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Cons: Flight left an hour late. Cramped seat. Only one drink service on a 4.5-hr flight. Disappointing.

Pros: The plane itself was great - spacious, room for luggage, in-seat entertainment and Wi-fi, power points and USB ports at every seat. Crew was perfectly fine.

Cons: There were no announcements prior to the 90-minute late departure, pretzels were the only “food” available (flight scheduled to leave at 5.50pm; left at 7.20, landed after 9.30 due to snow in Toronto)

Pros: The gluten free meals were quite good. Everything seemed clean.

Cons: The plane was small for a transatlantic flight. The entertainment was not easy to find/access.

Cons: More comfortable seats

Pros: Gate was super close to the lounge.

Cons: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.

Pros: The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff.

Cons: There was nothing that could be better - it was 110% perfect already

Pros: crew members are polite and clear in instructions

Cons: the check-in time is very long, need to open more counters

Pros: The flight was 9hr each leg which is not baf of elder people. The food was fine. Entertainment was good. Austin to london flight was a little spacious and comfortable.

Cons: You need to display gate information for connecting flight well in advance for thr elder people to get to the gate on time. We had the gate information displayed just 1 hour before departure. London to hyderabad flight was too cold. If the temperature was adjusted above 72 degrees it would have been appreciated. London to hyderabad flight was cramped up. Not at all spacious, my knees started to hurt after the flight.

Cons: Warm bus for the transfer from one plane to the next

Pros: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.

Cons: My TV didn’t work - long flight to have no screen access.

Cons: Nothing they could have done but screaming baby for hours was.most unpleasant

Pros: Lots of entertainment options, great price

Cons: It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.

Pros: Crew was awesome

Cons: Nothing

Cons: They ran out of food by the time they got to the back of the plane.

Pros: Delta flight are always comfortable.

Cons: Not having a 3 hour delay.

Pros: Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility.

Cons: The airport is too small for loading a full international flight.

Pros: Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination.

Pros: Crew very helpful and accommodating.

Cons: The flight was delayed almost an hour due to inclement weather in the originating city. The Delta personnel explained the situation and did all they could considering the circumstances.

Cons: Far in advance I requested a seat with extra leg room for a back condition that is supported by a physicians note. The seat did not appear to me to have extra leg room. I was very uncomfortable.

Pros: Every was great, honestly

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Cons: Delay due to strike

Cons: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Cons: Weather did not cooperate, not airlines fault....

Pros: Lots of entertainment options, great price

Cons: It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.

Cons: I wish there would have been a meal included with the flight.

Pros: Crew efficient and friendly.

Cons: For tall people there are few comfortable flights

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Newer plane, crew was amazing, seats were adjustable

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: New long haul service is a real improvement in quality

Cons: Delayed flight ruined it.

Pros: Flight attendants were nice

Cons: The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all.

Pros: live tv, watched the formula one race

Cons: Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane

Pros: Newer plane, crew was amazing, seats were adjustable

Pros: The crew were excellent and seats were comfy.

Cons: Headphones for the entertainment centre.could have been better. Sound quality not great.

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Pros: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Pros: Muslim food

Cons: Flight got cancelled

Pros: Female Flight attendant was very rude

Pros: Everything ran on time.

Cons: Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle

Pros: Very pleasant and helpful crew

Cons: Improved seating comfort, leg barrier or something

Cons: Superb service on board and at kiosk!

Cons: Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now.

Pros: Very uncomfortable seats and careless crew

Cons: The worst food and service ever. Very disappointed

Pros: Entertainment selection was nice.

Cons: Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short.

Cons: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: Fantastic gate agents!

Cons: The food was terrible.

Pros: The crew.

Cons: The time between flights.