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Pros: N/A

Cons: Crew were all over the place (at Club Europe Cabin) and very unorganised. We went to galley few times to ask them to bring us drinks even thou they have taken our orders. They need more training to be at Club Europe Cabin. The seats should be more comfortable and should give people more leg rooms.

Pros: Crew was so nice and seats were comfortable

Pros: rebooked onto another flight due to missing connecting flight in london

Pros: Friendly Crew

Cons: The timing of the food service vs hours of flight

Cons: Larger meals.

Pros: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)

Cons: A lot of delays, on both flights. We spent twice as much time waiting than flying.

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Pros: The crew was very careful

Cons: They lost my luggage :(

Cons: Thanks

Cons: Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!

Cons: Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again.

Pros: Crew and food were excellent. Very happy to accommodate my husbands health issue.

Cons: Choice of movies and tv shows limited and lacked variety.

Cons: In approaching an attendant to purchase a beverage we were abruptly informed that they were on a break and go to the forward cabin.

Pros: Customer service on flight back to Boston outstanding. Flight attendant with sense of humor, got me vegetarian meal even when I forgot to pre-order.

Cons: Touch screen technology horrible - practically have to punch seat back numerous times to get response (poor person in front of me!). Wasn't just mine either - everyone had this issue. Movie selection tepid. Can't use your own headset & get stereo sound because of their 2-prong system. Whole setup really bad. On overnight flight from Boston to Dublin, could barely sleep because flight crew kept interrupting with announcements about collecting trash.

Pros: Flight as such was good and smooth

Cons: Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price

Pros: I liked the window seat.

Cons: They didn’t talk much about the landing card.

Pros: Flight attendants are polite

Pros: Everything! I never knew Finnair was such a great airline.

Cons: Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better.

Pros: Crew was very nice

Cons: No drunk option other than orange juice or water, and orange juice gives me heartburn so more options necessary

Pros: It left on time and arrived on time

Cons: Service, comfort and food as I would rate these below 0 if there was that option.

Cons: A toilet had no water. The internet was not working for the whole flight

Cons: Nothing the flight was great and very fast.

Pros: Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.

Cons: My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!

Pros: The price

Cons: The delay

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Pros: the staff was nice and attentive

Cons: the boarding procedures at CDG were lengthy and unlcear

Cons: Leg room

Cons: You canceled my trip

Pros: Boarding was efficient. Everything else was average.

Cons: With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat.

Pros: Everything, I love Lufthansa

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Cons: Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.

Pros: The flight was held when our previous flight was delayed so no rebooking was necessary.

Pros: non event --missed connection flight due to bad flight crew. my name is liam from new jersey

Pros: It got me to Iceland!!! The crew was courteous when asked but really quiet otherwise.

Cons: Maybe because it was an over night flight, the crew was very quiet and for 9 hours, only offered refreshments twice, and food choices could have been better. And really no leg room, even for my short legs. Didn’t move my seat back for 9 hours cuz I could feel the knees of the person behind.

Cons: Let know all the hidden costs before buying tickets

Pros: The crew was very courteous and kind. It made the long flight so much easier even with being pregnant.

Cons: The seats could be more comfortable, but the blankets and pillows helped.

Cons: I never took my flight, the customer service to cancelling my ticket would have been a huge help.

Pros: Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price.

Cons: You canceled my trip

Pros: Everything, I love Lufthansa

Cons: Punctuality

Pros: This plane was much bigger and the seating was more comfortable and spacious. Also helped that this flight was less longer than my first.

Cons: The bathroom was dirtier than the other plane by having tissues on the floor. Also, plane was delayed because of cold weather and another plane took our spot during our land.

Pros: Nothing

Cons: N/a

Pros: All good.

Cons: All good.

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Pros: I like that they give a pillow and blanket on the plane. I also like that from Dulles to reyjavik they gave us a bottle of water.

Cons: The boarding process is a bit confusing and not well organized compared to other airlines. They should give a bottle of water every flight.

Cons: Uncomfortable seats

Cons: Wish they served ANY free food

Cons: I never took my flight, the customer service to cancelling my ticket would have been a huge help.