Traveller reviews
Overall rating
6.6
Good
Based on 2,372 reviews
Boarding
6.7
Comfort
6.6
Crew
7.0
Entertainment
6.8
Food
6.2
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Etihad Airways information
| IATA code | EY |
|---|---|
| Routes | 147 |
| Top route | Jeddah King Abdulaziz Intl to Abu Dhabi Intl |
| Airports served | 71 |
| Top airport | Abu Dhabi Intl |
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Etihad Airways traveller reviews
Pros
""Good seating space, good service.""
(in 78 reviews)
"Crew was friendly and fast"
(in 220 reviews)
"Crew was nice and friendly."
(in 206 reviews)
Cons
"No entertainment system was working"
(in 101 reviews)
"It's ok for business class."
(in 39 reviews)
"They’re customer service was absolutely terrible."
(in 21 reviews)
Recent reviews
Traveller rating
920
561
446
345
14
Find reviews that mention:
food was good
bad food
flight crew
connecting flight
comfortable flight
good crew
great service
entertainment system
business class
economy class
leg room
bad experience
customer service
ground staff
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6.0
6077692588006
review from
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6.0
Food options are limited and quality and quantity poor and inadequate
review from
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10.0
Every thibg
review from
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8.0
Horrible immigration experience at ABU DHABI. A lot of mismanagement.
review from
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8.0
everything was good except the immigration process at Abu Dhabi. There were not instructions on where to go. The assigned gate was closed and there was no place to rest. The immigration queue was long and it took 2 hours to get to the immigration officer. Horrible experience.
review from
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4.0
Fare difference was really bad almost double than my regular fare never fly again
review from
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10.0
Overall experience except baggage collection in Chicago was good. In Chicago, baggages from many flights routed to single domestic carousel that had caused lots of mess and many had to wait for more than 90 minutes to collect the baggage as Etihad baggages were released in pockets due to priorities given to other domestic flights baggage
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8.0
Both major veg meals included Paneer - seems like they are limited on vegetarian options to have to serve the same on 2 diff meals. yes these meals incl other items but 2 diff veg options would help.
review from
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8.0
Associate at Delhi airport was not friendly at all and kept stating that she could not help with seat selection for connecting flight from Abu Dhabi. Even if this is true ?? her continuing to state that this would come at a charge ( just to get a aisle seat) did not help.
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10.0
Food could be better
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10.0
Food could be better
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10.0
Nothing
review from
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10.0
Everything was good
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4.0
Immigration form was very small lettered and too much to read for two answer. Many had to sear on the floor to fill it.
review from
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6.0
Veg. Food was very bad. One time pasta. Other time eggplant. We only could eat bread butter. Most of the seats around us could not be pulled back during landing even by crew. Our raw was 31. Helpers were not helping even old customers. Boarding from amd was chaos so was checking. Crew was efficient and energetic. Check in staff was helpful.
review from
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8.0
Good
review from
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8.0
Crew was very good , but still Etihad price for extra bags vey expensive.
review from
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4.0
Flight delayed a lot for unexplained reasons Wrong Baggage carousel number announced in the plane caused unnecessary delay at baggage claim
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8.0
No proper directions about US immigration/ customs locations and procedures.
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2.0
The original flight on 15th canceled but not informed the passenger. The next flight allocated was for 20th. Why 5 days later. This is unacceptable
review from
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2.0
I would never book Etihad ever again.
review from
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10.0
Thank you. It was nice/beautiful journey.
review from
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10.0
More options on alcohol
review from
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10.0
Thanks
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2.0
I had to change my schedule due to my dad's health situation. Etihad is not able to arrange the schedule that I need.
review from
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8.0
Overall the flight was pretty comfortable and the seating cabin (business) was impressive! Well Done Etihad!!
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10.0
Service
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2.0
Meal was not enough
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4.0
Please ask them to keep flight schedules and value the timings.
review from
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4.0
Please keep the flight schedule. I missed connection flight due to delayed Abudhabi to JFK flight. I will reach home late by 15 hours. For outbound journey also, I got stuck at Abudhabi for about 8 hours on 13-14th November night. Very Bad experience!
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Etihad Airways FAQs
Where does Etihad Airways fly to?
What is Etihad Airways’ primary hub?
How does KAYAK find such low prices on Etihad Airways flights?
Flight status
Etihad Airways route map
Top airports served by Etihad Airways
- Abu Dhabi Intl Airport (AUH)
- London Heathrow Airport (LHR)
- Riyadh King Khaled Intl Airport (RUH)
- Doha Hamad Intl Airport (DOH)
- Dammam King Fahad Intl Airport (DMM)
- Manama Bahrain Intl Airport (BAH)
- Jeddah King Abdulaziz Intl Airport (JED)
- Islamabad Intl Airport (ISB)
- Kuwait City Airport (KWI)
- Muscat Seeb Airport (MCT)
- Cairo Airport (CAI)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Chicago O'Hare Intl Airport (ORD)
- Washington, D.C. Dulles Intl Airport (IAD)
- Manila Ninoy Aquino Intl Airport (MNL)
Etihad Airways contact information
- EY IATA code
- 016569900 Call
- etihad.com Visit
Overview of Etihad Airways
If you will be accompanied by your family while flying Etihad Airways, there are many complimentary services that you can take advantage of, such as children’s activity packs that contain items like games, puzzles, and coloring books. Additional amenities include kid and infant-friendly meals, as well as Flying Nannies that will keep the little ones entertained with games and face painting during long flights. To access these amenities for free, simply speak with a flight attendant on the plane.
To keep travelers busy while they are waiting for their flight to land, this airline has developed its very own app that can be downloaded for free onto your personal device in order to watch movies and television shows, read the news, play games, look at an interactive map that shows the position of your plane, and browse through magazines.
When flying with Etihad Airways, guests have four classes to choose from. Economy is the most popular choice and includes free meals and drinks, while Business is a more spacious option that comes with seats that recline into beds. First Class will provide you with a luxury private suite that includes a gourmet menu, and The Residence is a three-bedroom apartment that has a bedroom, shower, and separate living area.
Although this airline is primarily based out of the United Arab Emirates, it offers flights to many destinations located throughout the Middle East, Asia-Pacific, and Africa. Popular examples of destinations in the Middle East include Jordan, Lebanon, and Kuwait, while many travelers interested in visiting Africa go to either Egypt, South Africa, or Kenya. The Asia Pacific also presents a diverse selection of options, including Australia and Thailand.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.