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Top 5 airlines flying to Chicago
Scores according to KAYAK customer reviews7.9
Turkish AirlinesOverall score based on 23093 reviews
7.8Boarding
7.8Comfort
8.2Crew
8.0Entertainment
7.9Food
Pros: "Seats were super comfortable!"
Pros: "Great service"
Pros: "Service, food, comfort, entertainment."
Pros: "The crew was attentive and friendly!"
Pros: "crew was good enough... but seats was not comfortable, screen was broken and in general plane was a bit old for 2019 futures"
Cons: "more space for legs, modern screens"
Cons: "The crew isn’t very friendly, they do not know English very much."
Cons: "I like everything. I know most countries dont like turks. But turkish are best nationality. With big hearts."
Pros: "Crew was awesome! Food was decent! Service rocked!"
Cons: "Flight was delayed for 3 hours! No explanation given!"
Pros: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Pros: "Entertainment"
Cons: "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."
Pros: "nothing"
Cons: "was unable to upgrade tickets in advance off of web site. Others in Greece and Italy tried to assist as well and found same and when calling 800 numbers the calls were not going thru or hold time was overly extreme. Was told at Athens check in to upgrade in Instanbul and to go to transfer desk to get upgrade. An upgrade of $1200.00 Euro's is extreme Being packed like sardines for a 10 plus hour flight is not good. It is also unhealthy. Turkish Airlines should consider something other then the 777 for any international flying."
Pros: "everything"
Cons: "i liked everything"
Pros: "overall, service was great"
Cons: "seats are too narrow"
Cons: "This was the worst I have ever experienced. My flight arrived into Istanbul and 45 minutes until the departure I was told it had already left. I later found out something very similar had happened to a man from London, a couple from Boston, three people from Ghana, and many more that were taken advantage of in an attempt to sell tickets for them to go home. Never in my life have I seen such corruption first hand in a business that claims to be professional. I travel with them roughly twice a year so I'm not really a huge spender when it comes to their service, however I have suggested many to use their airlines. Never again will I make this mistake, and never again will I fly with them. I think I would rather spend the few extra hundred dollars than to have to experience that again. Turkish airlines you have lost my service and my respect."
Pros: "The entertainment system (the movies, songs and ext) The food was good."
Cons: "The seats MUST be updated."
Pros: "The food and quality of the flight was incredible."
Cons: "The boarding process was chaotic, partly due to the airport layout, however it would be great if they were able to sort a less chaotic way to transport business class passengers out to the jets in less cramped busses."
Pros: "Everything you want in an overnight international flight. Enjoyed the food."
Pros: "The meals and in flight entertainment"
Cons: "The seating I needed more leg room"
Cons: "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."
Pros: "Never flying back with this airline"
Cons: "Very bad customer service"
Pros: "Everything was great."
Pros: "Good entertainment selection. Good enough food."
Cons: "Not enough legroom. No need at all for those foot rests."
Pros: "I was upgraded to first class. Awesome flight. Great food"
Pros: "Food was excellent"
Pros: "Best airline food . Great selection of movies And free drinks to boot"
Pros: "bad !!!"
Cons: "All !!"
Pros: "crew, fod, entertainment was great"
Cons: "seats"
Pros: "Crew accommodated at seat change so I had a space between me and the next passenger and I got a row seat."
Cons: "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
Pros: "food, large touch screen..."
Pros: "Crew"
Cons: "Nothing"
Pros: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Cons: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
Pros: "Movies"
Pros: "Entertainment was very nice."
Cons: "Bath room was not clean during the flight. Flight attendants can be nicer."
Pros: "Excellent!"
Pros: "Service was amazing! Highly recommend."
Pros: "I would love to fly with them again"
Pros: "as above"
Cons: "as above"
Pros: "Great smooth flight, good food, good movie selection."
Pros: "Crew"
Pros: "I didnt receive my baggage."
Pros: "Friendly crew."
Pros: "Great customer service and food!"
Cons: "Nothing. They were great!!"
Pros: "Food was fine and entertainment system was great. Watched movies the whole way. We arrived 1 hour early."
Cons: "I was pulled aside for extra security. That was fine but there were a few other passengers that should have been pulled over for extra security besides me. It took an extra 20 minutes for me to board the plane because of this and when I arrived to my seat an Arab woman was sitting in my place and refused to move to the middle seat. She said she could not and would not sit next to a man who was sitting on the other side. If this is a problem from the start, there should be a way to choose a seat according to gender. The stewardess found me another place in front of this woman who kicked my seat the whole way. She even argued with the stewardess about putting her suitcase above her in the rack and security was almost called. There should be something included in the flight information program about being polite to other passengers."
Pros: "Lending was excellent"
Pros: "Transit was okay."
Cons: "Food was not accommodated - no vegetarian food provided."
Cons: "2 hour departure delay."
Pros: "Food"
Cons: "Boarding and airplane age."
Pros: "Crew was great, movie selections were good."
Cons: "No warning or info when we hit a lot of turbulence."
Cons: "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
I trust Delta. I travel comfortable. The snacks could improve or could go to something as a little sandwich.
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Pros: "Everything was good/adequate, nothing was exceptional."
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Cons: "Broken in-seat entertainment system for one of our seats, customs pre-clearance in Dublin took forever, but not the airline's fault."
Cons: "Give food to passengers"
Pros: "Service"
Cons: "Older aircraft"
Pros: "Crew was friendly, helpful and provided comfort"
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Cons: "The seats are not very comfortable for such a long flight"
Pros: "Crew were very good but the seats were not comfortable for an eight hour flight"
Cons: "A little bit of leg space"
Pros: "The cabin crew was efficient and very cooperative. My seven hour flight in economy class could not have gone better. Kudos to Delta for a safe and comfortable ride."
Cons: "A few more audio selections would have been welcome."
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Cons: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Pros: "see above"
Pros: "I wish they serve real food instead of snacks for 4hours flight and I wish luggage check in will be included since it’s international flight."
Cons: "Snacks"
Pros: "clean plane, crew was very friendly."
Cons: "no dessert in meal"
Pros: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Cons: "Probably the time factor"
Pros: "Freemovies"
Cons: "No leg room"
Pros: "They were quick and efficient."
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Cons: "Flight delayed 2 hrs"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Cons: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "The food"
Cons: "No entertainment"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "Free entertainment of new and older movies, free meals (although still typical airline food"
Cons: "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Loved that they had access to connecting info on board"
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Cons: "There is just not enough leg room for a flight that long and the seats don't recline enough to be comfortable unless you upgrade and the tickets were already overpriced."
Pros: "Comfortable temperature in cabin!"
Pros: "Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait."
Cons: "OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down."
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Cons: "Missed connection"
Pros: "The crew was friendly and efficient.. Our seats were comfortable for the long flight.. great amount of entertainment to enjoy for such a long flight.. and good variety of food.."
Cons: "We had a 3 hour delay due to mechanical issues.. but the safety measures the crew and staff took was very much appreciated."
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Cons: "the seats are WAY TOO SMALL"
Cons: "I loked everything in my trip"
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Everything was great! It is however a mystery why the attendants find it hard to smile once in a while. They were all attentive which is more important than serving with a smile."
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Nothing"
Cons: "Information on arrival time was not correct"
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Cons: "The plane is so old..,"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "I love the food"
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Flying with KLM is a pleasure"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "Good flights. Good prices."
Pros: "Very friendly crew"
Pros: "Helpful and smiling cabin crew."
Pros: "Everything"
Cons: "Nothing"
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "great choice of entertainment content, friendly crew"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pros: "Service was good"
Cons: "Delay"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "...The transfer at JFK was terrible"
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Pros: "The crew was nice and the food was good."
Cons: "More entertainment options"
Pros: "The crew was truly kind and accommodating."
Cons: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Pros: "Everything!!! Excellent service"
Pros: "Check in at the airport gate was handled professionally."
Cons: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Pros: "On time."
Cons: "The cabin crew was detached, and curt."
Pros: "Movie selection, warm buns,"
Cons: "no thing to report"
Pros: "The water bottles, pillow, and earbuds were on the seats."
Cons: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Cons: "Delayed flight, missed connection, lost baggage."
Cons: "Only one free soda. Beer and wine for a fee."
Cons: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Pros: "The airline staff were so positive and friendly. Really made the long trip easier."
Cons: "Service was poor and seats were uncomfortable. There were only 4 flight attendants for the entire flight. It took over an hour for our food to be served after we received our drinks. The food was not good at all. The movie options were not the best either. Also, it was so hot during the entire flight especially once we landed and taxied for 30 minutes. I flew SAS to Europe and really enjoyed my flight but this experience makes me never want to fly SAS again!"
Pros: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Cons: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."
Cons: "I paid for internet but it never worked"
Cons: "The seat next to me was open and they moved someone over next to me."
Cons: "This is my first international flight that didn't include complimentary beverages. No free wine or alcohol, and only ONE complimentary beverage on the entire 9 hour flight! They only came around ONCE with the beverage cart! (and this was like an hour and a half before they served dinner, which didn't include a drink). They also only came around and offered water ONCE on the flight. Normally this would be every 1-2 hours. Also, the flight was delayed by about 2 hours, and they didn't make an announcement until we were about an hour late. Thankfully, I was getting updates from Kayak, or else I wouldn't have even known we were delayed."
Pros: "Legroom"
Pros: "Friendly crew. First meal was good."
Cons: "Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests)."
Pros: "Once again the atmosphere was terrific. The cleanliness of the plane was good. The staff was awesome."
Cons: "As above."
Pros: "Delicious food"
Pros: "Friendly crew, overall excellent flight, excellent food"
Cons: "I have already answered this question. Enough."
Pros: "Great flight"
Pros: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Pros: "Flights ran on time."
Cons: "Suitcase arrived badly damaged. Crew was rude and inattentive. It was hard to get water during the flight."
Cons: "No wifi"
Pros: "Wheel chair service excellent."
Cons: "No wet wipes on the food trays !"
Pros: "The boarding process worked well."
Cons: "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."
Pros: "Space between rows of seats was excellent"
Cons: "No options in menu. No free wine, beer and other spirits."
Pros: "tjis flight was on United Airlines. It was nice and simple"
Cons: "the landinf was ROUGH and The plane was very grimy"
Pros: "Everything was good"
Cons: "Everything was good"
Pros: "Great food, smooth trip"
Cons: "Could use bigger movie selection"
Pros: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Cons: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."
Pros: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."
Pros: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Cons: "NONE"
Pros: "Much roomier than united"
Pros: "Was upgraded to business class"
Pros: "Too cramped"
Pros: "They checked my mobility scooter at the plane door, put it underneath and brought it back up to the plane door in Chicago. WHAT service!"
Cons: "I did NOT like the fact that this was NOT true in Copenhagen. I checked my mobility scooter at the plane door, they put it underneath, but was met by a man who said he was going to take me to pick up the scooter (in the baggage claims area--after I was promised in Chicago that it would be at the plane door when I arrived in Copenhagen). Made me get in an enlarged golf cart, and took me to the "transfer area" -- where I had to get into a wheel chair -- for the rest of the journey to the baggage claim area. Then he stood there waiting for a tip that was to NEVER come!"
Pros: "Business class upgrade was very nice. Food was good and entertainment options were above par. Loved the quality of the pillows and blankets. Also loved the fresh fruit and candy snacks."
Cons: "The gate agents refused to provide my boarding pass until the entire plane had boarded already. I was one of the last people on. I wasn't given a reason for this or assured I wouldn't be put on a later flight. This caused a lot of stress during my layover."
Pros: "The flight staff was fantastic!"
Pros: "The food is great, the flight attendants are great, and the flight is comfortable."
Cons: "There is little legroom unless you are in first class."
Cons: "Food wasn't good , change for drinks"
Cons: "Everything...I was not on the flight. The fight was cancelled due to the on-going Swedish pilot strike. The first option SAS provided was getting out in a week. I said that would not work. They then scheduled me on Lufthansa, but due to delays in Frankfurt due to weather we missed out connection to ORD. 4+ hours after standing in endless lines Lufthansa resheduled us the next day. But, it took nearly two days to get home."
Pros: "Everything was great! And it got better because of all the amenities we had because of the delay :)"
Pros: "Very clean and excellent service."
Pros: "Better"
Pros: "The food was good and it was nice to have headphones, blanket and pillow provided."
Cons: "Food wasn't so great."
Cons: "Not getting bumped from a flight set up 2 months ago"
Pros: "I liked the fact that Aer Lingus screwed up so badly that I got to fly United back to Chicago instead of Aer Lingus."
Cons: "They could have gotten us to and from our destination on time. Ten hours late coming in and 24 hours late getting out. They could not have lost our luggage for 5 days. The logistics people haven't a clue. I feel sorry for the customer service people who have to work for this organization."
Cons: "Food was meh...would have rather had a sandwich than the congealed mess that was supposed to be cheese sauce. Needed way more water offered for such a long flight."
Pros: "Seats offered decent space and crew was nice."
Cons: "I called the airlines and requested a special meal, and was only provided it one-way so was left unable to eat anything. Water was free, but would only give you small amounts and was very infrequent. Waiting in the queue to check luggage took over an hour. There were only a few attendants, and at one point all attendants left except for the one that was checking in flight attendants. Awful."
Pros: "Flight was on time."
Cons: "Rude flight personnel. We werent assigned seats by each other when we have a four year old. Personnel was rude when addressing the issue. Very rude flight attendent as well. Flights were not child friendly in regards to beverages. No apple juice or milk. We will never fly Air Lingus again."
Pros: "Crew was professional and polite. Food was tasty. Good entertainment available."
Cons: "Unfortunately, some technical issues prevented us from taking off on time, and we had about an 1 hour and 15 minute delay."
Pros: "Crew members, pilots, food, entertainment."
Cons: "Couldn’t pre print boarding passes."
Cons: "Dublin airport was very confusing! Inconsistent information about gate and flight details in the monitors - was stressful enough that flight was delayed"
Pros: "Staff held the plane 30 minutes to allow us to make the flight."
Cons: "Its hard to sleep on the plane when staff"
Cons: "US pre-clearance involves a second run through security, which required again getting all liquids into one place. I also means arriving another 20 minutes early at Dublin airport. I suppose this affects every carrier from Dublin to US."
Pros: "Service and people were nice enough"
Cons: "Seats are a bit uncomfortable and thin. Less room then normal US domestic flight. Lost my bags."
Pros: "We arrived minutes earlier."
Cons: "The cabin lights after dinner were supposed to go off so people could sleep. The lights were going on and off uncontrollably the last few hours of the flight. Flight attendant said the plane had issues with the "control panel because it was an old plane". The worst part was when a female flight attendant wouldn't move her feet over a few inches while sitting in her chair, so that I (a pregnant woman) could use the closest bathroom to my seat in the back cabin. I had to ask her twice and both times she confirmed "She was on her break and would not move her feet" so that I could use the bathroom. Also note, the seatbelt sign was off but that wasn't even her excuse. The bathrooms were dirty and the toilet seats need to be replaced to be asked to sit on those is degrading!"
Cons: "Tight plane. Curry? Really? Couldn't get boarding pass for partner airline until I got to the airport. Never again! Amateurish airline. Directions from staff made us go through security again."
Pros: "Food was definitely improved!"
Pros: "Nothing"
Cons: "Tv"
Pros: "Seating location was as expected and service was great. We enjoyed the overall flight experience. In hindsight, I did appreciate the customs check in Dublin versus having to do it in Chicago. That ended up being a nice surprise."
Cons: "Not as rushed as with Milan, but still a lot of confusing check points with poor instruction along the way. More of an airport design than anything, but still it was 'unnecessarily' confusing."
Cons: "The entertainment console wasn't working properly, very poor sound, could not access maps or games at all"
Pros: "I paid extra for food and my seat so I don't like giving 5 stars for what I paid for."
Cons: "Changed my friends seat after she paid for bulkhead months ago! The woman in her original seat had just booked her flight two wk's ago!!!! and my friend hurt her knee on the trip and really needed the extra room!!!!"
Pros: "Everything on time, good crew service, good food"
Cons: "Entertainment system issues: slow response, flight info maps didn't work"
Cons: "Seats very uncomfortable with very little padding. I'm glad I went to seat guru.com prior to my flight so I could bring a seat cushion!"
Pros: "Please see end of negative comments."
Cons: "Four hour delay that started out as a one hour delay, then we were told it would be a two hour delay. Ended as four hours. First mechanical and then fuel spill. Since the delay was so long the hallway lights in gate area seemed pre-set to turn off; so they did turn off, leaving travelers in the waiting area in semi-darkness. On the positive, we were each given 7euro food voucher and closest food vender remained open for us. Ground crew maintained their professionalism and good humor... even when all could see jet fuel leaking out of the fuel truck lines attached to the aircraft and runway/taxi/apron staff scrambling as the fire trucks pulled up. Fuel pooled around the truck and formed a riverlet flowing about forty feet .Yikes! ...but in the end we got home safe!"
Cons: "After booking 2 months in advance to be placed at the LAST ROW next to the toilets? I will think long and hard before booking Aer Lingus."
Pros: "Enjoyed Empty seat next to me. Food was good. Good attention for snacks and drinks from flight attendants. Boarding process was orderly and efficient in Dublin."
Cons: "Date: Mon, 11 Sep 2017 09:26:17 -0500 Subject: Re: How was your Aer Lingus flight to Chicago? The Aer Lingus flight was fine, but Vanama, the middle agency that youhave processed my tickets through- caused me a lot of stress. The daybefore my flight, I was trying to check in, and I received a message thatmy reservation was cancelled. I called Vanama, who rudely put me on morethan 30- minute hold on the phone, told me that Aer Lingus would not dealwith them, but the customer directly. I told him(Daniel of Vanama) that Ihave paid for my fare, that it was their responsibility, not mine to dealwith the airline. Never-the-less I tried calling the Airline, severaltimes, and listened to their own voice messages up to 2 in the morning ofthe day of my flight. Lacking sleep, and still not packed, I went to bed, went very early to the Madrid airport. I knew by the look on the AerLingus(Cristina) staff that there was a problem---she went ahead issued mea boarding pass, told me to go to the ticket counter in Dublin, and ask forhelp. After going from one floor to another, and another, to twodifferent staff-the problem sorter at Aer Lingus told me, Vanama never issued the ticket. That they should not have let me board the plane in Madrid, but he said he took care of the mess. Now you want to know how my flight went."
Pros: "The stewards and stewardesses kept a cheery attitude and tried their best to deal with the customer complaints and the constant need of attention of people whose entertainment units didn't work."
Cons: "Unfortunately, I was the unlucky one and had the broken tv and remote set for the entirety of the plane. About 1 in every 3 people however were experiencing issues with their video or audio and had to have their sets rebooted multiple times. This was mainly due to it just being a very old plane and the systems not working anymore. As one of the stewardesses said, she can reboot it, but shes not an engineer. It is majorly time for them to update their interiors."
Pros: "SItting on the aisle near the toilets"
Cons: "Seat curved up on the sides which strained my back & thigh muscles."
Pros: "No one was assigned the seat next to me so I got to slide over from my leg limited seat."
Cons: "Sound quality on movies was terrible. My suitcase made it with me but my golf clubs did not. Still waiting on word about clibs"
Pros: "I liked the level of concern the crew had for making sure we didn't miss our flights after severe delays in Amsterdam."
Cons: "I didn't like the security process. It was redundant and not well thought out."
Pros: "On time. More or less comfortable. Food was fine. Attendants were professional."
Cons: "Limited entertainment; old screen and remote was hard to work."
Pros: "Better than average food is served."
Cons: "As with all air travel, no leg room and it's impossible to sleep if you are at all larger than the average toddler!"
Pros: "All flight attendants were cheery & kind throughout the 8-hour flight."
Cons: "Only downsides were with Dublin airport/U.S. security, so not Aer Lingus's fault."
Pros: "Wonderful, attentive crew, clean, comfortable seating, enough leg room for even a long limbed person. This was economy class!"
Cons: "Not much to say here. It was a great experience. My video screen only worked if it was just at the proper angle and the free earbuds have an horrible sound quality. I had my own...not an issue. Fly Aer Lingus"
Pros: "I liked that they eventually let my wife and I sit together."
Cons: "The tickets we were assigned were separate. I have no idea why you would assign a couple separate seats, but thankfully they were both window seats and excellent bargaining chips. They partnered with United to get us home and only booked out luggage to O'Hare, which was not our final destination. They lost two identical bags along the way from Barcelona to O'Hare. My bet is they're being rifled through in Dublin right now."
Pros: "Great flight on this flight. Reagular earbuds work with entertainment system, seats were very comfortable with a bit of more leg room, again, the food was great."
Pros: "Overall a good experience"
Cons: "Head phones, Real hard to hear sound, very poor quality"
Cons: "Delay after delay for hours and hours, and not even complimentary wine and beer like other airlines. Finally we're provided with a meal voucher after every restaurant in the terminal had already closed"
Pros: "inflight entertainment uptions were good."
Cons: "check-in terrible, website was down, stuck in a window seat for over 9 hours. seats in main cabin are too small."
Pros: "The crew was phenomenal. They were able to handle the plane issues and boarding problems with a smile and did their best to accommodate and make things right but unfortunately had limited resources available to them."
Cons: "Did not like the 2.5 hour delay and plane de-boarding/change - this is something that should have been checked before 200 people were allowed to get on the plane and get situated. Also did not like the fact that I called ahead of time (5 weeks) to request a gluten free meal (which was on my flight to Dublin I will add) and it was not on my return flight to the USA. I was starving and was not able to eat that day because the cafes were closed in Dublin (Christmas eve), no food on plane, and because of a missed layover due to flight delay was scrambling to make the new connection and could not get food. Also, rescheduling for missed connection was a nightmare. Not enough personnel to assist in process and took over an hour just to get re-assignment information. Was sent to wrong gate and almost missed new connection. Then on top of that my luggage was lost and the american airlines operating staff sent me to the wrong terminal to make a claim and it ended up taking 1.5 hours longer than it should have just to submit my claim. This is on Christmas Eve mind you, after everything else that is happened that day on this nightmare of a flight. I realize American Airlines is just a partner airline, but you choose to partner with a company that provides sub-par service and an inability to resolve issues so I suggest finding a new partner if you want your customers to have better overall experiences."
Pros: "My fiancé and I were on our way back from Ireland (where we actually had just gotten engaged!!!) and the flight attendants made our return flight amazing!! They were so nice and congratulatory and even provided us complimentary champagne. I cannot rave enough about the excellent customer service we received!"
Pros: "The crew was friendly. They were efficient and easy to understand."
Cons: "Nothing wrong here."
Pros: "Liked the entertainment screen and choice of shows, movies and music. The extra back pillow was nice. And the prepackaged food was surprisingly good."
Cons: "not enough leg room, I have long legs."
Cons: "I wrote to Aer Lingus many times to change my son's flight (I couldn't book him on the proper flight due to an issue on the Aer Lingus web site). I had to wait on hold for hours, and even though they admitted the mistake was theirs would not change his flight to match ours (which we booked via KAYAK)."
Pros: "Everything was smooth, movie selection was good, food was good."
Cons: "Our flight attendant seemed a bit grouchy the whole flight, but all the other ones were warm and hospitable."
Pros: "My in flight entertainment screen did not work."
Cons: "on flight from London to Dublin my luggage got lost in Dublin terminal. The staff at the connecting flight counter went way out of their way to find it and escort me all the way through Irish customs to the on-site American customs and Immigration. Without their help I would have missed the flight from Dublin to Chicago."
Cons: "Read above"
Pros: "Pilots and crew were courteous and professional"
Cons: "Cabin temperature was too cool."
Pros: "The crew were nice and you could tell they were frustrated with the situations we were in as well. The food was pretty good, and entertainment was adequate for the transatlantic flights."
Cons: "We have a total of 4 flights with three legs of our travel. Aer Lingus failed to successfully complete any of them without substantial delays and cancellations. Every flight was botched, and three of them required us to sit on he plane on the runaway for substantial amounts of time. I'll be making a complaint with the Better Business Bureau and never flying with them again. They were abysmal, and the worst experience I've ever had flying."
Cons: "bags were not correctly tagged all the way through from Madrid to Cleveland by partner Iberia."
Pros: "The seats are comfortable and the movie choices were excellent, Both flights were on time."
Cons: "Waited at ORD for 45 minutes for flight check in desk to open. Process should be automated or at least the desk occupied for airports with long TSA lines. I did request decaf coffee and never saw the stewardess again. Precheck was a waste of time. Our group had to wait in line for our baggage tags because online system not coordinated with system in airport. The crew member I had in my aisle, on the return flight, was abrupt! Dinner tray delivery and pick up was slow, at least an hour after receiving the tray. Crew member offered me tea or coffee and assumed I did not want my sandwich when I responded no to those two choices. Crew seems to be distressed when water is requested."
Pros: "It was great to have a selection of shows you could watch for free on your own screen."
Cons: "A lot of the controllers/remotes for the tvs didn't work. combine that with non-sensitive screens made it difficult to navigate menus. Some screens could only be used with the controller so if your controller was one that didn't work, you had to have an attendant reset your whole screen to exit the menu."
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