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The boarding process was a disaster. I was comfortably seated in the lounge at Athens when I got a notice the flight was boarding so I rushed to the gate. When I arrived, it was NOT boarding and we waited an additional 10 minutes before boarding started. There were no announcements regarding the order in which passengers should board and it was a bums’ rush. A total mess.

Turkish Airlines changed our business class seats at the last minute and said it was a computer glitch. No other airlines has had this glitch. The steak was like leather and nobody could eat it. The boarding process was extremely slow and we had to stand and wait in line for over an hour in EWR and almost as long in IST. Again while coming back our seats were changed from row 3 to row 6 for no reason. The food was a lot better from IST to EWR. The service was poor from EWR to IST and good coming back.

Boardings in Newark and Istanbul were kind of chaos. Dedicated lines for assigned seats seems to be a smart idea, but most of the people were getting confused and were going back and forth. The agents were yelling where to go. The food was limited. Whatever we asked, they were out of it. For example, I would imagine that most of the people would prefer chicken over pasta. By the time they reached us, only pasta was available. For a long flight, in our case almost 11 hours, it’s very uncomfortable to remain put in the seat where not enough space to stretch the legs. But this is the another story about economy and upgraded flights.

The quality of Turkish Airlines has definitely diminished. The planes are older and the 2x2x2 business class is antiquated and not in keeping with the prices. The food onboard is not as good as it used to be. Cold dishes, flavor not very good and weird selections and accompaniments. Our flight ran out of champagne before dinner. How is that even possible! Cocktails were served without Nuys. The nuts were presented 1/2 hour later. Poor selection of liquor with inferior cheap brands. Gordons gin is unacceptable. Over all I wouldn't choose them again. The end of an era!

When getting to our seats a blanket, headphones and pillow where there already. The food was very good and plentiful. I liked when they came around w/hot towels to freshen up with. Slippers, socks and an eye mask was a nice surprise. My husband and I have mobility issues and the transporters were absolutely wonderful and helpful w/the wheelchairs at each stop. Getting from one gate to the next they were a blessing.

Alright. I don’t like the boarding process. Gate staff shout out in Turkish where to line up etc. no microphone used. You can’t hear it. No English translation. It’s a bit archaic!

Boarding started too early stuck standing in the security corral for 1 hour with no update on when to board

As usual. The perfect flight. Keep it like it is

787-9 TOO OLD AIRCRAFT , MY SEAT BELT INCORRECTLY FIXED, THE TRAY TABLE SLIDING, REPORTED BOTH , NO CURTESY BY CABIN MANAGER TO APOLOGIZE AT LEAST . FOOD WAS OVERCOOKED : THE PRESENCE OF A CHEF IS JUST A PROMOTIONAL PLOY , WINES EXCELLENT . THE FARE COST IS EQUIVALENT TO QUATAR , BUT TK IS FAR FROM MATCHING THEIR LEVEL BOTH BY AIRCRAFT , FOOD AND SERVICE .. I WOULD NOT TRAVEL BUSINESS WITH TK ANY LONGER .

Very good. Boarding was delayed with no explanation. TA needs to use jetways vs bus and climb up stairs.

flight delay was announced after passengers were staged to board the flight. Communication regarding subsequent gate changes was poor.

Although our departure (DUB) was slightly delayed we reached our destination (LBA) ahead of schedule. The price was very competitive too (around €100 return). Plus, the departure times for both legs were very good: 13:05 and 15:10, respectively. I gave a neutral rating for Food and Entertainment because I didn't avail of either.

Just pushing back from gate now. Boarded into fourth aircraft with 13 hour delay to scheduled departure. Crappy experience.

Notified as to why there’s a delay with our flight.

From boarding to disembarking, the whole operation was very efficient.

They boarded us but somehow did not manage to record us boarding, so rather than check if we were onboard they removed our bags from the aircraft. I got a call from Ryanair staff in Dublin when I landed in Madiera asking me where I was!!! When I said I was in Madiera I was told what had happened. Our bags were to be sent to Madiera the next day via Manchester, they didn’t arrive. They are now due to arrive two days before we leave. I don’t see myself using Ryanair again unless I am forced to and even then I may just refuse.

Flight was over an hour late. Boarding was really messy with long queues at the plane.

Cabin crew couldn’t be less interested. Cabin manager was the most arrogant and the rudest I’ve encountered in many years.

The worst flight ever. Sitting in plane for 4 hours delay and then they change crew. No water or food offered to any passengers including children in that time. Only 2 toilets out of 3 operating for flight with 200 passengers. Only enough food available for about 7 rows of seats depending where you sat you might be lucky. Cabin crew very unfriendly.

Big delay on run way not much explanation why, missed a important meeting in Dublin, maybe if they did nt persist measuring everyone bag over 2 cm we would have got off on time.

Not great!!! Seats in Business class were horrible; no cushion!!!

No entertainment since it was a 3 hr flight. Good leg room for economy.

Gate was difficult to know. Flight number from Lufthansa directed to a different flight number by SunXpress, which was different from my actual flight per the airport. Multiple people (at least 3 others) were lost with me at the airport in Munich (I didn't know them) trying to get to a different terminal. Too many confusing signs, and no one could help. When I found some Staff members (surprisingly difficult) told me "you have to figure it out." Yeah, that's why I'm asking and walking around in circles. Thought I would miss my flight, turns out I had plenty of time, but I couldn't figure it out for the first hour. 90% airport's fault, not SunExpress.

Getting boarding pass for international connected flight was a hassle. Huge libe to get boarding pass after two connected international flight is excessive to put someone on stress. They should provide online checking for all flights

The most horrific experience we had with the airline that we had in our life Everything was substandard at best. For just one hot tea they charged 4 euros We paid for Lufthansa months in advance ,to get there they didn’t have us in record and after 4 and a half hours layover we almost we got one seat at the first row and one in the back of the plane On top of that our suitcase was seriously damaged and it’s unusable. Here we are halfway around the world in foreign language having to fix this on our vacation time Would you kindly and quickly resolve this matter

That was no easy way to get on board in the plane was very hot and I couldn’t talk to the crewmember there super rude and they couldn’t fix the AC. They felt very uncomfortable for 3 1/2 hours flight. I would not use airline next time. Thank you.

Unable to get Lufthanza code to obtain a boarding pass for my flight. Had to exit and re-register to get on the flight. Extremely frustrating.

My flight was delayed for more than an hour due to planning amd scheduling issues all of which were Lufthansa's responsibility. They failed dismally at doing what was agreed upon and their reparations were inadequate and completely useless to us. The flight crew were lovely however the ground crew working out of their customer service were the modt rude and obnoxious people i have ever had the misfortune of meeting.

My luggage is missing. No one can give me information on its whereabouts. I am frustrated. All my personal belongings and daily medications and other electronics are in that luggage which I need urgently.

My bags were lost in Frankfurt and no one could help me. I filled out a report at the airport, but the office there said they were too busy to give me a reference number. They said they would send me an email but NEVER did! I tried contacting SunExpress, but it is just an automated system. I tried contacting the airport in Izmir, but they were no help either. United would not help me because they said it is the responsibility of their "partner airline", although I entrusted my luggage to United at DFW to take care of my personal property and it was United who had it last in Frankfurt. I got the run around from everyone.

I resent being called a ‘guest’ of Pegasus airlines and then they refuse to give me water, because they want to sell it to me. Also, the baggage allowances are ridiculously stingy. I also resent the way staff are on the look out to catch passengers out. I would never dream of treating my ‘guests’ like Pegasus treats us.

Great flight and great crew. Many thanks to them for their hard work making our trip so relaxing.

The flight was never confirmed, I was not sent a ticket, and my account was charged for this flight. I’m trying to get my money back for a flight that was not booked or confirmed. Terrible experience

The plane was too hot inside. There was no entertainment and we had to sit on the plane for one hour before takeoff. There was no free wifi.

Online check-in was unavailable for my flight. So I waited 40 min in the queue at the check-in counter. Then, unlike any other airline in the world (and I am a very frequent international flyer) Pegasus was adamant that my CPAP was just another carry on and that I had to pay extra for it. Then, after I had paid in advance for a seat, they insisted I could not sit in an exit row because I was over 60 years old (I'm clearly in good shape and buy exit row seats more or less weekly). We pushed back harder and harder and insisted on talking to the station chief, who spoke with the counter staff by phone (not to me) and eventually relented. Experience on boarf was ok-- for a budget airline.

https://www.instagram.com/reel/DGVSRsasQcG/?igsh=dmkxa2s1eHNlbHZs

The airport staff were some of the worst I've ever flown, and I fly at least 50x every year. From the staff at the gate, to the check in staff, to the ticketing sales staff. My experience in Instanbul was so bad Ill.never fly Pegasus again. They were incredibly rude, dismissive and not helpful whatsoever. This is the worst of the worst if you want to fly a budget airline I'd go elsewhere. The airplane seats are really uncomfortable and don't recline at all, you get charged for every single thing so in the end you will pay more flying with them. The crew on the plane were the only kind people we encountered with Pegasus.

The crew were outstandingly kind and cheerful. We carried our cat and they offered help.

Late departure. No announcements. Boarding was a disaster. Some kind of technical issue scanning boarding passes.

It was like moving cattle around. Very abrupt, uncomfortable and not much hospitality

It is great airline if your final destination is Izmir or surrounding cities. Just don’t expect Emirates experience and you will be fine.

Flight departed on time, all went well, crew, flight, plane, we landed on time, exceeded our expectations,

It’s not good airline is very cheap and not organized and everything expensive inside the aircraft

Horrible experience, no one has any answers especially if you are just using the airline for connection. The planes are old, the crew did not understand English and made no attempt to explain.

Checkin with agent-no eye contact, no words. No smile. Agents late to open checkin counter. Flight was full. Child in back of my seat pushing with legs and feet, thus moving the backrest of my chair. No attendants during the flight, only before takeoff and at landing. Plane ride itself was smooth and quick. Good pilot landing at airport.

The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.

Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.

The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.

Wasn’t able to check in online and checkin line at airport took over an hour

Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.