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Cons: "There was no food ..."

Cons: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"

Cons: "Staff was very friendly, courteous and helpful."

Pros: "sidefini landig, merci."

Pros: "Seating was good. Crew was good"
Cons: "Food could be better"

Pros: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Cons: "All good!"

Pros: "Flight share with another airline so we couldn’t book our seats in advance."
Cons: "Space is cramped. Very professional and courteous crew."

Pros: "Very attentive staff, good food and drinks."
Cons: "We paid for upgraded seats that were still very tight."

Cons: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"

Pros: "Loved the warm and very delicious quiche, thank you!"

Cons: "My special meal wasn’t available."

Pros: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Cons: "TV was a bit small"

Pros: "The attendants were very pleasant and the food delicious"
Cons: "A bit cramped in economy"

Pros: "The length of the flight"
Cons: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"

Pros: "The seats in exit row were large enough for me to straighten my legs"
Cons: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."

Pros: "Boarding was quick and efficient"
Cons: "Nothing I can think of was bad just a regular fight."

Pros: "Courteous Staff Excellent Service and enough concern for the guests."

Pros: "Service was minimal but sufficient, Food was good"
Cons: "Seats 23A, 23B were extra cramped on the B777-300ER, even though they are sold as "extra comfort"! due to the video screen taking space between the seats. The seats were so cramped that the overhead light kept coming on, unknowingly, when people shifted in their seats."

Cons: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."

Cons: "Not very much space for such a long flight."

Cons: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"

Pros: "No assists"
Cons: "Poor service"

Pros: "Overall good"
Cons: "Delay"

Pros: "Leg room"
Cons: "No entertainment"

Pros: "Nice sandwich and chocolate."

Pros: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."

Pros: "staff were very helpful"

Cons: "delayed"

Pros: "BEST FLIGHT OF MY LIFE"
Cons: "NOTHING"

Cons: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"

Cons: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."

Pros: "Every time I go back to Greece I always fly Swiss. Always on time, good times, clean, and helpful crew."

Pros: "Everything was great :) food is good, crew is perfect"

Pros: "My upgrade to first class. Service she good is good considering short flights"
Cons: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"

Pros: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."

Pros: "It was nice to be given a 20 euro voucher for food and beverage, due to the 5 and a half hour flight delay."
Cons: "There was much confusion and no one seemed to know what was going on with this flight. By the time I reached Schipol all trains and trams had stopped. I had to pay an extra 40 euro for cab home that night."

Pros: "Good product, excellent food, great and attentive service"
Cons: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."

Pros: "Nothing"
Cons: "Once again, I paid extra to select my seats and once again they did not honor that. I paid extra for an aisle and a window seat and we were put in that horrid middle seat area. The video/television screens in our row were broken the entire flight. The attendants kept telling us they would be fixed soon and they never were. There was one attendant who was nice and the rest were rude and unhelpful. We arrived in Boston 2 1/2 hours late. Terrible experience."

Cons: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."

Cons: "The plane had a flea infestation that left both my wife and I with tiny bites on our legs - during the layover the flight attendants came through and sprayed the air vents in the overhead with an aerosol - I had never seen that done before but I suspect that Swiss knew the plane had microscopic flees that were biting passengers. We flew business class and expected much better from Swiss."

Pros: "Friendly crew. Good food and entertainment. Comfortable seats."

Pros: "It was a very short flight. Thankfully very short."
Cons: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."

Pros: "Everything."
Cons: "My flight was pleasant"

Pros: "Very prompt and courteus"
Cons: "Baggage missing for three days. Communication poor."

Cons: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."

Pros: "Bad inedible food and no leg room, and I am small."

Pros: "Nicer plane, on time"

Pros: "Overall good value for the price paid. The service is great and friendly."
Cons: "The entertainment system needs some improvement and upgrade."

Pros: "Short flight was fine."

Cons: "The ife screen was extremely slow and unresponsive."

Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"

Pros: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Cons: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."

Pros: "Crew was super professional and friendly !"
Cons: "Little to no overhead cabin room to stow by my bag so had to place under my feet."

Pros: "Seat super comfortable!"
Cons: "Food service could've been better"

Pros: "a320 was comfortable"

Pros: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Cons: "Not much to say."

Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"

Pros: "Nothing"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"

Pros: "Friendly and cheerful crew. Very generous with the drinks."
Cons: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."

Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"

Cons: "Guy beside me was always sitting to his friends."

Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."

Pros: "Short flight but staff very attentive, food good."

Pros: "Online check in, easy to board. Flight was on time."
Cons: "I wish there was a vegan option for the food/snack onboard."

Pros: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Cons: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."

Pros: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."

Cons: "I have no flight to connect to."

Pros: "Everything except that cookie!"
Cons: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"

Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."

Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"

Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"

Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."

Pros: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Cons: "nothing"

Pros: "on time"

Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."

Pros: "It was all great!"

Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."

Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"

Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"

Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"

Pros: "Updates form Kayak were much better than any info from Lufthansa"
Cons: "Overbooked. Offering € 250 to stay. Serious delay"

Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."

Pros: "Good entertainment selection"

Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"

Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"

Pros: "the crew was good"
Cons: "the food was poor"

Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Pros: "Nothing"
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"

Pros: "Lufthansa always does an excellent job, even with a gate change."

Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."

Pros: "30 minutes late boarding; food quite simple; entertainmentsystem very faulty"

Cons: "Delayed - but made up for later!"

Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."

Pros: "The service and flight was smooth."
Cons: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."

Pros: "Timely distribution of meals/drinks, uncommonly quick boarding and ... unboarding. I travel with a musical instrument and some airlines want to check it and some even insist on checking it, even though there is always plenty of room. This was a completely full flight and no one even mentioned the possibility of checking it; they put me in an early boarding line and put it in a closet. The way they handle this for myself and the other passenger with an instrument made our day, as well as making boarding smoother forbus and everyone else. Really excellent job on that!"
Cons: "Old televisions with somewhat limited entertainment options. Im tall and every seat in coach is too small for me, but thats the case on every flight ive been on."

Pros: "The food was pretty exceptional for a 2 hr flight."

Cons: "There was no entertainment service on the flught"

Cons: "On the way to Amsterdam from Chicago Seat 27C, the entertainment consul was completely broken. NO VIDEO NO MUSIC."

Pros: "Everything worked without drama or misstep."
Cons: "The bus from the terminal to the plane was odd, but worked out fine in the end."

Pros: "Yes, Very good"

Pros: "The seats were so comfortable"

Cons: "Free wifi"

Cons: "Still don’t have my luggage yet"

Cons: "Information on arrival time was not correct"

Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."

Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."

Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."

Cons: "Fix the damn KIOSKS at Vienna!"

Cons: "Not being 1 hour late"

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Cons: "Late departure. Rush to connect."

Cons: "Boarding was very slow."

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Cons: "Turn the lights on early making it hard to sleep"

Pros: "Light snack and complementary wine"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."

Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"

Pros: "Nothing"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Cons: "Delayed!"

Pros: "Good flights. Good prices."

Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"

Cons: "Bag was lost"

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Cons: "They stole my money"

Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Pros: "Good multi media access and content"

Cons: "Two hours delay in the start."

Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Pros: "Eveything is well arranged"
Cons: "Nothing"

Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"

Pros: "Easy airport business"

Pros: "Free wee cake."
Cons: "Nothing in particular."

Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"

Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."

Cons: "sardines!"

Pros: "Plane service"
Cons: "1h30min delay at airport"

Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Pros: "Professional crew"
Cons: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."

Cons: "Helpful flight attendant, kind check in attendant"

Pros: "Check in was so easy."

Pros: "Friendly crew. Good food. Uneventful flight."
Cons: "Flight was slightly delayed in departure."

Pros: "Crew very friendly and helpful."
Cons: "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."

Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Pros: "Efficient friendly service."
Cons: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."

Pros: "N/A"
Cons: "I was unable to make it to copenhagen due to missing my connection"

Pros: "Didn't seem to take long. Crew was friendly. Landing was great."
Cons: "I assumed we got a meal, but perhaps I'm mistaken there."

Pros: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Cons: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."

Cons: "Flight delayed and we sat on tarmac for 2 hours"

Pros: "plane is clean & seats are comfy"

Pros: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Cons: "Having to pay extra for normal legroom"

Pros: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Cons: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."

Pros: "Flight attendants"
Cons: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."

Cons: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"

Pros: "Efficient crew, food served at proper temperatures Good movie selections"
Cons: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."

Cons: "Our suitcase was damaged. Because we did not notice this until we got to our apartment we found that it is not possible to make acclaim, rather you just have to make a general complaint with a response according to SAS likely in 3 weeks. This process took over an hour of my time. The three tel numbers given to report damage are in Scandinavia and not much use when travelling within the UK."

Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."

Pros: "Boarding was smooth, luggage came out quickly."
Cons: "No entertainment, only coffee and tea served."

Cons: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."

Cons: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"

Cons: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"

Pros: "Very accommodating to me when I was flying solo with my 15 mo. old."

Pros: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Cons: "There was no snack served."

Pros: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Cons: "Chairs were narrow and not so comfy."

Cons: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"

Pros: "They did what they could..."
Cons: "Delay change of tire. Missed next flight Frankfurt- Dallas."

Pros: "I liked that we landed."
Cons: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."

Pros: "Crew were good. Plane new and clean."
Cons: "I think the only free drinks are tea and coffee."

Cons: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."

Pros: "Ok friendly"

Pros: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Cons: "Smooth flight."

Pros: "Food, crew, entertainment"
Cons: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."

Pros: "Everything was on time!"

Cons: "They charge me €70 for my bag and it should have been free!!"

Cons: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."

Cons: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."

Cons: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."

Pros: "Wheel chair service excellent."
Cons: "No wet wipes on the food trays !"

Pros: "The extra leg room I paid for."
Cons: "The cost to change my flight"

Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Pros: "Food and movies were great!"
Cons: "Couldn't afford a seat with leg space."

Cons: "sas online system needs to be overhauled and user friendly. one sas phone agent not helpful, called back and the agent was very helpful"

Cons: "Seats are bit dence. It would have been nice to get a complimentary soft drink, even it's a short flight"

Cons: "We were delayed before boarding, then delayed again upon landing. Hence, we missed our connection and had to fly to Copenhagen and not arrive in Helsinki until after midnight."

Cons: "The fight was cancelled due to the on-going Swedish pilot strike."

Cons: "It was from Oslo due to the changes in my ticket as explained before."

Pros: "Everything was a dream. The flight crew was very nice. The aircraft was modern and clean. Flight came with entertainment(movies and such at no hidden or extra charge) they even hand out complimentary headphones which u keep. Blankets and pillows were provided. And the food was light and healthy and wasn't bad at all. Obviously it's not fun being trapped in a small place for 10+ hours but everything else was good."
Cons: "Length of trip, however this will take some technological advances. Not much can be done to improve this yet."

Pros: "The food was very good and the staff was extremely pleasant."
Cons: "The lack of any airflow control, so I did get hot and dehydrated."

Pros: "Thanks to COVID, minimal service"
Cons: "A cup of tea about $7.00. Can it be better. Certainly"

Pros: "Good organization and nice staff"
Cons: "N/A"

Cons: "Flight was delayed once we had boarded, so we had to sit at the gate for about 2 hours, which was not the crew's fault of course, however, they could have offered drinks. Once we finally got in the air, they only offered purchasable snacks in a way that was confusing--and did not even come through the cabin with complimentary drinks. Given the circumstances, and the fact the time in our seats was extended by over two hours, there could have been some better service from the actual flight attendants. It should have been clearly stated at the beginning of the flight, and once more when we were in the air, that no complimentary drinks were going to be handed out, and if we wanted anything, we would need to purchase it. I wouldn't have minded purchasing if I had known that was my only option."

Pros: "Out of my four flights with Aer LIngus, this leg of my trip that both left and arrived on time. It is sad, that when landing they had to say thank you for flying another on time Aer LIngus flight. Makes me wonder how often are you not on time? My experience says 75% of the time your late."
Cons: "First off, don't try charging me 150 euros to check my bags when I already paid for it at booking. Then who charges for 2,50 for a can soda on an air plane? Lastly, I'm 6'4" and the seats were so close there was no way to sit without my knees pressed into the seat in front of me."

Cons: "The airline charged for luggage at airport check in."

Cons: "Dublin airport No suitcase when we arrived No food. No inflight entertainment"

Cons: "No TV on board and you had to pay for a glass of water"

Pros: "N/a"

Pros: "NO SECURITY CHECK FOR INBOUND FLIGHTS. What a relief!"
Cons: "Cramped rickety stairs, up & down to Passport control. In flight service non-existent. Tepid coffee at absurd $4.50!"

Pros: "very friendly staff"

Pros: "The plane was clean and comfortable, the crew was friendly"
Cons: "Having to pay for coffee and soda is something I would expect from a budget airline and not a major carrier"

Cons: "US pre-clearance involves a second run through security, which required again getting all liquids into one place. I also means arriving another 20 minutes early at Dublin airport. I suppose this affects every carrier from Dublin to US."

Cons: "Airplane was late 90 mins"

Pros: "Friendly and practical no complaints"

Pros: "Everyrhing as wxpected for a small plane"

Pros: "Very good Organisation at the Dublin Airport"
Cons: "No snack - expensive baggage-fee"

Pros: "The flight attendants were very cheerful."
Cons: "We were delayed on the tarmac for almost an hour due to a storm at AMS. Then delayed further in AMS waiting for a gate. Not the airlines fault though. They are one of the few major European airlines that don't serve free food."

Pros: "Flight delayed 2 hrs - missed connection, small seats/aisles."
Cons: "Crew was nice."

Cons: "Water and coffee were being charged at $3 a drink - that was a first and I didn’t like that. Especially water, but coffee?!? It’s not like Starbucks was on board."

Pros: "Does not apply"
Cons: "Does not apply"

Pros: "It got me there."
Cons: "Had to pay for sodas."

Cons: "this flight was unnecessarily delayed. it was possible to have an earlier connection"

Cons: "Guy at check in was rude and insulting and my bag didn't arrive."

Pros: "The comfort of the plane was great compared to Ryan air"
Cons: "I don't like that I must travel to Dublin from cork to fly to Amsterdam for a cheaper flight"

Cons: "The air conditioning was too cold. I had to put on lots of layers of clothes and I was still cold."

Cons: "My luggage didn't arrive to Amsterdam. I wasn't offered any assistance and I had to wait a day to receive my luggage! My flight was an early flight so it,ales not sense why it wasn't brought to the same day"

Pros: "Good ticket price."
Cons: "High priced sandwiches and beverages. Even coffee/tea is for additional charge."

Cons: "11 hours in Heathrow. I will use another airline just to avoid Heathrow next time. You chnged my itinerary putting me there for 11 hours. This was not my choice"

Pros: "Nice plane, nice crew, the airline with the best cup of tea and it is the only airline with Tayto Crisps."

Cons: "Everything was perfect"

Pros: "We had a very pleasant experience with Aer Lingus and will not fly to/from Ireland on any other airline from now on!"

Pros: "staff on board aircraft were all very friendly"
Cons: "More check in staff. electronic check in quiosk. more organized way for check in bags. DON'T LOOSE LUGGAGE! Shorter wait times."

Pros: "New with plenty of room"

Cons: "They doesn't let me land and they doesn't give money back"

Pros: "Free movies and tv"
Cons: "Had to go through security twice"

Pros: "It was on time. Going through customs in Dublin. Boarding went smoothly."

Pros: "US Customs pre clearance saved us a lot of time at JFK."

Pros: "A seat next to window"
Cons: "Feeling cramped in a small seat and thin seat cushioning. Not being able to use an armrest due to large sized person next to me."

Pros: "Great"

Pros: "Free wifi card but it was too slow to stream"
Cons: "Broken screens"

Cons: "Read above"

Pros: "The free movies and blanket"
Cons: "Our last meal was a bit unsatisfactory, cold tea."

Cons: "bags were not correctly tagged all the way through from Madrid to Cleveland by partner Iberia."

Cons: "Read above"

Cons: "The booking company Just Fly is terrible. They wouldn't let me change or even cancel my ticket."

Cons: "Video didn't work. System was rebooted, but some continued to freeze up. Frustrating if you wanted to watch a movie."

Pros: "Aer Lingus is so patient! We misread when we were to board so we ended up a bit late. Everyone was gracious about it."

Cons: "..."

Pros: "Impressive service & professionalism"
Cons: "nothing"

Pros: "The crew was wonderful, the seats were comfortable, boarding was smooth and easy. There were no delays. Overall it was still a very good flight and I will definitely fly Aer Lingus again."
Cons: "There wasn't any coffee or water available except for purchase. There was no inflight entertainment but it was a short flight so that didn't bother me too much. After arriving I noticed my suitcase was torn but it is possible this was done by airport personnel (TSA) not the airline's baggage handlers."