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Cons: Haven’t got there yet!!

Pros: Crew was kind and gracious.

Cons: Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster.

Cons: First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA.

Pros: Crew was very attentive, information from the cockpit was enough to let us know but not disruptive

Cons: Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc

Pros: srfghj

Cons: fghjkl

Cons: They lost my luggage :(

Cons: The fligh Washington delay more than a hour

Pros: Crew was very nice. Food was good and tasty.

Cons: Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that.

Cons: Older movies; no modern ones to choose from, limited selection

Pros: The attendants are all nice and efficient!

Pros: Great leg space and friendly staff.

Cons: Nothing

Pros: Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air.

Cons: We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160

Cons: For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase. I am so mad.

Pros: Seats are comfortable. Food was good.

Cons: The lunch was seved just 1 hour before landing and also lunch to breakfast gap was 8 hours. They should serve lunch at least 2 hours before landing.

Cons: When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice.

Cons: Baggage delayed on arrival

Pros: Very professional crew.

Cons: The plane was delayed 1 and a half hours getting out of the gate because of a malfunctioning fuel gauge

Pros: Excellent cabin crew!

Cons: Boarding on time and announcing changes to the bowrding schedule instead of leaving customers guessing.

Pros: great flight attendant

Pros: The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way.

Cons: I never took my flight, the customer service to cancelling my ticket would have been a huge help.

Pros: Same as other comment

Cons: Same as other comment

Pros: Nice clean comfortable plane with plenty of entertainment options.

Cons: Found it much too warm in the plane

Pros: I like the pillow and blanket.

Cons: The boarding process is not well organized compared to other airlines. Passengers should get a bottle water every flight.

Pros: The crew did their job. Some attendants were very kind, helpful.

Cons: Food could be better. Old aircraft, old style seats. Other airlines have improved this very, very much. Delta is lagging behind.

Cons: More comfortable seats!!!

Cons: If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful.

Cons: Snacks

Pros: The crew was very good. So was the food.

Cons: The flight was 1 hour delayed

Pros: Accurate arrival time

Pros: Attendant was friendly and efficient.

Cons: No beverages or snacks.

Cons: Crew at the gate made us return to get our immigration forms without our boarding passes. This forced us to miss the connecting flight to detroit and delay our arrival by 7 hours. Awful experience.

Pros: Nothing

Cons: The plane, the arrival time and the service

Cons: Delayed, twice!

Pros: Stress free trip - fine all round

Cons: Auto check in wouldn’t recognise passport (YET AGAIN- and not only mine)! Was seated to rear of aircraft and coffee trolly didn’t get to me before ‘seatbelts fastened for landing’ announcement..

Pros: On time.

Cons: Seat spacing is awful.

Pros: great flight attendant

Pros: Actual flight

Cons: Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits.

Pros: The crew did their job. Some attendants were very kind, helpful.

Cons: Food could be better. Old aircraft, old style seats. Other airlines have improved this very, very much. Delta is lagging behind.

Cons: Good

Pros: Crew did their best to deal with the multiple delays.

Cons: Having a plane that was properly prepared to fly. Not stealing my Limoncello Cream and tape measure.

Pros: The flight was not busy.

Cons: Seat, Legroom.

Cons: For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase. I am so mad.

Pros: The crew, the seats, the food, the overall experiencience were amazing

Cons: Better headphones

Pros: Seats were narrow and we were shoulder to shoulder. Plane was clean and all was on tkmr

Cons: Roomier cabin

Cons: Excellent

Pros: I liked the wide variety of movies and snacks available.

Cons: The kid behind me wouldn't stop kicking my seat.

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Pros: Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee.

Cons: Comfort

Pros: The crew was very polite and accommodating.

Cons: Seats are uncomfortable and tight.

Pros: Accurate arrival time

Pros: Crew was very attentive and friendly

Cons: Boarding could be better.

Pros: Accurate arrival time

Pros: Nice new seats

Cons: Was too warm inside the plane. Boarding address was mobbed and not very well managed

Cons: The seats were incredibly hard and uncomfortable.

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