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Pros: The crew on my flight was excellent. Thank you.

Pros: Good seat in preferred section (paid for at reservation)

Pros: Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free.

Cons: The attendants could have been more hospitable

Pros: Great crew, prompt and courteous despite the short flight

Cons: Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management.

Pros: Entertainment selection was nice.

Cons: Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short.

Cons: It was great fir a short flight. And they got me there early.

Pros: WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!

Cons: No complaints

Pros: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Cons: Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device.

Pros: Flight attendant warm, courteous and authoritative at same time.

Cons: Seat hard. Space tight. I am 6’4”

Cons: Security in Frankfurt - long lines

Cons: I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa.

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Cons: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Pros: The crew was informative

Cons: Inflight sandwiches

Pros: The food was good, the crew was friendly, and the plane was clean.

Cons: flight out of Ghana was delayed by 2 hours.

Cons: Great experience

Pros: Easy and quick boarding.

Cons: Seat space was tight

Pros: Everything ran on time.

Pros: In general everything is very good- clean, professional, friendly.

Cons: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Pros: My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!

Pros: Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.

Cons: The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.

Pros: Nice crew

Cons: Food, movies, and comfort were all just ok

Pros: The entertainment was good and that’s about it! The crew was extremely bossy! The aircraft should have been cleaned better. Terrible odors and dirty kitchens!

Cons: See above

Cons: The first plane was absolutely filthy. I paid for Wifi and when connection was spotty put my laptop down still with half of the data I purchased unused, but then it wouldn't let me back on later. Food was awful. On the first flight they skipped me for drink service entirely.

Cons: the worst gluten-free food of any airline, and I've tried quite a few! And when the person in front reclines their seat, there's very little space left.

Pros: Crew was good. Seats were good.

Pros: Stewardesses were so kind and friendly on this flight, it was a very positive experience.

Pros: Quick boarding

Cons: Flight was unable to land in Vancouver due to aircraft problem, and diverted to Seattle. Spent the night there; still waiting to get back the next morning. Serious disruption of business day for my wife and me as a result.

Cons: Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together.

Pros: Gate was super close to the lounge.

Cons: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.

Pros: Easy boarding.

Cons: British Airways is the only airline I’ve flown that doesn’t off free water.

Cons: With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after.

Cons: Great experience

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Cons: Not being to help on the ground in Copenhagen with delta issues

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Cons: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK

Pros: Great crew, prompt and courteous despite the short flight

Cons: Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management.

Pros: Good crew and amazing always ask if anything I needed.

Cons: Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there..

Pros: I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect.

Cons: See above

Pros: Great entertainment

Cons: We just boarded pretty late for apparently no reason

Pros: Crew. Alcohol and water bottles. Food. Entertainment. Comfort

Pros: Easy boarding, our connecting flight was at the same gate!

Cons: Would always love more room in comfort class.

Pros: As always the Delta crew was super friendly and helpful and made the trip very enjoyable.

Cons: Everything was perfect

Pros: Nothing remarkable

Cons: Delta was ordinary

Pros: the food was really good and the service was good.

Cons: the entertainment system for the trip from lhr to acc was a bit outdated

Pros: Nothing British airways was fine

Cons: Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again

Cons: No delays

Cons: With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after.

Pros: Given that this flight, like just about every other BA9 flight for the past week, was a delayed departure, this flight delayed 3 hours, it is difficult to say that this was a good flight. The flight was full, and some business class passengers moved to economy class, with some economy passengers being removed from the flight to free up essential "rest areas" for the crew.

Cons: Whilst I understand that the planes make no money sitting on the tarmac, maybe the schedule needs tweaking to permit a little more time for maintenance?

Cons: Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu

Pros: Crew was great

Cons: The way they collect trash in the plane after serving food looked a little primitive. The crew walks around without trash bags and picks up passengers' trash and just stacks them on their arms or on their cart. I have traveled with BA many times in the past 40 yrs, and i don't remember this scene. Either I was not paying attention, or this is the new policy???!!

Cons: Business class on the 3.5 hour flight was just blocking the middle seat in the front of the plane. No leg room, narrow seats. My husband is 6’4”” with wide shoulders. His legs do not fit and therefore extend into the aisle. Flight attendants were constantly bumping into his shoulders. Very cramped We were not aware of this configuration.