Traveller reviews
Overall rating
6.2
Good
Based on 27,069 reviews
Boarding
6.6
Comfort
6.1
Crew
7.1
Entertainment
5.6
Food
5.6
Skip to main content
More
Find cheap flights on United Airlines
Return
Economy
United Airlines information
| IATA code | UA |
|---|---|
| Routes | 1383 |
| Top route | San Francisco to Newark |
| Airports served | 227 |
| Top airport | Newark |
United Airlines traveller reviews
Pros
""Everything was cool, smooth flight.""
(in 2442 reviews)
""Great crew, comfortable and clean flight.""
(in 2084 reviews)
"Flight attendant very professional and friendly"
(in 2447 reviews)
Cons
"Customer service was very poor."
(in 236 reviews)
""Good flight, but pretty jammed in""
(in 4938 reviews)
"Flight to IAD arrived early."
(in 117 reviews)
Recent reviews
Traveller rating
9588
5822
5257
5867
92
Find reviews that mention:
flight attendant
first flight
great flight
flight was cancelled
crew was great
hour delay
entertainment system
fly united
basic economy
leg room
customer service
arrived early
middle seat
seats were comfortable
seats were uncomfortable
-
4.0
9 hour flight and breakfast is a yoghurt and a biscuit? Hold luggage added $70 each way. Reserved seats added hundreds more - they can’t guarantee families, even with children, can sit together if you don’t cough up. Entertainment system not working, attendant not bothered. Eventually offered money off next time we fly United - no thanks. A dismal experience.
review from
-
2.0
Monitor did not work at all.
review from
-
8.0
Seats are small although a big plane.
review from
-
8.0
It’s a hopper.
review from
-
4.0
No inflight entertainment for 4 hour flight. The United entertainment system is often broken. Please fix this recurring problem!!
review from
-
2.0
Too slow to board, were not willing to do anything for missed flight due to lineups at immigration.
review from
-
10.0
Exelent
review from
-
8.0
Friendly and smiling crews! Seat allocations could be a lot better! Couple should allocate to seat together, not split them apart! Food could be a lot better. For 9 hours flight should have dinner and breakfast, and not just the main meal! Seat changes should be free!
review from
-
8.0
Quick and painless.
review from
-
6.0
The inflight entertainment system was malfunctioning for 11 hours. It worked... but paused for thirty seconds every minute or two.
review from
-
10.0
No food but such a short flight so actually ok
review from
-
10.0
Actually no food was ok. It was a short flight.
review from
-
8.0
Communication was great for the flight delays and yet we still arrived on time. There are no food services which is why it got a lower rating.
review from
-
4.0
Leave on time
review from
-
4.0
Too many delay
review from
-
10.0
Excellent flight.
review from
-
10.0
Have global access. Was directed down the line there but nobody working TSA. Had to them cut into economy line. Why pay for something if you can not get it at the airport
review from
-
4.0
The boarding experience at Newark was total chaos. United had three different flights boarding at the same time in very close proximity. The gate agent was rude and not welcoming. The flight didn’t leave for an hour after all were boarded. There wasn’t enough room for passenger bags due to the number of people who brought on very large suitcases. It was a full flight and just really not comfortable.
review from
-
8.0
A refreshment. But realize it was small plane with one flight attendant,
review from
-
4.0
Security wasn't too bad getting through
review from
-
4.0
The boarding process in Newark was a complete disaster and total chaos. They had us board and then we didn’t leave for an hour and a half. Terrible.
review from
-
10.0
All good
review from
-
8.0
Much prefer 787 Dreamliner to the 757 which is also on this route. It’s a modern state of the art airplane vs the dated 757
review from
-
2.0
Entertainment did not function for everyone. Cabin temperature was inconsistent. Started cold, mid flight was too hot and never adjusted.
review from
-
8.0
The food was good but it come late,it better to give the food one time,you give privilege to people who pay
review from
-
6.0
Liked entertainment availability on my own device. Plane was quite old, no power outlets. Seats in economy class quite tightly placed.
review from
-
8.0
Very good economy class flight from Frankfort to ORD. If you have to fly (and I don’t know how else you’d get across the Atlantic) to works just fine. Just be prepared for the check in, TSA, and boarding lines. Just a part of travel.
review from
-
6.0
A wait on the tarmac before coming to the gate. Happens every time I fly into Newark
review from
-
8.0
Nothing
review from
-
2.0
They had us board the plane even though they knew there was a mechanical problem before we boarded. Then we had to sit on the plane for almost 3 hours while they fixed it.
review from
United Airlines FAQs
What is United Airlines' carry-on size allowance?
Where does United Airlines fly to?
What is United Airlines’ primary hub?
How does KAYAK find such low prices on United Airlines flights?
Flight status
United Airlines route map
Top airports served by United Airlines
- Newark Airport (EWR)
- Denver Intl Airport (DEN)
- Houston George Bush Intcntl Airport (IAH)
- Chicago O'Hare Intl Airport (ORD)
- San Francisco Airport (SFO)
- Washington, D.C. Dulles Intl Airport (IAD)
- Los Angeles Airport (LAX)
- Boston Logan Intl Airport (BOS)
- Las Vegas Harry Reid Intl Airport (LAS)
- Orlando Airport (MCO)
- San Diego Airport (SAN)
- Austin Bergstrom Airport (AUS)
- Seattle/Tacoma Intl Airport (SEA)
- Dallas/Fort Worth Airport (DFW)
- New York LaGuardia Airport (LGA)
United Airlines contact information
- UA IATA code
- 1890-925-252 Call
- united.com Visit
Overview of United Airlines
United Airlines has many classes for customers to choose from, with some examples being United Polaris, Business, Premium Plus, and Economy Plus. For an extra luxurious experience, select United Polaris, as it comes with a cozy bed, a gourmet hot meal, and amenities such as silk pajamas. Business will also provide you with a hot meal and two free checked bags, while Premium Plus includes upgraded seats and free alcoholic beverages. To ensure that you have extra legroom, opt for Economy Plus, an option that will give you a spacious seat.
While this airline has 8 different hubs that are all located in the United States and its territories, it also flies to over 200 destinations around the world. Belgium, France, and Germany are just some examples of popular countries that can be visited in Europe, while China, Japan, and Singapore are convenient for those hoping to visit Asia.
In addition to being a member of Star Alliance, known for being the world’s largest airline group, United Airlines has codeshares with many companies, including Air Canada, Austrian Airlines, and Lufthansa. The company also maintains joint ventures with additional airlines, such as Air New Zealand, Brussels Airlines, and Swiss International Air Lines.
This airline operates a fleet of over 775 aircraft, with all of them either Airbus or Boeing. The Boeing 737-900ER is the plane that is most commonly used by the company and many of them are decorated for special sporting events or in celebration of the Star Alliance. The Boeing 777-200 is oftentimes used for long international flights as it can fit over 350 customers.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.