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Pros: The entertainment options

Cons: The flight was delayed because of another flight before ours and there was poor communication.

Cons: I sat in a middle seat, sandwiched in between a passenger who had an aisle seat on my left and another passenger who had a window seat on my right. It would have been okay, but both were much larger than me and with the seat already a bit narrow, I felt like a sardine on this flight.

Pros: Seats were roomy and comfortable.

Pros: Left on time. Crew polite. Boarding and exiting done quickly and efficiently.

Cons: Probably some of the most cramped seats I've been in. Very little legroom.

Pros: The checking kiosk with luggage check-in, weight station and automated ticket printing for boarding pass and luggage tag. Security checkpoint was smooth and moving fast. All above have vastly reduced stagnant check-in line at the check-in counters.

Cons: Need more properly trained ground crew at baggage drop point (which is also the previously check-in counter) to ease the line and expedite the check-in. Also need more notification billboard along the long line to better inform the passagers what to expect at the security checkpoint.

Pros: Crew very professional and provided excellent service.

Cons: Boarding process chaotic.

Pros: Our tickets did not come with seat assignments. Some kind soul, (the nice young lady who checked us in at the airport perhaps?) assigned us two seats together near the front in economy plus. We really enjoyed those spacious, convenient seats! Also, the entertainment (movies) were free and recent.

Cons: Honestly, nothing. This was one of our best flights home from Europe with United.

Cons: Didn't get requested seats

Cons: They broke my guitar

Pros: Really liked the flight staff.. great service and all very humorous. More room than on most flights and everything was on time

Pros: The crew was very nice. Food was pretty good.

Pros: Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi

Cons: Get your crew arrive on time to their flights. Kobi

Cons: seat comfort

Pros: Crew was amazing

Cons: Entertainment and dinner food

Pros: I liked that it was a straight flight from SFO -ZRH. On board entertainment was great.

Cons: Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !

Cons: Nothing. The best airline I've flown across the board.

Pros: The food was very good.

Cons: The entertainment system on the plane could be better, on the flights back from Venice to Minneapolis there were no personal screens for each seat. Instead you had to have a phone. Also, there was no wi-fi.

Cons: Would've been better if Air Canada had not downgraded the land to a propeller plane!

Pros: It's a direct flight.

Cons: Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy

Pros: Consistent experience that gets you from A to B while providing nice perks (free stame-day standby on the old Rapidair routes).

Cons: Server was mean

Pros: We landed safely. I like the A380.

Cons: One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead.

Cons: Best company and the 380 is amazing.

Pros: Good flight in a nice A380, I’m in the top floor on premium economy.

Cons: Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot.

Cons: The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience.

Pros: Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually).

Cons: I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip.

Cons: It was hot

Pros: No comments

Cons: Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight.

Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.

Cons: Too hot inside the aircraft

Pros: The friendliness of the crew

Pros: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.

Cons: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.

Pros: Comfortable seats

Cons: Meals and entertainment

Pros: Plane was in good condition.

Cons: Seats are lousy and armrests so hard my arms go numb. Screaming babies for hours without stopping .

Pros: The crew was wonderful and as far as airplane good goes, it was great.

Cons: Leg room

Pros: Lufthansa is always incredible.

Pros: In flight entertainment

Cons: The plane was very hot.

Cons: Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine

Pros: Crew okay but they don't circulate much. They just stay in back.

Cons: Whole entertainment system NOT WORKING.

Pros: Quick, on time flight. That’s always good!

Cons: Lead attendant spoke so fast that he was hard to understand.

Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Pros: Reasonable space in economy class seats

Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Pros: Crew was great and helpful despite oversight in my special meal.

Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Pros: Fantastic gate agents!

Cons: The food was terrible.

Pros: We were given sandwiches and drinks when our flight was delayed.

Cons: We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours.

Pros: Everything was good!

Cons: Full flight, but exceeded expectations

Pros: Comfortable seats

Cons: Landing

Cons: Didn't get requested seats

Cons: They need to learn from asian airlines (specifically Thai Airways)

Cons: 3 hour delay due to weather in SF. First time we heard about the reason was just prior to boarding.

Pros: The crew was very friendly, the seats were uncomfortable and the air cabin was very cold.

Cons: The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience.

Pros: All crews are kind, friendly and excellent services, the handling of missed flight is good.

Cons: The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect ..

Pros: They kept us up to date throughout the whole process

Cons: I could have had a seat next to my thirteen year old and I didn’t get my seat arrangements unit I was boarding the plane.

Pros: Crew did their job that’s all. Not very friendly.

Cons: My flight Rome to London - I was very surprised to learn we had to buy water, tea or coffee. To give it to your passengers is the least you could do. We didn’t travel for free. This was the very first time I have ever been told, as your partner Aer Lingusdid as wel, that I needed to pay for water.

Pros: Crew was cheery despite a 14 hr day

Cons: Long delay due to a system crash.

Pros: Good entertainment movies etc

Cons: Free food

Pros: Great company!

Pros: Once we were on board, everything was fine! And Island water is indeed very good.

Cons: Boarding in Hamburg was s nightmare! The woman at the counter was not German born. She was aggressive and downright hostile. Had she worn a name tag, I would report her at once. But I was afraid if I asked for her name, she wouldn’t have let us on the plane!! And they lost our luggage

Pros: Entertainment was okay, arm rests lift up on all seats to get in and out easily.

Cons: Boarding was horrible, took 30 minutes each time to get on and off the plane... waited in multiple queues at gate, at door, then in the jet bridge. Woke up to flight attendant grabbing my menu from my seat pocket, then shoving it back without warning even though my personal items were in there...