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Pros: The flight from IAD to KEF was fine, but the flight back was not so good. I liked that they waited for those with connecting flights and the staff was nice.

Cons: The right half of the plane had no entertainment as the system wasn't working and the crew couldn't fix it. When I checked in I only had the option of a middle seat, so we were 3 cramped in a row, while the lady on the opposite side slept flat across her 3 seats that no one was sitting in.

Pros: Some of the staff was nice

Cons: The plane was very hot, did not serve food even a snack on a 6 hour+ flight. There was absolutely no one at the ticket counter to help. Will not fly again!

Pros: The price

Cons: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Pros: Flights arrived on time

Cons: Lousy crew at checkin gate, and on plane, they try and charge you for everything

Cons: Food poor going to Munich , legroom poor.

Cons: Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it.

Cons: The seat didn’t recline and the entertainment didn’t work

Pros: Planes were comfortable and well maintained.

Pros: To reach the goal.

Cons: Food. Time.

Pros: Flight was fine....

Cons: ....but departure wa delayed over an hour

Pros: The crew was very nice , and very comfortable seats .

Cons: Everything was great

Pros: Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus.

Pros: The crew was very nice and helpful.

Cons: I wish that a snack or small meal were included with the flight.

Cons: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient

Pros: Always love the food and the crew.

Cons: Overall, boarding process is chaotic and can be frustrating

Pros: Helpful crew.

Cons: Disorganized check-in process. Information tableau showed 3 flights on different airlines to be checked in at Turkish Airlines area (#3). After 1 hr in line we were told that IcelandAir hasn't started check-in yet, and it would be at an opposite end of the same counter in a different line. Great!

Pros: Very nice plane and we left on time and the flight was very smooth.

Pros: Tallin airport is beautiful

Cons: Lost luggage and indifferent assistance.

Cons: At least a complimentary glass of water or juice in Economy.

Pros: The crew, plane and airport was great!

Cons: Part of our luggage was disassembled and not delivered to the final destination.

Cons: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient

Pros: Some of the staff was nice

Cons: The plane was very hot, did not serve food even a snack on a 6 hour+ flight. There was absolutely no one at the ticket counter to help. Will not fly again!

Pros: Our flight was delayed so we didn’t have time to talk to anyone at the gate about how we received boarding passes in different rows even though we had already booked seats together. On our flight from MCO to Iceland originally we were hassled by the flight attendants who demanded to see our receipt

Cons: The seat assignments and the customer service from the attendants.

Pros: More space than expected.

Cons: I wish there would have been a meal included with the flight.

Pros: Plane had USB ports. Gave out free water bottles.

Cons: Plane was very hot. Bathrooms very dirty. They refilled water bottles with common large bottle. Very unsanitary! Yuck. Flight was over an hour late arriving in Denver.

Pros: Staff was excellent.

Cons: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.

Cons: Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person

Pros: Safety of aircraft

Cons: Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them

Cons: One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay.

Pros: The most comfortable coach seats I've ever been lucky enough to sit in (aisle and window in the first row of economy)! First time flying an A340-600, it's a great plane for a long trip.

Pros: Crew were great. Very helpful and friendly

Cons: Would have been better if the plane left on time and I didn’t have to miss my connection

Pros: The crew was very attentive. They constantly made sure we were hydrated and comfortable.

Pros: A Neal should be included in such a long flight.

Pros: Smooth flight, plenty of capable crew

Cons: Boarding was late for the second time this trip, computer system issues...?

Pros: Love Lufthansa

Cons: Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach.

Cons: The ife screen was extremely slow and unresponsive.

Pros: Safety of aircraft

Cons: Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them

Pros: Always love the food and the crew.

Cons: Overall, boarding process is chaotic and can be frustrating

Cons: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.

Pros: Some of the staff was nice

Cons: The plane was very hot, did not serve food even a snack on a 6 hour+ flight. There was absolutely no one at the ticket counter to help. Will not fly again!

Cons: On boarding in Iceland

Pros: Always love the food and the crew.

Cons: Overall, boarding process is chaotic and can be frustrating

Cons: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.

Pros: More space than expected.

Pros: The flight from IAD to KEF was fine, but the flight back was not so good. I liked that they waited for those with connecting flights and the staff was nice.

Cons: The right half of the plane had no entertainment as the system wasn't working and the crew couldn't fix it. When I checked in I only had the option of a middle seat, so we were 3 cramped in a row, while the lady on the opposite side slept flat across her 3 seats that no one was sitting in.

Cons: We had a three hour departure delay in Munich

Pros: Crew was amazing and seats were comfortable.

Pros: The crew and snacks

Cons: They take the headphones about an hour before landing which isn’t ideal.

Pros: The planes were well maintained. Good entertain emend choices. Food was decent too

Pros: Comfortable, good entertainment, considerate crew

Cons: No frills; flight was delayed over an hour

Cons: Warm bus for the transfer from one plane to the next

Pros: Smooth flight, plenty of capable crew

Cons: Boarding was late for the second time this trip, computer system issues...?

Pros: Everyone was super helpful and made the trip comfortable.

Cons: Food included in the price for a 6+ hour trip!

Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane

Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation

Cons: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient

Cons: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Pros: Short flight

Cons: They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline.

Pros: Newer plane for this stretch.

Pros: the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least.

Cons: the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost

Pros: staff were polite, helpful, and efficient

Cons: super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance

Pros: Very enjoyable great staff,

Cons: Lower prices

Pros: SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional.

Cons: at least offered free water.

Cons: no peanuts?

Pros: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.

Cons: I wish there would have been a meal included with the flight.

Pros: Crew was nice, space was tight.

Cons: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.

Pros: I enjoyed my flight with Iceland air. What I especially liked was how polite and helpful at the staff members were. The plane was also very nice and clean.

Pros: The crew was very attentive. They constantly made sure we were hydrated and comfortable.

Cons: Food included in the price for a 6+ hour trip!

Cons: I wish there would have been a meal included with the flight.

Pros: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.

Cons: SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.

Pros: Flight was fine....

Cons: ....but departure wa delayed over an hour

Pros: Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!

Cons: They need to serve drinks with ice! US passengers need ice in their drinks!

Pros: crew was pleasant

Cons: boarding was chaotic