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Pros: Helpful crew.

Cons: Disorganized check-in process. Information tableau showed 3 flights on different airlines to be checked in at Turkish Airlines area (#3). After 1 hr in line we were told that IcelandAir hasn't started check-in yet, and it would be at an opposite end of the same counter in a different line. Great!

Pros: the seat was comfortable, the cabin temp was perfect, and the views were incredible

Pros: It was all a smooth operation. In particular I appreciated that since my flight from Chicago was delayed and I missed the original connection, as soon as I disembarked in Reykiavick I found an SMS saying that I had been moved to the next available flight, and they even gave me a food voucher.

Cons: They don't give you food on the flight unless you pay which in principle is not a bad thing, and makes for a quieter flight, because it's not the case that everybody is eating, and eating at same time. On the other hand on a long transatlantic flight even a small snack would be appreciated.

Pros: Nothing flight to and from Ireland were cancelled

Cons: Everything

Pros: Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!

Cons: Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer.

Cons: Small plane, feels cramped

Pros: Nothing

Cons: Terrible flight experience from delta

Pros: The crew was amazing

Cons: Other travellers where rude

Cons: They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet

Pros: Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!

Cons: Provide another blanket when needed, was wearing shorts and a short sleeve shirt.

Cons: Tell me i would misst the next flight and that my beg will not go to the final airport.

Pros: Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times

Cons: The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: The crew.

Cons: The time between flights.

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Pros: Same as above: great staff and service

Cons: Horrible online service and the surprise of being on a different airline than my travel documents had stated.

Pros: Food was good.

Cons: Absolutely freezing on the plane even with a blanket I. Fought from home. My tv stopped working half way through and wasn't fixed with the reboot.

Cons: When sitting in an exit row an attempt should be made by staff to reserve overhead storage for those in the exit row because of the no storage under your seat policy, after all you had a staff member right there!

Pros: The crew are the friendliest, nicest crew. I’ve flown Iberia and JetBlue the past year and the Aer Lingus crew are so much more hospitable and service oriented. From cockpit announcements keeping passengers up to date on flight info, to food service, the crew does an excellent job.

Cons: Boarding the plane was too chaotic. There seemed to be a lot of confusion. They were boarding rows 8-23 but no one was getting through the gate to the plane. Before anyone from this group got on the plane, they added rows 24-46. Ambiguity causes stress. A more orderly lining up of passengers would be less stressful.

Pros: Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights.

Cons: Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising.

Pros: Me gusto el trato de las azafatas y la comida estuvo muy buena!!

Cons: Deben mejorar la comodidad de los asientos

Pros: Flight left on time.

Cons: In old section of Lisbon airport, and inadequate space to conduct orderly and efficient boarding Both deplaning and re boarding done via movable ramps and passage to and from exposed to weather (thankfully not raining).

Pros: NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS

Cons: EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER

Pros: Amazing crew and Ground staff. Check in and bag check in was really smooth and fast.

Cons: Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it.

Pros: The crew was ok, very uncomfortable seat, I had an isle seat and everyone bumped into my shoulder. I never had to pay for checked baggage in a transatlantic flight, it’s not my first time flying. I was also asked to check my carry on, to what I declined for personal reasons.

Cons: Vincent, the Director of Services ensured that this is the best flight I have ever had on AC’s Business Class

Cons: Seats were very tight compared to other airlines

Pros: Crew was perfectly fine.

Cons: Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!

Cons: horrible dry croissant for breakfast

Pros: The crew was very professional and courteous.

Pros: Crew was great. Peppy and kind.

Cons: ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD

Pros: Crew was very good. Food was OK.

Cons: Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated.

Pros: I was amazed how comfortable we were in economy. Pillows, Blankets that felt like cotton. I would fly Lufthansa over an american carrier any day. We passed through the business class cabin on the way out and I can only imagine how much they were pampered!

Cons: Since flying in the US has become expensive and painful I was not expecting much from this flight. They exceed my expectations by so much that I cannot think of anything I would change. (Ok, my chicken was a bit over cooked but that was such a minor thing.)

Cons: None

Pros: Crew was amazing.

Cons: Seats were very uncomfortable, no air controller and the TV screen with the flight information was right in front of us. Even the flight attendants couldn’t turn it off and it was so bright making it difficult to sleep.

Pros: The crew was ok, very uncomfortable seat, I had an isle seat and everyone bumped into my shoulder. I never had to pay for checked baggage in a transatlantic flight, it’s not my first time flying. I was also asked to check my carry on, to what I declined for personal reasons.

Pros: Good service and no delays

Cons: Food and entertainment were lousy. There was dried barf on the wall, the audio jack and screen were broken, no salads were delivered to the plane that day. WHAT???

Cons: Online check in was not accessible.

Cons: Offer water or soft drink without buying it.

Pros: There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see.

Pros: Lovely staff

Pros: Free Wifi

Cons: Free Wifi all over the flight

Pros: the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!

Cons: nothing

Pros: Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV

Pros: Entertainment options were great crew was very friendly

Cons: Seat could be more comfortable

Cons: It’s an international flight. It is what it is!

Pros: Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free.

Pros: We upgraded to business class so service was super attentive

Cons: Business class on AC was equal to premium economy on west jet but lwithout the amenities on west jet

Cons: Online check in was not accessible.

Cons: Seat cushions

Cons: I badly needed more leg room.

Pros: Excellent crew support for traveling with a wheelchair.

Cons: Food and entertainment.

Pros: The flight was relatively on time and the crew was nice

Cons: The food was not the British Airways high quality

Pros: Crew were brilliant and I felt well looked-after.

Cons: Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane.