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There was no internet on the flight. As an executive flying during prime business hours, having internet is critical for a smooth experience. This impacted productivity and time that will need to be spent later to do the work I could have done on flight.

Terrible boarding - 4 flights boarded from the same gate. Chaos there; long ramps to the plane.

Comparing premium economy trips to other airlines United performs poorly in regard to food, service, bathroom cleanliness etc

They took us all the way to Monterrey to tell us they United were not allowed to land and we were sent back to Houston. Terrible experience.

Fine except from Chicago to moline three different gate changes and flight times

The food could have been better and the entertainment could have better movies or streaming.

Awful. No counter attendants. No dinner offered due to delays.

The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.

Slight delay but not bad. UA app worked well! Got regular updates of gate changes, etc. Don't have any complaints.

If other people in flight, followed instructions and were much cleaner.