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Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.

I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.

I have no complaints. The crew was attentive, pleasant and heloful

Ghe issue was with the delay caused by the late boarding. We had to run to catch our next flight, barely made it and then our luggage didn t arrive with us. Really bad organizing.

It was unclear that additional passport control was needed before boarding. The seats were cramped and uncomfortable even for small persons. The arm rests were unable to be lifted completely out of the way and the media controls cut-out made them uncomfortable to lean on. One audio channel was not working on one of our seats.

It was not made clear that additional passport control is needed before queueing up for boarding. The seats were very uncomfortable and cramped even for small persons. The arm rests were not fully capable of lifting up out of the way and the media controls cut-out made them even worse to lean on. Just one audio channel was working on one of our seats.

They rebooked our flight and then canceled our trip halfway through the journey without any explanation. Needed to pay by ourselves for alternative flight options without any help from Swiss.

Great food - movie selection was good. Plane was a few minutes late but got to destination on time.

Flight was diverted from Firenze to Pisa causing delay and inconvenience.

It was great. The attention, the fly was on time.

No real business class on this plane, I had to ask for the food 1.5hrs after take off, super warm beer, very very poor service

The staff were very helpful with getting the wheelchair for me and bringing my carryon down the stairs from the plane.

the boarding took a really lo g time, we were standing on stairs waiting to walk out to the plane. Seats are uncomfortable but it’s ok for a short trip. There is no entertainment. Follow the rules and will not have any problems or extra charges

The check-in process is very confusing. The company charges for everything, but tickets are low priced. I probably wouldn't take the airline for a flight over 3 hours. The seats are uncomfortable. There's no net on the seats to hold things like headphones, a folder or anything.

You have improved through the many years I have flown with you. But you still nickle and dime your customers. I paid extra for carry on and priority boarding.

When having difficulty with the online check in process, I was forced to pay a huge fee for the check in desk to assist me with getting a boarding pass. Ridiculous!

Would be better if there is phone charging ports available

we were boarded AND only after the boarding process was finished we were announced there is going to be a delay of one hour.

Ryanair was ok but the flight is delayed 2 hours! We dont know the reason if it was either Ryanaair or the Kos airport or Vienna Airport …

On time and reasonably comfortable. These airlines need to find a way of sitting their passengers in queues whilst waiting to board

Very good, staff seemed to check random cabin bags for size pre boarding.

We were delayed taking off which caused us to miss the connection to Orlando in Frankfurt. The gate we landed at in Frankfurt was in A terminal and the next flight was c15 which was impossible to get to even running. Very poor planning on Lufthansa’s part.

Flight from Munich to Geneva was delayed an hour without any notice. Finally called 5 minutes after their flight was supposed to leave only to be told it was late. Then after boarding- we were told to leave the plane go back to the terminal so they could make a repair. NO Communication whatsoever. Agent at the airport was rude and offensive. Finally got on the plane three hours after originally planned. Lost our car reservation in Geneva and had to pay $200 more to get the rental. HORRIBLE-HORRIBLE-HORRIBLE!!!!

SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.

Lufthansa employees they has to work more with the customers and they delayed the flight for two hours every 20 minutes every 20 minutes every 20 minutes every 20 minutes

Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.

Very smooth flight and crew was very attentive and helpful

the flight was delayed by 2 hours at origin and i missed my baggage at the destination

We did not get to experience LH cityline Flight cancelled 15 minutes before takeoff No alternatives offered

Boarding was smooth and efficient (no waiting on bridge and in plane). Flight crew was very much focussed on passenger comfort.

I’ve never been charged for coffee on an airline before. Very disappointing