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Cons: Wouldnt refund my ticket or change my flight when I needed to change it fee for everything

Cons: Delayeddddd

Pros: Crew was pleasant and kind

Cons: Sitting next to the back bathroom, getting bumped by other travelers and the food carts, and the turbulence.

I don't understand of a point of checking in and securi your seat.

Cons: I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United.

Pros: Crew was friendly.

Cons: Flight delayed!

Convenience over comfort

Pros: I liked that this plane was not full and they work to make sure you don’t have to sit next to someone in that case. I travelled with my small 7lb Pomeranian and he easily fit down below under my seat with plenty of room. The flight is less than an hour so you can’t expect much more than that. Crew were fantastic and nice during our brief interactions.

Cons: No WiFi, no snacks because of the bumby ride

Not a great flight

Pros: The crew is nice.

Cons: The flight was delayed because of a technical issue and then the plane was very cold for most of the flight. And they said my green-tagged carry on would be at the gate when I arrived in Richmond. But then we arrived and they put it at baggage claim instead where we had to wait 20 minutes for it. Too many things were not comfortable or convenient on this particular flight.

Big Delay and Technical Issues

Pros: The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable.

Cons: There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem.

This sucked even more but I lack the will to continue writing

Pros: I did not like anything abut the trip. I guess if I have to come up with something good it could be that the trip ended without physical death... emotional and psychological death, to be sure, but not physical.

Cons: The outrageous, unconscionable, customer unfriendly lack of leg room, general torture-like comfort levels of the seating, surly airline employees, vomit comet style landing, and spending enough time driving around the tarmac we probably could have just drove the plane there, skipping flying all together.

Air travel simply sucks and this trip reinforced that

Pros: I did not like anything abut the trip. I guess if I have to come up with something good it could be that the trip ended without physical death... emotional and psychological death, to be sure, but not physical.

Cons: The outrageous, unconscionable, customer unfriendly lack of leg room, general torture-like comfort levels of the seating, surly airline employees, vomit comet style landing, and spending enough time driving around the tarmac we probably could have just drove the plane there, skipping flying all together.

LATE

Cons: LATE

Cons: 2 hour delay.

Cons: Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us.

Florida 2019

Cons: Very cramped quarters in middle service was ok

Florida 2019

Pros: Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises

Cons: Lots of noises crew were good . Price of luggage was outrageous

Cramped

Cons: Original flight through Houston was delayed and rerouted through SFO. Then the connecting SFO flight was delayed and missed original flight. Spent 24 additional hours at the airport to catch the next available direct flight. Had an aisle seat but then put between two men who took both armrests for 15 hours.

Cons: Delayyyyyyyyyed

Cancelled

Pros: Nothing

Cons: Snide check-in woman at United when she glibly announced that there was no connecting flight since my flight was delayed. She was cold and snarky and of absolutely no help.

Pros: Cabin cleanliness is below average

Cons: Cabin service is average

Pros: Very friendly crew that empathized with the plight of the passengers on board. The poor experiences throughout the journey could have been avoided if United changed it's policies and processes to become more customer focused.

Cons: So many small things add up to an overall poor experience on a flight, and it doesn't seem like United understands this. 1) WiFI was down. 2) Entertainment screens for several of the passengers on board were not working. The poor lady next to me had a broken screen, and combined with the broken WiFi, she literally just sat in her seat looking forward for several hours (after she finished the podcasts on her phone). 3) For a 5-6 hour flight, food (more than just snacks) were available for only about half the passengers on board. Apparently its an intentional policy of United to only have food available for a portion of the passengers. It wasn't even possible to purchase it if I wanted to because by the time the crew got to me, they were all out. 4) Baggage space under the seat varies wildly depending on your seat. For some reason, the aisle seat has the smallest space I have ever seen in my life (about the size of a shoe box). It was the first flight I have ever been on where I was literally not able to fit a small backpack underneath my seat.

Cons: The seats where very uncomfortable One of the bins would not close and flight attendant stressed out show frustration in front of the passangers

Cons: United airlines staff were very grumpy

Missed flight

Cons: Our plane was 2 hours late from San Francisco and we missed our flight to Columbia.

Late, As usual

Pros: Arrived safely

Cons: Late arrival of aircraft. Mechanical problems with navigation able to get through that but took off one hour late. The usual.

Bad carry on experience

Pros: It was a good flight, everything was good as expected.

Cons: The carry-on I had was oversized, so I paid the$30 fee. Then I got to the gate and they informed me that the Representative was supposed to give me a luggage label along with my receipt. I only got my receipt and I was then charged another$65 for my bag. Not happy about that additional baggage fee.

Baggage Claim an issue at IAH

Pros: United Terminal in Chicago had limited seating and dining options. Flight was overbooked, but boarded quickly.

Cons: Baggage claim at IAH took 45 minutes. Incorrect claim area was indicated for first 25 minutes, with over 200 people crowded around 1 claim area with 12 others open. Finally switched and bags took another 20 minutes. Baggage claim always takes over 30 minutes at this airport. Subway is rickety and outdated.

Cons: No Wi-Fi and no food

Bagagge

Cons: My baggage was left in Houston

Pros: Felt like the pilot was experienced and skilled because It was very smooth in departing and landing.

Cons: There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter.

Uneventful.

Pros: I was able to sleep for 2 hours of this 3 hour flight. But that was due more to my extreme exhaustion than any comfort the plane provided.

Cons: The Flight attendant was rude and abrupt.

Pros: Nothing

Cons: No entertainment, no power outlet

Pros: Nothing

Cons: United Airlines has really gone downhill

Cons: 4 hour delay

WTF!?

Pros: What flight are you talking about!? Airlines had NO SUCH FLIGHT! This household became very upset over some surprise obligation!

Cons: The turmoil of your false alarm!

Ugly!!!

Pros: Nothing

Cons: They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!

It was a nightmare...!! Never again

Pros: Nothing, worst airline ever

Cons: They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!