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Pros: Everything on time. Crew had a smile.

Cons: USB charger was not working in seat 34f.

Cons: All beverages cost extra, including water

Great airline for long flights!

Pros: The flight attendants were extremely friendly and helpful and really made the trip enjoyable I also liked all the activities that very offered some screens in the seats in front of us .

Cons: The pilot made a rude comment about the American security agents that I thought was uncalled for. They may not agree with how Americans do their security but for the pilot to make a comment in a negative connotation regarding the Americans and how they run their security before we left London was really inappropriate and I was very disappointed.

Great airline to fly!

Pros: Attendance were friendly and helpful and courteous. The plane was clean and we arrived ahead of schedule.

Pros: good meals, good seats, adequate in flight entertainment - this was part of a voyage all the way around the planet starting and ending in san jose costa rica - 5 different airlines and 8 different planes - eva was best but brittish air and iberia were a close second

Cons: even though i was at the airport almost 5 hours before the flight - the check in process left me with less than an hour by the time i got through the line twice and then through all the security points - they waited way to late to begin checkin - my kiosk check in was a waste of time since they did the same thing at the window - however, and fortunately for us - they did give us boarding passes for all three legs of the journey whereas the kiosk only gave two - Kuala Lumpur, London and Madrid - because my companion was traveling with a philippines passport we needed to stay airside at all three stops