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the first flight smelled like urine Ac didn’t work pathetic experience

We were delayed due to a mechanical issue, but the gate staff and then later captain were giving thorough and frequent updates. Ended up being delayed about an hour, but we did get out, so it was overall a good flight!

My luggage never made it, I booked business class only to find out I’m sitting in the back. Very disappointed with the reservation

We were treated politely and the crew was nice. Again no one knew why there was a delay. Food was hot and a lot was offered but bad in taste. Seats weren’t the worst but for a long flight your legs ache from it. Entertainment was old not very interactive

I found the seats ergonomically uncomfortable forcing the body to seat slightly hunched. For a short flight I worked on adjustments but for a longer flight, it would be difficult.

I cancelled this flight 2 days before departure but I followed your texts and emails and IF you were correct this flight turned into a nightmare.

The Phildalphia to Allentown portion was a BUS, not a plane. All was as expected.

WiFi didn’t work for me. as headphones didn’t work either.

Terrible. I did not like the delay without recourses to help passengers to get to their destinations. AA used to offer coupons for food and overnight accommodation, but not this time. The flight planning was terrible despite of all the current technology available; AA could have informed passengers better that the replacement flight is impossible today, instead of stringing passengers along for 6 hours before cancellation, so that passengers can make earlier alternative arrangements to get home.

It was a bus not a flight. Okay bus ride.