Flight was on time, staff are friendly and helpful onboard.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Klm start boarding while somw air issue in the plan
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
Seats actually fit a human! Snack options were a bit lame but that’s ok
Everything was great…Flight Attendants were specially friendly and helpful.
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
The staff are extremely rude maybe even racist, I’ve never been treated so poorly in my life. I will never fly with Lufthansa Mor Discovery Airlines again.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
Crew was very slow with service esp food and picking up trash. Didn’t even do a last trash pick up before landing Waited 1.5 hours after food to take our trash and was trying to give coffee and tea when they hadn’t yet taken our trays away which was ridiculous esp for people trying to nap or needing to get up to use restroom When someone was sleeping instead of coming back later or skipping them they were trying to shove their stuff on me as if we were related just bc both of us were Indian when I told them clearly no. It was ridiculous.
We were helped whenever needed and had a pleasant flight.
Food was OK.. nothing to rave about but it was tasty enough. Many choices to choose from for entertainment. Seats tight but comfortable. Flight attendants cheerful & helpful.
Crew had enough time to pay a bit more attention to passengers. The service level of Lufthansa has been very poor in the past 2 years and I will fly from now on with other airlines where possible. This in particular considering that Lufthansa increased their prices above average.
Right on time. Free water and a chocolate treat. Landed on time. Seamless
