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Pros: Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.

Cons: Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.

Pros: Ok

Cons: Comfort

Pros: Ok

Cons: Comfortable

Cons: More entertainment and food options. Service not in line with price charged for the flight

Cons: Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment.

Pros: Seat was not super comfortable. Crew was excellent.

Cons: There was no online checkin or any ability to choose seats on your app.

Pros: Nothing

Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Pros: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Cons: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Cons: Missing a bag , longer wait time at Abu Dhabi

Cons: The Seats were really old and no new movies

Pros: The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out.

Cons: Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with.

Cons: Entertaintmebt was poor, and quality of screen was bad

Pros: Nothing

Cons: Everything!

Pros: It is good airline

Cons: The flight was very late, the airline did nothing for the time we were waiting

Pros: The seat were nice & the staff more helpful than before

Cons: Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all

Cons: Narrow seats

Pros: Crew was friendly and online entertainment system had a lot to offer. Online check-in does save time, it's a shorter queue & you just have to drop off your luggage.

Cons: Eithad charges for seat selection now! Not seats with extra legroom or any other perks. But any seat in Economy if you select it 24 hours before departure, anywhere from $25 to $45. Seat selection is free if flight departure is less than 24 hours away but available seats are all random.

Cons: More comfortable seats.

Cons: Better comfort and services

Pros: nothing

Cons: THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE

Pros: it would be a lie to say i liked anything

Cons: everything by alot

Pros: crew was decent

Cons: everything

Pros: Absolutely nothing.

Cons: They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad...

Pros: Kinda odd flying backwards....

Cons: Onboard entertaiment and food was just awful. UAE's version of Ryanair.