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Pros: That I got home

Cons: Haha where do I start. The experience overall was poor. One of my flights was canceled by British and they claimed I cancelled it. It was a hot mess all the way around. This left we standing outside the airport in Indi for nearly an hour.

Pros: Fast check in. Boarding orderly.

Cons: AC on the airplane. It was extremely hot. We have to use the magazine to fan ourselves....

Pros: Crew was great. Seats and leg room better than other airlines.

Pros: The flight was short and smooth

Cons: Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service.

Pros: The flight crew was great

Cons: I was left at a gate and wasn’t informed of the gate change. I was in a wheelchair and needed assistance. I was left and almost missed my flight. I arrived at the gate with 15 minutes before takeoff. The agent was very rude...she said my seat had been given away. After checking she was wrong.

Pros: Plane was clean & modern

Cons: More leg room

Cons: Due to flight delay I missed my connecting flight, was downgraded, didn’t get my meal and was late arriving.

Cons: Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great.

Pros: Good entertainment movies etc

Cons: Free food

Cons: It was very warm on the plane for the 6+ hours of flying, making it difficult to sleep or be comfortable.

Pros: Smoothness of flight. Communication from flight deck.

Cons: No snacks!

Pros: Canadian Airlines and Airports could learn from the business model of IslandAir.

Pros: The incoming pilot to Nice parked at the wrong gate and apparently, once parked, it could not be moved. So the airport had to scramble buses which made the flight depart more than an hour late. We had a 50-minute layover and Lufthansa did not hold the plane. So we got home a day late.

Cons: They could have left Nice on time, or held the plane for us in Munich.

Pros: Crew, entertainment and food was good

Cons: OMG!!! Leg room is inexistente... Lufthansa has the most uncomfortable seats ever. You really feel like you have the person in front of you sitting on your lap and the people behind kept complaining because we reclined our seats to have some space to gasp some air !!!

Pros: The food was excellent, and the crew was nice

Cons: There was a delay on the boarding and they didn't provide a reason.

Cons: the flight was delayed by about 30-45 minutes

Pros: Food and in-flight entertainment.0

Pros: Crew and agents very friendly and helpful.

Cons: BA computer system did not link our payment for excess baggage to our itinerary so we had to spend time checking in to resolve. Carry your receipts for any payments.

Cons: Due to flight delay, I had to skip dinner. If could have been nice to supply light meal in case of major delay resulting landing after time when most restaurants closes...

Cons: This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts.

Pros: Crew worked hard to keep to time and make passengers comfortable.

Cons: Boarding gate crowded.

Pros: Crew was super friendly.

Cons: I wish I’d have an aisle seat, but flight was full.

Pros: Nothing

Cons: Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!

Pros: The price!

Cons: Internet connection.

Pros: Great crew

Pros: Really liked the flight staff.. great service and all very humorous. More room than on most flights and everything was on time

Pros: Crew was great. Seats and leg room better than other airlines.

Cons: At boarding a member of the check in ground staff was extremely rude to my travel companion.

Cons: Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open.

Cons: I wanted an aisle seat.

Pros: Comfortable and spacious seating. Quick and smooth flight.

Cons: Since this was such a short flight, there wasn’t much to improve.

Cons: Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight

Pros: That I got home

Cons: Haha where do I start. The experience overall was poor. One of my flights was canceled by British and they claimed I cancelled it. It was a hot mess all the way around. This left we standing outside the airport in Indi for nearly an hour.

Pros: Crew was cheery despite a 14 hr day

Cons: Long delay due to a system crash.

Pros: The flight was short and smooth

Cons: Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service.

Pros: Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate.

Cons: Before pulling from the gate all passengers should be seated.

Cons: It was very warm on the plane for the 6+ hours of flying, making it difficult to sleep or be comfortable.

Pros: Leg room! excellent entertainment selection

Cons: boarding. long lines and delayed waiting on hot jetbridge

Pros: Price, convenience, crew.

Cons: Seats a bit tight on their borrowed 767. Plane change in Iceland was tight (which made me a bit nervous) but we made our flights.

Pros: Friendly crew. Good on blankets and pillows. Clean Airplane. Good leg room.

Cons: 7 hour flights should have a small meal. We didn't even great pretzels or peanuts and only one beverage service the entire time. Iceland Airs airport logistics also near great improvement.

Cons: Not having a delayed flight.

Cons: Almost 3 hours delayed

Pros: Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same..

Cons: The gate was under construction in Seattle, and it was impossible to hear the gate agents.

Pros: The crew was understanding and sympathetic to the customer's frustration with a delayed flight.

Cons: Delta should have figured out a way to not delay the flight. Every flight was delayed.

Cons: Depart on time

Cons: First leg was delayed out of Belgrade so I missed the connection to Washington

Pros: The food was excellent, and the crew was nice

Cons: There was a delay on the boarding and they didn't provide a reason.

Cons: Food

Pros: There was room available.

Cons: This was not business class!

Pros: Flight as such was good and smooth

Cons: Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price

Cons: Clean up the planes better

Pros: Crew was great and welcoming

Cons: Some features on screen did not work, also seat handle wasnt possible to lower

Cons: Our reservation on the initial flight have been cancelled. We had to take the next day flight. British Airways and American Airlines accused the other to be responsible so it took us 4 hours at the counter -with our 5 and 3 years old- to be rebooked and we payed the hotel night!

Pros: The crew was very nice. Food was pretty good.

Cons: I did web check in last night. Despite several attempt, I was NOT able to receive email with my boarding pass until I arrive my house in Luxembourg. I was able to board the flight only because I saved pdf file after aforementioned attempt and sent to my email address manually.

Pros: Fast check in. Boarding orderly.

Cons: AC on the airplane. It was extremely hot. We have to use the magazine to fan ourselves....

Pros: Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight.

Cons: Schedule seems to mean there is always a shortage of time to make connections.

Pros: It was on time departure, boarding was seemless. This country is so beautiful, 10 days were not enough, so we decided to go back there again in future.

Cons: Since it was 6 hr flight at dinner time, airline should provide either sandwiches or food trays, not just free water or coffee. In order to promote tourism, national airlines (Iceland air) should give some incentives to travellers.

Pros: I slept through this flight. Everything was fine.

Cons: Didn’t have Internet access. No snacks. No headphones. The person at check-in was little rude.

Pros: Crew was great and seat was comfortable

Cons: Very poor signage to show where boarding groups 1, 2. 3 , & 4 were supposed to queue. Gate attendant nasty.

Pros: Crew was nice and reliable.

Cons: Beverages should be complimentary.

Cons: More leg room

Cons: Seat

Cons: More chicken

Cons: They lost my luggage and we barely made it to our connecting flight

Cons: Food

Pros: The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips.

Cons: There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature.

Cons: Our reservation on the initial flight have been cancelled. We had to take the next day flight. British Airways and American Airlines accused the other to be responsible so it took us 4 hours at the counter -with our 5 and 3 years old- to be rebooked and we payed the hotel night!

Pros: No the seat was not super comfortable. In fact it was not even comfortable.

Cons: The seat size and comfort

Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.

Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.

Cons: They charge for coffee and soft drinks and have no snacks complimentry

Pros: The crew was amazing. I've got the exit seat: very comfortable.

Cons: Entertainment choice could improve, very few choices.

Pros: Great Service and flight was without problems or delays. Arrived on time .

Cons: Stop charging for checked bags

Pros: The landing was super smooth! Compliments tip the pilate:-)

Cons: N/A

Pros: N/A on food and entertainment

Cons: At boarding a member of the check in ground staff was extremely rude to my travel companion.

Cons: Not having an 18 he delay.

Cons: Don’t approach