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Pros: The entertainment.

Cons: The boarding and the leg room.

Cons: if the flight is on time. I was delay more than 10 hours

Cons: The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect.

Pros: Crew was great, especially Terrace to Vancouver part, very rough landing in Edmonton, which I know is not the airlines fault.

Cons: More leg room, when the people in front laid back their seat, it was crowded.

Pros: Crew were great, on time, helpful, friendly.

Cons: Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t

Pros: I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!

Cons: There was huge issues with our original plane and the lady at the desk was horrible with communication to all the passengers waiting for the flight updates. The one time I finally asked her if there was any updates, after almost 1.5 hours of delay and waiting, she took a very rude and snappy tone.

Cons: My headphones didn’t work

Pros: Crew was great.

Cons: Delay of almost 24 hours.

Pros: New plane, good food choices.

Cons: Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters.

Pros: Overall pretty good. Newer plane, business class is well configured.

Cons: Food was good, not great. Seats when flat are quite hard.

Pros: Crew was nice

Cons: Snacks would have been nice

Cons: Agents went out of their way so my wife and I could sit together. Thanks so much!

Pros: Crew was nice

Cons: Organization was terrible, did not allow passages on board according to seats, passport checks were executed terribly, my requested seats were changed, plane had a 20 minute delay to takeoff. Needs a lot more work, as a lot of passengers were left unimpressed or unhappy.

Pros: The seats were great

Cons: The films were to old

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Cons: Boarding was very slow.

Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Pros: The flight crew was so friendly and the food was really good.

Cons: Boarding was very slow.

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Cons: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Pros: I liked the window seat.

Cons: They didn’t talk much about the landing card.

Cons: 2 н in plane, then tecnicans search and fix problems

Pros: Overall pretty good. Newer plane, business class is well configured.

Cons: Food was good, not great. Seats when flat are quite hard.

Pros: Speed boarding process.

Cons: No entertainment system on a 3 hour flight...

Pros: Nothing.

Cons: My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY.

Cons: Nothing different from budget airlines nowadays apart from high price of flight, which is what it is all about really. Felt like a Ryanair flight for 4 or 5 times the price. Could have been SOMETHING complimentary to justify price.

Cons: Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional

Pros: The flight attendants were brilliant! Kind, caring, helpful and smiling..

Pros: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!

Cons: Pay attention to passengers.

Pros: Nothing

Cons: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Pros: Nice aircraft

Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay

Pros: Bags were waiting on Carousel

Cons: Slightly delayed due to incoming flight delayed

Cons: The flight was delayed and it ended up being delayed for 4 hours and we had to take a cab to Detroit to catch our flight to Europe

Pros: The flight wasn’t overbooked so there was plenty of room. So important on such a long flight.

Pros: Nice to have more room in the premium economy section.

Cons: Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime.

Pros: It was all fine

Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund

Pros: Awful

Cons: Everything

Pros: Crew was fantastic.

Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Pros: Awful

Cons: Everything

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Cons: Late departure. Rush to connect.