Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "Turn the lights on early making it hard to sleep"
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
More than 40 minutes of delay, the crew even didn’t apologize or explain the reason why we are late, no service for a short flight
Uncomfortable seats, small, with displaced metal structures under the seats that make it impossible to sit properly for 10 hours of flight. This type of seats should only be allowed on short local flights of up to 2 hours, not on 10-hour intercontinental flights where one can hardly walk and go to the toilet due to lack of space. There is no question of short "walks" enabling circulation, due to lack of space. Audio video system not working (freezing), headphones not working (very low quality). The plane's staff did not respond to calls and were engaged in long and loud conversations among themselves. They served only at assigned times to deliver meals.
That they waited from my late arrival to board priority board. Smooth flight
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
We booked a flight with Lufthansa. Found out when we got to the airport that it was with Eurowings, I would have never booked a long flight with a low cost carrier. They charged for everything: headsets, blankets, anything you normally get on an international flight.
Right on time. Free water and a chocolate treat. Landed on time. Seamless
Frankfort airport was so unorganized and nothing worked according to the schedule
Flight was overbooked. Food was awful. Seats in economy class are a torture: narrow, not enough leg room. The airplanes classes are like casts: rich, average and poor…That system is a shame. Pilots were Excellent !!! Thank you!!!!
Cons: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pros: "Economy light is not a good choice but that is not what was special. Everything worked together very well, beginning with timeliness, but crew and service outstanding."
Cons: "See above. I will only buy further tickets directly from airline"
Pros: "The only thing to like was for the transatlantic flight they have a pretty nice selection of moves and show to watch."
Cons: "Not enough space to write all the thing wrong here. I will never fly Aer Lingus again."
Pros: "Crew was very friendly and boarding went smoothly and ontime."
Cons: "Seats are very close together. Young child behind me kicked the seat most of the way. Bags took a very long time to come out."
Cons: "Neither wi-if nor the movie system worked. Fortunately we had strong tail winds so an 8 hour flight was 6. They should have let us know while we were still in the terminal so we could purchase a book or download a movie. Beer and wine had to be purchased on an international flight. No economy plus."
Pros: "Nothing since I’m still in dublin"
Cons: "There was minimum help. Wait actually, in Manchester there was none. No one at the gate until 2:15pm when the flight was already 20mins late! No one updated an incoming flight with passengers needed to make connections."
Pros: "fantastic customer service"
Cons: "wouldve loved to have been left breakfast while i slept"
Pros: "The airplane, crew, service, hospitality, and enternaintment were great."
Cons: "Logistics of US border control while leaving Dublin was not as efficient nor smooth as the EU side."
Pros: "The movies available, the plane was new"
Cons: "Due to a computer software malfunction our departure flight from ORD to Berlin was delayed 1.25 hours causing us to miss our connecting flight in Dublin. Very little updated information about our ETA was made available, the crew kept insisting that we were going to not miss our connection."
Cons: "Never in my life I had to pay for coffee in a flight My seat was not cleaned after the previous flight. I found trash belonging to previous passengers on my seat."
Pros: "Aer Lingus service was good and efficient from check-in to arriving."
Cons: "Little time in Dublin to get to our connecting flight to Lyon. Security check was understaffed with long queues."
Pros: "Lights were on for the initial meal but relaxed for light breakfast snack."
Cons: "Cramped space and seats very uncomfortable. Terminal two not great either"
No food on plane.. flights scheduled 55 min..everything is very expensive on aeroport
No cancellations but one flight delayed due to arrival airport industrial action. Comfortable
Cons: "Paid for high speed WiFi Could not even check my mails"
Pros: "The crew was fine and boarding was efficient."
Cons: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."
Pros: "The crew was very attentive and personable during the flight."
Cons: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Cons: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."
Pros: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."
Pros: "I am still in one piece after flying."
Cons: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Pros: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Cons: "Better entertainment system... better food and more courteous cabin crew members....."
Pros: "The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job"
Cons: "Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld."
Cons: "Flight could have been on time. Delay meant no public transport at London airport."
Pros: "crew were all fine, uncomplicated journey."
Cons: "simply put magazine pockets on the back of the seats."
Cons: "the worst traveling experience. as intl travelers could not download the wi-fi at their airport and they charged 40.00 per person for just the check in ticket... the customer service was the worst ever. very nasty employees"
Pros: "Good flight and cabin service - on time."
Cons: "Long walk to gate. Boarding was like herding cattle. Far too few seats in departure lounge."
Pros: "Not luxury in any sense really however it was cheap"
Cons: "Stood in one line for over a half hour to find out I was in the wrong line and had to go to another line. Why not have someone asking or a few signs to direct people? Kiwi was horrible to deal with. I booked a priority flight but they only gave me non-priority but changed their documentation to look like it was priority. Went back and forth too manny times."
Pros: "It was a great flight from Marrakech to Rome. The boarding was seamless and hassle free. No extra fees or discussions about the size of my carryon or hand bag, just tagged it and brought it with me. Left and arrived right on time. Thanks Ryanair!"
Pros: "The flight arrived without crashing. 100% survival rate."
Cons: "Cattle call. Couldn’t check in early. No gate announcement until 15 minutes before boarding closed, so had to wait in central area then rush to gate. No policing of unruly gate area. Seated in middle seat that didn’t recline. Had to check in via app prearrival at airport to avoid £55 fee per person. Basically the UK version of Spirit Airlines, but worse."
Pros: "I was pleased with the RyanAir staff at the Dublin airport and on the flight. Easy booking process and many options to help make traveling a bit easier"
Cons: "I have an American passport and did not realize I needed to get a visa stamp before boarding the plane. While I do realize now that it is mentioned on my boarding pass, there was no other mention of it along the way from arriving at the airport, checking my bag (I used self check), going throigh security, or anywhere else in the RyanAir terminal. Perhaps this could be made more clear for travelers who have never experienced this before."
Pros: "Keeps to schedule. A high performing low cost airline."
Cons: "Cost of the food and drinks but I’ll still fly with Ryanair again."