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Pros: Friendly staff.

Pros: Helpful crew.

Cons: These planes are tiny. Our equipment was B717.

Cons: I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint.

Pros: Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean.

Cons: Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable

Pros: Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded.

Cons: Seats were narrow and I’m not a big guy. 6’0”. 185.

Pros: The crew and staff were friendly. The flight was full so they checked our bag at no additional charge.

Cons: They had no earphones for the flight from Cancun.

Pros: the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan.

Cons: Almost 3 hours delayed

Pros: Flight was on time and arrived 15 minutes early

Cons: Nothing

Pros: Nothing

Cons: If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted

Pros: The crew was very kind and welcoming.

Cons: The seats are much tighter than Southwest and Virgin. My husband and I are taller (6' and 5'9" respectively) and our knees kept bumping the seats in front of us.

Pros: The crew was amazing. Very helpful to the best of their abilities.

Cons: To start off with. Next time they change the gates, all passengers should get a email. Maybe an ounce it over loud speaker in airport. So we won't miss our flight. secondly. Our flight was stuck on msp runway for 1 hour n 45 minutes before we were able to pull in to a gate to get off. No open gat