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I’m six foot tall and barely fit in the seats. Leg room is just enough to sit down but that is also with my knee on the back of the seat in front of me. Snacks were okay, better than pretzels but still a bit lacking for a two hour flight imo. Served with bottled water was almost the least they could have done. Tap water would’ve been the least.

Too much cold in the cabin!!!! I hope i do not get a cold/ also no blanket available!!

It was cancelled and I was forced to buy another ticket.

Delayed flight, no information as to why, more standing on the runway with no information and after landing, more delays with security gates not working. Just a shambles, lack of communication and lack of customer care.

The flight was delayed taking off by 30 minutes and there was no lunch go enjoy except a complimentary packet of crisps. First class had a hot meal, you could smell it right through the plane but they couldn't even provide us economy class with a sandwich? Poor effort. Just landed and we're yet again waiting on the tarmac, this time for a bay to unload... In BA's own airport...

Delayed and heavy.

Canceled our flight and didn’t notify us Terrible customer service

BA rescheduled the flight twice & then cancelled it altogether with no rebooking options.

You cancelled our flight without even notifying us up till today. Luckily for us we found out about it about 10 hours before our flight. My son Desmond Owen was in contact with you about the refund. Goodday.

awful from a to z

my flight was cancelled and I was not notified of this. in fact I got a confirmation on September 7, 2021 from Kayak and when I called to check on seats that is when I was told that flight was cancelled back in April. I had to spend the next 3 hours scrambling to change my entire trip and still have not received my entire refund for the cancelled flights.

They lost my bag

Kayak could have helped me book new flights after they were cancelled. I called and emailed and ended up having to book new flights. Horrible service from Kayak.

Check in catastrophic. Over an hour….in Business Class line. Access to one Lounge had a long, moving queue. Access to the other had a shorter queue, but once inside, an even longer queue to get anything to eat or drink. Arrived at Heathrow T5 on-time, but Passport Control is a disgrace; a national embarrassment. Officious stewards, enormous queues, random barriers, non-working e-Gates and so on

4 of us split across the row with people in between us. Narrow body trans-continental flights just aren't economy class friendly. It was hot, cramped and long.

2 hours delay without explaining as why