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The whole trip was excellent. The only thing I would change is the temperature of the plane was a bit high which made it uncomfortable to sleep.

Delay, luggage didn’t arrive. Had to go the next day to collect it

It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.

Put some new and several options for entertainment. Do not be rude to customers and avoid serving them an extra coke or something. We paid 1200 GBP for a return flight.. A noisy, crowded, rude and uncomfortable flight.

Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!

The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.

The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline

We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.

Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.

Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm

This was a short flight with no food. The attendants were great but the comfort was poor: just to cramped. The flight from Denver to Frankfort was excellent! Seating was roomier, food was good, service was good. This was a great experience.

Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.

I still prefer Delta, but Delta doesn’t fly to State College PA.

The seats on the aircraft are like sitting in a rock. During the boarding process they recognize Active Duty Military, why don’t they recognize Retired Military. I’ve always preferred Delta, this flight confirmed why I still prefer Delta.

The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.

The flight attendant was very kind and offered my son a snack for free.

Flight was quite late as there was no pilot Crew is usually excellent, this flight not as good as usual there were more mistakes, slower and less friendly service But honestly the aircraft was too cramped and uncomfortable for a 4 hour flying get so, do to the aircraft liability the very best you could ever do is mediocre.

service was slow and at times there was no service at all in premium plus seats. they do not care about people in premium plus

Left late after one day delay. Even after we were called to board we stood in line for 30 minutes. Seemed disorganized.

To san Francisco it was ok. From sf to Manila it was horrible

Fourth consecutive trip that American has run so far behind they disrupted the days travel entirely. No more American Aieli ea. time to try delta.

Pilots were very conscious about giving us a smooth flight

Very good. Flight on time. Cabin crew were all really friendly.

On time, smooth, luggage was out fast at the end of the flight. About perfect.

Pilots showed up late because they decided to stop and get something to eat instead of going straight to our gate, Forcing an 1 1/2 hour delay, and missed flight. Shame on the pilots.

There was a serious delay of almost 2 hrs to departure.. it would have been to be told what caused the delay. Apart from the delay, boarding and the flight itself went smoothly.

Our flight was canceled and we were stranded in another state for 3 days and were not allowed to get our bags.

There was an hour delay and not much communication as to why there was a delay. Otherwise the flight was fine.

Due to the long delays and rescheduling boarding was horrible. However, the gate staff and the flight attendants went above and beyond to remedy our frustrations. They were able to handle every potential harsh situation with Grace, compassion and coolness of head. Kudos to the MIA Gate A12 and night crew of flight 1572 YYZ to MIA.

Flight departed on time and arrived a bit early. Can’t go wrong with that! And makes a travel experience go so well

Problems checking in. Charged for bag which was to be included. Repeated trials with in line check in process

The hot towels before the second meal was an unexpected surprise. The crew was attentive and personable, and that’s a lot on a nine hour flight. And the hot pretzels were a kind of “auf wiedersehn “ to Germany.

SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.

I had to fly United where the flight crew was atrocious

Sitting in a hotel in Chicago because I was rebooked due to a missed connection. Very frustrating.

Flight was delayed for no reason and I missed my connection. This added another day of travel and I missed an event I was traveling home for.

I missed my flight because previous flights came in late. Customer service hard to find and could not reschedule for the same day. Many people appeared to be behind the customer service counter, but only one or two willing to speak to the public. No offer to find alternatives My experience frustrating Very bad

Seats in the center row have obstructed leg room. Entertainment center did not respond well. Staff was good, but coukd be of limited help

The food was straight up bad not gonna lie, seats are uncomfortable so I had to re-adjust my self most of the time, delayed our arrival time by alot.

Great flight. Friendly crew. Good food. Nice clean cabin and toilet was a good size. I like the starliner.

It was a pathetic experience. Booked Hindu vegetarian meal and they served chicken. Inspite of telling them repeated times, the issue was not resolved.

I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!

Friendly crew members. Food was so-so, below average. However, ice cream add a little touch and made a difference.

Overall American Airlines are good. For a long haul flight I would have appreciated if they had offered water durning the flight, as they don't provide individual water bottles. I applaud their recycling efforts onboard.

Experience was probably the best I’ve had on BA for a long time. Only thing is A380 is old now and it needs upgrading. The en re attainment screens are very small and the touchscreen barely works.

British airways canceled our connecting flight then sent an email 1 day before. Didn't offer us any comp for our flights or anything.

Flight cancelled! Rebooked by circuitous routing although there were seats available on other nonstop flights.

Service of the crews were great. Food on flight was very greasy, and salty.

Sardine can herringbone layout in business class. Uncomfortable and nowhere to put your book, phone, headphones, etc. worst hard product ever, and the service and food aren’t good enough to make it worthwhile. Expensive garbage. British Airways purchased this thinking only about financials, clearly not customer experience. British Airways business class is the garbage truck of the skies. Hard pass!

Horrible. I bought a flight with British airlines from Amsterdam to Orlando via London. Less than a day they changed my flight to London so I had to fly to London city airport and then find my way to Gatwick for my connecting flight. It was very costly