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Cons: The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.

Pros: Crew efficient and friendly.

Cons: For tall people there are few comfortable flights

Pros: Our crew were wonderful - attentive, very pleasant, and helpful. The cod was very good and I enjoyed my meal. The seats wer comfortable. I also enjoyed the Icelandic movie "Let Me Fall".

Cons: For an 8-hour flight, it would have been nice to have more of a foot rest; something that would raise my legs more. However, the seats were comfortable.

Pros: The crew ok. Seats not comfortable

Cons: Serve snacks at least on trans-atlantic flights.

Cons: My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver

Pros: Crew was very polite & friendly. Chicken & bacon sandwich was tasty, good amount of mayo!

Cons: A bit chaotic boarding in Mykonos... not BA’s fault! Bathroom was a bit smelly.

Pros: Everything was really good. Very nice crew. I will highly recommend it.

Cons: I think it is one of the best.

Pros: The crew was great and seating an entertainment options were wonderful.

Cons: Food. Other airlines in Asia have a far better selection of meals.

Cons: I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket.

Pros: Crew was amazing, service was super attentive. Plane was new with plenty of space. P

Cons: Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!

Pros: Smooth flight

Cons: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow

Pros: Everything

Cons: None

Cons: Bag drop agent was not helpful.

Cons: Delta Comfort isn’t so comfortable. Seats are too skinny.

Pros: The crew was amazing

Cons: Other travellers where rude

Cons: Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!

Cons: Great customer service

Pros: Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago

Cons: 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich.

Pros: Nice folks

Cons: Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat.

Cons: We were packed like sardines! My flight made me want to retire from traveling!

Pros: Everything works and quick to get to destination.

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Pros: The crew was great. The soecial meal request was hadled well despite oversight.

Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Pros: Amazing crew and service! They are the best!!

Cons: Amazing crew and service! They are the best!!

Cons: I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100.

Pros: Nothing

Cons: Leg room

Pros: Very nice airline

Cons: Food was lacking

Pros: Crew was attentive. Timings were spot on.

Cons: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.

Pros: Amasing crew

Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.

Pros: The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!

Cons: For me this part is not applicable

Cons: Flight left an hour late. Cramped seat. Only one drink service on a 4.5-hr flight. Disappointing.

Cons: Should enforce limits on carry on items which causes boarding delays and inconveniences. Some people with large personal items and backpacks and carry on take multiple storage spaces in overhead bins.

Pros: Good service and no delays

Cons: First plane was newer, 2nd plane was older.

Pros: flight was fine.

Cons: very disappointed Iceland Air is charging $95 for 1 piece of luggage. This is making me rethink the "deal" because it added $190 to the cost of the flight.

Cons: Plane was late. Boarding was confused (they announced and sent a test of a gate change but then had some of us board from the original gate. There was a lengthy delay after boarding. We sat on tarmac for 1/2 hour or more. People stressed due to short connection times in Iceland. Pilot made up most of the time by going faster so that was nice. But chaotic and running thru terminal and then customs in order to make it to connecting flight, Were put on a bus (about 30 people) to the plane which had already pulled away and was on tarmac.

Pros: I liked the timeliness of the luggage. Portions of food.

Cons: I would never fly Icelandair business class again. It does not compare to most other airlines. They amenities and options were definitely lacking.

Cons: We paid extra for an exit row with more leg room and were moved to a standard seat. We were also separated from the rest of our party. We spoke to the help desk to try and resolve the issue they told us the seats we were moved to also had extra room but when we boarded the plane this was not true.

Pros: The boarding we good. Ontime.

Cons: Sitting on the tarmac waiting for a gate for an hour. Food was not great.

Pros: Seats were comfortable and plane was clean

Cons: Provide a hot drink and Small snavk

Pros: No the crew was average

Cons: Need to improve your seats.

Pros: great crew great seats great entertainment great pilots great food and the greatest airline in the world

Cons: free wifi

Pros: Not a lot

Cons: Customer service

Pros: Once boarding was over, flight and crew were great.

Cons: Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated.

Pros: crew with good attitude

Cons: food was a waste of time, of energy, of bread, etc

Pros: The crew was amazing

Cons: Other travellers where rude

Cons: More choices in the meals for purchase

Cons: Small not comfortable plane

Pros: Nice crew

Cons: Food, movies, and comfort were all just ok

Pros: ok

Cons: better food choices

Cons: All good.

Pros: Service and food

Cons: You could have not cancelled my flight after rebooking a connection

Pros: Crew were brilliant and I felt well looked-after.

Cons: Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane.

Pros: I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far.

Cons: honestly nothing needed improving .

Pros: crew was friendly

Cons: seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!

Pros: The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing.

Cons: The whole experience was positive.

Pros: Customer service

Cons: Snacks

Pros: Yes

Cons: Delta Comfort isn’t so comfortable. Seats are too skinny.

Pros: crew with good attitude

Cons: food was a waste of time, of energy, of bread, etc

Pros: Crew were helpful and cheerful.

Cons: Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!

Pros: The crew was ok. They seemed really hectic between Heathrow to Rome.

Cons: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Pros: All was good and on time

Cons: Just be good, they could still offer free drinks or water to passengers

Pros: Friendly staff, easy check in. Professional and courteous on board.

Cons: Food could be better of course and the price could be better,

Pros: Crew very polite

Cons: In B222, Headphones didn't fit well in the audio plugs on the sides of the seats thus making very poor quality sounds while listening to music or videos. That wasn't an issue in B149. Just to let you be aware. Thanks.

Cons: Delayed and did not explain why

Pros: Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything.

Cons: New Flight crew.

Pros: the “salad” lunch before landing was excellent

Cons: a cleaner plane and the second lavatory upfront was minuscule

Pros: Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!

Cons: Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer.

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Pros: Yes

Cons: Everything was good

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Cons: Plugs to charge devices

Cons: My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver

Pros: The staff was amazing. Took care of the flight well.

Cons: The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again.

Pros: Crew were good early on but didn’t check later on

Cons: It was ridiculously hot and the crew didn’t offer water after initial drinks run and we were seriously dehydrated. The flight was delayed and although the first half an hour we had excellent service there was no follow up service and the temperature in the plane was really very uncomfortable