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Pros: The crew were awesome and friendly, both in the air and on the ground.

Cons: Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred.

Pros: Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone.

Cons: Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!

Cons: Excellent service

Cons: More food more room - but hey that’s what we always want

Pros: Very nice crew

Pros: The beverage service and entertainment was fantastic!

Cons: I wish the seats were slightly roomier.

Pros: Everything

Cons: Nothing

Cons: The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent.

Cons: Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight.

Pros: BA cancelled my flight, but did offer an alternate on Lufthansa on same day,

Cons: Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike.

Pros: Everyone on the crew was very friendly, even for a short flight.

Pros: Crew were brilliant and I felt well looked-after.

Cons: Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane.

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: The crew was informative

Cons: Inflight sandwiches

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: Excellent crew, good food & movie selection.

Pros: The crew was very attentive

Cons: Food and seat comfort

Pros: Seats were comfortable and staff was lacki g customer service

Cons: I felt abandoned by crew when asking for water

Pros: Flight was on time.

Cons: When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!

Cons: Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure.

Pros: The crew were awesome and friendly, both in the air and on the ground.

Cons: Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred.

Cons: Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible

Pros: Good flight

Cons: Excellent service

Pros: Nothing British airways was fine

Cons: Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again

Pros: Seats were comfortable and plane was clean

Cons: Provide a hot drink and Small snavk

Pros: There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see.

Cons: Nothing

Cons: Small plane, feels cramped

Cons: It felt like the flight attendant had a long day. Chairs weren't super comfortable.

Pros: Free entertainment

Pros: Great crew!!

Cons: Boarding was a bit slow!

Pros: Service and food

Pros: the food was really good and the service was good.

Cons: the entertainment system for the trip from lhr to acc was a bit outdated

Pros: Super great crew and super great seats

Cons: Nothing! It was great!

Pros: Friendly service

Cons: Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible

Cons: Delays both in DETROIT and a huge delay in Shanghai.

Pros: Thanks for the monitors.

Cons: The crew seems tired.

Pros: The plane arrived in Atlanta ahead of time and thus we were able to start boarding earlier than usual. The gate agent kept the process in order and moved the boarding process along nicely. The pilots also got us to Baton Rouge 28 minutes ahead of schedule which was appreciated. Nice flight.

Cons: Same issue with getting passengers seated once on the aircraft and then getting their luggage stowed takes too much time.

Cons: I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans.

Pros: Very friendly and professional.

Cons: Better options in economy for food

Pros: I liked having the entertainment system on the Minneapolis to Atlanta flight. I was able to watch the football game which made the time go by more quickly. The crew was excellent and provided good service even though I did not have any food or drinks.

Cons: I am always dismayed by how long it takes to get passengers on the plane. Once on the plane, it also takes too much time to get passengers seated. Passengers continue to bring luggage which takes up too much space in the overhead bins and have more items than permitted. I do not bring luggage on board because it is too hard to find space and it holds up the boarding process.

Pros: It suited the time i could travel

Cons: I felt although they said the two attendants were great they were at best mediocre especially the man

Cons: Three hour delay!

Pros: Sarah the Cabin Manager was amazing.

Cons: The business seats are horrible

Cons: Old plane

Pros: Direct flight. Crew was good. I got home alive.

Cons: The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room.

Pros: I liked having the entertainment system on the Minneapolis to Atlanta flight. I was able to watch the football game which made the time go by more quickly. The crew was excellent and provided good service even though I did not have any food or drinks.

Cons: I am always dismayed by how long it takes to get passengers on the plane. Once on the plane, it also takes too much time to get passengers seated. Passengers continue to bring luggage which takes up too much space in the overhead bins and have more items than permitted. I do not bring luggage on board because it is too hard to find space and it holds up the boarding process.

Pros: Good flight

Pros: Good on time flight

Pros: The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts.

Cons: Some form of entertainment

Pros: Crew was courteous and friendly.

Pros: Nothing British airways was fine

Cons: Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again

Cons: Punctuality. I landed over 2 hours late

Cons: Less leg room than on other airlines, Crew was noisy, credit card reader was broken so all payments processed manually, maybe they were behind schedule because of this and were rushing through the cabin as a big group

Pros: Crew were good early on but didn’t check later on

Cons: It was ridiculously hot and the crew didn’t offer water after initial drinks run and we were seriously dehydrated. The flight was delayed and although the first half an hour we had excellent service there was no follow up service and the temperature in the plane was really very uncomfortable

Cons: Some form of entertainment

Pros: Super great crew and super great seats

Cons: Nothing! It was great!

Pros: Everything was GREAT !!

Pros: Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person.

Pros: Good movie selection

Cons: Always late to depart. Seating was cramped and uncomfortable

Pros: Thanks for the monitors.

Cons: The crew seems tired.

Pros: Seats were comfortable and staff was lacki g customer service

Cons: I felt abandoned by crew when asking for water

Pros: Food was good, lots of great movies to watch during such long flight.

Cons: Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled.

Pros: Nothing

Cons: Food and personnel attitude.

Pros: Flight at time. Arrived earlier than expected.

Cons: I ordered a cava bottle and it was hot. But rest was ok

Pros: Excellent crew, good food & movie selection.

Cons: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Pros: Loved the smooth ride.

Cons: Bathroom was pretty nasty

Pros: The crew was ok. They seemed really hectic between Heathrow to Rome.

Cons: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Cons: Three hour delay!

Pros: British airways, does what it says on the tin.

Cons: If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!

Pros: In hour 20 of delays and being held in a room with no access to water

Cons: Absolutely everything. Access to food or water. Basic communication. A semblance of organization.

Pros: The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight.

Cons: No entertainment available.

Cons: The flight was delayed an hour.

Pros: An uneventful and relaxing flight. The flight attendants were great. They actually smiled.

Pros: The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us.

Cons: The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically.