Pros: "Friendly flight crew. Food was good as well with options!"
Cons: "My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me."
Pros: "On time, as expected, no delays"
Cons: "USB chargers and more modern entertainment systems"
Pros: "Fares were competitive. Service excellent. Seating comfortable"
Cons: "Food on the plane"
Pros: "We paid extra for the seats ... it's a good value to get on and off more easily. I liked the way they gave food (for free) and beverage every couple of hours. The pilot communicated well."
Cons: "The entertainment was not that great -- I had trouble filling the time of our overseas flight with movies; which I like to do going east to west to keep up with the time differential. The bathrooms ran out of water in the toilet about 2 hours before we landed so I didn't want to use it. Again, it was an old plane."
Pros: "sound quality was very poor, I could barely understand what was said in movies."
Cons: "In approaching an attendant to purchase a beverage we were abruptly informed that they were on a break and go to the forward cabin."
Pros: "I like the options of entertainment throughout the flight to help keep your mind off of how long we're trapped in a metal tube 40,000' in the air."
Cons: "It's a little discouraging to see the flight attendants asleep in the back of the plane. The flight was 7 hours in the daylight. I know that crews can't be flown for more than 8 hours in a day, so it shouldn't be too much to ask the attendants to stay awake during a 7 hour flight."
Pros: "US preclearance in Dublin No immigration wait in Boston"
Cons: "Coffee was terrible Sound in the headset was hard to hear. Seat had to be manually pulled to vertical My ear buds would not fit the 2-hole system on this plane"
Pros: "Flight was incredibly smooth and on time."
Cons: "I had selected an emergency aisle seat because additional legroom was offered in those seats, however, the seat was so narrow I couldn't sit there. Moved to a regular seat instead. Food was really mediocre compared to food I've had on other airlines."
Pros: "Same as above: great staff and service"
Cons: "Horrible online service and the surprise of being on a different airline than my travel documents had stated."
Pros: "Plane was clean."
Cons: "They seemed to be a bit stingy on the beverages - I was pretty dehydrated so asked for another can of soda or glass of still water and never received it. Crew was not particularly friendly. I had flown British Air on the way over to Europe and that crew seemed genuinely more friendly. The complimentary headphones were terrible. I almost gave up on watching a movie until I pulled out my iPhone headphones and realized that I could finally hear the dialogue over the roar of the plane."
Pros: "Pleasant crew and good food/snack service almost forgotten as I stood at the baggage carousel for 40 minutes."
Cons: "Baggage claim very frustrating (40 minutes) particularly after 12 hours of airports and airplanes. Messed up our ground transportation plans for no apparent reason. Totally unexplained!"
Pros: "Direct flight and preclearance completed in Dublin"
Cons: "Not a great seat, back middle; poor food"
Pros: "We had lots of seat space because the flight wasn't full and we could spread out a bit. If the plane hadn't been full, the seats and leg room space were insufficient. The food was good. The on board entertainment was enjoyable, making the time go by quicker."
Cons: "We weren't able to select our seats, they were selected for us. We also couldn't print out our Boarding Passes until we arrived at the airport giving us an uneasy feeling about the seats we would be assigned. Ultimately, our seat assignments were fine, but no need for the drama."
Pros: "Great service! Wonderful entertainment(movies, tv, etc.) delicious meal!"
Cons: "When sitting in an exit row an attempt should be made by staff to reserve overhead storage for those in the exit row because of the no storage under your seat policy, after all you had a staff member right there!"
Pros: "Friendly crew"
Cons: "(1) boarding chaotic, misinformation (2) cold cabin, no blanket (3) entertainment system very slow, map not working (4) Overpriced wine and beer on transatlantic segment while competitors serve those free of charge"
Pros: "Customer service on flight back to Boston outstanding. Flight attendant with sense of humor, got me vegetarian meal even when I forgot to pre-order."
Cons: "Touch screen technology horrible - practically have to punch seat back numerous times to get response (poor person in front of me!). Wasn't just mine either - everyone had this issue. Movie selection tepid. Can't use your own headset & get stereo sound because of their 2-prong system. Whole setup really bad. On overnight flight from Boston to Dublin, could barely sleep because flight crew kept interrupting with announcements about collecting trash."
Pros: "Aer Lingus flight attendants as well as employees inside the terminals were wonderful. I sincerely feel they went above and beyond to make sure you were happy. Whatever they could control they did a good job."
Cons: "Seats were extremely uncomfortable, felt like you were sitting on a piece of plywood. In addition they were very narrow and had little leg room."
Cons: "The map feature wasn't working on the flight and the sound quality for media was very poor and sporadic"
Pros: "had trouble getting a ticket in the airport. was not checking a bag so they went out of their way to print one ensuring I did not have to wait in a large bag check line. seats have decent room, tv's had a great selection. food was good during the flight and staff was attentive. top 3 transatlantic flight for me(done around 20)"
Pros: "Very friendly and cheerful staff."
Cons: "Boarding was chaotic; there was little to no crowd management. Row numbers were called to board the plane before the staff even seemed ready to receive them. There was no vegetarian meal option, and my in-flight entertainment completely ceased functioning less than halfway through the flight."
Cons: "The flight was over an hour late taking off. Mediocre service from the crew, they seemed tired. Upon arrival you could not open the cargo doors and our luggage was delayed for almost 1.5 hours. There were several other issues with thus flight that made the overall experience a poor one. Some where beyond the control of the airline, others were not. There was a lot of room for improvement."
Pros: "We had an adequate amount of room and were treated as valued customers. Enough said!"
Pros: "Much better than the Rome-Dublin leg. A modern plane with entertainment. A boarding process with effective signage and flowing lines. An absolutely top-rate cabin crew. Actually enjoyable food."
Cons: "Really was well done: systems seem to be functioning smoothly and feedback processes are working. One thing I did note was that the waste seemed to be collected without sorting for recycling. Considering you all are on the Emerald (green) Isle, you could take up the mantle of being the "most ecological" airline in the world. It would only take a small amount of messaging."
Cons: "Waiting in the que was very disorganized and took up the entire hallway. I didn't like running through the airport since the gate closed 5 minutes before I got off the plane from London even though the flight was almost 2 hours later."
Cons: "My seat was changed and I was in the middle seat, not the window seat I had selected weeks earlier. My brother and his daughter had their seats changed, too, and they were in middle seats 14 rows apart, so she flew by herself on an international flight all by hersel! My headphones wouldn't work correctly in the double jack, only getting one side. Why change the plugs? The flight attendant said that they wouldn't work and that she would get me a headset. Two hours into the flight I finally got a headset. The male flight attendant was great, but unfortunately we were dealing with others that totally ignored my two small requests for the entire 6 hour flight. Our flight to Dublin was awesome, but this flight back was very very disappointing!! Changed my while feeling about Aer Lingus"
Pros: "Aircrew was good."
Cons: "I never realized that Aer Lingus was actually a budget airline until I flew them. Price was right, but lack of leg room and things like charging for things other airlines do not, should be factored in when choosing them. There was a 2.5 hour delay and I think that passengers should have received some compensation for that. A voucher or at least a free drink, nada."
Cons: "unable to contact Aer Lingus with question dealing with clearing customs once we land in the U. S. we were on hold for over an hour"
Cons: "The crew looked completely unhappy. There was only one crew member smiling. The flight was delayed by about an hour due to food. I feel if we are paying for a flight that is 7+ hours the crew should at the very least fake a smile."
Pros: "Lovely fight attendants and good food!"
Cons: "Seats are too small -- and I am not a big person, only 5'5" and 125 lbs. But too hard to sleep or stay in that tiny space for 6 hours."
Pros: "Well fed"
Cons: "Plane not clean. Movie screen did not work."
Pros: "Crew very pleasant"
Cons: "Seat by door very uncomfortable"
Pros: "on-time departure Smooth boarding Staff professional"
Cons: "could not select seat on-line <24 hrs before. Got to airport 2 hrs before departure and unable to pick seat beside my wife."
Pros: "Great movie selection, good food variety (healthy and varied choices), and sufficient space in the seats."
Cons: "I didn't get to choose my seat ahead of time for some reason (but luckily ended up with a seat I was very happy with, with an empty seat beside me)."
Cons: "even smaller seats, more cramped than the previous flight and even more children crying"
Pros: "No delays!"
Cons: "Absolutely no leg room. Was uncomfortable for the whole duration. Person behind me was not happy that I reclined my seat and was vocal about it while the person in front of me was completely reclined and I'm a small person. Heck, I paid for the the seat and should be able to move my seat back without any issues. Still very smuched. Extra leg room shouldn't be a premium."
Pros: "Crew were very polite & attentive, food & entertainment were also good"
Cons: "The main problem was that where I was sitting was to cool. All three women in my row were cold. At one point about half way through it warmed up but then it cooled down again. I was wearing a fleece jacket & had a blanket but was still cold. Of course row 28 sees a lot of traffic & noise from the lavatories so that wasn't fun but the cold was the main problem."
Pros: "Temperature was good. Fortunately the seat next to me was empty which always makes it more comfortable if only the person in front of me did not move her seat back - that makes it difficult to get up. Movie choices were good and the individual screen was good for watching and could be paused."
Cons: "International flights usually include wine with their meal but this would have been an overpriced purchase. The selection of food was marginal and too spicy, only the dessert was edible. Not the quality of the last trip on aer Lingus. There was a second snack sandwich although soggy and unappealing with a minimal slice of chicken."
Pros: "It is nice to pass customs in Europe during preboarding"
Cons: "Web check in was severely broken or misprogrammed during my two weeks of travel. This would not have mattered if they had simply assigned seats at the time of purchase. I bought tickets 8 months in advance for a family of 4. On our overnight flight we were shoved in to nonreclining seats in front of the noisiest bulkhead service area I have ever encountered. None of the 5 phone reps or onsight staff were able to help and were nasty into the bargain. One of them lied to me about the seat position on the phone. The staff made no attempt to keep things quiet on the flight and in fact made most of the noise themselves. The armrests can't be folded up because they crammed too many seats across. And the bathrooms right on either end of our row wafted noxious odors over us every time they were opened. This resulted in losing two days of my expensive vacation trying to recover from lack of sleep. This is in return for giving Aer Lingus the use of $4200 for 8 months. I would never use this airline again."
Pros: "Boarding was easy. I appreciated the meal and drinks I got without having to pay for it."
Cons: "The entertainment had a lot of options- TV shows, movies and games but none were really accessible to me as a Deaf person- no captions. and as for the game I needed a console which I could have asked for. I tried at one point but the attendants didn't help me. So I just gave up and read my book on my iPad. Also, it seemed to take forever to get my bags. I know it was a big plane and there were a lot of us waiting, but it still seemed to take longer than expected."
Pros: "Free wifi card but it was too slow to stream"
Cons: "Broken screens"
Pros: "plane, crew, food, entertainment, comfort were great."
Cons: "Check-in (or lack of web check-in) is a big minus."
Pros: "Great movie selection. Nice pillows. Decent food."
Cons: "For some unknown reason, I wasn't able to select my seat upon booking my flight. Perhaps this is because I booked through Kayak instead of directly on the Aer Lingus website. Because I was traveling with a friend, I wanted to choose a seat next to him. I could not figure out how to select a seat. The choice was not available through Kayak or through Aer Lingus. I e-mailed two Aer Lingus addresses, one kayak/vayama customer service address, tweeted at Aer Lingus and even sent them a facebook message. When I called Aer Lingus, I had to wait on hold for an HOUR AND TWENTY MINUTES before anyone answered the phone. They said that I couldn't pre-choose my seat and that I had to select it at the airport. Well, when I got to the airport, the Aer Lingus staff said that wasn't true and that the only seat left was in the very back of the plane. Far away from my friend. What a waste of time. This airline was extremely unorganized. Choosing a seat seems to be a rather simple thing to do on every other airline."
Pros: "Overall nothing. I requested Aisle seat & Veg food through Etihad Helpline before commencement of my journey. But Aer Lingus crew refused to listen it saying they didn't receive any instruction from Etihad."
Cons: "Their attitude"
Cons: "We had to go to the Aer Lingus counter in Dublin to do seat selection for the remaining leg of the journey as this wasn't an option in Budapest."
Cons: "We landed at Logan early, but then had to wait for a gate. We still arrived at the gate a little ahead of schedule."
Pros: "Airline does great job of check in-lots of assistance available to move you quickly through airport."
Cons: "Some of the flight attendants were rude to other passengers-embarrassing to listen to. Food mediocre, have to pay for drinks on transatlantic flights. Slow to pick up food trays. Boarding a bit chaotic. Definitely feels like a budget airline but compared to U.S. Budget carriers, they could use some work on customer service."
Pros: "Free movies"
Cons: "No leg room"
Pros: "Crew was very nice, efficient"
Cons: "Boarding in Iceland"
Pros: "Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat."
Cons: "My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me. The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart). I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once."
Pros: "Seating was very comfortable. Good entertainment system."
Cons: "In-flight entertainment system was broken on my seat. Flight crew tried to help but it wasn’t able to be repaired."
Cons: "On boarding in Iceland"
Cons: "No food and alcoholic beverages on an international flight - very disappointing. Also the entertainment system didn’t work."
Cons: "My seat was changed less than an hour before the flight so that I was no longer sitting with my wife. The person at the service desk explained that they substituted a smaller plane because the flight was not full. She said it was better than the flight being cancelled."
Cons: "The attendants were professional and friendly. The plane was clean, the seats in coach were fine. Just remember to bring your own food and beverage as they don’t have food unless you pre order."
Pros: "Smoothness of flight. Communication from flight deck."
Cons: "No snacks!"
Pros: "My neighbor was nice. I did not really like anything else about this particular flight."
Cons: "Many of the electronics on the plane did not work. Could not summon flight crew, not turn on light. Seatbelt signs did not work. Plane was horrendously outdated. Former Kenyan Airlines livery. Unless I’m going to Iceland, I am going to avoid Icelandair from this point forward."
Cons: "I was very surprised, that I had to pay for my luggage. Didn’t have to do that flying from Boston to Munich, but on my way back."
Pros: "More space than expected."
Pros: "Crew was attentive"
Cons: "1. Be on time! Switching planes last minute is not ok. Missed our train and many people missed connecting flights and trains because flight got delayed and did not make up the time. 2. Very hot on the plane. No temperature control. 3. Any snacks or food for purchase only."
Pros: "The crew was amazing. The seat was comfortable."
Cons: "It would always be nicer to have more leg room"
Pros: "Crew was not pleasant and not greeting the passengers , but very supportive during the flight . Food for purchase only . Laggage is too expensive. Entertainment very old and not a lot to chose from. I was sitting in the emergency exit seat , that was very uncomfortable for my legs ."
Cons: "Smile, take less money for check in bags , food or at least snacks free."
Cons: "They asked everybody to put fit carry-ons in measuring bin and it slowed boarding a lot. Some bags got stuck there, it was quite entertaining :)"
Cons: "Lost my bag, took 3 days to deliver it to hotel ruined my holiday."
Pros: "The plane was clean but the seats are not very comfortable"
Cons: "Icelandair makes you think that the ticket is a real bargain but the luggage charges to check one bag per person cost as much as the ticket, then you have to pay for food and many seat choices."
Pros: "The food was pretty good and crew pretty nice"
Cons: "The amenities of flying Icelandair are more expensive than other airlines of a similar airfare. The cost to check a bag, the wifi charges and no complimentary food is just a tad steep."
Pros: "Comfort. The seats and IFE were great."
Cons: "Boarding was 45+minutes and involved standing in a cramped hall before boarding a bus to then climb the gateway in the rain :("
Pros: "Comfortable, good entertainment, considerate crew"
Cons: "No frills; flight was delayed over an hour"
Pros: "The crew was welcoming."
Cons: "The boarding was delayed by an hour, and people were just standing squeezed to the gate in the busy Reykjavik airport. The flight was rough at times, but I suppose that's a Mother Nature's fault. Food and drink (for purchase) was fine."
Pros: "Excellent friendly crew. Modern plane with nice seat. Nice airport in Reykjavik."
Cons: "Boarding area had not enough places to sit. They don't serve food on the flights, but you can buy snacks."
Pros: "movies and music were ok"
Cons: "My daughter booked this for me and went cheap, so partly my fault.. I never spend over five hours on a flight and got zero to eat; no peanuts, no anything.. food, snacks and drinks were way overpriced"
Pros: "Believe aircraft was about 2 hours out of Iceland when my 87 yo mother had and emergency being unconscious. The crew jump into action unbelievable and assisted with remarkable training. Thank GOD there was a MD on board from Germany also a paramedic. Crew,MD,Paramedic took over the situation and mother was recovered THANK GOD for the training your attendants are given or surely it would have been a death on board 3 hours until landing in Boston. I was surely a MIRACLE for me and my family. No words can express our the skills of those on board. I only suggestion is that more IV solution should be on board - the bottle was small - but certainly aided in her recovery. THANK YOU THANK YOU ICELAND AIR"
Pros: "Everything was great except the boarding process at KEF for outbound back to BOS."
Cons: "The boarding process at KEF for flight back to BOS was a mess. Only one attendant checking people in. The gate was so crowded it was ridiculous. The one attendant did not have any PA system so you couldn't hear any of her announcements. It was a long, hot, crowded wait to get onto the bus that brought us over to the plane. Not the best way to end our trip to Iceland."
Cons: "Same boarding delays. Airport gates have no seating and hard to hear announcements in other areas. Posting of gate info was late as well"
Pros: "Icelandair caters to children which is exceptional."
Cons: "There were just a few chairs for people to sit in while waiting to board. The boarding zones were crammed together so it was absolute chaos lining up to board. I was really surprised but the Icelandair personnel at the airport were extremely unfriendly. They seemed irritated when asked a question and did not smile."
Pros: "The flight attendents were nice and did a good job."
Cons: "The plan was small for a5 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them."
Cons: "Rejkjavik aiport is woefully undersized and understaffed to handle the volume of passengers connecting through to other destinations. Jam-packed waiting areas and walking aisles and long queues in restrooms and refreshment areas. A lovely building, but not a pleasant experience at all."
Pros: "It was on a very comfortable plane, tons of legroom, polite service, and budget friendly price."
Cons: "Boarding took forever, long lines, flight was an hour late. Not sure if this is due more to IcelandAir or the airport. Although it was a 6 hour long trip food was only available for purchase..and it was very expensive. Limited selection of entertainment (and seldom subtitles or translations in other languages) as well."
Pros: "Service on the plane was excellent."
Cons: "Reykjavik airport is rough! It is very crowded and boarding was chaotic."
Pros: "Love the leg room... nothing exceptional, but more than the other discount airlines. Free layover in Iceland. Kind and helpful staff. Includes one checked bag and in flight movies (not latest releases, but enough to get you there.)"
Cons: "Limited free drink choices, but you do get tea, coffee, and some soft drinks. Check the in-flight magazine to make sure you don't plan on a Coke and end up with 7Up. Boarding at KEF is a free for all, Iceland style. If the Scandinavians start lining up, get in line. Not that it matters much since seats are assigned and there is adequate carryon space due to free checked bag."
Pros: "It was a good flight overall. No major problems. Boarding in Keflavik was a bit chaotic, but that's just Keflavik - an airport too small for the volume of passengers. Iceland air is a good mid-level airline."
Cons: "I have problems with food not being served on international flights. That just bothers me."
Cons: "Our seats were reassigned at the last minute (upon boarding) to seats that couldn't recline at all. The people in front of us could recline their seats fully, giving us no room whatsoever to move. We had no room to even rest our heads on the table or cross our legs. It was very uncomfortable. Had I known the seating was so uncomfortable, I would not have flown this airline. These were not the seats we selected earlier, so we were taken by surprise at being given such terrible seats and offered no options. I will not fly this airline again."
Pros: "Friendly crew"
Cons: "I was never sent an online check-in email, so I was assigned a last-row seat at the gate. Food options are very limited and expensive."
Cons: "the seats felt like they were made of stone, my butt was sore"
Cons: "too many flights landed at KEF at one time. the iceland customs could not handle all the flights at one time. it seems like the idea/plan to make iceland a primary stopover location was done without determining how many flights could descend on the terminal at one time. i was in a line that was almost all the way down the terminal. we truly were processed quickly - but it gave many around us a lot of stress over thinking they would miss their connecting flights. since i had done this before and the exact same thing happened (too many to process in too short a period of time) i reassured the people around us that icelandair holds the connecting flights until all people were processed. it gives a bad look to iceland and icelandair and i am sure could be remedied by changing some arrival/departure times. again, the idea of having iceland be a primary stopover to put them 'on the map' and glean the revenue from the potential travel is excellent, great marketing strategy - but is iceland air shooting them in the foot if they have implemented this plan without the infrastructure - please pass along to iceland- a country i really loved when i visited before this marketing plan!"
Cons: "Long delay because of weather"
Pros: "the plane was new and clean. i enjoyed the many entertainment options."
Cons: "shocked to see that no food was served on this long, transatlantic flight! boarding was difficult as there wasn't really a gate area at the airport. there was a massive crowd and lots of confusion."
Pros: "Great legroom, good entertainment selections. Crew was courteous. Appreciated the bottle of water provided when boarding."
Cons: "Boarding experience in Reykjavik was terrible - very disorganized with no information being relayed to those waiting in the terminal."
Pros: "Free entertainment, attendants were friendly"
Cons: "Late arrival, no food, horrible checkin process ( slow and understaffed), chaotic gate procedures.. actually worst boarding procedures I've ever experienced. Minimal direction on boarding and lots of angry passengers left wondering what the plan was..."
Pros: "Not much."
Cons: "Free for all boarding. Very disorganized with many flights boarding and leaving from the same terminal a the same time. Seats were awful. Movie selection was pretty bad as well."
Pros: "I really enjoyed the staff and the pillow, blanket and complementary water."
Cons: "My headphone jack did not work so I could not use any of the entertainment"
Pros: "direct service"
Cons: "reservation process by Kayak was the worst....I am moving on to google flights."
Pros: "Overall comfort of the aircraft and entertainment provided."
Cons: "This is my fourth flight on Iceland air and my forth flight that was late. Luckily I always build time in my schedule to accommodate such delays."
Pros: "Safely traveled from Reykjavik to Boston"
Cons: "Last minute seat changes with little explanation for many passengers including my husband and me on the plane. Very uncomfortable, worn-out seat. Chaotic boarding process or more accurately lack thereof"
Crew was annoyed every time I asked something.
Pros: "Not much. Poor service, bad crew"
Cons: "Better service"
Cons: "Boarding procedures"
Cons: "Flight was delayed for hours on the 21 st and then cancelled. I want refund for transportation and loss of income"
Cons: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Pros: "Fantastic crew, super comfortable seats, food was really good, boarding organized."
Cons: "Nothing could have been better!"
Cons: "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."
Pros: "Crew were amazing. Timely departure. Inflight meal was good."
Cons: "Not much."
Pros: "The crew on both flights were despite the first flight being delayed by 2 hours."
Cons: "More communication with the passengers."
Cons: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Pros: "the food was excellent. I was very pleasantly surprised by the quality of the food. Nice to have blanket and pillow provided."
Cons: "leg room was about average, but still tight. Very few airlines provide enough leg room these days."
Pros: "I really appreciated the fact that the gate agents enforced the boarding process meticulously. Often times, even when boarding a certain zone, passengers ignore it and board anyway. The staff made sure that people only boarded when their zone was called. The flight and the aircraft was comfortable. The food was better than what I've had on other airlines, if not at least equal."
Pros: "Very nice flight."
Cons: "Boarding should be more organized."
Pros: "Everything great"
Pros: "Luggage was delivered, although very slow to arrive at carrousel"
Cons: "Luggage fees were excessively higher. Paid €75 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Pros: "Excelent fly! No deley! Excelent crew! Good food!"
Pros: "Good and entertainment options in executive class."
Cons: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."
Cons: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Took a 7.5 hour flight and the entertainment screen was not working for anyone, as the system was broken. Will not be flying with airline ever again."
Cons: "Even though I paid for my seats they weren't reserved and I had to request new ones. I paid €80 for them so I'd imagine they would have been reserved. Then they took my blanket when we were getting close with no explanation even though I was cold. I don't get this airline."
Pros: "Excellent layout, excellent service."
Pros: "All good. No complaints."
Cons: "$40 charge for carry on."
Cons: "The sound for the movies did not work at my seat or my wife's seat."
Cons: "Me and my girlfriend were seated in the middle in a 4 seat combination. I asked the crew member to move us on an aisle seat. Even though there were plenty of aisle seats open, the crew member just kinda ignored us. The old lady sitting next to me just slept the whole time and I could not get out to the bathroom. Also since I am left handed I could not really eat since with the right-handed old lady we were hitting each other's elbow and nocking each the food out of each other's hand, I finally pulled my elbow in and ate like a T-Rex. The person in front of me pushed their seat back all the way, I asked the crew member to do something but nothing really was done, since I am a little taller I could not fit my knees, they were crushed."
Pros: "Frequent offers for drinks"
Cons: "Vegetarian food was terrible, seats were really small"
Pros: "Same as above."
Cons: "Same as above."
Cons: "The boarding was delayed"
Pros: "good movies for the long flight. friendly staff."
Cons: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."
Pros: "Seat comfort and entertainment."
Cons: "Kosher food was poor. They need a different supplier and better food for their business class customers."
Pros: "Friendly air hostesses"
Cons: "Too much security check at the airport due to the U S Homeland requirements"
Pros: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."
Pros: "Plane didn't crash"
Cons: "Customer service on TAP IS TERIBLE. Employees are apethetic and useless. Don't fly this airline ever"
Pros: "The plane both took off AND landed. Bom!"
Cons: "Lisbon Airport needs best practices tidy up: layout, cleanliness, boarding process is not good. Passport Control is much improved over last summer: all positions were manned today!"
Pros: "Overall flight was great and crew very polite"
Cons: "I have nothing to complain about it!"
Pros: "Very pleasant flight."
Pros: "Crew, plane, service."
Cons: "Terribly long line in Lisbon airport to check in."
Pros: "Efficient, courteous flight attendants"
Pros: "Great flying as always. Best leg room anywhere."
Cons: "On flight food."
Pros: "My flight was punctual, the seats are comfortable, steady take off and landing"
Pros: "seats were fine. the entertainment system was working."
Cons: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."
Pros: "Staff and fact that flight was 45mins shorter"
Cons: "CHeck in at Lisbon was messy as they made us get back into a passport control line at the gate even though Everton was already seated. Suggest you do this before we get to the gate. Food was mediocre."
Pros: "Food. Movies. Recliner in business class. Assistance when i had a stroke in Portugal"
Cons: "No country music"
Pros: "Meal was good, and they gave us a snack since it was a long, trans-Atlantic flight. Crew was friendly."
Pros: "Shitty service , terrible food , stay away"
Cons: "Horrible food , worst flight attendants , boarding was a joke . Star alliance needs to cut them !"
Cons: "Connecting flight cancelled"
Pros: "Cabin crew very friendly and helpful. Food very nice -- unusual mix of dishes for airlines!"
Pros: "The entertainment system was standard. The food was ok."
Cons: "At the check in, despite that I have a swiss passport, 5)3 hostess looked solely at my face and assumed I need avisa and asked me three times for my visa. On the flight, blankets are removed 20-30 minutes before landing during which I was freezing. Upon arrival, my new bag i hadnt used as yet was broken and TAP pays nothing and does no kind of exchange for broken bags. Basically- they dont care! During my return flight, despite being checked in adn being at the airport wel ahead of time, the airport clerks gyided me to the wrong desk and I had to wait longer than needed. The check in for baggages had closed by 1 min. They were allowing me to take the flight only if I threw out all my liquids or else were off loading me. They proposed no other solution and wanted to make me pay 450 dollara to put me on the flight the next day. I had an interview the following day and needed to return. I ended buying a new full fare ticket with British airways and got excellent service. I am yet to complain to TAP."
Pros: "Flight attendants were amazing! So friendly and attentive."
Cons: "Boarding process was a complete disaster! No apologies for the late departure and arrival."