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Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Nothing, they cancelled the Trip/Flights

Cons: A pandemic not to occur and cause cancellation of this trip. Planned for over 6 months, cancelled.

Pros: The plane ✈️ itself the attendants . The entertainment on board. Really great

Cons: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Pros: The plane size & comfort was excellent. The staff were very friendly

Cons: N/A

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Pros: Confort and kindness

Cons: It was too cold

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Cons: Very nice crew and great food

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Perfect

Cons: Nothing. Flight was amazing

Pros: The crew was very kind

Pros: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep

Cons: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.

Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: Everything about the flight

Cons: Nothing

Pros: Very courteous

Cons: For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money.

Pros: I had a great seat and the crew was very helpful and nice! It went very smoothly, especially considering the circumstances, and we even got there early!

Cons: I accidentally put this in the wrong survey (the PNS-ATL) one but there was a lot of changing of gates and running around before the flight. I understand how hectic this whole situation is though so I don’t blame you all at all and everyone I talked to was very helpful. The app helped a lot too with figuring out where I needed to go

Pros: Highly attentive crew, extremely helpful, made a bad day bearable

Cons: TVs/outlets on my side and section of the plane were not working.

Pros: Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs.

Cons: I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era.

Pros: Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines.

Cons: Drink and snack service, but captain was concerned about "bumps"

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Cons: It's KLM. What else do you need to know.

Pros: Highly attentive crew, extremely helpful, made a bad day bearable

Pros: Crew was friendly and engaging

Cons: I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well.

Pros: Flights were on time

Cons: Seats are more narrow than other airlines.

Pros: Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs.

Cons: I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era.

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Cons: All of the less than good, obvious!

Cons: When its rain we shouldn’t walk to the air plain

Pros: 10/10 would recommend..

Pros: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.

Cons: Swiss perfect as always, Barcelona ground worker disaster, as always....

Pros: Crew was friendly

Cons: Food

Pros: Felt safe withe the cleanest of the plane

Cons: Price

Pros: Delayed

Cons: Delta.... they’rrrrrr Grrrreaaate!

Cons: TVs/outlets on my side and section of the plane were not working.

Pros: The crew’s positive energy and great service were truly amazing. Kudos Delta!

Pros: The crew was amazing! The plane ride was smooth!

Cons: You should load the plane from back to front since everybody exits the plane from front to back. It is simple school bus rules

Cons: People wiping down their seats during the flight .... how silly

Pros: Friendly cabin staff and one of the most enjoyable addresses by a captain I've ever heard (and seen - he was out in the first class area when he welcomed us).

Cons: Nothing

Cons: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.

Pros: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Cons: More legroom

Pros: inflight staff are good but on the ground staff at airport need a great deal of improvement

Cons: Delayed arrival at Bangalore by more than 1 hour.

Pros: Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket.

Pros: Crew was very nice

Cons: The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight.

Pros: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Cons: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Pros: Wide choice of movies and entertainment

Cons: Better menu options and in-flight service

Pros: The crew were friendly enough and willing to serve.

Cons: The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.

Cons: More comfortable seats

Pros: My seat cushion was out of alignment so not great. But I like the two side seat configuration.

Cons: Boarding is a zoo. Board by row. It’s faster.

Pros: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.

Cons: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!

Cons: Even the layover was good. Seeing the northern lights from.the plane was spectacular