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Pros: ANA was excellent in getting us on an earlier flight-

Cons: Unfortunately, they sent us to the "wrong" security checkpoint- at the opposite side of the airport. From the checkin desk, we were told to go to the NORTH security checkpoint. Walking the terminal again from where we came, we passed the SOUTH security checkpoint and made it another 5mins to gate.

Pros: Absolutely horrible aircraft. I am 6 ft 3 and there was no way I could fit my body into the seat without crushing my knees. So I had one leg underneath the seat in front of me the other leg in the Isle. The flight attendant came down the aisle with the drink cart running it squarely into my knee.

Cons: I cried out in pain with tears in my eyes and all she could say was you shouldn't have your leg in the Isle.

Pros: Was your standard airlplane.

Cons: Plane was delayed due to a mechanical, then again because the cleaning crew didn’t do a good enough job the first time, then a seat mechanical, and then the truck used to back out onto the tarmac broke down

Cons: The seats are getting smaller and the leg space is nonexistent.

Cons: If the flight had not been cancelled!

Cons: No WiFi functioning so nothing to do for five hours when you counted on having WiFi. Now I will always bring a book

Cons: I was in coach. I am 6’2” and my legs were pressed against the seat in front of me for the full 4 hours. Uncomfortable.

Pros: The crews did a great job!

Cons: Departures on both legs of the flight was delayed. First one 45 minutes and second one 20 minutes. The seat on the first flight was not the best and doesn’t seem to have a tall enough back section for taller people to rest their head.

Cons: Ground crew and in Jamaica was horrible. They asked me if I have flew United before when I asked her a question.

Pros: The crew, and boarding process was good.

Cons: The snacks are really bad.

Cons: Flight was delayed. Reasons not given . Did not see enough of the crew to evaluate.

Cons: Flight departed late

Cons: Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs.

Cons: Flight crew did nothing ..... nothing!

Cons: Leaving on time

Cons: Going and coming back was delayed

Pros: Safety of the flight, the route

Cons: The remote for the AV was so torn. I coukdnt even use it

Cons: Transfer from international (T5) to T1 at O'Hare is very unpleasant..Generally O'Hare is a terrible airport.

Pros: The crew was friendly and helpful.

Cons: Better snacks would be nice, and there was no entertainment available, even for personal devices.

Pros: Landed on time

Cons: Staff. Boarding. Fellow Passengers.

Pros: Poor customer service and not understanding.

Cons: Don’t now it’s not the company’s fault it’s just the representative that I spoke to. I don’t know how many times I could explain my situation, and my English is not poor and I thought I was explaining myself clearly. Best think I could do is just say forget it I’ll take my $ 430 dollar last.

Pros: Crew was nice; not out of their way, though.

Cons: Food, movies, space