|Top route||San Francisco to Chicago O'Hare Intl|
|Top airport||Chicago O'Hare Intl|
Pros: The flight seemed fine, it was comfortable and the crew was polite.
Cons: When we arrived, we found that our luggage had been destroyed... The wheels were broken off and there were large rips in the suitcase.... It was a disappointment because we are both disabled and it is very difficult to drag a large bag through sfo without any wheels. United did offer a $75 voucher which was about half the cost of the bag. We were tired and accepted it.
Pros: Great nonstop, friendly crew
Pros: Very good and safe
Cons: Everything was great
Pros: The flight qmwent without issue once we took iff
Cons: There was maintenance needed on the plane before we could take off and that delayed us further from take off.
Pros: Got me there
Cons: MAKE PEOPLE WEAR MADKS EVEN IF THEY ARE IN FIRST CLASS THE MASK HAS TO COVER THE NOSE!!!
Pros: All my expectations were met
Cons: Everything was fine
Pros: Easy bording
Cons: Everything was good
Pros: Great crew, comfortable and clean flight
Pros: Clean aircraft helpful staff
Cons: Social distancing in the seating, the flight was booked every seat.
Pros: Gate attendant clearly explained how to handle bags
And passed out tags needed. Flight attendant very
professional and friendly.
Cons: Nothing. A nice short flight
Pros: The was helpful and friendly and was able to take care of problems.
Cons: Notifying me when a flight was being canceled before getting to the airport not where. You are supposed to be boarding the plane.
Cons: The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment.
Pros: The airline nore the airport were making people follow covid guidelines.
Pros: The crew was nice. Quick flight.
Cons: They used a crappy old plane. The seats were very worn. It was obviously a really old aircraft. For first class I should have flown coach. No drink offered upon boarding. Just very minimal with the high price attached.
Pros: It was on time. The staff was friendly.
Cons: My seat got changed around after I have chosen my my preferred seat. I was the send all the way to the back last row with my 15 month old she counts sleep because of the bathroom noise. The I was given extra space just to be set back at where I was of some not explain reasons. Safety is the most and people weren’t checked for temperatures people where not making social distances... I believe they have not take mayor precautions for the pandemic they can do better...
Pros: that I was finally able to go home
Cons: Customer service was very poor. The arline could've notified the connecting flight that we had landed and to wait on us. Instead, the connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 and the flight had already left. In addition, the reps did not show and form of empathy that we had missed the flight, of no fault of our own. When asked to provide transportation the connecting flight, the rep acted put out and stated we would have to wait (mind you, the next flight wasn't scheduled to board until 1:44pm). I was then told, the rep was going to lunch and I would have to flag down a ride. Lastly, a $10.00 voucher was nothing considering most airport meals are over $10.00.
Pros: I like that I was finally able to come home
Cons: The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10.
Pros: Everything about the 787. Very comfortable and pleasant
Cons: Again, United is not enforcing its own COVID restrictions. That’s gotta stop
Pros: Very timely flight
Cons: United is not enforcing COVID rules
Pros: Comfortable seat
Cons: There wasn’t much for social distancing. Was kind of disappointed.
Pros: The crew was nice
Cons: Leave the middle seats open
Cons: Many other travelers were not wearing their masks and the flight was completely packed.
Cons: Plane was full!
Pros: Easy boarding process and the flight was almost 30 minutes early
Cons: the wifi kept kicking me off while I was watching their in flight entertainment
Pros: The service of the air hostess.
Cons: Definitely more space is better.
Pros: Flight smooth. Not too crowded.
Cons: Flight delayed.
Pros: Crew was fun. Didn't get to finish movie because no wifi from den to mtj
Pros: Amaizing crew, the food was awesome above all it was served hot, I liked that.
Cons: I have no complain, I enjoyed flying with them and will do so next time
Cons: The temperature on the flight was super warm. I was uncomfortable. I was told that with Layover I would receive my check in bag for Hotel stay. the attendant took a discription of my luggage for other united employees to tell me it would take 3 hours to retrieve my luggage. They didn’t even try to look for it or help me. Then what’s the point of taking my discription down? Now I have to stay at a hotel with nothing on me. So ridiculous and rude.
Cons: Multiple people on flight not wearing masks
Pros: One of the nicest flight attendants I’ve ever seen in my life and I travel a lot.
Cons: Being issued a seat not next to other families when there were empty rows and one seaters available.
Pros: Food was great
Pros: The crew was pretty nice
Cons: My toddler wasn’t issued a ticket like he should have been so it ended up taking me a long time to check in. I had to sit next to another passenger with a toddler on my lap. Multiple rows had 3 passengers.
Cons: No bad, easy
Cons: Updated plane with new seat providing better leg room. Good inflight entertainment
Pros: The boarding process was good. Departed on time and arrived on time.
Cons: No social distancing of passengers on the plane yet there are empty rows of seats.
Pros: The middle seat was vacant which is good.
Cons: At the moment I feel that every establishment that’s out serving people are doing the best they can in this covid situation.
Pros: Everything was cool, smooth flight
Pros: That they had TV in flight
Cons: Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky.
Cons: @ last minute My flights changed from Ind-Dev-Spokane to Ind-SFC-Spokane.
We were offered free WiFi on flight but it wasn’t true.
Pros: The crew was nice
Cons: It was over crowded, the person in front of me spilt their entire coffee on my bag and with everyone wearing masks no one can hear you. He didn’t apologize and it was a mess. When I went to get my luggage they just tossed it and then entire bag opened up. My luggage was not over stuffed nor was it even close to the weight limit. Everything flew out of the bag when it came down the carousel. There was also no option to upgrade or even pay for a first class ticket- looks like I’ll go back to flying American.
Pros: Boarding and deplaning was organized and efficient.
Cons: The flight was completely full, including every middle seat. It did NOT feel safe to have a completely full flight during COVID. Some passengers kept on taking off their masks to talk to each other, completely defeating the purpose of the mask. I will not fly United again during COVID.
Cons: Smelled like pee for half time we were up and announcer was very annoying , she sounded like she is about to pass out , short of breath like she needs an ambulance.
Statement about wearing masks was just too much... we get it - we wear masks.
Pros: Friendly helpful flight crew
Cons: Entertainment wasn’t working well at all
Pros: Stuartess provides free first class items like blankets and drinks.
Cons: Social distancing was not practiced by using nearly 50 middle class seats left empty while the entire rear of the plane was jam packed in economy seating.
Cons: Higher Priced seating was left empty and people were not spaced properly in the cheap seats in the back despite the extra room on board at takeoff.
Cons: It would have been nice to have all the immigration forms necessary and a pen to fill them out. If you aren’t going to provide those please notify passengers in advance.
Pros: Crew was very friendly
Cons: Turbulence, but other than that it was quick
Pros: United Airlines is putting customers and employees at risk. It is an insane and absurd as it is disgraceful. During boarding you will see painted arrows on the ground urging you to be "6 feet apart" from fellow travellers. You will then enter a the plane and be 6 inches apart as the plane will be FULL. Fly Delta where they block off middle seats and social distance. United CEO Scott Kirby does not care about customers or employees. The absurdity of the juxtaposition between the "6 feet" signs in the boarding area and the COMPLETE ABSENCE of distancing on board tells you everything you need to know about United.
Cons: Practice social distancing on the plane. There's a pandemic. This is the NUMBER ONE thing you should be doing to assure safety of passengers and crew.
Cons: Seats were uncomfortable
Pros: Great value
Cons: The seats weren't very comfortable, but I could make due.
Pros: One passenger was removed from the plane after 3 times he was warned about removing his mask before takeoff.
Due to Covid19, United was boarding by row, from the rear to the front.
Cons: When I made the original bookings, United was not allowing the middle site of the row to be used. Unfortunately, the plane was almost packed. 8 seats in the rear were empty.
Cons: When I made the initial booking/seating, United was not allowing the middle seat within the row. Needless to say, the plane was packed. Not one empty seat. Disappointing!
Cons: Stewardess was mean when I asked for a mask
Pros: I liked my seat
Cons: There was a stewardess that was very mean and not accommodating when I asked for a mask
Pros: I love how the crew was so nice
Cons: I personally don’t like flying so I was nervous when there was sudden turns
Pros: The crew was really good, made sure our needs were met.
Cons: The seats were quite crammed.
United Airlines has many classes for customers to choose from, with some examples being United Polaris, Business, Premium Plus, and Economy Plus. For an extra luxurious experience, select United Polaris, as it comes with a cozy bed, a gourmet hot meal, and amenities such as silk pajamas. Business will also provide you with a hot meal and two free checked bags, while Premium Plus includes upgraded seats and free alcoholic beverages. To ensure that you have extra legroom, opt for Economy Plus, an option that will give you a spacious seat.
While this airline has 8 different hubs that are all located in the United States and its territories, it also flies to over 200 destinations around the world. Belgium, France, and Germany are just some examples of popular countries that can be visited in Europe, while China, Japan, and Singapore are convenient for those hoping to visit Asia.
In addition to being a member of Star Alliance, known for being the world’s largest airline group, United Airlines has codeshares with many companies, including Air Canada, Austrian Airlines, and Lufthansa. The company also maintains joint ventures with additional airlines, such as Air New Zealand, Brussels Airlines, and Swiss International Air Lines.
This airline operates a fleet of over 775 aircraft, with all of them either Airbus or Boeing. The Boeing 737-900ER is the plane that is most commonly used by the company and many of them are decorated for special sporting events or in celebration of the Star Alliance. The Boeing 777-200 is oftentimes used for long international flights as it can fit over 350 customers.