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Cons: The crew

Cons: Food could be better

Cons: The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well

Pros: The crew was professional and courteous. USB charger

Cons: 2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment

Pros: Very nice leg room. This is one best flights I have been on. It was United Airlines 5. Definitely fly again.

Cons: Crew was really inattentive and service was poor to say the least. Very disappointing business class experience.

Pros: crew was great with my girlfriend who is diabled.

Cons: internet, realy slow...

Cons: The seats are too narrow

Cons: There was no wifi on flight

Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Cons: Not having to walk outside in Edinbur4gh to board the flight.

Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can

Cons: the headrest is hard. Apart from that- all was fine

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.

Pros: individual TVs

Cons: it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off.

Cons: Safe and happy travel!

Cons: They have to improve the boarding process a bit.

Pros: Crew was friendly

Cons: Food was not good

Cons: Delayed flight, no snacks, and staff not as friendly.

Pros: Entertainment selection was great.

Cons: Layover at Dublin. The flight left 45 minute late and we missed our flight to Madrid. We had to rebook from Dublin to Madrid. And we will be arriving late to Madrid where all our activities will not be valid due to arriving late.

Cons: Food was meh...would have rather had a sandwich than the congealed mess that was supposed to be cheese sauce. Needed way more water offered for such a long flight.

Cons: My luggage was delayed and did not arrive to Madrid 2 days later after I had already left the city. I tried to contacted the Aer Lingus but their contact office was at oversea (not in Madrid). It cost me so much $$$ to make international phone call to locate my luggage. But, still without success...

Cons: Didn't take this flight because it was late and would have caused me to miss my connection. I got rebooked on a different flight that delayed me 10+ hours.

Cons: Almost missed my conection. Never on time.

Pros: The crew was very accomodating and the entertainment was nice

Cons: It is too crammed on this type of plane. Having three columns of three seats, four seats, and three seats is a bit too much. It seemed this type of plane is going for quantity instead of quality.

Pros: Everyone was cordial

Cons: Entertainment system, especially the sound was poor

Pros: Entertainment was good.

Cons: The flight was terribly cold. I was cold even after using 2 blankets. Lunch was served very late just before landing and it was a 10 hour flight.

Cons: We Flew business class. Very ordinary.

Pros: Crew were helpful. Food was OK. I had Hindu meal and it was hot and tasty but salty.

Cons: Seats could have been more comfortable. I am not a tall person so seat spacing was not an issue, but for any one more than 5'8'' tall, seat spacing may be uncomfortable.

Pros: The flight, food, drinks and comfort was good

Cons: When I checked in they did not have a record of us prepaying for our checked bag and wanted to see a receipt for our payment. We did not have the receipt with us, we had all the other documentation so the only way to get on the flight was to pay again for the checked bag. I found the receipt later

Pros: After i paid 37$ to reserve a Ileseat,i was seated on the window with two people next to me.i paid for that seat so i dont have to ask two sleeping people ,five times ,to let me go to the bathroom,do to a medical condition.needless to say it was embarrassing and very inconvinientfor me as well as t

Pros: Leg room

Cons: All went well!

Cons: Nothing

Pros: Crew was amazing

Pros: I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic.

Cons: No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches.

Pros: The seats were good for a short flight, which this was. No complaints.

Pros: Some of the best airplane food I’ve had.

Cons: They didn't offer any compliment food, no water to wash hands in bathroom (had to ask for sanitizer), staff seemed grumpy

Pros: Electronic shades!

Cons: Timing of meals. The first meal was 2 hours after take off.

Pros: The AC flight between Vancouver —> Toronto seems much more organized than Toronto —> Vancouver. Flight departed on time and staff handled boarding more smoothly.

Cons: Only one drink served on a 4.5 hour flight, I am so thirsty. AC has some of the smallest seats around also.

Pros: We didn’t crash.

Cons: Continue not to crash. Thank you.

Pros: Good seats at back of plane

Cons: Food

Pros: The crew was good

Cons: The seats

Pros: Attentive crew, plenty to drink

Cons: Not crazy about the seat arrangement on this plane

Pros: Check-in staff was great at LHR - they were able to configure our seating so that the seat was empty between us.

Pros: Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help

Cons: Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr

Pros: Organized, clean

Cons: Kinder crew, better headphones

Pros: The crew was really nice.

Cons: There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change.

Cons: Nothing

Pros: I liked the window seat.

Cons: They didn’t talk much about the landing card.

Cons: Clean up the planes better

Pros: There was room available.

Cons: This was not business class!

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Pros: the drinks

Cons: seat reservation. having to pay for luggage....

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Cons: Entertainment

Pros: Everything was great!

Cons: The overhead bin space of this airplane was too small. My suitcase, which fits on every other type of plane, could not fit on this one. I had to check it and then go grab it at baggage claim, therefore having to go through security again. This was not the most convient for a tight connection.

Pros: Everything was great. From food to entertainment was great.

Cons: Nothing

Pros: Crew was great!

Pros: Landing was smooth

Cons: Communication Entertainment