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Friendly staff

I normally prefer to fly on an Irish airline and so will revert to Ryanair when the opportunity presents itself.

comfortable seating plenty of legroom

boarding wasn't organised very well

Delayed flight

Nothing. No luggage. Ruined vacation and only getting the run around as I write this on day 3.

We were late taking off due to the airport and plane not sharing passenger data, and then forced to delay exiting the plane and then forced to sit on a bus rather than enter the terminal.

swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time

I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule.

All was perfect

I was comfortable enough to fall asleep before takeoff. No long lines or waiting

The check-in was friendly enough, and lines short, but paying for one piece of extra luggage (which I couldn't do online the night before), and getting seat assignments was archaics

The gate attendant had the worst customer services skills on record. She forced me to gate check a clearly regulation sized piece of luggage, forcing me to hand carry the remainder of my things (cameras, electronic equipment), which caused my neck and back to go out. She was a nasty piece of work. The plane was dirty, and it got in 30 minutes late to Heathrow leaving us under one hour to get to our connection to BA in another terminal!!! Awful flight, awful airline, awful experience.

It was a fine flight - there was nothing bad, but there was also nothing exceptional.

I was bummed there was no in-flight entertainment, but I believe this is normal for shorter flights anyways.

They doesn't let me land and they doesn't give money back

My ticket was somewhat unclear on what airline i was flying to London. I thought it was British Airways when it was really Aer Lingus. Almost missed the flight being in the wrong terminal.

Pilots were great. Extremely rough weather (Desmond) but they did an awesome job! Crew great as well. Security thorough. Arrived in London safe and sound. To me that's the name of the game.

Can't complain about a thing

The crew was nice and friendly. The entertainment was great.

It was very strange how many people checked our passports and green card after we had already gone through security and already gone into the lounge. We would walk three feet and then someone else would check. It felt unnecessary.