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Pros: Not much

Cons: You fly international for 8 hours an you don't have screens and have to pay for entertainment..or a glass of wine?? 60 dollars to choose your seat???..air Canada sucks. I flew to Europe with over 12 different airlines this is one of the worst for sure.

Cons: They should make the rouge player app so that you can see the entertainment options before you are trapped on a plane with no access to WiFi. The offering is pretty sparse, and had I known beforehand I would have brought other content

Cons: Notification from the Travel agency that I needed to get a Yellow Fever immunization.

Cons: Food could be improved by improving preperation

Pros: The seat was broken, The temperature was freezing and despite asking 3 staff members nothing happened to sort out the situation.

Cons: several thinkd as above

Pros: Sorted issues with baggage instantly

Cons: Labelling for seat locations

Pros: Crews were rude without caring, it was a significantly delayed flight so that is just terrible experience

Cons: Please provide good service, we don't pay to get bad service

Pros: Super friendly, comfortable for the long flight, plenty to keep you occupied. Its my 3rd time flying with them and the flight is always smooth. And it doesn't hurt that there is a huge shamrock on the tail wing to make superstitious people like me, feel a little bit better! I will only use them!

Cons: Staff rude and short

Pros: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.

Cons: Food quality was not so good.

Pros: The crew was great. The soecial meal request was hadled well despite oversight.

Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Pros: Very good customer service on flight. Love the way they treat their customers.

Cons: Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else.

Cons: Flight delays were unimaginable

Cons: We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund

Pros: The large amount of entertainment to choose from was very nice.

Cons: Timeliness and comfort in seats could be better.

Cons: Being on time for a change

Pros: Seats were ok. Crew was friendly, attentive and communicative.

Cons: Not much in terms of entertainment

Cons: Better choice of food such as prepacked salads etc not just sandwiches

Cons: Constantly late! Unreliable and missed my connecting flight, AGAIN!!! 4 out of last 10 flights I have had lost luggage. No apology, it’s “just BA”.

Pros: Great crew on board. Very helpful and friendly.

Cons: Check in staff need more customer service training.

Pros: Seats were comfortable.

Cons: Free coffee and soft drinks. It is a 3 hour flight.

Pros: The entire trip was wonderful! Entertainment system, food and seats were just fine. Boarding made sense and was done in an organized manner.

Cons: I don’t have a thing to complain about

Pros: Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle.

Cons: The check-in at Washington Dulles was understaffed. Boarding was chaotic.

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Pros: The friendliness of the crew

Pros: The seat was a little uncomfortable but the crew were amazing.

Pros: Great crew, comfortable seating with enough leg room.

Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Cons: Perdieron las maletas

Pros: Crew was very professional and efficient! Flight was fairly on time

Cons: Selection of movies was not the best I've experienced

Cons: The flight was delayed so we had to taxi over an hour on the runway at around 11pm. Would have been nice to have been served water or something while waiting

Pros: Super comfortable

Cons: Every think was very better

Pros: I loved the spacious business class cabins

Cons: For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture.

Pros: The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys.

Cons: I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out.

Cons: Organisation at Tegal airport, was a free for all to board the plane.

Pros: Super friendly, comfortable for the long flight, plenty to keep you occupied. Its my 3rd time flying with them and the flight is always smooth. And it doesn't hurt that there is a huge shamrock on the tail wing to make superstitious people like me, feel a little bit better! I will only use them!

Pros: The crew was Excellent the seating was good..

Cons: Nothing everything was good

Cons: Crew could have been more interested. Seat could have reclined and gone upright properly.

Pros: Crew was very nice

Cons: When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Cons: Not being 1 hour late

Pros: Crew was nice and pleasant

Cons: Flight very late

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Cons: For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture.

Pros: For the most part the people and workers were very nice

Cons: Couldn’t add baggage with the ticket bought online. Once I did it cost $100 to add 1 bag. Checking in process was the worst, as many kiosks didn’t work and the software seemed buggy.

Pros: Friendly competent staff

Cons: Nothing in particular

Pros: Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc.

Pros: Everything is fine.

Cons: No

Pros: More space for the kids!!

Pros: Plane was awesome and comfortable

Cons: Delayed without updates for hours

Pros: Crew was really wonderful

Cons: Seats were not comfortable and the food was terrible

Cons: The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival.

Cons: Lost bags

Pros: Easy boarding, short flight

Cons: Free water at least would have been nice.

Pros: Special meals were great

Cons: One of the flight attendants was a bit rude

Pros: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!

Cons: A queuing system would be better-it was a bit disorganised at Amsterdam!

Pros: Friendly crew, upgraded seat was worthwhile

Cons: More snacks in between meals,

Cons: Too hot inside the aircraft

Pros: Crew was friendly

Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs