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Pros: "Good service"

Pros: "Very nice airline i like turkish airline clean best service"

Cons: "too good a airline .I recommend this to all passengers travelling"

Pros: "Food was good. Able to get lots of water. Wide variety of movies/TV shows. Was happy with the service overall. Would compare them to Delta for international flights."
Cons: "Announcements weren't always clear but didn't really matter."

Pros: "THE CREW WAS VERY EFFICIENT AND COURTEOUS, EXCELLENT ENTERTAINMENT."
Cons: "RAN OUT OF MAIN DISH (ATLEAST ONE)"

Cons: "flight was delayed 90 minutes and I had to sit next to a screaming baby the whole flight."

Pros: "crew, food, service"
Cons: "3 hrs delayed"

Pros: "Variety of entertainment available"

Pros: "Fantastic journey no problems at all thanks kayak....."

Pros: "Well looked after from start to finish!"
Cons: "Nothing!"

Pros: "Food"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Cons: "I miss the turkish delights they used to serve"

Pros: "I am a disabled passenger. Turkish look after me well."
Cons: "No complaints. Good service"

Pros: "The service was great and the price was the best out there. Everything about this airline was great except for the boarding process in Istanbul."
Cons: "The boarding process in Isanbul was third rate. We went through five security screenings at the gate after having gone through airport security. We were crowded into a space that wouldn’t have accommodated a group half our size. Then we were criwded onto busses to stand and wait about 20 minutes while others cleared the five security screenings."

Pros: "See previous"
Cons: "See previous"

Pros: "Every thing"
Cons: "Every thing is good"

Pros: "Entertainment was good"
Cons: "Economy was tight."

Cons: "small plane, noisy! did not like business class. BUt overall ok"

Pros: "Crew and efficiency"
Cons: "Too hot in the plain"

Cons: "The boarding crew"

Pros: "This is Mollah Maziber Rahman & Afia Begum. We lost one luggage. PIR #ATL TK 11108, Luggage booked # 0235701012/TK701012. Could you please send my luggage to 10715 Pine walk Forest Circle, Alpharetta GA 30022. This is urgent. Thanks."

Pros: "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
Cons: "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."

Pros: "It's always pleasure to travel with Turkish airlines."

Pros: "Will definitely fly Turkish Airlines again."

Pros: "The meals were delicious The crew was so kind and paid attention to detail They passed gifts out during flight They made sure our needs were met The best airline experience I've ever had"

Pros: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"

Pros: "Everything"
Cons: "Nothing"

Pros: "Loved how friendly the staff was and wanted you to feel at home"
Cons: "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"

Pros: "I definitely recommend Turkish Airlines because of the services offered and customer service."

Pros: "Usb chargers"

Pros: "Service.. questions answered. food"

Pros: "The Food"
Cons: "The seat size"

Pros: "Love it"

Pros: "Boarding experience was chaotic however that wasn't due to Turkish Airlines."

Pros: "The attention from the crew and services"
Cons: "One of my lougage was left behind , I got after a week of stressing from one state to the other with lot of stress and unplanned expenditure I was not really sure whether it was their fault or air canada who charged me $225 for a little box mearnt to b a hand lougage. .. I was really pissed but on all the Turkish airline gave their best but the connecting flight air Canada has the worst services ever.... no food or drink was offered all through to Canada and their workers lack customer service"

Pros: "Complimentary travel kit was a life saver."

Pros: "the crew in turkish airlines is always nice and courteous. the food was very tasty. i LOVE the little bag with slippers, socks and tooth brush and paste and other amenities."
Cons: "i got lucky and had multiple seats to myself, and it was still tight. i can imagine if i had only one seat i would be in a lot of pain coming off the flight. the bathrooms are very tight too,"

Pros: "Avoiding my to go Israel Delta monopoly is fading"
Cons: "Nothing"

Pros: "Crews were very nice helpful"
Cons: "Airline is poor., Lost many luggage. Airport congested, too expensive for airport quality."

Cons: "Terrible service, unhelpful staff on flight and in airport."

Pros: "They should inform layover passengers about getting their visa for free hotel accommodations."

Pros: "Very Nice"

Cons: "Board on tarmack..steps...steps..carrying carry on soo difficult..no one to help..not good at all!!!"

Pros: "Everything was excellent :)"

Pros: "The flight was on time, lots of amenities, comfortable seats"
Cons: "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."

Pros: "I just liked the entertainment. I watched couple of movies comfortably. That's it."
Cons: "Foods are not so good, standard. Crews didn't smile. They don't smile why? They don't Greet. Very poor service."

Cons: "It was hot on the airplane"

Pros: "That it was a direct flight ."
Cons: "I usually prefer Turkish Airlines and always seek to take it in most of my travels. This time the service was not as I have been used to . Too many people were changing seats with permission from the air hostesses . The air hostesses missed me 3 times for food and beverage . They passed right by me . They weren't organized at all. I had to call them to remind them to give me some food and drink. Plus when boarding they only announced it in Turkish and not English"

Pros: "I loved all of the on-board movies and TV shows! The food was very good for "airplane food" and the staff was friendly. They provide headphones, blankets, pillows, and more-- all for free! I definitely would recommend Turkish Airlines."

Cons: "The ife screen was extremely slow and unresponsive."

Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"

Pros: "Nearly all Flights on time"

Pros: "a320 was comfortable"

Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"

Pros: "Nothing"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"

Pros: "Seating is terribly tight"
Cons: "A normal human sized seat."

Cons: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"

Pros: "Nice crew, good drinks."
Cons: "Would prefer a vegan sandwich option for the short flight."

Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."

Pros: "Short flight but staff very attentive, food good."

Pros: "Nothing"
Cons: "The flight left 19 minutes early, stranding 7 people who were connecting from New Orleans. We ran across the entire airport and made it to the gate before departure time. The employee at Lufthansa Senator lounge was nice enough to tell us that the crew must have felt like leaving early. She was very nonchalant about the whole issue. She also refused to assist us, and told us we needed to exit the airport and reenter through the ticketing counter. I upheld my end of the deal by reaching the gate in time. This situation needs to be rectified."

Pros: "Some how i ended up in the "small child zone", The crew was very kind and moved me to another aisle seal towards the front of the plane. Crew would come by with liquids quit often, The food was very good quality. huge selection of entertainment options."
Cons: "A very long wait for luggage, That may have been the fault of the airport."

Cons: "Very hot throughout the entire flight."

Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."

Cons: "Less movies (Hindi) and economy seats aren't as comfortable as emirites."

Pros: "It was a short flight"
Cons: "Sitting in the exit row meant that we could not rest bags under our seat but no overhead was left for a single backpack between my partner and I (our only luggage for the flight). Additionally other passengers were rude regarding overhead and the crew was not communicative on who should put what sort of baggage in the overhead."

Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"

Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"

Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."

Pros: "Crew was pleasant and helpful, even once we had a long delay"
Cons: "The cabin was very tight and the seats were very uncomfortable"

Pros: "Very good travel , good airplain , and good kosher food"

Pros: "on time"

Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."

Pros: "It was all great!"

Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."

Pros: "Ample leg room and comfortable seats."
Cons: "No complaints"

Pros: "THE FLIGHT LEFT ON TIME."
Cons: "LUGGAGE IS LOST. THE FOODS WAS NOT VERY GOOD."

Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"

Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"

Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"

Cons: "-flight delays-no information provided-no information on gate changes-"

Pros: "Lufthansa certainly stands out above ALL American carriers"

Pros: "Once on board the flight was smooth and the crew were very professional."
Cons: "The check-in process at DUS has a lot of room for improvement. The lines were long and the were not many staff out front providing info to customers."

Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."

Pros: "Good entertainment selection"

Pros: "N/A"
Cons: "Missed my flight because of other flight delayed. I had to rerouted through 2 extra airports."

Pros: "Attendants were extremely helpful as I needed assistance to, and from Munich to Miami."
Cons: "Too long flight time. I left booking up to someone else so not fault of airline."

Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"

Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"

Pros: "the crew was good"
Cons: "the food was poor"

Pros: "Food was pretty darn good, and the crew was very generous with drinks."
Cons: "There was some metal box by my left foot that restricted my leg room even more than usual. But I'm not sure if there was anything that could have been done about that."

Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Pros: "Last year I flew Air France. Lufthansa is far superior!"

Pros: "Nothing"
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"

Pros: "Food, drink and entertainment are very good."
Cons: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"

Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."

Cons: "Delayed - but made up for later!"

Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."

Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."

Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Cons: "Information on arrival time was not correct"

Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."

Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Pros: "Good for both."
Cons: "Bigger seats."

Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Pros: "Crew was good"
Cons: "Food"

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Pros: "Light snack and complementary wine"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."

Pros: "Employees were very friendly"
Cons: "The seats were very small"

Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"

Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Pros: "Good flight, arriving well on time."

Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"

Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."

Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "Good Experience"
Cons: "Nothing much"

Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Pros: "Good flights. Good prices."

Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"

Pros: "Comfort economy well worth the extra."

Cons: "OLD plane without comfort or entertainment"

Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"

Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."

Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"

Cons: "We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!"

Pros: "Everyone was very accommodating."
Cons: "Not much at all. Everyone was very accommodating"

Pros: "The seating, the comfort, the entertainment, the complimentary food, the drinks. Everything was great with American Airlines."
Cons: "Nothing."

Cons: "The sound didn't work on my entire row for the in flight entertainment; it made for a long flight."

Cons: "Flight was delayed. Sometimes it’s not airlines fault. Not 100% clear on who was at fault. Toilets apparently water wasn’t working on aircraft. Upon landing at BNA a baggage guy attempted to rush us because flight was late and needed to get back to ORD. With no consideration for over 2hrs waiting"

Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time"
Cons: "Having to pay extra for a exit row seat"

Cons: "I was unable to order a vegan meal in advance of the flight online."

Pros: "Customer service when my flight was delayed twice and then cancelled."
Cons: "I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience."

Pros: "On time, arrived early"

Cons: "The flight was delayed 3 times. Little knowledge from front desk, relied on my phone for updated info."

Pros: "Smooth flight, good food"

Cons: "Nothing"

Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."

Pros: "Flight wasn’t full. We were able to relocate to exit row seating. I love preassigned seating."

Pros: "Smooth boarding, the crew was really nice (and it didn't hurt that they were generous with the wine)."

Pros: "Loved all the meals. Tasty, well-coordinated."

Cons: "This was a tiny aircraft from Charlotte to Savannah. Our bags were placed into "valet" for the flight. When I retrieved my bag, the handle was broken! Destroyed on a 1 hour flight. This is exactly why people don't like checking their bags. There is no care for other people's belongings. It's bag enough you're packed on these flights like sardines and then you have to worry about receiving your property back the way you gave it to them. Placed a claim, but meanwhile I had to purchase new luggage for my return trip."

Pros: "Movies and did not feel squished. Never had so much food service on a flight before."
Cons: "Nothing negative to say."

Pros: "On time, efficient, new plane. No troubles."

Pros: "New plane, all kinds of entertainment choices including new movies, great flight crew, smooth flight."
Cons: "American check in software was down when we got to the airport. Created a very large line. Did not delay boarding, even though passengers still had to go through customs before reaching the departure gates. Had a bit of jog to make sure I was able to get on the plane."

Pros: "Food was good as were the movies & seat"
Cons: "Gate supervisor (male) in Dublin was unhelpful. He announced theee times that the US Customes pre-clearance would close shortly. This announcement was in the gate area where everyone had already had to have cleared the Preclearance US Customs. Then when he announced boarding for priority and Business class he "pointedly" told the zones 1 thru 4 to all begin boarding at once (w/ one agent while three agents stood behind chatting) and to only use the one Priority lane. Thirty people all gathered for the very slow process. The Gate Supervisor the says he would start boarding Zones 5 and 6 in the other lane. Zones 5 & 6 all boarded while I (zone 1 passenger) and five others were still in que boarding thru the priority lane. Poor leadership. The Business Class flight attendant while serving snack, spilled my hot tea on my shirt, trousers and iPad. She was very apologetic and said that she wished she had not filled the cup so full. The tea "happens" and was no big deal. The Gate agent on the microphone in Dublin was having a bad morning and transferred his unhappyness to me, which I did not bargain for on the 27th."

Pros: "Fast and early"
Cons: "Tv screens kept freezing"

Cons: "At least one of the entertainment systems wasn't working right. Otherwise everything was okay."

Pros: "Nothing"
Cons: "Miserable food. Just horrible quality. Truly - and I'm not picky."

Pros: "Friendly crew made a long international flight with a 14 month old as pleasant as possible."

Pros: "Once we finally got on the flight, things were fine."
Cons: "Our flight arriving in Charlottesville was late we sat on the tarmac for 20 min. Than waited 20 mi utes to get our luggage that the checker. So we arrived at the gate for this flight and was told the flight was full. Stood around and waited. Finally another passenger suggested we go to costumer service. Waited an hour in the customer service line fortunately we were able to catch a flight that same night."

Pros: "Everything! Leg room"
Cons: "The touch screen for entertainment was maddening!"

Pros: "The service and the food was great and getting to watch new release movies was a pleasant bonus"
Cons: "We did not get the seats we purchased but we did get a refund"

Pros: "Great crew, happy hour was wonderful."

Cons: "Planes too old"

Pros: "New plane!"
Cons: "Only offered pretzels even though there were cookies. I ha to breakfast them."

Pros: "ON TIME!!!!! Nice folks, smooth and safe."
Cons: "Got through the extensive security lines to USA one hour before scheduled departure and looked at the screen which said 'final boarding' which was not true and made us panic a bit, running for the gate. It did board and leave on time but not an hour early. This flight was night and day different than our ORD to Dublin flight of 5.12.17 which was 5 hours delayed and do stressful."

Pros: "Nice crew. Chairs were comfortable."
Cons: "Not enough movies! No individual screens. Plans had dirt stuck all along the air vents"

Pros: "Good food-ample space"
Cons: "Tv didnt work for 3+ hours took 4 attendants to restart it."

Pros: "On time"
Cons: "No gluten free food available"

Pros: "The crew was great!"
Cons: "No leg room, tight."

Pros: "Getting there safe and sound"
Cons: "We didn't fly FinAir, it was American Airlines"

Pros: "Got an economy extra seat without upgrading, had a variety of snacks and service extras which were nice"
Cons: "Was never asked for dietary restrictions so no vegetarian meals were available, pretty old aircraft to be flying that route, no seat back entertainment"

Pros: "The movie selection and how often we were given beverages."
Cons: "I was selected for a random inspection. I was pulled aside and went through a separate check in process. I completed everything I was instructed to do and as I'm boarding, I'm pulled aside and told I needed to go back to pre clearance because someone forgot to punch a hole in my boarding pass. The stewardess and j had to run all the way back to security so I could go through the whole process again. I delayed the flight and everyone was upset. It was completely unnecessary. Simply because one employee didn't do their job, I delayed a transatlantic flight to Chicago. Best part, I arrived at the airport four hours before my flight. Also, the seats are incredibly uncomfortable. And I was separated from my traveling companion for this entire process. Had I missed the flight, she would never have known."

Cons: "The flight movies and entertainment were down the whole flights but only for our seats. Which on an international flight was the pits."

Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."

Pros: "Individual screens worked well, food was good."
Cons: "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"

Pros: "Available drinks"
Cons: "Poor selection and no coffee"

Cons: "No entertainment systems Chairs were old and uncomfortable"

Pros: "We had a safe flight."
Cons: "If we wanted to fly on an old American Airlines plane, we wouldn't have purchased a British Airways ticket. Deceiving and unfair."

Pros: "The captain and the flight attendants were very communicative and kept in touch with the cabin at regular intervals but not intrusive."
Cons: "There were 2 meal choices., one was chicken and one vegetarian curry/rice dish. Clearly the chicken would be the most sought after meal and the flight attendant even suggested the possibility that everyone would not get their first choice, and ofcourse they didn't. We had a group of 10 traveling and by the time some of,our group was served the chicken was gone. Our daughter was 7 months pregnant and was one who didn't get a chicken meal. I don't understand why the airline would not provide an adequate amount of meals that would apply to the masses. Only a few vegetarian to fill in for specific diets would be expected. We all felt this was poor planning on the part of the airline catering company.."

Pros: "Upon sitting down, I was able to fall asleep almost instantly. The helpful stewardesses were constantly aware of my needs."
Cons: "Check-in desk seemed confused and unorganized. Two very friendly ladies were helping out but were on different wavelengths."

Cons: "EXTREMELY LONG CHECK IN & SECURITY LINES"

Cons: "Flight cancelled"

Pros: "Size of plane On time departure Meal choices were excellent Entertainment choices were excellent"
Cons: "That this became an American Airlines flight after booking and no one from either airline contacted us to tell us. We couldn't find the Finnair flight anywhere and came to figure out that American was handling this flight."

Cons: "The flight was delayed by 14 hour. No one at the gate to inform on transit passengers. Air Canada office were couldn’t care less. I booked Lufthansa flight and Air Canada was very unfortunate partner. Would never recommend Air Canada and wouldn’t use them by choice"

Pros: "Smooth flight, mostly friendly staff, good food"
Cons: "We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it."

Cons: "2h delay because of technical issues"

Pros: "Took off early; landed early. Helpful crew and a good amount of food and beverages were served."

Cons: "First trip with AerLingus. It was late by 40 minutes. When we finally boarded they made a comment we were right on time when we most definitely were not. Then on the flight the only beverage service was almost non-existent because the flight attendants rush by rather than actually wanting to give anyone a beverage. Several people including me had connecting flights yet no one bothered to help us get to them on time. I barely made it to mine but several people probably did not as we got there 5 minutes before their flights were to take off."

Cons: "I was unable to check in online, then waited in line at the counter for 45 minutes to then be redirected to AirCanada counter, where I then had to walk back and forth across the airport with their representative to have them 'find' my ticket, which was supposedly lost. It would have been nice to be informed via email, which counter I should check in at and also, confirmation that they had my ticket. Fortunately I showed up 3 hours early, because I needed every minute of it."

Cons: "Flight was delayed by almost 3hours and I missed my connecting flight in Toronto and had to wait another 3 hours. Air Canada did not seemed to care about my difficulties at all."

Pros: "Smooth flight"
Cons: "Long walk to connecting flight. Buggy didn’t turn up"

Pros: "Reasonable food"
Cons: "One suitcase did not arrive. Not sure when will arrive"

Pros: "That we arrived in Toronto and got to get off the plane."
Cons: "The flight was delayed several hours. The rows are way too close together to be remotely comfortable, and the seats themselves are tiny and barely recline. Being 5 months pregnant, I was uncomfortable the entire flight. The "entertainment" that you have to download an app for didn't work, and particularly stung knowing how much we paid for the flights, and that other airlines simply put a TV on the back of each seat that is easy to connect headphones and view. The food on our previous flight had been so terrible we didn't bother on this trip, but it looked equally awful. My husband was in the aisle seat and the flight attendant repeatedly and without warning hit him with the cart. The flight attendants varied in level of friendliness, but the ones in our row rushed through service, and did not give us the options the other row had (ice in drinks, veggie or meat options). All in all, it was kind of a terrible flight experience."

Pros: "Constant supply of food"
Cons: "No entertainment on seats"

Cons: "Poor airflow on plane."

Pros: "Pleasant crew"

Pros: "Empty seat between us"
Cons: "No movies. Had to load app for entertainment. Then WiFi never worked"

Cons: "No entertainment and poor seat selection process"

Cons: "Flight delayed numerous times due to no crew and then turned around in flight for landing gear malfunction We were not treated very kindly for inconvenience"

Pros: "Friendly staff, smooth flights"
Cons: "limited leg room"

Pros: "Nothing because it didn't happen"
Cons: "When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again."

Cons: "The anxious flight crew. Would like more variety on the player and I shouldn't have to watch a 4 minute commercial after every 20 min episode, especially when it's my own device."

Pros: "The staff was friendly and helpful when we missed our connection to Vancouver due to fog in Toronto. Also,it's good that you delay landings for safety purposes.The on board meal was good also."
Cons: "Being in the middle seat in the middle row was not very comfortable. The 767 maybe should be used on shorter flights."

Pros: "I liked the vegetarian options for food."
Cons: "We got to the airport 2 and a half hours early, and thank goodness: check in took forever and they obviously didn't have enough staff, and never fixed that. Had to rush through everything else. Crew was unhelpful for those of worried about missing our connecting flights since the plane was late: those on board said they had no way to know and to ask the gate agent when we landed, the gate agent scoffed at us saying they had no way to know. I've been on flights where the crew kindly gave out connection information, so this is lazy on Air Canada's part."

Pros: "Planes were clean, relatively comfortable & flight attendants were polite. Flights that had individual screens on the seatbacks offered good movie choices."
Cons: "Ugh. Delays of 1-2hrs each on 3 of 4 flights for one trip. Missed connecting flight in Toronto. Baggage was a disaster. No communication between staff, was told something different by each person I spoke with. Flew to London & didn't get my bag for 3 days. Flight delays put me in to London a day late, wearing same clothes without access to my bag & lost 4 more hours of site-seeing time following day calling the airline & trying to meet up with courier delivering my bag. Then on my 7hr midday flight back to the states our plane had no screens at all for in flight entertainment. Security and Customs check process was ridiculously long. Waiting in line after line, and the automated kiosks processing passports were fickle delaying lines & leading to further follow up by staff. Very confusing and overheard several passengers talking about missing connecting flights. I highly recommend not flying Air Canada until they become more organized."

Pros: "I really liked that we could board through the rear door because it made it so much faster. The staff were all very friendly."
Cons: "I downloaded the Air Canada app but the movie selection was not very good. Also, people take way to long to store their carry on luggage."

Cons: "Minutes and minutes of ads on the app that you have to download on your own device. Flight attendants that manage to bump into your arm every single time they walk up the aisle even though you're using the arm-rest. None of the flights left on-time and they lost my luggage. Really got the "bare minimal effort" feeling from the crew."

Pros: "Flight attendants were attentive and friendly."
Cons: "It was very hot on the plane."

Pros: "The flight attendants and captain were wonderful. The food wasn't bad either"
Cons: "The seats were so uncomfortable and I paid for extra leg room. My lower back was hurting so bad after."

Pros: "The crew was great, the flight was fast, the plane was very comfortable. Other than the time delay, the flight was great."
Cons: "The flight was delayed over thirty minutes, which was very inconvenient going through customs with a connecting flight."

Pros: "Extra leg room seats were good, expensive."
Cons: "Poor boarding procedures. We paid extra for extra leg room seats, but had to wait until last to board, hat to stow our carry ons 5 and 8 rows behind us."

Pros: "Nothing"
Cons: "Y he WiFi didn't work. Poor service, the aircraft shouldn't have taken off crew preflight edespirt@pinellas-park.com through a tropical storm the turbulence was so bad there were people crying and the crew in the cabin really didn't seem to care"

Cons: "Flight was delayed"

Cons: "The flight was delayed and I was very stressed that I wouldn't make my flight home"

Pros: "I liked the gate agents."
Cons: "Where to start? How about, the planes are so old and so poorly maintained that our plane was almost three hours late taking off while they fixed something. At least two other flights from Dublin to Toronto took off around us, but we were never offered to be switched over to other planes so we could make our connecting flights. As a result, a plane full of angry people hassled by a serious lack of customer service focus landed in Toronto and had to, AGAIN, get in a huge line to be processed with all of the missed flights. They knew we were coming--WHY weren't there more preparations made for a much smoother transition?? I hate Air Canada and will never again knowingly book that airline. They need to change out the entire fleet of old, crappy, smelly, falling-apart planes."

Pros: "Nothing"
Cons: "Absolute joke of an airline with zero customer service. I would never travel with them again and would recommend anyone else not too."

Cons: "The flight was fine, but when I got home, I had two charges on my credit card from Air Canada. When I called, the woman didn't know what they could be for, so she told me to email Air Canada flight feedback. I still haven't heard from them."

Cons: "As above I had two delays of three hours each"

Pros: "We arrived at our destination safely."
Cons: "Our flight departed from the gate late and then needed to return to the due to a door malfunction. After a 4 hour delay we were on our way. Bathrooms were closed before takeoff but no announcement was made that they would be open during the delay. No beverages were offered during the delay. Not all of the bathrooms were functional during the flight. The entertainment system is available through your iphone, ipad or computer. If you haven't downloaded the app prior to departing you can't use it and you then need to rent an ipad for $10 to watch movies."

Cons: "Being bumped off of our connecting flight home after a long international flight due to overbooking (even though we had checked in all the way through from our departure city). We got split up going home and the $800 voucher that we were promised was decreeased to $400. They also lost our bag due to the changes. The reason we didnt get priority for seats on our connection is because our first flight landed at the last minute and by the time we got to the gate, all but 1 seat were claimed on a furst come first served basis. All staff treated the entire thing as an "oh well tough luck". No empathy because they suck so bad, they're used to seeing angry customers."

Pros: "Flight crew were fine. Flight itself was uneventful."
Cons: "Flights were all over booked. People were being bumped, flights delayed. We were in the Toronto airport for 8 hours. We missed our connection in Denver. The Air Canada people on Toronto said someone would be waiting to help us get a hotel and a new flight when we reached Denver. In realit, the stewards on the flight just gave us a card with a customer service number, said call this number and they will get you accommodations. So no one was at the gate to meet us and no one ever answered the phone!! We were on hold for 48 minutes. We were stuck in the airport for ten hours, through the night, until another flight could be arranged. We had to find someone on United to get us on a new flight. My daughter and I were at the end of 24 hours of flying and expected that what we were told would be carried out. I was not impressed with the way this was handled and no apology or compensation from Air Canada for the delays and sleeping on the airport floor!!"

Cons: "My biggest complaint regarding air Canada is the poor service and indifference typically exhibited by their service staff."

Pros: "Friendly employees at each turn"
Cons: "Change food to more palatable. Improve entertainment options to rival Delta and Aer Lingus"

Pros: "convenient direct flight"
Cons: "both restrooms were in poor shape (as compared to typical airline restrooms) and it seemed that they had not been thoroughly cleaned in a while."

Cons: "Boarding was delayed an hour and half because the plane was having mechanical issues. That caused me to miss our connecting flight. The flight staff was rude and not helpful when I asked a question about my connecting flight. I had a family member who took a day off work and drove three hours from my home to pick me up from the airport. She also had to get a hotel room at her own expense because Air Canada's plane was not up to par. Not only was it an inconvenience to me but to my relative."

Pros: "The crew was friendly but not overly helpful. There was a nice selection of entertainment options."
Cons: "The food was horrible and made me throw up. The flight was freezing and the seats hardly reclined making it very uncomfortable. Especially since we were on the plane an extra 2 hours from a delay. The flight delay caused me to miss my connection flight. And then I wasn't put on the next available one, I had to wait around in the airport for a very long time, 4 hours to fly home. My baggage was lost. And my credit card was charged twice for my checked bag. The customer service employees in the airport refused to help me with either issues. I am extremely unsatisfied with my experience on Air Canada and will never be flying with it again."

Cons: "Late!"

Cons: "The flights were booked much too close together to get through Customs in Canada. If we had arrived on time we would have had only 1 hour and a half to make it to our next flight. However, our flight was late leaving Dublin. It was extremely stressful and we had to literally run through the airport to try to get through customs and to our next gate. if that flight hadn't also been delayed, there was no way would have made it"

Pros: "Going it was great. Flew later a night and avoided the lines etc. hated that there was no movie and you had to rent iPads if you wanted to watch a a movie or anything."
Cons: "Coming home was awful. Checked in early and our seats were by the bathroom, which it made impossible to sleep or even rest on a 6 hour flight. The que to go through security was crazy. Again the seat right next to the bathroom was awful. Bumping into by people trying to stand in line, the stewards trying to get through etc. I heard several people say they wouldn't fly Canada Air again."

Pros: "The crew was nice look above. Cramped seating, bad food and no inflight entertainment unless you download their app."

Cons: "Flight to Columbus cancelled....cheap vouchers for meals"

Cons: "No screen to watch movies, had to download their app to watch anything on my phone, which I was not made aware of beforehand."

Pros: "That we made it there."
Cons: "Delays, old plane requiring app for entertainment, more delays, terrible low class food, the worst of any overseas flight, no drinks, though I don't drink much."