Cons: "The breakfast scone was disgusting but dinner was great!"
Cons: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Pros: "crew were good, food was ok in premium economy."
Cons: "being in club class or first class"
Pros: "loved the interactive flight information, movies, and the food and crew were great"
Pros: "Left on time and arrived early"
Pros: "Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too."
Cons: "Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA."
Pros: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Cons: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Cons: "i was asked to pay to check in my luggage :("
Pros: "I was pleased that the flight was on time, comfortable and with friendly staff."
Cons: "I didn't enjoy the wait on a packed bus to the plane and the rocky bus ride to the plane."
Pros: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Cons: "Because of the weather in London the flight from Budapest was delayed over an hour. By the time we made it to the connection flight in London they closed the gate and never made it our next leg. We got rebooked and made it to New York where we were supposed to get a hotel room. Never happened. Sleeping on the floor in the terminal."
Cons: "one hour late departing"
Pros: "I found the overall flying experience on this flight really enjoyable! The service and atmosphere was very good!"
Cons: "There was nothing I didn't like."
Cons: "One piece of luggage was left at Heathrow. It arrived on the next flight so it turned out ok but was stressful for an hour."
Cons: "Late departure caused down stream issues."
Pros: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Cons: "Never happened due to delay by airline"
Pros: "Short flight"
Cons: "All baggage lost. Wasn't put on the plane because they didn't have enough containers. Ground crew at London was courteous. Luggage had to be sent on to the US the next day. No free bags on this flight so all of the luggage lost had been paid for piece by piece. No free drink service; even a soda had to be paid for. No food, of course. Originating 10hr flight from Los Angeles to London was also uncomfortable, with small, packed coach seats, no air nozzles and poor headset connectors. I was very happy to get back on American Airlines for my return to Los Angeles. Wouldn't use BA again."
Cons: "BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!"
Pros: "speediness of boarding"
Cons: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Cons: "In Barcelona, they do not use Catalan in the announcements (American Airlines do)."
Pros: "Care taken of passengers on trip from London to Boston was excellent amenities were what I have come to expect from BA."
Cons: "Trip from Boston to London lacked amenities and service"
Cons: "Very big delay!!!"
Pros: "That we landed safely."
Cons: "Seats were cramped and both the aircraft and service on the London to Lagos routes were mediocre. Service on the U.S. legs was definitely better than that on the Europe to Africa route."
Pros: "Crews were very polite and helpful when I had trouble with my carry on luggage. Cheerful despite the overnight flight. Unfailingly polite when asking people to do things that had already been asked or explained several times."
Cons: "Seat was uncomfortable--something about the contour of the back. Pasta with vegetables was mushy. Not enough movie choices."
Pros: "Seats very tight on BA. Departure late, arrival late - had to run to Terminal 3 to catch plane to Philadelphia."
Cons: "Seats, woman at check in very rude."
Cons: "Using stairs to de-plane"
Pros: "The crew courtesy was beyond any trip I have taken. The food was good: chicken tikka Masala. My mother was so happy with the trip experience."
Cons: "Even for small persons like me, the seat is a bit tight with the neighbor spilling over in my area"
Pros: "Deserts were really good"
Cons: "Would be great to have Healthier snacks inbetween the meals"
Pros: "The price of the flight offers is what made me purchase through kayak, but the disconnect with the airline and booking agency left me stranded and ultimately required me to buy a flight directly that will take me almost half a year to pay off not to mention the inconvenience of switching airports and sleeping on a bench for 4hrs."
Cons: "When I missed my flight, the airline would not offer assistance because I booked through an online vendor (webjet through kayak) and when I called webjet they failed to help me rebook, made me buy a new flight, then when I called looking for the flight information, they managed to cancel the flight and then claimed I had requested this when I had done no such thing. On top of this they only offer next calendar day booking so even though they are fully responsible for botching up the second flight I booked. I have talked to 10 individuals from different agencies. Everyone passes blame and responsibility off on someone else. On top of everything else, noone but the American Airlines representatives showed any empathy or concern for my being stranded for the night. Based on this experience, I will do everything in my power to dissuade people from using Kayak, webjet, amadeus and British Airways."
Cons: "Food cost was a surprise. No biggie, just glad I brought a snack"
Cons: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Pros: "Flight was good. Crew kept us updated and tried to keep everyone happy."
Cons: "Catering truck hit landing lights so we had a 2 hour delay to get that fixed before we could take off."
Pros: "Plane captain very informative"
Cons: "Airport ground staff very unhelpful"
Pros: "The food was tasty."
Cons: "flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight."
Pros: "Good service overall."
Cons: "When taxiing for take off, for some reason the plane was swerving back and forth in a serpentine manner like the pilot was navigating between puddles."
Pros: "Very courteous staff"
Cons: "Inadequate food. Requested diabetic meal and the bread was loaded with sugar"
Pros: "We did enjoy the movies and the crew was very friendly and helpful."
Pros: "Great Crew, smooth operation. Efficient service."
Pros: "The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination."
Cons: "We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this."
Cons: "Delayed twice, switched gates, AND forced to gate check my carry on "because the plane was small" and supposedly they were having everyone check their bags. Except that didn't turn out to be true. Frustrating although baggage claim had bags waiting when we got through customs."
Pros: "A380 planes hold far too many people for the capacity of the departure terminal making the gate experience sonewhat of a spill over. Seating maps at check in did not make available a single seat close to us for a third member of our party who had booked an equal ticket on a separate booking. Yet after n boarding there were seats physically available that were not offered by check in staff. Meal trash was left for far too long before collection in our seats which was upper deck final rear cabin. Plane noise during flight was very low, excellent. Miami Airport is a logistical immigration process nightmare. We look forward to BA using FLL instead directly from the UK."
Pros: "safety was excellent"
Cons: "Would have preferred fruit on plane or a nice salad. Landing was extremely painful to my ears. Too much cabin pressure."
Pros: "Staff was friendly and I liked that a meal was offered"
Cons: "My seat back entertainment didn't work, so that made for a boring flight. Flight staff would say things like "I will check on that "or "I will be right back to look into that "but they never returned. Also the food was pretty bad in my opinion. And the fact that they started at the front end of the flight was not optimal because we had to keep our chair backs up instead of being able to sleep. I personally would have preferred breakfast. Leaving at 8pm, most people had already eaten."
Pros: "The crew on the flight was friendly, and the snacks were okay."
Cons: "The flight did not take off when it was supposed to, so I missed my bus at Heathrow airport and had to sleep in the airport. The staff at Heathrow was not helpful, telling me to figure something out and then email the company for money because they may pay me back, but also maybe not. Even before the flight, I had to wait in a baggage check line in Rome for 2 hours while ever British airways employee attempted to address an issue with a single tour group check in. They gave us no information and just had us stand there waiting, refusing to let the line move, implying we are less important than the tour group. It was a miserable traveling experience."
Less talking over tannoy. Too loud
Pros: "pragmatic ryanair crew get the job done"
Cons: "seats and trays were dirty"
Cons: "Need to reduce waiting hours at gate"
Pros: "Crew were friendly"
Cons: "Chose priority boarding, waste of time so did everyone else. Long queues to board."
Pros: "Quick online check in"
Pros: "The seats are extremely crowded"
Cons: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pros: "The crew was very good."
Cons: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Pros: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Cons: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Cons: "There was only 1 polite cabin crew member. People were shouting and walking all around the plane through out the flight and the cabin crew did nothing to stop this. It made the early morning flight impossible to doze off on."
Pros: "Smooth flight (thank the weather Gods)."
Cons: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Pros: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Cons: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Cons: "The flight got canceled!"
Cons: "I was already checked in and when I got to the counter they told me that I was not checked in even though I had my boarding passes printed. Almost lost he plane. They lost my luggage’s and very very very bad customer service. Would not recommend it."
Pros: "Got home."
Cons: "They managed to mangle the queuing in the terminal, getting everybody on theit feet and I need the queue 20 minutes before boarding started and then have us standing in a queue on the stairs for ten minutes. The flight was delayed an hour or so, and pass Nebraska then asked to take their seats quickly as if they had caused the delay. The crew were tired but polite. Standard Ryanair fight, really, run for the airline’s convenience rather than the passengers’ comfort."
Cons: "When check in took place we were kept in a dark,cold,wet & windy covered area for about 10/15 minutes before being allowed to board the plane. This is really unacceptable in this day & age."
Cons: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Cons: "Brand new bag a bit damaged..."
Cons: "Delayed take off 20 minutes late from Cork, now at STN, we stuck on the plane because the ladder and stairs to get off the plane are not ready?????? Do we blame Ryanair???? Second time I have had this excuse while flying with them!!!! Maybe this is what you get when you fly with an airline who cut corners and costs?????"
Pros: "Boarded from gate beside the executive lounge."
Pros: "Price. Dirt cheap prices is only reason that makes me book this flights."
Cons: "U get what u paid for. Check in is slow and only 2 counters are working. During the flight they will try everything to pull money from you. Seats are fixed to one back position."
Cons: "Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board."
Pros: "The seats are roomy enough. The plane was very clean although it had just landed before."
Cons: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Cons: "have to pay because we didnt checked in online. they charge us 60 euro because of that, even if we were 2hours in advance. I travel a lot and its the first time i see this. its ridiculous."
Cons: "Terrible customer service."
Cons: "all the extra charges... late take off not being able to get the seat desired general nervousness due to low level of confidence in the company"
Cons: "Having to pay to check normal carry on size luggage is a rip off"
Pros: "The availability to go from Ireland and Scotland was very nice. The cost was cheap with an additional fee for everything else. I did purchase an extra bag at 20kg before. I also paid 5 GBP for priority seating. Your ticket is your phone or a print out. There is no entertainment, possibly with the exception of conversation. You could purchase limited food items."
Cons: "The plane numbers did not seem to correspond to the download. I had to check the screen by town and I was vaguely concerned I might have made a mistake. The gates changed twice. Or, they announced the wrong gate change the first time."
Cons: "The seats are extremely uncomfortable."
Cons: "An obnoxious hen party disrupted our enjoyment of the flight. Cabin crew didn't try to control them"
Cons: "Delayed, no info, bad service on board"
Pros: "Reasonable seat space, good crew"
Pros: "We got to our destination on time."
Cons: "The fees and policies are ridiculous! Pay to print a boarding pass, pass for bags, pay for each thing in a different line. In order to do this, get to the airport 5 hours early, or you will miss your flight!"
Pros: "The seats were very comfortable"
Cons: "I wish the air conditioning worked"
Pros: "The attention when checking in in the counter was great. Also at the gate. The gate had no services other than bathrooms. The plane was confortable and the flight was uneventful. they offered food in the plane but I fall sleep and could not buy it on time."
Cons: "you can not buy food or drinks close to the gate and you do not know that when is your first flight with them. We had to walk a lot when we checked in and when we arrived. You have to be prepared for than and not carry heavy stuff."
Pros: "Nice staff"
Cons: "I was charged extra for insurance even though I didn't buy it. This feels like a trick. No soap in bathroom"
Pros: "Nothing at all"
Cons: "Flight was delayed for more than 4 hours"
Pros: "I needed to be in London early as I had a connecting flight and Ryanair got me there on time"
Cons: "Standsted security not opening the door to the terminal when we arrived by bus from the plane."
Pros: "The cabin crew seemed prepared enough to host redneck passengers and other species that often choose traveling low cost (of course)."
Cons: "I purchased priority boarding for nothing. There was no such thing at the gate. Boarding was chaotic."
Pros: "although the crew had to make an unscheduled flight, they were very nice"
Cons: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pros: "Ryanair is charging passengers 45 € if no make online check in !!!!"
Pros: "The briefness of the flight"
Cons: "The plane smelled a bit musty and of urine- almost like that of an old folks home. The crew wasn't that pleasant either. Glad it was a short flight."
Pros: "Cleanliness, polite crew, on time departure and landing. Good price."
Cons: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Pros: "Liked nothing. Only booked this airline because of the price."
Cons: "Online baggage size requirements were different from the baggage sizing containers at the airport (at the airport they were smaller), so despite having a bag smaller than what's listed online I was forced to pay to check it at the gate, and they were rude about it to top it off. Boarding was disorganized and slow, and we arrived late because of it."
Cons: "I tried to check in on line but because of their website was unable to. So we were charged 45 euro each for a boarding pass. That is unacceptable. I would not recommend this airline."
Pros: "Nothing! Cheap price does not equal cheap price......"
Cons: "Advertised Price is a facade.... Too many add-on prices once you get to the airport. no thanks.. never again. I will tell a freind! They are super expensive! I think they charged me for my oxygen in the airport and on board! ...RIP OFF AIRLINE!"
Cons: "Me and my colleague were obligated to pay a 45,00 euro fee per person for not doing the check in online. This was our first and last time flying with Ryanair. I was in vacation for the last week before the flight and did not have any internet/mobile access (no internet and no mobiles for vacation). At the check in the operator told us to pay a 45,00 euro fee for not doing the check in online. I appologize but no more Ryanair for me and all of family, friends and acquaintances."
Cons: "I flew from Cork Ireland to PMI and unfortunately a large group of young adults boarded as well. They were drunk, obnoxious, adding around a bottle of alcohol singing loud songs over the announcements. The crew did not control them properly and even had to call the police upon landing. Poorly handled situation that made the rest of the passengers suffer through the appalling behavior."
Pros: "brand new aircraft... good service..."
Cons: "absolutely nothing was wrong"