..it was short.. I didn't like that my red bag went out completely stained with black stains..That's probably some airport staff bad handling but still
The food was poor quality and the screens for entertainment didn’t work almost at all . Plane seemed pretty old
Food could have something without dairy, I couldn't eat anything. Tv for both seats was malfunctioning. They have one bottle of ginger ale for entire plane.... and I paid extra for these seats...very disappointed
We were upgraded to economy plus and everything was awesome!
I liked the crews attentiveness, all food and drink items were tasty, and came out in a timely manner. The entertainment systems were not as responsive and my seat had issues with the auxiliary for the headphones. Seats were OK, and the headrest for my seat could go back only so far. Bathrooms were tight fit.
Insulting. Lufthansa flight from Munich to EWR had us getting our luggage when we were told in Florence that it would follow us to Indianapolis. It did not. Then very slow security in EWR caused me and three other passengers from Lufthansa flight from Munich to miss the boarding closure. Behind me were two elderly grandparents and their ten year old grandson. We were all refused entry on a plane to Indy that was still at the gate. The doors had not even closed inside the terminal yet. No apologies or compensation offered. Not even a meal voucher let alone a free hotel stay for our inconvenience. I m not sure what the other three passengers behind me did ( they were elderly with a grandson, recall), but I stated 12 hours overnight in a chilly EWR airport until next flight to Indy at 850 next morning.
very small seats screen did not work . I could not watch anything for 9 hours
Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence
Everything well done and customer oriented There entertainment system is difficult to navigate
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.