Traveller reviews
Overall rating
6.7
Good
Based on 2,549 reviews
Boarding
6.9
Comfort
6.5
Crew
7.5
Entertainment
6.4
Food
6.1
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Aer Lingus information
| IATA code | EI |
|---|---|
| Routes | 169 |
| Top route | London Heathrow to Dublin |
| Airports served | 76 |
| Top airport | Dublin |
Aer Lingus traveller reviews
Pros
"Aer Lingus crew are great."
(in 303 reviews)
"The selection of movies was great."
(in 42 reviews)
""Comfortable, good food and good crew.""
(in 131 reviews)
Cons
"Also they lost our luggage."
(in 34 reviews)
"Missed connecting flight to London."
(in 20 reviews)
"Free drink/ water !"
(in 21 reviews)
Recent reviews
Traveller rating
984
698
457
344
4
Find reviews that mention:
flight attendants
short flight
good flight
crew was great
food was good
seats were comfortable
seats were uncomfortable
flight entertainment
movie selection
leg room
connecting flight
customer service
lost luggage
great service
even water
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8.0
Pros: Food and entertainment
Cons: Sits are terriblereview from
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4.0
Cons: Flight crew was rude
review from
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8.0
Pros: Thanks to COVID, minimal service
Cons: A cup of tea about $7.00. Can it be better. Certainlyreview from
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8.0
Cons: Food & Beverage service almost nonexistent. Anything beyond water is almost $7.00.
review from
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6.6
Cons: Food
review from
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4.5
Cons: Lost a piece of luggage between Dublin and Edinburgh
review from
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10.0
Pros: See review for previous leg of flight.
Cons: See review for previous leg of flight.review from
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10.0
Pros: Due to a hurricane, I actually missed my original flight date, but Aer Lingus allowed me to rebook (2 days later!) at no cost, which was really great of them. Absolutely no wait at check-in and very good service there. Got window seats on both legs of flight, with no one in my row. Meals on first flight leg were very good. Crew did a good job and made me confident of their work. Both flight legs arrived early. Everything went well. Very good airline - I will certainly fly with them again.
Cons: It seems that there was no snack or beverage on the second leg of flight (ca. 3 hours), but I probably just slept through it. Price seemed high for this route and season, but it was much better than any other airline: flying has become expensive in the COVID era. But Aer Lingus keeps us moving ahead. Great job!review from
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10.0
Pros: Friendly staff, quick check in, very nice flight
review from
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2.0
Cons: Kayak is a horrible company and not easy to work with. They have screwed me royally and I will say nothing but bad things about them. They should not even be in business the way they have handled my situation including hanging up on me multiple times and changing the rules for flight changes, etc. Saying I am unhappy is an understatement.
review from
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2.0
Pros: Nothing. Lost money on flight
Cons: Refunding our flight and not stealing our money during the pandemicreview from
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2.0
Pros: I never got on the flight as there is a global pandemic and a mandate for NY'ers not to travel. The worst part is that I don't think I'm getting a refund.
review from
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2.0
Pros: Nothing
Cons: You are selling tickets for flights that are not available. You are taking money from people and cheating them. You should check to make sure the flights are still goingreview from
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8.0
Pros: They were nice, rushed through beverages, but since it was a short flight that's understandable.
Cons: The top cushion on the seats could be less bulky.review from
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8.0
Cons: Crew was a bit loud and kept me awake during flight in one of the tail seats
review from
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7.2
Pros: I love that you fly from Hartford. It makes my travel to Europe so much easier! Thank you!!!!
Cons: Our flight seemed to have only 1 toilet at the back of the plane that passengers were allowed to use so there was always a line. There was a second toilet in the crew area at the back and it seemed that they could have offered passengers to use that.review from
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4.0
Pros: crew was super nice
Cons: major delay, no info, boarding process felt like a clusterreview from
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2.0
Pros: nothing
Cons: Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility.review from
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2.0
Pros: nothing
Cons: Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility.review from
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9.3
Pros: Efficient and practical
Cons: Could always use a little more roomreview from
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10.0
Pros: Best flight in a long time - comfortable seats, good food and service, good entertainment.
Cons: Can’t think of anythingreview from
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8.3
Pros: Aer Lingus crew are great. Probably some of the nicest people in the world. Lightly loaded so boarding was quick and staff were lenient about cabin baggage.
Cons: My 757 is among the oldest aircraft in service, and it shows. Noisy and every surface is well worn. Seats are substandard in the industry for a long flight. Granted the flight was lightly filled, so that made it a bit nicer.review from
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6.6
Pros: nice crew
Cons: Boarding a plane this size at gate c21 ridiculous due to lack of space. Business class cabin is dated and seats not so comfortable. Food was mediocre at best.review from
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10.0
Pros: The crew was amazing!
Cons: I can't think of a thingreview from
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10.0
Pros: Indeed the crew was amazing!
Cons: Nothing. It was all good!review from
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9.6
Cons: The only complaint I have was the bag dropoff counter. There was one person, checking in 9 airlines! A second person came after awhile, and they were amazing, polite and very efficient. But the wait to get to the counter was not acceptable. Even tho' we were fourth in line, they began calling people from the back for another, I guess, earlier flight, different airline. Understandable, but frustrating for those of us who arrived early, but had to wait. Otherwise, flying Aer Lingus was a pleasure.
review from
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10.0
Pros: Nice smooth process and good deal
Cons: You did just finereview from
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10.0
Pros: Comfortable, good food and good crew
review from
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9.3
Pros: Very friendly crew
Cons: Flight got delayed. Would be nice if the crew would come around w water occasionallyreview from
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6.0
Cons: Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered.
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Flight status
Aer Lingus route map
Top airports served by Aer Lingus
- Dublin Airport (DUB)
- London Heathrow Airport (LHR)
- Cork Airport (ORK)
- London Gatwick Airport (LGW)
- Shannon Airport (SNN)
- Amsterdam Schiphol Airport (AMS)
- Paris Charles de Gaulle Airport (CDG)
- Faro Airport (FAO)
- Belfast City Airport (BHD)
- Málaga Airport (AGP)
- Boston Logan Intl Airport (BOS)
- New York John F Kennedy Intl Airport (JFK)
- Manchester Airport (MAN)
- Birmingham Airport (BHX)
- Arrecife Lanzarote Airport (ACE)
Aer Lingus contact information
- EI IATA code
- 1890 800600 Call
- aerlingus.com Visit
Overview of Aer Lingus
Aer Lingus is a national airline of Ireland and operates out of its hub in Dublin. Flying extensively throughout the United Kingdom and Europe, popular vacation destinations such as France, Greece and Croatia make up a large portion of their seasonal routes. It has operated services across the Atlantic Ocean to New York since 1958 and has since expanded to offer more than 10 other American cities.
In 2015 it was bought by the International Airline Group and now exists as a subsidiary of the company alongside other European airlines Vueling, Iberia and British Airways. Codeshare agreements are in place with a number of other carriers including United Airlines, Etihad Airways, Air Canada, Alaska Airlines and WestJet. Despite having a limited number of scheduled flights through North America, Aer Lingus is able to offer a range of services via these codeshare agreements.
Preferring to use only Airbus planes, the Aer Lingus fleet is predominantly made up of short-to-medium range jets such as the A320 family. Boeing and British Aerospace aircraft have been phased out of the fleet. A distinctive green shamrock leaf is located on the tail of the aircraft. All flights within Europe operate with just an Economy cabin; however, longer transatlantic services also offer Business Class.
It exists as the official airline of the Irish Rugby Team, helping the players and staff fly across the world to compete in tournaments. The faces of star players have been detailed on the body of some of the aircraft, dubbed the Green Spirit. The regular shamrock feature is stylized within a rugby ball on these special models.
Aer Lingus Cancellation Policy
As the situation changes with coronavirus (COVID-19), Aer Lingus will continually update its policies accordingly. Please contact Aer Lingus directly for the latest information about cancellation fees. You can find the most up-to-date information on Aer Lingus policies here: Aer Lingus Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.