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Pros: I was able to change my seat assignment.

Cons: Five hour delay IAD to SFO, no entertainment working, no food provided... A really poor experience.

Cons: food

Pros: The flight was smooth and the crew was nice.

Cons: Everything was good.

Cons: Serving something substantial to eat would be nice.

Pros: Crew good, plane clean.

Cons: Seats very cramped.

Cons: Leg room is laughable and charging $65 to check a bag is ridiculous.

Cons: complimentary water needed

Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.

Pros: Nothing. Iberia wouldn’t let me on the plane.

Cons: Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket.

Cons: Infotainment system

Pros: Premium economy is a great way to travel

Cons: Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!

Pros: Cabin crews are kindley attended.

Cons: It's O.K. with good price.

Cons: Took forever to wait in line to board this relatively small plane.

Cons: Better food offerings

Pros: The crew was excellent.

Pros: New plane, friendly crew.

Cons: Departure time

Pros: It was ok...I always find paris-jeddah better than Frankfurt-jeddah (in food service, plane size, entertainment...etc)

Cons: Food level need to improve...The chicken meal was not well prepared, and the chicken needed to be cooked well... flight attendent was nice and switched to a beef meal.

Cons: Crowded and no food

Pros: Amazing crew and Ground staff. Check in and bag check in was really smooth and fast.

Cons: Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it.

Pros: Yes, the seat was good. The crew was good. The food was average.

Cons: Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)

Pros: The crew was pleasant

Cons: Baggage checkin & flight boarding was slow & disorganized.

Cons: The plane is so old..,

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Pros: Just as I expected. And I made my last connection easily.

Pros: The crew were so friendly and helpful.

Cons: I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option.

Pros: easy boarding. crew was nice.

Cons: terrible seats. no tv or chargers.

Pros: Crew was great

Cons: So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic.

Pros: I loved the abundance of movies you can choose from.

Cons: I don't know.

Cons: Horribly uncomfortable in coach. Leather seats not foot. Clothe would’ve been better. They’d keep you from sliding.

Pros: Crew was friendly and helpful. I got some sleep on this red eye flight, surprisingly.

Cons: NA

Cons: Need reasonable charge for checked bag, room so even a small person can sit with shoulders straight, breakfast on overseas flight. Seat depth has shrunk. Hard to hear announcements with airplane noise — air circulation?

Cons: Small not comfortable plane

Pros: The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining.

Cons: The food was mediocre and the selection of movies was very limited.

Pros: comfortable seating, friendly helpful crew, good food

Cons: sometimes too cold sometimes too warm

Cons: Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen.

Pros: Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight.

Cons: Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled"

Cons: I congratulate the KLM crew!

Cons: Information on arrival time was not correct

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Pros:

Cons:

Pros: Crew was great.

Cons: Seats are small, touch screens dated. but that's on the airline to update and the seats won't get any larger as long as money is being made.

Pros: Staff found us two seats together. Food was good.

Cons: Email telling us about pre airport arrival check in and seat selection.

Pros: The crew was really nice

Cons: Nothinh

Pros: Entertainment was good. Ground attendant at LAX was helpful and understanding at least...

Cons: Everything else. For starters, I purchased a ticket from LAX to Kiev with a 2 hour stop in Toronto. AIR CANADA never informed me I'll need an eTA and I had to do it under pressure of missing my flight at the airport. Connection was awful as well. My luggage never arrived to Kiev....

Pros: They had a movie screen with movies available. Even though the trip was short, it was nice to have that option.

Pros: Crew was great!

Cons: Flight was delayed 3 hours

Cons: Online check in was not accessible.

Pros: Pilot communication

Cons: Free snacks & drinks

Pros: Not amazing...rather lack of attention.

Cons: It was 20 of us in the cabin. Better attention? More alcohol?

Cons: Leg room is laughable and charging $65 to check a bag is ridiculous.

Pros: Smooth boarding/ de-planing ; everything was on time

Cons: Small aircraft

Pros: Food was good

Cons: Should have been on time

Pros: I loved the abundance of movies you can choose from.

Cons: I don't know.

Pros: The crew was fun, informed, and very helpful.

Cons: The seat, the entertainment, the headphone jack, the food.

Pros: The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way.

Pros: Crew and food were amazing.

Cons: It was perfect.

Cons: The security system needs big up grade we left 40 minutes late due to it

Pros: The seat was good and the service was spot on

Cons: Nothing

Cons: They need to start checking in people earlier and have more people.