Flight on time, landed well ahead of schedule. Attendants were excellent and responsive
The crew was friendly, and the flight landed on time
Rude Iberia security crew at the Madrid terminal. No Iberia officials to be found to redress complaints at the gate. No supervisors. Nothing for processing upgrades at the gate Iberia app did not work to let me upgrade my options to higher classes. No water was offered on a hot day in Madrid. Madrid airport air conditioning was so weak that people were sweating. Never book on any airlines that codeshare with Iberia.
Comfort. Not good very little space after the person in front of you lay back.
On a more than 8 hours flight was only one meal included, which I have never experienced before. Always two meals on the overseas flight. It was very weird.
Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful
Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.
Very good seat, very comfortable, good food, and good service.
It was a good flight, very comfortable seats for sleeping in business class. Probably the most comfortable business class seat I've ever had (20+ times in business class on various airlines). Service was good, but the only downside is my screen didn't work and it had to be reset multiple times to get it to shut off. I had to block my eyes because the screen was white almost the entire flight and I wore an eye mask when I slept. But when eating and reading in my seat, my eyes hurt because the only way to turn the screen off was reset it and the screen would only be off for a few minutes at a time.
Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.
Referencing ANA'S service to Japan and the return on UA, the pillow was awful, the crew was not very attentive, and the food was bizarre and tasted okay. Whoever's idea it was to make vegetable tempera in a steam capsule should probably revisit that. Since it was the vegetarian option, it was my only choice.
Crew was great! Good meals. Had room to stretch out
Our flight was delayed 2.5 hours from Lisbon to DC so we missed our connection to Seattle that would have arrived at about 9 PM. The agent initially said we had to stay overnight in DC and there were no other options to put us on to get us to Seattle. While on board I discovered a flight via American he could have put us in but by the time we arrived in DC that was sold out. We were then put on a flight to San Francisco that was also delayed then arrived in San Francisco and our flight to Seattle was also delayed so we ended up not arriving until 2:15 am. Our son could not pick us up so we ended up having to pay over $100 to Uber home. This is the second trip with United that the flight has been delayed causing us to miss an evening in Las Vegas and we were given nothing.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Crew were welcoming, accommodating and they worked hard to find places for all carry on.
Packed flight, which makes it tough on crew and boarding staff (and the customers of course). But this was great boarding, clear instructions, etc. Traveling on the weekends are always fraught with danger as you have families and less frequent flyers thus more confusion. But this flight went as planned.
Destroyed my suitcase. Tired of talking about it. Cancelling my unite mileage plus account.
Read the fine print. This was my flight home. I booked my flight for the quickest way home. Had a carry-on and a personal item. Same as my outbound flight. Apparently I needed to pre-pay extra for my carry-on. When I checked in, I was told that I had to check it. I said I’ll pay for it, and was told that this wasn’t an option anymore. They said I still had to pay $50 to check my carry-on. I told them I’ll pay whatever to just carry it in as intended. I was not allowed, so eventually I paid $50 to check my carry-on under a plane that was half full, with overhead compartments that were even less full. My white carry-on suitcase was practically destroyed getting from Idaho falls to Denver to Orange County. The low price air fair was a bait and switch. Got me to the gate, made me pay extra, then didn’t even allow me to pay for a carry on. Not to mention that I paid the $8 for WiFi that didn’t work. All to get my suitcase destroyed. I don’t think I’m going to even keep my Untied mileage plus membership and card. Apparently, membership does not have its privileges for this one.
The flight was delayed, they didn’t even have water for the toilets or for drinks
Even through the flight was delayed due to storms near IAH The flight was great! The crew was so hospitable and professional
Boarding was fine, difficult to understand the guy over the speaker though so we were unsure when exactly to board until they updated the monitor by the gate. Flight itself was fine, nice flight attendants, seats were comfortable enough, good selection of entertainment on the screens. Other airlines at a similar price point have included wifi though, at a minimum messaging, for free, so that was a little disappointing to not have that. But otherwise fine. Food was pretty decent, nice hot meal, good drink selection, nice snacks. Bathrooms were ok, could've been cleaned a little more often, but they were never bad.
Vegetarian food option was very poor. Effectively, overcooked rice ("risotto"). Zero protein which is always disappointing with no vegetables and poorly seasoned. Basically had lots of carbs on 6-hour flight. Not acceptable for business class in 2026. Flight was otherwise very good.
Small plane. Tight seating . What can one say except that it was fast!
I sat in the first row behind first class. There was plenty of legroom. The entertainment was great. I saw two excellent movies and one episode of a sitcom. Also enjoyed the flight tracker.
OK overall. Flight was delayed Crew on flight was good
On time, only a little turbulence, very competent and caring attendants. Clear information.
Late late late. Delayed and arrived an hour late for a 1 hour 45 minute connection. Every time. Poor record for this company. I try to fly any other carrier first.
The flights are literally always delayed arriving, boarding and taking off so they are always late for the connection. I planned ahead so I was okay but many others aren't. The food was terrible. The staff was very pleasant. I appreciate boarding back to front.
The crew was friendly. The plane was comfortable. In-flight wifi didn't work well at all. The ride was quite turbulent but understandable given the weather.
My issue is with the SkyWest terminal. The flight was not listed on the main airport flight screen list, and I had to do a Google search to locate the terminal and gate. We had to ask several airport employees where to locate the phantom gate. The airport did not provide adequate signage and was confusing. When we arrived, there was one vendor providing services that quickly closed, leaving zero options for food and drink while we waited hours for our delayed flight. The crew that assisted with check-in and boarding was VERY friendly.
Cancelled flight. Still waiting to get home for grand daughter’s graduation .
Left early arrived early..right amount of talking from pilots..of course had to love the biscuit and water!
As we approached Denver, we encountered quite a bit of turbulence. I know this can sometimes be the case as I frequently fly this route but not on American. My gripe: Usually a pilot or co-pilot alerts passengers to the possibility of turbulance ahead of time. This did not occur nor did he communiucate during what was a pretty rough ride.
The flight was on time and the landing was very smooth. The crew and flight attendants were all very friendly and professional.
When I booked my flight a month ago - I selected a seat. That seat was NOT the one I ended up with when I checked into my flight the day before. This is the second time this has occurred. So, I checked my next flight on Wednesday and Thursday and no seat was assigned. Poor, very poor customer service.
Cleared standby and gave up my seat. Terrible policy and boarding experience
Message about flight cancelation was received late due to being in the air. No explanation, just canceled and booked on morning flight. We had to stay in the airport overnight because there was no transportation offered to get to the hotel that AA had available. Actual inflight was fine.
Bag drop was very disorganized in Miami. All main cabin passengers were shunted to just a few lanes and they had an equal number of lanes for first class passengers but there was nobody on those lines. They did nothing to bring the main cab and passengers over to the open lines and they just had employees standing there and doing nothing
Flight boarded from Gate 159B, the farthest gate in the LAX Bradley Terminal. While the flight operated on time, the first class cabin attendant made no recognition of my being an Advantage Executive Platinum member.
British Airways is an excellent airline. Comfort, food and airline personnel.
Worst flight I ever experienced, what was supposed to a 7 hour flight ended being 13 hours on a plane with no ac and the worst cabin I have ever seen. Never again.
Excellent plane, 787. Very good seat and additional stuff they provide. Good food. Very good staff.
Excellent except WiFi is a Must on Biz class 10 hour flight ! Didn’t work entire flight. SW doesn’t do that.
Boarding was a mad rush as people still had issues with boarding passes and groups 3- 7 were asked to board when travelers were still stuck behind the document check. Food was one of the worst I’ve ever had in an Economy flight. The crew was very friendly though
Excellent crew, food and service. Boarding via bus is always a pain but overall really good
Stewardess was not attentive at all asked for a bottle of water never came by 15 minutes later I asked her she said that she forgot there was only 12 people in first class and two stewardess unacceptable I ordered the fish was the last person to order. They said that they did not have any had to have a different item pasta at the inside of it because I was diabetic. Worst experience I ever had will never travel this airline again.
Very nice staff, terrible food, not very comfortable premium economy.
Boarding, crew, food and baggage handling excellent (no bags lost, yay!). However for an 8 hour flight, there were limited entertainment options. And really would have liked to have a pillow!
The crew was super friendly and helpful. The food was quite good. An overall positive experience.
Plane delayed due to weather. Plane boarded, then told to unboard due to a maintenance issue.
