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Pros: Good enough amount of leg room. Easy to checkin online.

Cons: Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle.

Pros: Brand new A321 Neo

Cons: Couldn't find a way to recline seat

Pros: It was OK experience. Nothing special.

Cons: I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive.

Cons: Very cramped business set with no place for storage. Comfort is good though

Cons: I didn't like putting two family on different seats far from each other

Pros: Departed and arrived on time

Cons: Stop the sardine can treatment of passangers

Pros: The crew was nice

Cons: We were boarding later than expected Which caused some stress with connection flight

Pros: meal

Cons: Temperature of cabin was too cold. My feet were icy.

Cons: Really felt happy on time touch down nice journey with delta

Pros: Leg room

Cons: Not sitting in an airplane without AC for 30 minutes after everyone loaded

Pros: See previous comments

Cons: See previous comments

Pros: Terminal 5

Cons: Expensive

Cons: Even a small coffee/tea service would be a nice addition.

Cons: Provide power outlets at seats.

Cons: Legroom was no better than economy class

Cons: The entertainment system was malfunctioning and the crew was not trained to resolve the problem. 9 hour flight without movies, music, tv...

Pros: Everything was good.

Cons: The breakfast.

Pros: Nice attendants was the only thing good about this flight

Cons: Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English.

Pros: Nothing

Cons: They make flights to depart on time. Also they should tell anything about the reason when they are delaying four times for a flight

Pros: perfect

Cons: nothing could have made this flight better

Pros: Left early, arrived early.

Cons: Get rid of M&S and go back to including a G&T with the ticket.

Cons: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Pros: Amazing crew