This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
Delay, luggage didn’t arrive. Had to go the next day to collect it
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
Seats actually fit a human! Snack options were a bit lame but that’s ok
Lufthansa was great. Crew on board excellent. Frankfort passport control horrible it took about two hours to get through. After waiting in line for hours there was a discussion with the passenger in front of me that was taking forever. The couple behind me had a connecting flight to Turkey in 30 minutes and asked border control officer of her situation and the control officer told the couple in a nasty tone if you don’t like it you can go to another line which would have surely made her miss the flight. Border patrol officers were not helpful. Finally made it through I had to exit and reentry for security check for my connecting flight which Lufthansa changed gates and I had to run to get to A60. Which it seemed 2 kilometers to get to but I made it. If i fid not have 2.5 hrs layover i would have missed my connecting flight to Milan. Not sure if I will fly through Frankfort in the future.
3 4 3 seats are cruel, the average person should be able to fit in the seats and this was not the case. I was at an angle for hours just to remain in my seat .
This was a "cattle car" flight loaded with the tightest seats I've ever flown internationally. I will try hard never to fly Discover Airlines again.
TV wasn’t working, flight attendants never came when turning on the light, luggage was delayed and when delivered it was broken. No suitcase for the rest of our 2 week trip with no response when claimed filed
Lost our luggage, now two days and four $30 each taxi trips to airport and long lines in taxi queue because Lufthansa didn’t get it right, by not recognizing new delays between flights caused byEU new lengthy crossing requirements for non EU travelers, so luggage lost because traditionally methodical and orderly Germans not paying attention.
Boarding it group 6 is unreasonable for gold members of codeshare airlines. Lots it luggage compartments full of crew and other bs. 6 rows of passengers no stowage
Someone sat in my seat and this made boarding protracted and unpleasant. The stewardesses kept saying, “it is important that everyone be seated — or we will be further delayed,” but for a long time they did not tell me where to sit. At the end of the flight a baby screamed loudly for several minutes and it took ninety minutes (!) to get through EU passport and customs. We had to stand the whole time in a an overheated room. The seat on the plane was narrow. These things are not all Lufthansa’s fault but they made for a somewhat unpleasant trip.
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
More legroom for me as a tall person. I shouldn’t have to be discriminated because of my height just like someone’s wheelchair does have to pay extra to be accommodated comfortably.
My flight was delayed and my second flight missed despite a three hour connection in Düsseldorf. My luggage was lost and it took three hours to recover which was actually unfortunately very much barely possible. I needed to rebook a flight that was three times the original cost of the original flight which now I need to go back and recover from the airline. Terrible experience,
Nice to have reclining seats for a change and great to have internet access
Tivat airport really needs to up its game W Eurowings needs to provide support at luggage collection
Delay after delay: no information besides what my Kayak app provided was provided about the delays. The plane was at the gate. Also, the gate, 100A, was incredibly warm, and the sun was beaming in. Boarding was disorganized with no groups announced.
Kayak - EDreams - Eurowings need to define clearer the hand luggage terms. I asked for add. hang luggage got charged by Eurowings for having add. hand luggage that was not included in my booking. I travel alot! I know the size dimensions never paid twice for hand luggage and cannot chase Edreams or put Eurowings in the wrong. Also there was severe delays on this flight. Issue getting bus on arrival and missed connections. Unfortunate will not use Eurowings
No food on plane.. flights scheduled 55 min..everything is very expensive on aeroport
Filthy plane, obviously not cleaned properly between flights, food crumbles in seat and carpet
Smallest seat I have ever seen. And they had a label with more Legroom but in fact where really tiny.
No cancellations but one flight delayed due to arrival airport industrial action. Comfortable
