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Cons: Be on time.

Pros: let me wait for next flight 24 hours later

Cons: getting me on my flight and let me wait for 24 hours

Pros: The crew did it’s best to get us on ASAP

Cons: The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal.

Pros: I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!

Cons: Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again.

Pros: The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste.

Cons: Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion.

Pros: The service and food were good.

Cons: As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat.

Pros: Great attentive crew.

Cons: Boarding has no groups, seats are small

Pros: Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.

Cons: The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.

Pros: The getting Paris France with no delay was great! The crews where nice and the check in with quick.

Cons: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.

Pros: Price is lower than other airlines. Cabin crew service is usually good.

Cons: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.

Cons: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient

Cons: Everything

Cons: The ife screen was extremely slow and unresponsive.

Pros: Everything was fine!

Cons: Everything was fine!

Pros: The crew, leg room with seats! The flight crew was extremely nice!!!!

Cons: Everything was pleasant....I wouldn’t change anything.

Pros: Great crew great pilot great entertainment

Cons: The way we board feels very classist.

Pros: Food was decent. Entertainment was decent.

Pros: Quick and easy boarding

Cons: Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment

Pros: When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late.

Pros: Great airline

Cons: All of the less than good, obvious!

Cons: Everything was OK

Pros: Impressive service... amazing crew, very friendly and professional

Pros: Nothing

Cons: It

Pros: Easy and quick boarding.

Cons: Seat space was tight

Pros: The crew was really good

Cons: Perhaps seats just a bit more confortable. Overall a very good airline

Pros: Female Flight attendant was very rude

Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Pros: The crew was excellent and surprisingly the seats were comfortable.

Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too

Pros: Check in agent extremely helpful and friendly.

Cons: Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible.

Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.

Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.

Pros: Friendly crew. Good food. Uneventful flight.

Cons: Flight was slightly delayed in departure.

Cons: at least offered free water.

Pros: Crew was very friendly and helpful. Entertainment had plenty of choices.

Cons: The seats were very hard. It was very uncomfortable sitting that long I’m those seats

Pros: Swedish lady good, Spanish lady not as much.

Cons: Spanish lady.

Pros: The crew were ok, but could have handled the situation different. It was upsetting how discrimination is still so active in this country and as "crew members" they should not have chosen sides

Cons: Watch videos on discrimination

Pros: trip was horrible. Very disrespectful and racist.

Cons: Crew needs to take classes on discrimination

Cons: Seats are getting smaller. Cross country you would think and except that attendants would offer more service. Not happening, sad.

Pros: The boarding was quick and orderly.

Cons: Could prove in-flight entertainment options

Pros: I booked an aisle seat and they did not honour it at checking

Cons: Everything.

Cons: Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding.

Pros: The crew did it’s best to get us on ASAP

Cons: The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal.

Pros: Meal/drink service excellent, friendly crew.

Cons: Boarding process confusing as groups 3-6 all lined up together. No air at seats.

Cons: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient

Pros: Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going.

Cons: The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after.

Cons: I wish there would have been a meal included with the flight.

Pros: The getting Paris France with no delay was great! The crews where nice and the check in with quick.

Cons: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.

Cons: flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight

Cons: Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together.

Pros: :(

Cons: :(

Pros: The crew was very friendly and responsive and the flight left right on time.

Cons: The food was not good and there was very little in way of tv entertainment.

Pros: Nothing

Cons: Proper communication

Pros: Crew was nice

Cons: Free food

Pros: The airplane seats and entertainment were 150% bettter than American

Cons: The check in area felt cramped, understaffed and like a 4th rate airline

Pros: Crew did the best they could keeping us aware of the extensive delays flying in to LaGuardia. The captain made himself available to answer questions from passengers at the gate early on and I thought that was a great gesture.

Cons: Nothing could have been better. Any issues with the flight were delays beyond the crew's control.

Pros: Boarding process and customer service

Cons: Food could have been better and seating comfort

Pros: I booked an aisle seat and they did not honour it at checking

Cons: Everything.

Cons: Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!

Pros: N/A

Cons: All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people...

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Pros: Great atmosphere, crew was excellent!

Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Pros: Everything.

Cons: better assistance for people on wheelchairs in the airport.

Cons: Maybe not BA fault but immigration wait at jfk was 11/2 hours!

Pros: Flight was excellent crew awesome.

Cons: Nothing

Pros: No idea why BA charge for food and drink - budget airline trait

Pros: Crew was very nice, efficient

Cons: Boarding in Iceland

Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane

Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation

Pros: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.

Pros: Crew was nice, space was tight.

Cons: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.

Cons: Everything was super. Really

Pros: Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time

Pros: Crew was fantastic!

Pros: Nothing. The flight was delayed and I missed my connection

Cons: My flight leaving on time

Pros: Excellent

Pros: The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste.

Cons: My luggage is lost

Pros: Great attentive crew.

Cons: Boarding has no groups, seats are small