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Cons: Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together.

Pros: The staff member at the gate was friendly.

Cons: No staff at all to help with checking in bags. No communication from the pilot or crew about what was causing delays, or estimated arrival time.

Pros: Fantasic Experience. Loved it. Kind crew, great service, great enetertainment. HIghly reccommend!

Cons: All good! Strat to finish a simple and enjoyable experience.

Pros: The crew on today’s flight were phenomenal!! Wish I got their names. But as my mother worked for AC for 26 years so I travelled A LOT!! Have to say they were the best I can ever remember!

Cons: When checking in all three Aguiar seats were rows away from each other. Bus to plane was not convenient. Think assistance and children should be last on to decrease wait time as they will also be last off. Just felt that for years.

Pros: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Cons: Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device.

Cons: The food

Pros: Everything was great thanks

Cons: Perfect trip

Pros: Flight attendant warm, courteous and authoritative at same time.

Cons: Seat hard. Space tight. I am 6’4”

Pros: The crew was nice

Cons: Superb service on board and at kiosk!

Pros: Amazing crew

Cons: Flight delay

Pros: Free Wifi

Cons: Free Wifi all over the flight

Pros: Overall good flight

Cons: Free snacks and drinks

Cons: Seat didn’t recline...

Pros: good food

Cons: the entertainment system is outdated

Cons: Time

Pros: very nice crew

Cons: my baggage was lost

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Pros: The crew was cranky at the beginning of the flight.

Cons: More space!

Pros: It was on time and got me where I needed to go.

Cons: The crew often bashed my wife's elbow with their trolleys. I am 6'2" and I could not sit with my legs straight in front of me. There is no leg room and the seats do not recline very far. The food was repulsive. They ran out of vegetarian options (my wife is a vegetarian) and what we did eat turned our stomachs.

Pros: Nothing

Cons: Leg room

Pros: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Cons: Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery.

Pros: Crew

Cons: Bathroom was very dirty

Pros: Professional crew, Good service , comfortable seating, fine entertainment.

Cons: First time traveling abroad, it was a unique experience and a learning one.

Pros: Great entertainment

Cons: We just boarded pretty late for apparently no reason

Cons: My first flight (leaving very early in the morning from Burlington VT was delayed several hours because a ground crew member forgot to put the heater on the plane the night before. Because of this delay I missed my connection and instead of arriving in San Fran at 10am, I arrived at 6pm and missed the whole first day of my trip and was exhausted cause I got up at 3am to get to the airport to a frozen plane that was not ready to fly for a few hours during which I could’ve stayed in bed.

Pros: Comfortable flight with very pleasant flight attendants and crew. Professional service, straightforward check-in. Was able to change seats via the Lufthansa app for free and automatically seated together.

Cons: 3 out of our 4 flights had some sort of delay.

Cons: The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it.

Pros: Great flight

Cons: Food poor going to Munich , legroom poor.

Pros: Crew was amazing and seats were comfortable.

Cons: Improve quality of on board announcements.

Cons: Everything was excellent! I will be flying with them again!

Pros: Seat back tv’s

Cons: Flight was delayed over 3 hours, food was mediocre at best

Cons: I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!

Cons: The seat didn’t recline and the entertainment didn’t work

Pros: Seat back tv’s

Cons: Flight was delayed over 3 hours, food was mediocre at best

Pros: Flight attendant warm, courteous and authoritative at same time.

Cons: Seat hard. Space tight. I am 6’4”

Pros: The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff.

Cons: There was nothing that could be better - it was 110% perfect already

Pros: Overall good flight

Cons: Free snacks and drinks

Cons: Three hour delay!

Cons: Their app wouldn't let me pay for a checked bag early so I was charged almost double the cost!

Pros: Nice crew

Cons: Better food, some entertainment, better bathrooms

Pros: Great flight

Cons: One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight.

Pros: The crew was Ok except at the beginning when they could help more inside the plane with finding the seating.

Cons: I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed.

Cons: Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu

Cons: Seat didn’t recline...

Pros: All services were superb. From boarding, food, to bye bye from Crew very unique. Good team

Cons: Every was excellent

Pros: Crew was amazing.

Cons: First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future.

Pros: Crew excellent

Cons: Need to invent seat u can lay flat in

Cons: Everything was excellent! I will be flying with them again!

Pros: The crew, leg room with seats! The flight crew was extremely nice!!!!

Cons: Everything was pleasant....I wouldn’t change anything.

Cons: The seat didn’t recline and the entertainment didn’t work

Pros: It was on time and got me where I needed to go.

Cons: The crew often bashed my wife's elbow with their trolleys. I am 6'2" and I could not sit with my legs straight in front of me. There is no leg room and the seats do not recline very far. The food was repulsive. They ran out of vegetarian options (my wife is a vegetarian) and what we did eat turned our stomachs.

Cons: Improve quality of on board announcements.

Pros: Love Lufthansa

Pros: Flight attendant warm, courteous and authoritative at same time.

Cons: Seat hard. Space tight. I am 6’4”

Cons: The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour. Not even a glass of water free of charge.

Pros: Female Flight attendant was very rude

Pros: Club Europe- excellent attentive crew, excellent food!

Cons: Nothing! They were the best!

Cons: Business class on the 3.5 hour flight was just blocking the middle seat in the front of the plane. No leg room, narrow seats. My husband is 6’4”” with wide shoulders. His legs do not fit and therefore extend into the aisle. Flight attendants were constantly bumping into his shoulders. Very cramped We were not aware of this configuration.

Cons: Everything was excellent! I will be flying with them again!

Pros: Nice crew

Cons: Better food, some entertainment, better bathrooms

Pros: In general, everything was ok aboard the plane.

Cons: The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it.

Pros: The take off and landing was peaceful and on time

Cons: I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say.

Cons: The seat didn’t recline and the entertainment didn’t work

Pros: The crew and snacks

Cons: They take the headphones about an hour before landing which isn’t ideal.

Cons: Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person

Cons: Food poor going to Munich , legroom poor.

Cons: At BA staff treats you inconsistent

Pros: the food was really good and the service was good.

Cons: the entertainment system for the trip from lhr to acc was a bit outdated

Cons: The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour. Not even a glass of water free of charge.

Pros: Given that this flight, like just about every other BA9 flight for the past week, was a delayed departure, this flight delayed 3 hours, it is difficult to say that this was a good flight. The flight was full, and some business class passengers moved to economy class, with some economy passengers being removed from the flight to free up essential "rest areas" for the crew.

Cons: Whilst I understand that the planes make no money sitting on the tarmac, maybe the schedule needs tweaking to permit a little more time for maintenance?

Pros: Love Lufthansa

Pros: The crew was Ok except at the beginning when they could help more inside the plane with finding the seating.

Cons: I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed.

Pros: Safety of aircraft

Cons: Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them

Cons: One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight.