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Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"

Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Cons: "Information on arrival time was not correct"

Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."

Pros: "Fantastic gate agents!"
Cons: "The food was terrible."

Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."

Pros: "Nice attention and good food. Plane and seats are confortable"

Cons: "The plane was very hot"

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Pros: "yes"
Cons: "not really"

Pros: "Crew were great, food, entertainment, seat and everything else was great as well."

Cons: "Need more leg room!!! Larger meals needed."

Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Pros: "All good"

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."

Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Pros: "I slept pretty much the whole time"

Cons: "Flight departed 35 minutes late"

Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"

Pros: "Good flights. Good prices."

Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Cons: "They stole my money"

Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."

Pros: "Good efficient flight crew friendly and helpful"

Pros: "Flight was on time and quick and comfortable"

Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."

Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"

Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Pros: "Crew was great"
Cons: "Boarding is a zoo. Boarding by row is faster."

Pros: "The plane is clean and comfortable. The boarding was easy."
Cons: "The staff on all SAS flights seem a little lazy."

Cons: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."

Cons: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."

Cons: "On time"

Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Pros: "The crew were fine and the boarding was efficient."
Cons: "The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS."

Cons: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"

Pros: "No problems. I was satisfied"

Pros: "Quick"
Cons: "Basic travel, if you’re in the US, similar to what you’d find on Southwest. Bare bones but it’ll get you there."

Pros: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Cons: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."

Pros: "Nice service"

Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."

Cons: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."

Pros: "Friendly staff. Great hot fresh bread! On time."

Cons: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"

Pros: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Cons: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."

Pros: "Nice planes with all the basics you need"
Cons: "Terrible food"

Pros: "Flight crew was curtious"
Cons: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."

Pros: "Crew were good. Plane new and clean."
Cons: "I think the only free drinks are tea and coffee."

Cons: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Cons: "The flight was cancelled causing a domino effect of plans. I spent the evening and morning canceling and trying to reschedule plans. Your airline rebooked me for a flight the next day that ended up having air filter problems. I lost 3 days of vacation from the 10 total I get a year and from the 8 I had taken for my vacation."

Cons: "I tried to change the return date, as my work schedule changed. And I was told it would cost me $1300. So I had to buy a whole new ticket and ended up not using my ticket bought on Kayak at all. Shame."

Cons: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."

Pros: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Cons: "The flight was 1 hour late."

Cons: "They charge me €70 for my bag and it should have been free!!"

Pros: "Clean plane, decent food"

Cons: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."

Pros: "Flight was not full so there was plenty of room."

Cons: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."

Pros: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Cons: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."

Cons: "The flight to Stockholm was late which made it stressful to make my connection to Seattle. However the SAS agent I talked to was very helpful."

Pros: "Nice meal, friendly staff"

Pros: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Cons: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."

Pros: "Easy boarding"
Cons: "No food option, Drinks are not free(international flight), no toilet paper"

Pros: "Introduce meals even to economy class"

Pros: "On time and smooth travel."
Cons: "No choice in dinner items."

Pros: "The flight was comfortable. Boarding was fast and easy. Flight crew was attentive and friendly. I would 100% fly with SAS again."
Cons: "Our checked bag was delayed for a very long time. It came out 15 minutes after our baggage carrousel claimed all the bags from our flight were completed. My wife was obviously extremely concerned and it started our honeymoon off on a more stressful note than it had to be."

Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Cons: "A very fat man seated next to me and occupied half my seat, very uncomfortable!!!"

Pros: "It was quick. Can't rate food or entertainment as I didn't use"
Cons: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"

Pros: "they let us sleep, keeping the light and announcements off during most of the flight"
Cons: "staff at the gate kept changing my seat without my consent. i had reserved a seat online and they ended up seating me aomewhere else."

Pros: "Food, WiFi and cheap business upgrades"
Cons: "Delay and lost baggage both ways."

Pros: "Easy upgrade to business"
Cons: "Breakfast. A bit strange to have cold salad with cous cous in the morning but perhaps it was meant as a combo lunch"

Pros: "Quick boarding and unboarding! Made up the time when we left a little late."
Cons: "Didn't get a little back of pretzels ;)"

Pros: "Food good, free drinks. Great entertainment system. Crew nice."
Cons: "Full flight."

Pros: "Missed flight. After waiting in three cues of more than 25 people was told the airline and your customer service could do nothing to help me. Am going to continue to pursue a credit and hope a new flight will be issued! Please help me!"

Cons: "We were delayed before boarding, then delayed again upon landing. Hence, we missed our connection and had to fly to Copenhagen and not arrive in Helsinki until after midnight."

Cons: "The flight didn't even exist because of a strike and neither kayak nor SAS informed us the flight was canceled, so we found out after we got to the airport."

Cons: "Lost 4 out of 10 pieces of luggage from our group, and damaged one piece. Got 2 pieces of luggage 5 days later, one piece 7 days later, and the last one 9 days later."

Pros: "Smooth flight, good food"

Cons: "Nothing"

Pros: "The flight was on time, nice crew."
Cons: "Only pretzels and drink on a 2.5 hour flight."

Cons: "Missed flight in DFW. All other flights full. Had to reroute thru Miami"

Pros: "Nothing"
Cons: "Miserable food. Just horrible quality. Truly - and I'm not picky."

Pros: "Friendly crew made a long international flight with a 14 month old as pleasant as possible."

Pros: "Comfortable seats, for the most part friendly crew, with one exception. Flight left right on time and landed with no extra time to taxi. That was a welcomed benefit."
Cons: "No wifi on plane and no individual tv's for movie selections. Also had to pay extra for an aisle seat. Could not select seat at time of purchase. Didn't know if I called Iberia or American to make seat selection. Confusing with two different flight numbers. One from Iberia and one from American. Passengers should be made aware of which airline they are flying on at time of purchase."

Pros: "Smooth flight, good crew, no other problems."
Cons: "Several video system restarts and my arm rest USB and audio jack randomly stopped working for the whole flight. Lots of people had no video screen working too. Food tasted good but had so many chemicals in it that I had digestive issues the whole flight from both meals."

Cons: "Missed first connecting flight because American Airlines wouldn't allow me to check in online due to having a toddler in my party. Had to pay for next day transfer. $240 a person. Will never use American Airlines again!"

Pros: "I wish I could remember the names of our flight attendants- but they were wonderful and really took time to get to know passengers! They were so friendly and went above and beyond in any of our requests. Loved them!"
Cons: "It would have been nice to have individual screens for such a long flight, but I wouldn't say that's a complaint. The flight was fine."

Pros: "Everything! Leg room"
Cons: "The touch screen for entertainment was maddening!"

Pros: "I liked that a pilot of the flight was a woman."
Cons: "First, the gate staff in Dublin called my name to assure my bag was arriving to JFK. They assured it is! Guess what! The bag never arrived and was stock in London!"

Pros: "Nothing!"
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."

Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."

Pros: "OK for a short flight, we were just given water and nothing else probably because of the short duration. The IES is OK but you have to bring your own WiFi device to be able to stream their media which is free"
Cons: "Seats are too small"

Pros: "The service and the food was great and getting to watch new release movies was a pleasant bonus"
Cons: "We did not get the seats we purchased but we did get a refund"

Pros: "Smooth flight"
Cons: "crew"

Pros: "loved the movie selection and how nice the crew was"
Cons: "The fact that my party was seated in different areas of the plane."

Cons: "Planes too old"

Pros: "Crew was very nice."
Cons: "Didn't have much option of food because I don't eat meat or dairy. I had the sides of salad, bread, and crackers. I'm used to not having many options as a vegan and don't expect there to be much available, but just commenting."

Pros: "ON TIME!!!!! Nice folks, smooth and safe."
Cons: "Got through the extensive security lines to USA one hour before scheduled departure and looked at the screen which said 'final boarding' which was not true and made us panic a bit, running for the gate. It did board and leave on time but not an hour early. This flight was night and day different than our ORD to Dublin flight of 5.12.17 which was 5 hours delayed and do stressful."

Pros: "Nice crew. Chairs were comfortable."
Cons: "Not enough movies! No individual screens. Plans had dirt stuck all along the air vents"

Pros: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."

Pros: "The flight attendants were excellent."
Cons: "Wish the plane had been equipped with personal entertainment screens on the seatbacks."

Pros: "Great seat space"
Cons: "No wifi"

Pros: "The lax to atl flight was on a much better plane with all the modern features to make the 5hr flight comfortable."
Cons: "The atl to lax was an old plane and wasn't comfortable for a 5hr flight"

Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."

Pros: "Forgot to load meals for first class! Otherwise good"
Cons: "Still waiting after long walk for baggage"

Cons: "Never got a complimentary beverage. The cart only delivered to some of the rows"

Cons: "Lousy food. Cramped seats, try to make you pay extra for seats to sit together,"

Pros: "Nothing much beside the fact it was cheap."
Cons: "Basically, when i was boarding there was a 60 min call for closing the gate, which I went up front to check in. However the front person totally ignored me, and I missed my flight coming back. After that I had to pay extra $275 (or close to that amount) to reschedule the flight. Worst experience ever."

Pros: "Good food-ample space"
Cons: "Tv didnt work for 3+ hours took 4 attendants to restart it."

Pros: "Getting there safe and sound"
Cons: "We didn't fly FinAir, it was American Airlines"

Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"

Pros: "That I at least had an aisle seat."
Cons: "I used to fly USAir all the time. The service was excellent. Following the merger, not so much anymore. The seat was very cramped. So much so that I had trouble walking when I got off the plane, and I'm in pretty good shape. I used to get upgraded often with USAir. Now that I have 3 times the mileage built up, it never happens. This wasn't the worst American flight , however. I recently had the displeasure of flying on one of the new planes, and that seat was so upright, cramped, and hard, it was like being on Spirit! (And I refuse to get on their planes ever again) my entire body was sore and stiff after flying on the new AA jet."

Pros: "Great customer service from the ticketing agents, gate agents, flight attendants and pilots!"

Cons: "It is disgraceful flying such a tight configuration on a transatlantic flight. AA should be ashamed."

Pros: "Got an economy extra seat without upgrading, had a variety of snacks and service extras which were nice"
Cons: "Was never asked for dietary restrictions so no vegetarian meals were available, pretty old aircraft to be flying that route, no seat back entertainment"

Cons: "This flight did not offer any firm of entertainment. Very old plane ."

Pros: "Price is fare"
Cons: "Both trip flight got delayed"

Cons: "No personal screens on each seat-,makes international flight very long."

Cons: "Felt like an old domestic flight. No Wifi and screens in the center that are hard to see from the window seats."

Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Cons: "NA"

Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."

Pros: "Size of plane On time departure Meal choices were excellent Entertainment choices were excellent"
Cons: "That this became an American Airlines flight after booking and no one from either airline contacted us to tell us. We couldn't find the Finnair flight anywhere and came to figure out that American was handling this flight."

Pros: "It was a good nice ride. The employee was nice."

Pros: "Beautiful flight attendants"
Cons: "Aircraft too old"

Pros: "Nothing at all"
Cons: "I had the worst experience of my life. I was trying to go to Miami for my dads funeral an made a mistake booking the wrong airport an I didn't know until Tsa told me I had the wrong boarding pass. So when I tried to have American change the airport so that I can take another flight not only were they careless about my loss nobody tried helping me rebook they just told me the only thing I can pay $200 plus another ticket for about $600 or use another airline it may be cheaper i thought that was so rude an they would have a little sympathy but they did not. I end up spending $328 an using a whole other airline for a honest mistake I'm just very dissatisfied an disappointed that American airline would do that to me on one of the hardest times in my life an I hope they never treat anybody they way they did me."

Pros: "Boarding was smooth"
Cons: "It was fine"

Pros: "I liked that it was super fast! As soon as we got up we went back down. There wasn't even enough time to buy wine!"