
Aer Lingus information
IATA code | EI |
---|---|
Routes | 198 |
Top route | London Heathrow to Dublin |
Airports served | 81 |
Top airport | Dublin |
Aer Lingus traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.3
Cons: Flight was delayed once we had boarded, so we had to sit at the gate for about 2 hours, which was not the crew's fault of course, however, they could have offered drinks. Once we finally got in the air, they only offered purchasable snacks in a way that was confusing--and did not even come through the cabin with complimentary drinks. Given the circumstances, and the fact the time in our seats was extended by over two hours, there could have been some better service from the actual flight attendants. It should have been clearly stated at the beginning of the flight, and once more when we were in the air, that no complimentary drinks were going to be handed out, and if we wanted anything, we would need to purchase it. I wouldn't have minded purchasing if I had known that was my only option.
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9.6
Pros: Everything was easy and the crew were really nice.
Cons: Both transatlantic flights I had requested lactose-free meal options, neither of which happened.
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10.0
Pros: Going through US Customs in Dublin is great, makes The landing home so much easier.
Cons: The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time.
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8.6
Pros: Great to go through customs in Dublin so the landing at home is easy.
Cons: The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time.
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9.5
Pros: Very professional, engaged and polite
Cons: Water
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10.0
Pros: Return on investment is excellent. great ground and air crew great service all around.
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5.6
Pros: Rapid boarding with no delays
Cons: No snacks, no entertainment.
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9.0
Pros: Entertainment and the dinning.
Cons: Entertainment was a bit old thought and the snacks were a poor
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8.0
Pros: Crew and new, spacious aircraft
Cons: Nothing in particular.
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3.0
Pros: Quick boarding and departed on time.
Cons: Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible.
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7.3
Pros: Easy boarding
Cons: Food trays left with us for over an hour. Crew too cool , more interested in each other
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9.6
Pros: Crew have specific instructions and we're lovely
Cons: Recommending people don't push the seat back as the coach class is very tight
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6.0
Cons: The person next to me was x and overflowing onto my area and leaning on me through the flight
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10.0
Pros: Staff was great
Cons: There should be a choice of Halal meal also, while booking the seat
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10.0
Cons: The flight attendants were just awesome. First time flying with Aer Lingus and I must say they are my favorite airline henceforth
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10.0
Pros: The crews were awesome and very friendly professional
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6.0
Cons: No USB charging point working and I had purchased on board wifi
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6.0
Cons: They do not offer free bags to America anymore.
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9.3
Pros: How friendly the crew is Ease of boarding Good organization Mostly on time
Cons: At least free beverages:)
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8.0
Pros: Seating and leg room much better than Ryan Air!
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6.0
Cons: I booked a business class, round trip ticket, only to find out that one of the legs was not.
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6.3
Pros: I liked Air Lingis. The crew and entertainment set up.
Cons: I had to RUN to get to this gate. And the number changed. I was the 2nd to last person on. International flights should have a small area to stretch and loosen up. Being large and stuffed into a small seat for so long is not good.
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7.0
Pros: I almost missed my next flight from Dublin to Chicago. There was not enough time between flights with current security measures. Your site should not have suggested those two flights so close.
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10.0
Cons: Seat could have been a little more comfortable, but overall it was fine.
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6.6
Pros: Crew was good. Boarding was good.
Cons: Seats not that comfy.
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6.6
Pros: I like how they boarded the back of the plane first!
Cons: The seats weren't as comfortable as other airlines. The food wasn't very good either.
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7.6
Cons: Check in slow.
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7.5
Cons: flight was late.
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9.6
Cons: Only item that could be better is quality of onboard entertainment.
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8.0
Pros: The new interior lighting is much easier on the eyes during cruise, bright enough to read but also dark enough to sleep
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8.0
Cons: Pre landing food was not edible , otherwise good
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2.0
Cons: The flight took off late, arrived late and we missed our connection to Salt Lake City. We had to change terminals and they were on the opposite side of the airport. Had to spend the night and have not yet started with Aer Lingus to get some satisfaction.
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9.3
Pros: The crew was extremely efficient in everything they did. Beverage service was super but many of us didn't know we could get our own from the front of the plane.
Cons: The seats lean too far back and are hard to get in and out of. There's very little space for anyone in the middle seats to move, much less climb out from. Oh, it was never clear to the passengers that anyone could get up and get drinks from up front during the flight.
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7.0
Pros: the seat configuration is 2/4/2 so if you get a seat by the window, you have your significant other or friend next to you and no one else which is nice. Food was decent.
Cons: Entertainment didn't have any interesting movies or TV shows. Bottom of the barrel. No coffee or tea was offered before landing and it was advertised.
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9.3
Pros: Crew was very helpful on land and on the plane. Very supportive and helpful.
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6.0
Cons: Worst possible gluten-free meal. Other airlines do it better. One CFAN make a sauce to put on chicken - it doesn't have to be boiled or microwave into a piece of rubber, with plain rice and a couple of boiled carrots. This isn't just gluten-free, it's complete allergen-free which is quite different
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6.0
Cons: the worst gluten-free food of any airline, and I've tried quite a few! And when the person in front reclines their seat, there's very little space left.
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7.0
Cons: Very late
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6.6
Cons: Lost baggage
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7.3
Cons: Food quality not good. Seat 16C, entertainment not good.
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8.0
Pros: Crew
Cons: Seats were very close and movies ok
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5.5
Cons: Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service.
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9.0
Pros: Seats were comfortable. The blankets and pillow were an amazing addition and made the flight more comfortable.
Cons: Would have enjoyed free WiFi
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6.0
Pros: Captain gave some nice hotspots to look out for as clear day.
Cons: Standing for ages before boarding and in plane. Very basic and couldn't print boarding pass before travel. Seemed like a glitch with Aerlingus and I phoned but said they would forward to technical dept. No one got back to me. This caused unnecessary stress due to connections.
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8.0
Cons: Not much legroom
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9.6
Cons: Delayed. Disorganized boarding.
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9.3
Pros: Had a fantastic flight and the crew was nice.
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9.2
Cons: More comfortable seat
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8.6
Pros: Great crew, smooth flight
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10.0
Pros: Crew was great!
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7.0
Pros: Comfortable seats
Cons: WiFi was not working. Flight was 2 hours delayed
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2.0
Cons: Flight was delayed. Missed connecting flight to London. Two days with no baggage (missing).
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8.0
Pros: Aer lingus is the most comfortable way to travel
Cons: We ran a little behind; it would have been helpful for them to let us know they were running behind. Once you go through USA customs, there arent many options for refreshments or comfort. If I had known my flight would take off and hour and a half late, I would have been able to bide my time better.
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10.0
Pros: Crew was good. Seats were good.
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4.6
Pros: Nothing out of the ordinary but I am not going to fly Air Lingus or TAP ever again.
Cons: the Team Leader at the check in counter was nasty, Her colleague made the mistake of not telling me that I had to wait there for the wheelchair that was going to take me to the plane, so I went to have a light breakfast. Then I waited half an hour on my feet waiting for the wheelchair
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6.6
Cons: Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate.
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10.0
Cons: Excellent airline. Always my first choice!
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4.3
Cons: The flight attendants were not helpful or attentive. A nine plus hour flight and they offered drinks once, picked up garbage once and when we tried to give them garbage before landing, told us to put it in the seat pocket or toss on the floor! It looked like the plane had been trashed when we exited
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4.0
Pros: The entertainment was good and that’s about it! The crew was extremely bossy! The aircraft should have been cleaned better. Terrible odors and dirty kitchens!
Cons: See above
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10.0
Pros: Good seat
Cons: Delayed flight
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9.6
Pros: Everything was easy and the crew were really nice.
Cons: Both transatlantic flights I had requested lactose-free meal options, neither of which happened.
review from -
10.0
Pros: Going through US Customs in Dublin is great, makes The landing home so much easier.
Cons: The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time.
review from -
8.6
Pros: Great to go through customs in Dublin so the landing at home is easy.
Cons: The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time.
review from -
9.5
Pros: Very professional, engaged and polite
Cons: Water
review from -
10.0
Pros: Return on investment is excellent. great ground and air crew great service all around.
review from -
9.0
Pros: Entertainment and the dinning.
Cons: Entertainment was a bit old thought and the snacks were a poor
review from -
9.6
Pros: Crew have specific instructions and we're lovely
Cons: Recommending people don't push the seat back as the coach class is very tight
review from -
10.0
Pros: Staff was great
Cons: There should be a choice of Halal meal also, while booking the seat
review from -
10.0
Cons: The flight attendants were just awesome. First time flying with Aer Lingus and I must say they are my favorite airline henceforth
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10.0
Pros: The crews were awesome and very friendly professional
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9.3
Pros: How friendly the crew is Ease of boarding Good organization Mostly on time
Cons: At least free beverages:)
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10.0
Cons: Seat could have been a little more comfortable, but overall it was fine.
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9.6
Cons: Only item that could be better is quality of onboard entertainment.
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9.3
Pros: The crew was extremely efficient in everything they did. Beverage service was super but many of us didn't know we could get our own from the front of the plane.
Cons: The seats lean too far back and are hard to get in and out of. There's very little space for anyone in the middle seats to move, much less climb out from. Oh, it was never clear to the passengers that anyone could get up and get drinks from up front during the flight.
review from -
9.3
Pros: Crew was very helpful on land and on the plane. Very supportive and helpful.
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9.0
Pros: Seats were comfortable. The blankets and pillow were an amazing addition and made the flight more comfortable.
Cons: Would have enjoyed free WiFi
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9.6
Cons: Delayed. Disorganized boarding.
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9.3
Pros: Had a fantastic flight and the crew was nice.
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9.2
Cons: More comfortable seat
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8.6
Pros: Great crew, smooth flight
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10.0
Pros: Crew was great!
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10.0
Pros: Crew was good. Seats were good.
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10.0
Cons: Excellent airline. Always my first choice!
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10.0
Pros: Good seat
Cons: Delayed flight
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8.0
Pros: Crew and new, spacious aircraft
Cons: Nothing in particular.
review from -
7.3
Pros: Easy boarding
Cons: Food trays left with us for over an hour. Crew too cool , more interested in each other
review from -
8.0
Pros: Seating and leg room much better than Ryan Air!
review from -
7.0
Pros: I almost missed my next flight from Dublin to Chicago. There was not enough time between flights with current security measures. Your site should not have suggested those two flights so close.
review from -
6.6
Pros: Crew was good. Boarding was good.
Cons: Seats not that comfy.
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6.6
Pros: I like how they boarded the back of the plane first!
Cons: The seats weren't as comfortable as other airlines. The food wasn't very good either.
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7.6
Cons: Check in slow.
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7.5
Cons: flight was late.
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8.0
Pros: The new interior lighting is much easier on the eyes during cruise, bright enough to read but also dark enough to sleep
review from -
8.0
Cons: Pre landing food was not edible , otherwise good
review from -
7.0
Pros: the seat configuration is 2/4/2 so if you get a seat by the window, you have your significant other or friend next to you and no one else which is nice. Food was decent.
Cons: Entertainment didn't have any interesting movies or TV shows. Bottom of the barrel. No coffee or tea was offered before landing and it was advertised.
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7.0
Cons: Very late
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6.6
Cons: Lost baggage
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7.3
Cons: Food quality not good. Seat 16C, entertainment not good.
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8.0
Pros: Crew
Cons: Seats were very close and movies ok
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8.0
Cons: Not much legroom
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7.0
Pros: Comfortable seats
Cons: WiFi was not working. Flight was 2 hours delayed
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8.0
Pros: Aer lingus is the most comfortable way to travel
Cons: We ran a little behind; it would have been helpful for them to let us know they were running behind. Once you go through USA customs, there arent many options for refreshments or comfort. If I had known my flight would take off and hour and a half late, I would have been able to bide my time better.
review from -
6.6
Cons: Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate.
review from
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4.3
Cons: Flight was delayed once we had boarded, so we had to sit at the gate for about 2 hours, which was not the crew's fault of course, however, they could have offered drinks. Once we finally got in the air, they only offered purchasable snacks in a way that was confusing--and did not even come through the cabin with complimentary drinks. Given the circumstances, and the fact the time in our seats was extended by over two hours, there could have been some better service from the actual flight attendants. It should have been clearly stated at the beginning of the flight, and once more when we were in the air, that no complimentary drinks were going to be handed out, and if we wanted anything, we would need to purchase it. I wouldn't have minded purchasing if I had known that was my only option.
review from -
5.6
Pros: Rapid boarding with no delays
Cons: No snacks, no entertainment.
review from -
3.0
Pros: Quick boarding and departed on time.
Cons: Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible.
review from -
6.0
Cons: The person next to me was x and overflowing onto my area and leaning on me through the flight
review from -
6.0
Cons: No USB charging point working and I had purchased on board wifi
review from -
6.0
Cons: They do not offer free bags to America anymore.
review from -
6.0
Cons: I booked a business class, round trip ticket, only to find out that one of the legs was not.
review from -
6.3
Pros: I liked Air Lingis. The crew and entertainment set up.
Cons: I had to RUN to get to this gate. And the number changed. I was the 2nd to last person on. International flights should have a small area to stretch and loosen up. Being large and stuffed into a small seat for so long is not good.
review from -
2.0
Cons: The flight took off late, arrived late and we missed our connection to Salt Lake City. We had to change terminals and they were on the opposite side of the airport. Had to spend the night and have not yet started with Aer Lingus to get some satisfaction.
review from -
6.0
Cons: Worst possible gluten-free meal. Other airlines do it better. One CFAN make a sauce to put on chicken - it doesn't have to be boiled or microwave into a piece of rubber, with plain rice and a couple of boiled carrots. This isn't just gluten-free, it's complete allergen-free which is quite different
review from -
6.0
Cons: the worst gluten-free food of any airline, and I've tried quite a few! And when the person in front reclines their seat, there's very little space left.
review from -
5.5
Cons: Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service.
review from -
6.0
Pros: Captain gave some nice hotspots to look out for as clear day.
Cons: Standing for ages before boarding and in plane. Very basic and couldn't print boarding pass before travel. Seemed like a glitch with Aerlingus and I phoned but said they would forward to technical dept. No one got back to me. This caused unnecessary stress due to connections.
review from -
2.0
Cons: Flight was delayed. Missed connecting flight to London. Two days with no baggage (missing).
review from -
4.6
Pros: Nothing out of the ordinary but I am not going to fly Air Lingus or TAP ever again.
Cons: the Team Leader at the check in counter was nasty, Her colleague made the mistake of not telling me that I had to wait there for the wheelchair that was going to take me to the plane, so I went to have a light breakfast. Then I waited half an hour on my feet waiting for the wheelchair
review from -
4.3
Cons: The flight attendants were not helpful or attentive. A nine plus hour flight and they offered drinks once, picked up garbage once and when we tried to give them garbage before landing, told us to put it in the seat pocket or toss on the floor! It looked like the plane had been trashed when we exited
review from -
4.0
Pros: The entertainment was good and that’s about it! The crew was extremely bossy! The aircraft should have been cleaned better. Terrible odors and dirty kitchens!
Cons: See above
review from
Flight status
Aer Lingus route map
Popular flight routes
Top flight routes
Top airports served by Aer Lingus
- Dublin Airport (DUB)
- London Heathrow Airport (LHR)
- Cork Airport (ORK)
- London Gatwick Airport (LGW)
- Shannon Airport (SNN)
- Amsterdam Schiphol Airport (AMS)
- Paris Charles de Gaulle Airport (CDG)
- Malaga Airport (AGP)
- Belfast City Airport (BHD)
- New York John F Kennedy Intl Airport (JFK)
- Boston Logan Intl Airport (BOS)
- Rome Fiumicino Airport (FCO)
- Manchester Airport (MAN)
- Chicago O'Hare Intl Airport (ORD)
- Birmingham Airport (BHX)
Aer Lingus contact information
- EI IATA code
- 1890 800600 Call
- aerlingus.com Visit