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Cons: the plane was late

Cons: Seats cramped. Cabin crew in my section unhelpful and not particularly friendly. Was cold and asked for blankets and was told to go looking for one. Food service selection poorly planned: both main entries had dairy and no alternative was offered when I explained that I was lactose intolerant. Desert was dairy also. Snack had a lot of cheese. I later noticed one of the cabin crew eating a n apparently non-daily pasta dish. One toilet was also out of service.

Pros: see above

Pros: Food service was good though beverage service somewhat confusing . The printed material was not available in the seat pocket.

Cons: Isle seat in row 43 with little foot room due to a metal box bolted to the floor was not OK for a 6+ hour flight. General boarding of all rows seemed chaotic and slow as opposed to loading by higher rows first. This was my second transatlantic flight with Aer Lingus - booked 6 months in advance- where I was assigned a seat in a row in the back, row 43 and row 46 - definitely not my preference for seating.

Cons: When my husband retrieved his luggage, it smelled terrible- like dog poop. We had to drive home with the windows down & throw away the baggage when we got home.

Cons: The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult

Cons: The terrible communication for delays and boarding.

Pros: The flight was good.

Cons: The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of.

Cons: Boarding at the airport was a nightmare. There were many other flights boarding at the same time and the lines were mixing together and everyone was confused.

Cons: From top to bottom, this airline is extremely incompetent and should be seen as nothing more than a super cheap way to fly. Avoid if possible.

Cons: Skip Iceland Air and take a budget airline. Iceland offers nothing, no food, no free baggage, nothing.

Pros: The seats were spacious though they did not recline at all. The flight was very smooth, including the landing!

Cons: We sat on the runway for 35 min due to a maintenance issue, but the wifi was working, so it made the time go by.

Pros: everything from the boarding and check-in process to in flight comfort.

Pros: Super comfortable

Cons: Every think was very better

Pros: Amazing crew!

Cons: The onboard entertainment were quite outdated selections. The seats are very small for such a long flight.

Pros: The flight crew & the flight itself was great.

Cons: The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting.

Pros: Food was delicious! Crew was very nice and friendly and plane was very clean.

Cons: Plane was dirty

Cons: Not having to change airlines. If the 1st flight hadn't come in 40 minutes early, I might have missed my connection.

Pros: Upgrade to economy plus

Cons: Norhing

Pros: The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early...

Pros: Yes

Cons: Everything very good

Pros: Crew was solicitous.

Cons: They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat.

Pros: In flight entertainment was great

Cons: seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)

Pros: Nothing.

Cons: Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible.

Pros: Clean Washrooms

Cons: N A

Cons: Best option across the pond, amazing upgrade prices

Pros: Crew was great, food was tasty

Cons: A little bit more leg room and newer sits

Pros: The flight went as expected. there were no surprises.

Cons: ?

Pros: Timing, easy boarding.

Cons: Nothing

Pros: Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat.

Cons: Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment

Pros: Nothing

Cons: I could not fly

Pros: Competent crew

Cons: Flight was badly delayed.

Pros: The attendants were constantly providing services to the passengers.

Cons: Third delayed flight in a row within the week. Seems to be considered acceptable business practice.

Cons: More room. Not losing our luggage at the end.

Pros: Crew

Cons: Screens need update, mis functions on equipment

Pros: I liked that it was a straight flight from SFO -ZRH. On board entertainment was great.

Cons: Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !

Pros: Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!

Cons: Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!

Cons: It would have better if the flight wasn’t 5 hours late.

Pros: Great crew. That’s about it.

Cons: Absolutely horrible business class on the A330-343. Honestly, they should be ashamed of flying this airplane. They have four of these from Singapore Airlines and of course on both flights I was unlucky enough to get stuck with it. The cabin looks horribly outdated, is worn out, and smells.

Pros: The crew

Cons: Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost

Pros: The crew was really good and attentive

Cons: The boarding was a little chaotic

Cons: They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch.

Pros: Flight was incredibly smooth and on time.

Cons: I had selected an emergency aisle seat because additional legroom was offered in those seats, however, the seat was so narrow I couldn't sit there. Moved to a regular seat instead. Food was really mediocre compared to food I've had on other airlines.

Pros: Nothing

Cons: I needed to change my flight and was not able to access help from overseas- please have someone contact me so that we can arrange my return flight. Thank you, Diana diana@aliveanew.com

Pros: Very friendly and cheerful staff.

Cons: Boarding was chaotic; there was little to no crowd management. Row numbers were called to board the plane before the staff even seemed ready to receive them. There was no vegetarian meal option, and my in-flight entertainment completely ceased functioning less than halfway through the flight.

Pros: Food service was good though beverage service somewhat confusing . The printed material was not available in the seat pocket.

Cons: Isle seat in row 43 with little foot room due to a metal box bolted to the floor was not OK for a 6+ hour flight. General boarding of all rows seemed chaotic and slow as opposed to loading by higher rows first. This was my second transatlantic flight with Aer Lingus - booked 6 months in advance- where I was assigned a seat in a row in the back, row 43 and row 46 - definitely not my preference for seating.

Pros: Great pilots and communication. Good boarding and gate crew.

Cons: No entertainment, limited drink service. Flight was rerouted and very poor reimbursement provided.

Cons: British Airways neither a budget airline nor a lux airline. Doesn’t know what it is.

Cons: Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea.

Pros: The seats were great. The crew were very personable and accommodating.

Pros: Crew was friendly.

Cons: During the flight many people (including myself) complained about the very cold temperature setting inside the cabin. Passengers who asked for a second blanket did not get any. Unfortunately, the crew never switched on the heating system in order to make the flight comfortable for most passengers.

Cons: We were all stressed that we would not make our connection but the crew claimed they held flights for all 189 passengers connecting.

Cons: Chaos at gate. Audio jack on entertainment needs replacing, keeps cutting out. MUCH abuse of carry on size and amounts. Monitored at check in, but numerous people didnt bring carry on when getting boarding passes. No monitoring at gate. Boarding pass would not scan for a large number of people

Pros: crew was fine; Helsinki airport is nice

Cons: boarding was disorganized and late -- with little communication. They didn't even make a boarding announcement, so there was a lot of unnecessary lining up, waiting, and nervousness -- then they did not help people make their connections after they got in late, again, making much nervous jostling.

Pros: see above

Cons: AER LINGUS

Pros: had trouble getting a ticket in the airport. was not checking a bag so they went out of their way to print one ensuring I did not have to wait in a large bag check line. seats have decent room, tv's had a great selection. food was good during the flight and staff was attentive. top 3 transatlantic flight for me(done around 20)

Pros: The entertainment system has been upgraded on planes I've flown on recently and is very good. Food is normal airline blah, no better no worse.

Cons: The crew are very fussy. Can't wear headphone on takeoff and landing whereas other airlines allow, They charge for alcohol so the drink service takes twice as long while they collect money/credit cards. Constant, constant, constant announcements. Impossible to watch a movie without some interruption. No, I don't care who is chief flight attendant in business class. Towards the end of the flight, they subject you to a charity video. You have to listen/watch. The inflight entertainment is interrupted (again) for this.