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Cons: "Flight delayed over an hour even though the aircraft was there. Also my luggage did not arrive aty destination"

Pros: "Sorted issues with baggage instantly"
Cons: "Labelling for seat locations"

Pros: "Crew helpful and friendly."
Cons: "Announcement could be clearer. Sometimes gabled and indistinct."

Cons: "There was a lot of turbulence which the crew could not do much about. Apart from that a good experience"

Pros: "Pilots were very smooth with the controls, especially on landing unlike Ryanair!"

Pros: "No food no entertainment"

Cons: "Dublin airport No suitcase when we arrived No food. No inflight entertainment"

Pros: "No time... Good service"

Pros: "Plane was only 65/70 full"

Pros: "Quick, on time, professional."
Cons: "Shuttle transfers... I prefer direct to plane boarding."

Cons: "Delayed as always"

Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"

Cons: "Haven’t flown it yet"

Pros: "the food"
Cons: "the service was disgraceful"

Pros: "Hate Ryanair! Cheap fools! Air Lingus are miles better. No pun intended."

Cons: "The flight was nearly an hour late taking off."

Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"

Pros: "Never made the flight"

Pros: "Pre clearance in Dublin Lounge Seat facilities"

Pros: "That it only lasted 50 mins"
Cons: "Packed with low class beer drinking plebes."

Pros: "Flew business class for the first time with Aer Lingus. The crew are friendly and helpful. The food on board was top quality."
Cons: "The lie flat seats in business class are not very comfortable. Especially in the straight up position. The entertainment system is pretty bad and the choice of movies, tv etc is very poor. The complimentary WiFi only worked occasionally. Can not understand how Aer Lingus claim to be a 4* airline."

Pros: "Crew were great"
Cons: "Delayed Dublin to Newcastle flight"

Pros: "Direct flight and preclearance completed in Dublin"
Cons: "Not a great seat, back middle; poor food"

Pros: "Space for legs unlike ryanair"

Pros: "Fast efficient boarding. Short flight so no issues."

Pros: "Left on time and arrived early"
Cons: "Nothing"

Pros: "Friendly crew, clean and comfortable."
Cons: "Luggage control was a bit off, passengers criss crossing trying to find space. I think the crew could have managed that better."

Pros: "the immigration in Dublin and the connection services in Dublin"
Cons: "I booked extra space seats and then they changed the plane and moved us in regular seats. We talked to a person from Air Lingus and he said it happens often but there's nothing to do. on board, the head sets are very old and you could only hear from one ear using the head set provided by Air Lingus. in 2018 ?! seriously !?"

Pros: "Check in, boarding and flight all great"

Pros: "Average flight"
Cons: "Not enough legroom I felt like a sardine"

Pros: "Friendly staff."

Pros: "Friendly staff with excellent humour, and an efficiently short flight time."

Pros: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Cons: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"

Cons: "I can't actually make a comment on the food since u have to pay for it and I didn't want to. Nothing appealed enough to pay for it. Entertainment wise, there was no entertainment so I have it one star"

Pros: "Luggage was couriered and arrived 9 hours later."
Cons: "That our luggage wasn't on the flight and we only realised after waiting/looking for over half an hour. Then had to do the missing report, all after a long flight. Couldn't someone in Dublin have rung and warned us?"

Pros: "The flight was nearly empty. Never had that silent, and peaceful flight. Everyone found there space and fell asleep."

Pros: "Confort"
Cons: "Too cold"

Pros: "I liked doing immigration in Dublin rather than Chicago, even though the process was lengthy. We couldn't understand why, having done the automated system, the process was virtually repeated at the immigration desk. Queues were very long."
Cons: "As above plus my husband's seat arm was broken. The inflight entertainment system was a joke. Back of seat screens fitted but not working. Very distant ceiling screens and only one working before the whole system failed. Not acceptable on a long flight."

Pros: "Crew polite. Seats comfy."
Cons: "One person checking boarding cards at gate led to a ridiculously long queue for a nearly full flight and made it late getting us all on the plane and passengers were getting annoyed. Then whatever machinery Aer Lingus use to push the plane back from the gate actually got stuck on the plane cone leading to another delay. Knock on was we were made to wait for a take off slot and made to wait for a landing slot at Heathrow so late arriving."

Pros: "Reilly dolly"
Cons: "The other trolley dolly"

Pros: "Good attention to detail without being in your face... very prompt"
Cons: "..."

Pros: "They were really good with my daughter who was very scared of flying"

Pros: "The comfort of the plane was great compared to Ryan air"
Cons: "I don't like that I must travel to Dublin from cork to fly to Amsterdam for a cheaper flight"

Pros: "Everything except the amt of room"

Pros: "Staff ruth, no asistent help, no staff on airport of rayanner in Dublin, dirty flor inside of plane I will never ever never never travel with Rayanner Slow slow service with both/ cheek in and boarding"
Cons: "No good coustumer service I will make sure non of my famili or friend not gone travel with rayaner OTHER COMPANY MUCH BETTER THEN RAYANER PAYING LITTEL EXTRA BUT NEVER WITH RAYANER 2 TIEMS AND SOO DISAPOINT"

Pros: "All was perfect"

Cons: "Plane was full of noisy school rugby children"

Pros: "Crew very pleasant"
Cons: "Seat by door very uncomfortable"

Cons: "nothing"

Pros: "Crew wonderful.N"
Cons: "None for now."

Pros: "quick entry - but it was not a full flight!"

Pros: "Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min."
Cons: "Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok."

Cons: "Food needs a taster to approve it. Not in the laboratory but on the plane"

Pros: "The pilots gave details of flying conditions and landing conditions. Flight was smooth and on time"

Pros: "Crew was very nice and no surprises while boarding at the gate"
Cons: "You had to pay for snacks or water"

Pros: "Really liked the flight staff.. great service and all very humorous. More room than on most flights and everything was on time"

Pros: "Service manager Alan and crew were lovely, very friendly and felt genuinely happy to help us. I have never been given so much free stuff on a plane before! The snacks and beverage offerings just kept coming. I enjoyed my warm meal. Entertainment offerings were good, and as we were on a newer plane the technology was better than other flights I’ve been on."
Cons: "Seats could have been a bit more comfortable and roomy, but they were decent and I didn’t have too much trouble sleeping."

Pros: "Very good crew. Friendly. Smiling. Helpful. Short flight. 50 min."

Pros: "Crew very friendly. Decent leg room in economy"

Pros: "nothing"
Cons: "no communication and a few apologies6"

Pros: "Crew was nice"
Cons: "We were about 45 minutes late taking off so it was stressful for all of us that had a connecting flight."

Cons: "Tough time. British airways wasn’t very helpful. Once our gate was changed no one told us or gave new boarding pass. We did have 7 hours to figure it out. But a clue where to go would have been nice. Missed my connection. Shuttle and hotel was a mess. Got a few hours of sleep outside the airport. Maybe I’ll get to Los Angeles soon."

Cons: "Could you refund me 50.00 as your price included bag price but when directed to book I had to add on bags for a further 50.00 and because of this they wouldn’t let me get on an earlier flight on my return sueevans999@hotmail.com or 07799411994 for response"

Pros: "The customer agents were helpful and just great"
Cons: "That out of 4 agents and the manager one simple agent wasn’t as nice"

Pros: "flight was great, safety video and pilots were great. 8/10 would recommend. Was great for the price. Attendants were great."
Cons: "No free beverage or food even on international flight. In the exit seats, there are major pros and cons. The exit row has amazing leg room, but you can’t use your tv screen like other passengers (can’t listen to movies because there is no aux plug and no usb to charge your phone like other passengers)"

Pros: "Overall it was fine. Friendly staff, everything pretty efficient."
Cons: "Truly disappointed to find that BA has decided to charge for ANY beverage whatsoever, even tea. I have such fond memories of flying BA years ago. My husband and I so enjoyed the disposable plastic blue teacups that we brought them home with us and still use them as kitchen scoops all these years later. I know that may seem silly, but even without that nostalgic memory, it just feels SUPER unpleasant to have to pay for the basic (non-alcoholic) beverage service. Honestly, just charge a few bucks extra on the ticket in the first place."

Pros: "Crew was helpful and kind"
Cons: "Charge you for even instant coffee, the alla cart way of doing things is taking over the industry. all about making more money"

Pros: "Gate agents good. Same with cabin crew"
Cons: "No AC charging. Legroom in business was tight"

Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"

Pros: "Irish people are super nice at the airport, anywhere, as at the boarding The captain has a good sense of humor. Air Lingus both flights has good looking staff and they are nice."
Cons: "The Airlines is Ari Lingus not British Airways Air Lingus has extremely tiny seats for a 11 hours flight. The technology on the plane was very slow and poor. The flight attendants hardly ever brings you water or juices and alcohol is not free of charge for an intercontinental flight. We got took off late cause of the weather but we were all safe."

Pros: "The flight attendants were great, helpful and polite. The food was delicious and there was planty leg room. A great airline to fly with and I'd highly recommend them."
Cons: "Nothing, all was great."

Pros: "Great staff, ultra professional"

Pros: "Finally getting to my destination 3 hours late."
Cons: "Issues with check-in, flight delayed multiple times, gate changes multiple times, non communication from attendants."

Cons: "Not the best airplane food I had, luckily I packed some snacks before leaving Düsseldorf"

Cons: "The change of seats with the motove of keeping balance on the plane"

Pros: "The flight itself was good and the crew was friendly and attentive"
Cons: "We won't go through Dublin again. The walk from the arrival gate to the maze of bureaucracy ahead was way too long. The airline should have not have that tight a connection knowing all the screening that must be done to board the next flight. We were held up at every entry point, not told what to expect and thus had to prepare for screening on the fly, while hoping our plane would wait for us, which it did and the many people who boarded after us. Entertainment system was slow and non-responsive and my husband's had to be reset to even start to work. One bag left behind, but delivered promptly within days of arrival"

Pros: "This was a BA codeshare but operated by AerLingus,supposedly a 4* airline."
Cons: "So called 4*"

Pros: "On-time arrival"
Cons: "Seating was very packed"

Pros: "All staff were very helpful and polite"
Cons: "This flight was delayed. When it came to boarding my husband who needs special assistance was first taken to board first but then had to be brought back as refuelling was not done and was then last on board. When we arrived at Heathrow his special assistance was not there and we had to wait for about 10/15 minutes. It is stressful traveling with someone who needs help and even worse when there are delays. We were advised that we could leave the aircraft which we did but we were left waiting in an area without any toilets which is a problem for him"

Cons: "No wifi. No tvs. 1985 just called and they want their no entertainment airplane back. This is 2017.... get with the program!"

Pros: "Luggage delayed."

Pros: "Prop plane but on time with professional staff"

Pros: "Attendance were friendly and helpful and courteous. The plane was clean and we arrived ahead of schedule."

Cons: "We were loaded onto a shuttle bus and then stood there (some sat, I could only stand...) for 10+ minutes until the last passenger arrived. Not sure what the airline could do differently there unless it's run a "late person shuttle," and from other passengers' remarks, this was unusual for this transfer."

Cons: "No food, and no entertainment. An older airplane"

Pros: "See above"
Cons: "See above"

Pros: "Generally I like the staff at BA and they are mostly on time"

Pros: "Clean."
Cons: "No complimentary drink or snack, how come?"

Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."

Pros: "British Airways certainly has slipped. Very mediocre service."
Cons: "Didn't tell us if/when we would be eating. I called for a flat attendant twice, with no response. When I pointed this out, she said that she knew they would be coming through the cabin with drinks, so she didn't bother to respond. Just so long as it was easy for her..."

Pros: "Connection desk and gate attendance were the only people who tried to help fix the mistakes made by the people in madrid. Global access allowed to quicken our time spent going home after the mets that was our flight home."
Cons: "the attendant at the connection desk did not understand why we had not been given boarding passes or allowed to check in to our flights in madrid. the gate attendants did not understand that even though we were numbers 72 and 73 person processed we were not allowed to check in, receive boarding passes or allowed to sit next to my sister who's reservation was connected to mine"

Pros: "Aer Lengus is great. Complete contrast with the trip from the US to Heathrow with BA-D. That leg was horrible, one of top two worst over my 30+?years of traveling internationally Viva Aer Lengus comfort and customer relations, what a difference with BA-Disastrous customer support in Heathrow"
Cons: "Aer Lengus is great"

Pros: "A little more leg room than regular flights, yummy food, more bathrooms. Even though I couldn't sleep during the whole 10 hours, there was a lot to watch and play provided by the airline."
Cons: "During the flight, I called the service button a few times and no one came. I don't mind going up and getting water, but it was a hassle being in a middle seat and asking my fiancé to let me out several times."

Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."

Pros: "Not much"
Cons: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."

Pros: "swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time"
Cons: "I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule."

Pros: "Staff was pleasant."
Cons: "Website didn't work for online checkin. Flight only half full but somehow I was assigned to the coldest seat on the plane with an exit door obstructing legroom. Toilets were out of order and only one was available for most of an eight-hour flight. Airline charged for drinks. Food (chicken stew in a brown gravy?) was repellant. Entertainment choices dated and uninteresting. Luggage lost, with one agent available to slowly help more than 30 people. Luggage missing for over 24 hours. No response from airline. Enough."

Pros: "The food was pretty good"
Cons: "The movie selection was really bad and not updated. They lost my luggage, but not only me, 10 more people luggage. And when we went to reclaim they didn't even have papers for all of us. Really unorganized"

Cons: "Terrible food, no option available online to order special meals, the restrooms were filthy and not looked after. We are never flying either British Airways or Aer Lingus in future. It was a big mistake !"

Cons: "The area we were put in prior to boarding was just a continuous weaving queue and was quite crowded and stuffy"

Pros: "Fast boarding"

Cons: "The staff are snappy with the passengers - she tried to take my coffee away from me - this was my 4th flight in 36 hours so I needed to finish it so took it back quickly !!"

Pros: "Safe journey and on-time"
Cons: "There are too many announcements, always advertising something or other, it is an invasion of the ears that cannot be ignored."

Pros: "Short flight so not much to expect"
Cons: "We were left sit on the runway after landing waiting for a spot to park up"

Pros: "Nothing, DO NOT flybw this airline"
Cons: "They charged me 220 pounds at the counter for boarding passes"

Cons: "Crammed into the holding pen like sardines in a can"

Pros: "Nothing."
Cons: "Flight was late. Gate agent hassled me for my Irish residence permit without articulating that she wanted me to produce it."

Cons: "Boarding in Manchester was a disaster. Scanned boarding passes, let everyone down the stairs to the apron, only for to be told to come all the way back up the strairs again because of a change of aircraft. Had to do the whole pre boarding and boarding process all over again. More interested in selling hot Panninis rather than check if we had a belt for our baby. Even after doing safety checks, they passed us and still didn’t have a belt for our baby. Only when we called them back And asked for a belt did we get one, and all this whilst the aircraft was moving. Waited over 25 minutes for our buggy bag to come out the baggage belt in Dublin."

Cons: "Daylight robbery. I got charged 55pound for not checking in online 2 hrs before. I felt disgusted by this ridiculous amount as I had no idea. Really frustrated with your search engine and Ryan air for not making this very clear"

Pros: "I liked getting off it he aircraft n Dublin."
Cons: "I didn't like that we were told the aircraft was ready to board at 8.30 pm and we were still stood waiting at 9.10 pm. I didn't like the staff's 'nobody cares, you're the last flight of the day' attitude, I didn't like we were late in but there was no apology for that, I didn't like that we got whiplash on landing, and I didn't like the apathetic manner that we were let off the aircraft. I realise it had been a long day, but it was for all of us. There were a lot of parents with very young children on that flight, so leaving them standing for 40 minutes to board just made them all fractious. By the time we boarded, those poor kids were beyond tired, so they were all crying. If Ruinair knew they were going to be late, there was no need to speed us towards a queue we'd be standing in for a good while after, they could have allowed the parents, kids and elderly to remain seated. All this did was serve to underline how little respect they treat their passengers with. Its unnecessary. ."

Cons: "The app wouldn't let me check in for my return flight without paying before i left"

Cons: "It would be an impressive feat, seeing that in regular flights is already annoying, with little sleep and no explanation for the delay whatsoever it would be nice."

Pros: "Na"
Cons: "Stood in a queue for ages. Got our bags checked and then told that flight in was delayed and once in passengers will deboard first and rhen we will board. No apologies offered. We left late and areived in Dublin late. The trays in front of our seats (all three in our row) were dirty with spilled teas etc and we were not able to use rhem. As for flight and crew and everything else it was ok and nothing special. We felt rushed and were told get a move on quickly."

Cons: "It was not Ryanair... It was KAYAK who fooled us."

Pros: "Fast flight"
Cons: "Mess at the airport, ryanair speeding at the gate but not with the flight"

Cons: "inconvenient"

Pros: "Crew on board"

Pros: "Just plain good old Ryanair on time no frills"
Cons: "All was perfect"

Pros: "Fly on time"

Pros: "Got there on time"
Cons: "It's Ryanair - a thoroughly unlikeable airline."

Pros: "Cost"
Cons: "Cramped"

Cons: "20 minutes notice of an 8 hour delay. Zero communication, treated like cattle by ground staff, given a €5 food voucher after literally chasing staff around other boarding gates. €5 is not “reasonable” food expense for this length of delay under EU261. Then sent a reminder to claim from insurance company. No Ryanair - we will be claiming full amount from you, and encouraged other travellers to do the same. Utter amateurs and fraudsters."

Cons: "Flight bit cramped in seats"

Pros: "Just a pleasant flight with pleasant crew. Couldn't ask for more!!"

Cons: "Plane arrived late, took off 1.5hrs after plan and arrived late in Dublin There was no tea, beer or wine. Most of the food was not available"

Pros: "savannah and other staff member who catered for front of airline were just fanstatic.. down to earth really helpful and clearly experienced. really well done. please can they be passed some thanks from me. wayne trueman front row"

Pros: "Getting off the plane at the other end, eventually."
Cons: "The massive delay, the move of gates to the other end of the airport only to get onto a bus and then wait 15-20 minutes to get off the bus and onto the plane. Even an offer of free coffee on board would've been nice but nope, just a few apologies over the PA."

Cons: "I don't like the fact that you have to pay to sit with your companions. As a protest for this I refuse to buy any food or drink on the flight."

Pros: "Good coffee (for £3)"
Cons: "Flight was delayed for an hour. Looked like the crew were a bit overworked."

Cons: "Ryanair's new random allocation for the seats is a joke. They are trying to make the most money off their passengers. I've flown with them for the past 5+ years and this is the first time I've encountered this nonsense."

Pros: "Crew seemed nice"
Cons: "An hour late to arrive. Paid for priority boarding and was taxied to plane to priority boarding was waist of money"

Cons: "I had to miss one of the legs of my trip to Dublin due to connection problems and struggled to find out if I could reschedule the flight. In the end I resorted to simply missing it and booked elsewhere as there were no tickets available on either Ryanair or your site.Ryanair need to be more accommodating of people who need emergency contact."

Pros: "Fast efficient service no problems"
Cons: "Nothing"

Pros: "We were not called"
Cons: "We missed the flight due to not being called over the tannoy and the next flight was 710pm and was another £200, also it meant that we missed the show that we were booked in for as it was a birthday present for today. Staff on the ryannaire desk was not very friendly or understanding to our situation."

Pros: "The crew were really friendly and helpful. It was painless, quick, and easy :)"

Pros: "crew very professional and friendly and boarding was quick and efficient.."
Cons: "flight price extortionate......flight delayed by over an hour resulting in me missing my bus connection and having to wait 2 hrs at airport"

Pros: "Price"
Cons: "Allocation of seats saw my wife in 5c and myself in 31d. 31e was vacant."

Pros: "Friendly and helpful cabin staff"
Cons: "Really cramped seating :-("

Pros: "Quick and easy .. flights bang on time, Return flight very 20 mins ahead , Nice staff"
Cons: "Ridiculous overpriced snack menu. Sandwiches etc.. And coffee not good too expensive.. Let's you down.!"

Pros: "Price Ok flight Boarding was fine"
Cons: "Crumbs on seats and wrappers on floor 1:10 minutes late to depart"

Pros: "Lovely new plane lots of room"
Cons: "Bumpy landing"

Pros: "Missed as flight from.larnaca was cancelled"

Pros: "Great app"
Cons: "Boarding was manic and Kerry airport facilities poor."

Pros: "Punctuality, cheery crew, decent leg room compared to some other airlines, inability to recline seats (great!)."
Cons: "Lack of seat-back pocket in front for book, newspaper etc."

Cons: "Did not used.mistake on the date of flight purchase. Explained to Ryanair the day of purchase for change to the date.no change nor refund of my money. Free money to Ryanair. Bad experience for me. Thanks"

Pros: "It was a steady flight"
Cons: "4 hour delay"

Pros: "Flight was problem free. A few delays when boarding but hardly any time delay overall. Seats were comfortable. Flight attendants were friendly. Time from start to finish was unbelievably quick."
Cons: "Not applicable as everything was fine and problem free."

Pros: "Quick flight crew helpful"

Cons: "Outward trip was delayed by approx 1 hour. Without any announcements or information. The return flight was just as bad, rushing everyone through to the gate waiting area just to be left sitting there for an extra hour."