|Top route||Dammam King Fahad Intl to Abu Dhabi Intl|
|Top airport||Abu Dhabi Intl|
The flight attendants were very friendly and hospitable
The tickets from the airline were very restricted. I neither could change my departure nor destination. I was given the only option of open ticket and that too is valid only for 1 year.
Flight left an hour late. Said they were waiting for others stuck in immigration and our bags. Not sure why we waited for others who were late for the flight but it was hot and uncomfortable.
Very bad thanks
Checkin receptionist people could have served better to customers. They won't care about customers . They think that their job is permanent. Service given while checkin process was very bad. Fire them from job
Friendly & helpful staff at the airport and excellent flight crew
I had a senior citizen travelling with me in business class while I was travelling in Economy. The return trip from Chicago was okay. However, the ground crew need proper training and need to ensure proper handling of passengers who have special needs. There were two people who needed wheel chair access including my mom. While they got a wheel chair for a person whose travels ended in Abu Dhabi, they did not accomodate for my mom who needed wheel chair access as well. They wanted her to walk instead. They made a big deal in providing wheel chair access to her and only provided the wheel chair once we strongly complained about it. This was also an issue as the plane was not connected via a jetway and was connected with stair cases. They were informed previously that my mom needed wheel chair access through out her trip. It was just a general lack of planning on Etihad's part. The flight was delayed due to technical issues as well and we left 30 minutes late. In addition, my mom was requested the Asian Meal and she was informed that the Asian Meal was not requested in business class. This was deplorable as she was unable to eat much on the flight from Abu Dhabi to Chicago. All in all, the business class experience was not great and would consider other airlines who could do a better job in handling special requests. The departure flight from Chicago was a different experience and the crew on the oubound flight from Chicago was extremely helpful and provided food choices that my mom enjoyed. That was thee epectation from Etihad on our return. However, the ground crew and the in-flight crew were more mediocre in providing the service. My mom did not sleep well on the flight as well and did not have much appreciation for the in-flight entertainment. For a business class expereince, the expectations were higher. However, the experience turned out to be more mediocre.
Delayed flight, all passengers were made to wait for 40 minutes in a small pre boarding area without regard for social distancing, no one to organise boarding as a result of which there was a rush for boarding once the gates were open
Even though I was had been double vaccinated weeks prior; arrived at the airport 5 hours early; had two negative COVID tests, including a PCR test I was forced to pay $225 for at the airport (the free tests do not have the fast result turn-around required by the Sri Lankan government); proof of a ride from the airport and lodging information; I WAS DENIED ENTRY TO MY FIRST FLIGHT. I was told I needed a special email from the government? I was told to email immediately and given a bogus email address? The one man, who was a "supervisor" for Etihad and refused to identify himself, kept berating me and told me explicitly that "you Americans are used to going wherever you like whenever you like BUT IT'S NOT THAT WAY ANYMORE!!!" I was dumbfounded. I should mention that I was unfailingly polite the entire time. I would characterize this employee's behavior towards me as abuse. I did try to call KAYAK for several hours but no response. This same employee kept intercepting me on the snake line and continuously prevented me from approaching the check-in desk. I should add that I was the only person waiting who appeared to not be of SE Asian or Middle Eastern descent as well as the only unaccompanied woman. While I cannot for certain that this had anything to do with the Etihad employee's targeting, I can say. that my experience was truly horrible. After 5 hours of attempting check-in, being prevented from approaching the check-in desk, and being continuously denigrated and lied to, I left the airport in despair. That was only the beginning of my troubles. Many weeks later, I still do not have a refund, or even an exchange, for my wasted ticket. I have spent countless hours on hold with KAYAK and their enterprise is absolutely criminal. I really can not afford to lose the price of my ticket, but I don't know how many more weeks/days/hours I can spend fighting for a refund for a flight I was prevented from boarding for no apparent logical reason? AVOID ETIHAD. AVOID KAYAK!! They have stolen my money and have been absolutely horrid. And if anyone from KAYAK reads this PLEASE REFUND MY MONEY. I am so deeply tired of this. The way you have treated me is so. very. wrong.
Everything about etihad... Loved it... Very professional 🌹
They canceled flight
Etihad keep cancelling their flight just by a email and without rescheduling. It happened to more than four times and every time I had to call them for rescheduling. Really bad reservation system.
The fact that my flight from LHR to Abu Dhahbi is cancelled, I am only frustrated about not being home. I most probably will never fly Etihad again.
First, you should know that the flight has been canceled and I am stranded. The fact that you do not have any information on this flight cancelation is so absurd and disturbing. Second, It is impossible to reach Etihad via phone so we have been on hold for hours.
They didn’t allow me to fly
Pros: I fly all over the world and this was the best flight I have had for a very long time - courteous, friendly comfortable
Cons: Nothing really
Pros: Aircraft, aircraft crew ,
Cons: Boarding desk , online offers , offers with clear explanations
Cons: There wasn’t any entertainment on this flight though which made the time a little difficult to pass...
Pros: Crew was great and so was the seats’ comfort.
Cons: Honestly I didn’t find anything missing that any economy class passenger could get... I flew with Etihad before as well and I just love them...
Pros: Horrible , in-humans
Pros: Everything but the crew.
Cons: Crew Behaviour
Cons: In food and comfort
Cons: Food you have made batter next time please
Pros: Everything was great. Everything was good beyond my expectations and this is too much.. This makes experience simply unforgettable!! For example they have on board air-hostess specialized to deal and play with kids, even with another uniform!! Wooow !! And she was doing great with my 3-year old daughter.
Cons: Catering !!!!!! Meals need to be upgraded internationally to fit all tastes !! Travelers on board on route AUH-LAX are not all from Gulf or India or far Asia. Actually the majority are either from Middle East including Arabian Gulf counties and from United States. But menu on board is always splitted into two choices: One choice fits all and another fits only Indians !!! This would be a great favor if we are on board an Indian airliner, but not for Al-Etihad Airways !! And this is a true problem because any passenger from Middle East or Europe or America CAN NEVER eat that Indian meals which was served on board !! I’m a doctor.. You will have a diarrhea straight forward for the rest of the flight. It’’s hot spices mixed with anything pasta or chicken or vegetables and that’s it. That maybe so much tasty for certain group of people but in a restaurant not on board a flight on air. They are blocking passengers’ choices in food in the other option whatever it is. And situation may got worse if the only other option is for instance is meat because my wife doesn’t eat meat (she’s exceptional.. That’s right) but then she poorly can not eat any meal on board this flight and has to wait for the second meal after another 6 hours. Maybe she will be lucky and she can eat the only second available option for all because we all can not eat the first choice meal which is a must to be Indian. And here I’m specifying it. It’s Indian, not vegetarian meal. Vegetarian meal would be a nice choice acceptable to try for anyone. This must be considered!!! Passengers have nothing to eat except what air-hosts serve them for 16 hours !! So Al-Etihad should kindly know that not half of its passengers on board are Indians. And even Indian passengers they eat our middle east dishes and they find all tasty ! Thanks Appreciate this opportunity Dr. Karim Ali
Pros: Need improvement - customer service
Pros: Crew was amazing good friendly and seats was also very comfortable
Cons: The airline should make food better to make travelers satisfied thanks
Pros: The Crew was amazing!
Cons: The boarding was late!
Pros: Crew was great
Cons: nothing stands out to be improved
On board Etihad Airways flights, cabin baggage should not exceed 50x40x25cm. If your hand luggage is bigger, the Etihad Airways assistance team will most likely ask you to pay extra for checked luggage.
Etihad Airways offers direct flights to 72 cities in 45 different countries. Abu Dhabi, Dammam, and Jeddah are the most popular cities covered by Etihad Airways.
Etihad Airways concentrates most of its flight operations in Abu Dhabi.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Etihad Airways.
If you will be accompanied by your family while flying Etihad Airways, there are many complimentary services that you can take advantage of, such as children’s activity packs that contain items like games, puzzles, and coloring books. Additional amenities include kid and infant-friendly meals, as well as Flying Nannies that will keep the little ones entertained with games and face painting during long flights. To access these amenities for free, simply speak with a flight attendant on the plane.
To keep travelers busy while they are waiting for their flight to land, this airline has developed its very own app that can be downloaded for free onto your personal device in order to watch movies and television shows, read the news, play games, look at an interactive map that shows the position of your plane, and browse through magazines.
When flying with Etihad Airways, guests have four classes to choose from. Economy is the most popular choice and includes free meals and drinks, while Business is a more spacious option that comes with seats that recline into beds. First Class will provide you with a luxury private suite that includes a gourmet menu, and The Residence is a three-bedroom apartment that has a bedroom, shower, and separate living area.
Although this airline is primarily based out of the United Arab Emirates, it offers flights to many destinations located throughout the Middle East, Asia-Pacific, and Africa. Popular examples of destinations in the Middle East include Jordan, Lebanon, and Kuwait, while many travelers interested in visiting Africa go to either Egypt, South Africa, or Kenya. The Asia Pacific also presents a diverse selection of options, including Australia and Thailand.