Traveller reviews
Overall rating
6.6
Good
Based on 2,318 reviews
Boarding
6.7
Comfort
6.6
Crew
7.0
Entertainment
6.8
Food
6.2
Skip to main content
More
Find cheap flights on Etihad Airways
Return
Economy
Etihad Airways information
| IATA code | EY |
|---|---|
| Routes | 158 |
| Top route | Abu Dhabi Intl to London Heathrow |
| Airports served | 74 |
| Top airport | Abu Dhabi Intl |
Etihad Airways traveller reviews
Pros
""Good seating space, good service.""
(in 78 reviews)
"Crew was friendly and fast"
(in 220 reviews)
"Crew was nice and friendly."
(in 206 reviews)
Cons
"No entertainment system was working"
(in 101 reviews)
"It's ok for business class."
(in 39 reviews)
"They’re customer service was absolutely terrible."
(in 21 reviews)
Recent reviews
Traveller rating
898
556
438
338
7
Find reviews that mention:
food was good
bad food
flight crew
connecting flight
comfortable flight
good crew
great service
entertainment system
business class
economy class
leg room
bad experience
customer service
ground staff
-
10.0
Pros: I fly all over the world and this was the best flight I have had for a very long time - courteous, friendly comfortable
Cons: Nothing reallyreview from
-
10.0
Pros: Aircraft, aircraft crew ,
Cons: Boarding desk , online offers , offers with clear explanationsreview from
-
10.0
Pros: Everything...
Cons: There wasn’t any entertainment on this flight though which made the time a little difficult to pass...review from
-
10.0
Pros: Crew was great and so was the seats’ comfort.
Cons: Honestly I didn’t find anything missing that any economy class passenger could get... I flew with Etihad before as well and I just love them...review from
-
2.0
Pros: Horrible , in-humans
Cons: Everythingreview from
-
10.0
Pros: Everything but the crew.
Cons: Crew Behaviourreview from
-
8.0
Cons: In food and comfort
review from
-
10.0
Pros: Good
Cons: Food you have made batter next time pleasereview from
-
10.0
Pros: Everything was great. Everything was good beyond my expectations and this is too much.. This makes experience simply unforgettable!! For example they have on board air-hostess specialized to deal and play with kids, even with another uniform!! Wooow !! And she was doing great with my 3-year old daughter.
Cons: Catering !!!!!! Meals need to be upgraded internationally to fit all tastes !! Travelers on board on route AUH-LAX are not all from Gulf or India or far Asia. Actually the majority are either from Middle East including Arabian Gulf counties and from United States. But menu on board is always splitted into two choices: One choice fits all and another fits only Indians !!! This would be a great favor if we are on board an Indian airliner, but not for Al-Etihad Airways !! And this is a true problem because any passenger from Middle East or Europe or America CAN NEVER eat that Indian meals which was served on board !! I’m a doctor.. You will have a diarrhea straight forward for the rest of the flight. It’’s hot spices mixed with anything pasta or chicken or vegetables and that’s it. That maybe so much tasty for certain group of people but in a restaurant not on board a flight on air. They are blocking passengers’ choices in food in the other option whatever it is. And situation may got worse if the only other option is for instance is meat because my wife doesn’t eat meat (she’s exceptional.. That’s right) but then she poorly can not eat any meal on board this flight and has to wait for the second meal after another 6 hours. Maybe she will be lucky and she can eat the only second available option for all because we all can not eat the first choice meal which is a must to be Indian. And here I’m specifying it. It’s Indian, not vegetarian meal. Vegetarian meal would be a nice choice acceptable to try for anyone. This must be considered!!! Passengers have nothing to eat except what air-hosts serve them for 16 hours !! So Al-Etihad should kindly know that not half of its passengers on board are Indians. And even Indian passengers they eat our middle east dishes and they find all tasty ! Thanks Appreciate this opportunity Dr. Karim Alireview from
-
6.0
Pros: Need improvement - customer service
Cons: Courtesyreview from
-
4.0
Pros: Crew was amazing good friendly and seats was also very comfortable
Cons: The airline should make food better to make travelers satisfied thanksreview from
-
10.0
Pros: The Crew was amazing!
Cons: The boarding was late!review from
-
10.0
Pros: Crew was great
Cons: nothing stands out to be improvedreview from
-
6.0
Pros: New plane well maintained.
Cons: Very poor food quality, boarding member are a bit slow.review from
-
5.6
Pros: Food
Cons: No entertainment system was workingreview from
-
0.0
Pros: sorry had to cancel due to covid-19
Cons: sorry had to cancel due to covid-19 still waiting for refund ??review from
-
0.0
Pros: sorry had to cancel due to covid-19
Cons: sorry had to cancel due to covid-19...still waiting for refund ??review from
-
0.0
Pros: had to cnx due to covid-19
Cons: had to cnx due to covid-19review from
-
8.0
Pros: Crew were very caring and helpful.
Cons: Bégaye were lost.review from
-
5.0
Cons: 1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait
review from
-
2.0
Pros: did not get the flight,because of no not given correct notice
Cons: don't know,flight missed..virgi s fault 100%review from
-
8.0
Pros: Staff was efficient and pleasant. The food was excellent and nicely served.
Cons: The lie flat seats were narrow and not very comfortable.review from
-
8.4
Pros: Crew members were very helpful and pleasant. The food was excellent and nicely served.
Cons: The lie flat seats were narrow and not very comfortable.review from
-
8.0
Pros: Good crew that did a fine job in accommodating economy customers during a two hour delay.
Cons: No seat back entertainment, but this is perfectly fine considering it was an Airbus A320 on a 3 hour red-eye flight.review from
-
8.0
Pros: Crew was professional and food was very good. Entertainment was really good.
review from
-
3.2
Pros: N/A
Cons: Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge.review from
-
8.0
Cons: In terms of comfort, Etihad offers a good level!
review from
-
5.0
Pros: The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food.
Cons: Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight.review from
-
9.0
Pros: Crew was great. Apartment class was great!
Cons: Don't put on the airport board that the plane is boarding when it is notreview from
-
5.6
Pros: The food was good
Cons: The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit biggerreview from
Flight status
Etihad Airways route map
Top airports served by Etihad Airways
- Abu Dhabi Intl Airport (AUH)
- London Heathrow Airport (LHR)
- Cairo Airport (CAI)
- Riyadh King Khaled Intl Airport (RUH)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Dammam King Fahad Intl Airport (DMM)
- Jeddah King Abdulaziz Intl Airport (JED)
- Manama Bahrain Intl Airport (BAH)
- Kuwait City Airport (KWI)
- Doha Hamad Intl Airport (DOH)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Kochi Airport (COK)
- Muscat Seeb Airport (MCT)
- Bangkok Suvarnabhumi Airport (BKK)
- Islamabad Intl Airport (ISB)
Etihad Airways contact information
- EY IATA code
- 016569900 Call
- etihad.com Visit
Overview of Etihad Airways
If you will be accompanied by your family while flying Etihad Airways, there are many complimentary services that you can take advantage of, such as children’s activity packs that contain items like games, puzzles, and coloring books. Additional amenities include kid and infant-friendly meals, as well as Flying Nannies that will keep the little ones entertained with games and face painting during long flights. To access these amenities for free, simply speak with a flight attendant on the plane.
To keep travelers busy while they are waiting for their flight to land, this airline has developed its very own app that can be downloaded for free onto your personal device in order to watch movies and television shows, read the news, play games, look at an interactive map that shows the position of your plane, and browse through magazines.
When flying with Etihad Airways, guests have four classes to choose from. Economy is the most popular choice and includes free meals and drinks, while Business is a more spacious option that comes with seats that recline into beds. First Class will provide you with a luxury private suite that includes a gourmet menu, and The Residence is a three-bedroom apartment that has a bedroom, shower, and separate living area.
Although this airline is primarily based out of the United Arab Emirates, it offers flights to many destinations located throughout the Middle East, Asia-Pacific, and Africa. Popular examples of destinations in the Middle East include Jordan, Lebanon, and Kuwait, while many travelers interested in visiting Africa go to either Egypt, South Africa, or Kenya. The Asia Pacific also presents a diverse selection of options, including Australia and Thailand.
Etihad Airways Cancellation Policy
As the situation changes with coronavirus (COVID-19), Etihad Airways will continually update its policies accordingly. Please contact Etihad Airways directly for the latest information about cancellation fees. You can find the most up-to-date information on Etihad Airways policies here: Etihad Airways Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.