Traveller reviews
Overall rating
6.1
Good
Based on 3,783 reviews
Boarding
6.4
Comfort
6.3
Crew
7.3
Entertainment
6.0
Food
5.9
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
British Airways information
| IATA code | BA |
|---|---|
| Routes | 372 |
| Top route | London Heathrow to Edinburgh Turnhouse |
| Airports served | 180 |
| Top airport | London Heathrow |
British Airways traveller reviews
Pros
"Our flight attendant was awesome."
(in 816 reviews)
"Information easily available staff friendly."
(in 1072 reviews)
""Crew was friendly, food was good.""
(in 461 reviews)
Cons
"I badly needed more leg room."
(in 109 reviews)
"Seats in premium economy not comfortable."
(in 125 reviews)
"The flight crew seemed overworked."
(in 1276 reviews)
Recent reviews
Traveller rating
866
275
206
627
38
Find reviews that mention:
crew was great
seats were comfortable
food was good
great service
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6.0
the only problem was mechanical and who knows if it could've been prevented or not. but the team made sure we were comfortable regardless. it's a quality staff, that despite circumstances did their best to accommodate it's passengers. overall, everyone i met on the ba flight was very friendly and professional.
Reviewed Nov 2023review from
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10.0
Crew-Very professional service. Very polite. Thank you.
Reviewed Nov 2023review from
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10.0
Crew-Very professional service. Very polite. Thank you.
Reviewed Nov 2023review from
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8.0
Probably the worst airport in the western world. Unable to self service check in despite have carry on luggage. Check in was T2. Rude reception at check in. Asked why no self service, he said it was new. Asked when it will be self service and he said it’s new. Asked about lounge and he didn’t know. Asked another counter staff and they were more helpful. Gates entrance at T1 so you have to walk to T1 from T2 for security. Long queues at security. Found out this was because the rather authoritarian and rude security staff decided to only let one person loads bags in to security belt when there was room for 3. Guess he didn’t want to be too overwhelmed. After security, I found the lounge. Clean, reasonable. But you then have to walk back to T2 for the gate. What a faff. Cologne airport could be so much better, it’s just not geared up to international travel. Was hoping to make this a future destination to do business but not now.
Reviewed Nov 2023review from
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10.0
Courteous and professional staff. Good job!
Reviewed Nov 2023review from
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10.0
….
Reviewed Nov 2023review from
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10.0
Club world worth the extra!
Reviewed Nov 2023review from
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10.0
The flight was delayed for more than 5 hours. It was a headache trying to wait for the plane after it got delayed over 4 times. Both Flights took were delayed for 4+ hours... After all the rebooking and navigating around the airport it was a complete hassle
Reviewed Nov 2023review from
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2.0
The flight was delayed for more than 5 hours. It was a headache trying to wait for the plane after it got delayed over 4 times. Both Flights took were delayed for 4+ hours... After all the rebooking and navigating around the airport it was a complete hassel
Reviewed Nov 2023review from
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2.0
The flight was delayed for more than 5 hours. It was a headache trying to wait for the plane after it got delayed over 4 times.
Reviewed Nov 2023review from
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8.0
British Airways is consistently fine, in terms of the on-flight service. Heathrow Terminal 5 can be difficult, though that is probably not BA's fault. On the other hand, British Airways' service has routinely been difficult for me the past few years. Indeed, it is a reason why I am considering changing carriers.
Reviewed Nov 2023review from
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2.0
I think the casual disregard for booking a seat for my child was pretty awful. Terrible airline, terrible attitude.
Reviewed Nov 2023review from
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8.0
Less Layovers needed for connecting flights. 12 hours 40 minutes layover in London was too long, it adds to the fatigue in longer flights.
Reviewed Nov 2023review from
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10.0
Great 👍
Reviewed Nov 2023review from
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8.0
No priority boarding - all passengers used the business class lane
Reviewed Nov 2023review from
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10.0
I was happy with the service
Reviewed Nov 2023review from
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8.0
Me and my wife checked well before time. we were amongst the first to check in. When the flight landed in London our AirTag showed that the luggage is left behind at Toronto. We caught the onward flight and landed at Bangalore, India and are still waiting for delivery of the four pieces of checked in luggage.
Reviewed Nov 2023review from
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8.0
Me and my wife checked well before time. we were amongst the first to check in. When the flight landed in London our AirTag showed that the luggage is left behind at Toronto. We caught the onward flight and landed at Bangalore, India and are still waiting for delivery of the four pieces of checked in luggage.
Reviewed Nov 2023review from
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8.0
Me and my wife checked well before time. we were amongst the first to check in. When the flight landed in London our AirTag showed that the luggage is left behind at Toronto. We caught the onward flight and landed at Bangalore, India and are still waiting for delivery of the four pieces of checked in luggage.
Reviewed Nov 2023review from
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8.0
Me and my wife checked well before time. we were amongst the first to check in. When the flight landed in London our AirTag showed that the luggage is left behind at Toronto. We caught the onward flight and landed at Bangalore, India and are still waiting for delivery of the four pieces of checked in luggage.
Reviewed Nov 2023review from
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2.0
2 hour delay with very little information given. Horrible service by BA employees at Heathrow after we missed our connecting flight. Extremely disappointing experience!
Reviewed Nov 2023review from
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10.0
Club world is definitely worth the money! Great service, very comfortable cabin
Reviewed Nov 2023review from
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10.0
I hope to fly with British Airways again in 2024. Staff professional and caring. Great variety of food and better than home-cooked. Plenty of beverages and meal portions generous. Thankful for the schooling, training, expertise of pilots and mechanics, making safe and enjoyable flights to anywhere in the world. Pass on thanks to baggage handlers, those directing flight arrivals to terminals, housekeeping and more.... All positions important that make traveling a joy. Thank you British Airways.
Reviewed Nov 2023review from
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6.0
I travel business class because I like to lie flat on the flight and sleep. I achieved that on this flight, and I really do like BA's new cubicles. As regards the rest of the experience however, I could have been in Premium Economy. The lounge was crowded, and the food/ drink in it was nothing special. The in-flight food was also nothing special, and the in-flight service was pretty perfunctory. Sorry, BA - you need to provide a better service. Cheers
Reviewed Nov 2023review from
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6.0
I travel business class because I like to lie flat on the flight and sleep. I achieved that on this flight, and I really do like BA's new cubicles. As regards the rest of the experience however, I could have been in Premium Economy. The lounge was crowded, and the food/ drink in it was nothing special. The in-flight food was also nothing special, and the in-flight service was pretty perfunctory. Sorry, BA - you need to provide a better service. Cheers
Reviewed Nov 2023review from
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10.0
Older plane, first choice of meal ran out, otherwise ok
Reviewed Nov 2023review from
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2.0
My bag was delayed 18hrs going to Budapest and 71 hrs coming back to Chicago, I had a special meal request and they served my meal to some other passenger
Reviewed Nov 2023review from
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2.0
My bag was delayed 18hrs going to Budapest and 71 hrs coming back to Chicago, I had a special meal request and they served my meal to some other passenger
Reviewed Nov 2023review from
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8.0
Really enjoyed the flight , good food . Staff very polite. Had difficulty with the TV
Reviewed Nov 2023review from
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8.0
Very nice staff.
Reviewed Nov 2023review from
British Airways FAQs
What is British Airways' carry-on size allowance?
On board British Airways flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the British Airways assistance team will most likely ask you to pay extra for checked luggage.
Where does British Airways fly to?
British Airways offers direct flights to 177 cities in 74 different countries. Edinburgh, London, and Glasgow are the most popular cities covered by British Airways.
What is British Airways’ primary hub?
British Airways concentrates most of its flight operations in London.
How does KAYAK find such low prices on British Airways flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including British Airways.
Flight status
British Airways route map
Top airports served by British Airways
- London Heathrow Airport (LHR)
- London Gatwick Airport (LGW)
- Geneva Geneve-Cointrin Airport (GVA)
- Edinburgh Turnhouse Airport (EDI)
- Glasgow Intl Airport (GLA)
- New York John F Kennedy Intl Airport (JFK)
- Amsterdam Schiphol Airport (AMS)
- Barcelona-El Prat Airport (BCN)
- Manchester Airport (MAN)
- Paris Charles de Gaulle Airport (CDG)
- Dublin Airport (DUB)
- Berlin Brandenburg Airport (BER)
- Kastrup Copenhagen Airport (CPH)
- Nice Côte d'Azur Airport (NCE)
- Zurich Airport (ZRH)
British Airways contact information
- BA IATA code
- 1 890 626 747 Call
- britishairways.com Visit
Overview of British Airways
When you are flying British Airways with a small child, your little one will be provided with a free Skyflyers activity pack that includes items such as an activity book and crayons. Additionally, amenities such as child seats and carry cots can be provided on all flights for no extra cost. Children’s meals and baby food are also available and will be provided before adult meals.
British Airways offers four different classes in order to ensure that all of your travel needs and preferences can be met. Economy is convenient for anyone that wants to travel as affordably as possible, while Premium Economy is a more private option that is in a spacious cabin. Business will give you access to flat beds, free drinks and meals, and lounge access, whereas First will provide you with your own personal suite.
This airline is known for having close partnerships with many different airlines both within Europe and across the Atlantic, including Alaska Airlines, American Airlines, and Loganair. The company also codeshares with other additional airlines, with some examples being Cathay Pacific, Vueling, and Japan Airlines.
Known for using over 15 different types of aircrafts, British Airways operates a large fleet that is composed of upwards of 275 planes. The Airbus A320-200 is the most commonly used aircraft as it can fit around 177 passengers and is a convenient choice for middle-range trips, while the Airbus A380-800 is the plane that fits the most passengers, with the maximum being just over 460, making it ideal for long haul international flights.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.