."

Pros: "Food, crew, overall comfort, movies"
Cons: "The plane was quite warm. We definitely could have used more water as well."

Pros: "Power in the seats!"
Cons: "That plane was so hot!"

Pros: "Seating was great, bumped to business class w/ extra chg."
Cons: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."

Pros: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Cons: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."

Pros: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Cons: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."

Pros: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."

Pros: "Transfer desk was remote but once found, staff was very good"
Cons: "Haven't made it yet due to late flight/missed connection"

Pros: "Good flight."
Cons: "Nothing."

Pros: "Crew were good. Plane new and clean."
Cons: "I think the only free drinks are tea and coffee."

Pros: "Delayed flight arrived nearly on time."
Cons: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."

Pros: "Nothing"
Cons: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."

Pros: "Waited for us when flight showed up late"
Cons: "Cramped cabin"

Cons: "They charge me €70 for my bag and it should have been free!!"

Cons: "Food"

Cons: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."

Pros: "the plane arrived"
Cons: "booking Boarding comfort Food service"

Pros: "Traveled business class after winning the upgrade bid. Really felt like there was little room for improvement. The physical set up, the service, the entertainment were all delightful. The privacy, the horizontal sleep option on a 9 hour flight were just special."
Cons: "Felt the food choices needed an upgrade. Fresh is not the only important ingredient."

Pros: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Cons: "The slight delay due to something not being able to lock."

Pros: "Food was ok"
Cons: "Crew members not friendly."

Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Cons: "Baggager fees were high"

Pros: "Food good; nice drinks selection; no food available on demand"
Cons: "Inattentive service; few entertainment options"

Cons: "They were 4 hours late because of their plane problems and made me miss my connection. And because it wasn't part of a "package" they didn't care I missed it and I had to pay for a whole new flight. Horrible customer service and they don't care or take care of their customers when it was their fault. I'll never fly or recommend this airline again."

Cons: "I had to pay 66 Euros for checked in luggage even though at no point during booking was this made known to me. I thoroughly checked the conditions and had no option but to pay at check-in."

Pros: "Missed flight. After waiting in three cues of more than 25 people was told the airline and your customer service could do nothing to help me. Am going to continue to pursue a credit and hope a new flight will be issued! Please help me!"

Cons: "We were delayed before boarding, then delayed again upon landing. Hence, we missed our connection and had to fly to Copenhagen and not arrive in Helsinki until after midnight."

Pros: "Entertainment facilities was user friendly, but program too few."
Cons: "Bad management system, luggage even lost in transfer to Stockholm, also SAS but operated by Air China ( transferred in Beijing, from Taipei.)"

Pros: "N/a"
Cons: "The flight didn't even exist because of a strike and neither kayak nor SAS informed us the flight was canceled, so we found out after we got to the airport."

Pros: "On time bags made connection"

Pros: "It was a simple layover!"

Pros: "Quick flight and made it to Milan early."
Cons: "Only one small beverage (plastic cup's worth) offered, no additional drink even though there was time."

Pros: "I have good luck with aer lingus"

Pros: "Not a single thing"
Cons: "Everything"

Cons: "The aircraft was too old and poorly kept."

Cons: "After booking 2 months in advance to be placed at the LAST ROW next to the toilets? I will think long and hard before booking Aer Lingus."

Cons: "Same as above. I am not sure which leg of the flight caused the damage to the checked bag."

Pros: "Everyone very helpful"

Pros: "Baggage claim assistant Peter in Dublin was very helpful"
Cons: "I asked the person checking and tagging the bags in Budapest to make sure they came off in Dublin for 24 ht overnight layover - I told him twice and he nodded agreement and then tagged them WRONG!!!!"

Pros: "Everything was great"
Cons: "nothing"

Cons: "Baggage took 38 min. To come out"

Pros: "Window seat"
Cons: "Was hungry."

Cons: "I didn't like the fact that I was skipped the first time they came around with drinks. It happened on our way to Europe and the way back. I did not appreciate that."

Pros: "The cree's energy and friendliness ."
Cons: "I don't think there were movies to be watched on the individual screens."

Cons: "No USB ports"

Cons: "Cheap headphones given out for the movies, almost impossible to hear speech"

Pros: "Unacceptable never again will I recommend you"
Cons: "Utterly unprofessional"

Cons: "Could not get the WiFi to work."

Cons: "Not polite and patient enough"

Cons: "We were surprised at check-in by a baggage charge for our 1st checked bag for each passenger. (We were led to believe that the 1st checked bag had no charge for each passenger before arriving at the airport.)"

Cons: "Worse experience ever!!!!"

Cons: "Had to gate check my bag which is fine, but it came out hurry min after everyone else's"

Cons: "Staff at Frankfurt desk rude and dismissive. Spent hour and a half there...spent hour and a half today replacing clothes. Using faulty gps as you have lost my I-pad."

Pros: "See above"

Pros: "Our experience is a bit atypical; we were upgraded to first class. So, everything was incredibly wonderful. Thank you for that unexpected treat! We might be spoiled for life..."

Cons: "Delayed"

Pros: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."

Pros: "Overall a good experience"
Cons: "Head phones, Real hard to hear sound, very poor quality"

Pros: "Very helpful and kind"

Pros: "On time great stewardesses"
Cons: "Nothing"

Pros: "TRANSITION IN BOARDING INTO DUBLIN TO USA LITTLE CONFUSION WORRY ABOUT BOARDING ON TIME"

Pros: "on-time departure Smooth boarding Staff professional"
Cons: "could not select seat on-line <24 hrs before. Got to airport 2 hrs before departure and unable to pick seat beside my wife."

Cons: "Service on board"

Cons: "Everything was perfect"

Cons: "My checked golf bag was not at baggage claim on arrival. Not delivered for 2 days causing havoc and extra expense for my golf vacation."

Pros: "staff on board aircraft were all very friendly"
Cons: "More check in staff. electronic check in quiosk. more organized way for check in bags. DON'T LOOSE LUGGAGE! Shorter wait times."

Pros: "New with plenty of room"

Cons: "They doesn't let me land and they doesn't give money back"

Pros: "Free movies and tv"
Cons: "Had to go through security twice"

Pros: "It was on time. Going through customs in Dublin. Boarding went smoothly."

Pros: "US Customs pre clearance saved us a lot of time at JFK."

Pros: "A seat next to window"
Cons: "Feeling cramped in a small seat and thin seat cushioning. Not being able to use an armrest due to large sized person next to me."

Pros: "Great"

Pros: "Free wifi card but it was too slow to stream"
Cons: "Broken screens"

Cons: "Read above"

Pros: "variety of movies available especially Irish movies and shorts"
Cons: "Seating space too cramped"

Pros: "The free movies and blanket"
Cons: "Our last meal was a bit unsatisfactory, cold tea."

Cons: "bags were not correctly tagged all the way through from Madrid to Cleveland by partner Iberia."

Cons: "Read above"

Cons: "The booking company Just Fly is terrible. They wouldn't let me change or even cancel my ticket."