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Pros: Just the crews

Cons: I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it

Cons: Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate.

Pros: IFE, good system, GUI, and good content, various options and languages.

Cons: Crew service, uninterested, careless, unemphatic, absolutely not dedicated to service, even borderline rude.

Pros: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Cons: flight was late.

Pros: Staff was great

Cons: There should be a choice of Halal meal also, while booking the seat

Pros: The new interior lighting is much easier on the eyes during cruise, bright enough to read but also dark enough to sleep

Pros: On time, as expected, no delays

Cons: USB chargers and more modern entertainment systems

Cons: Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight.

Pros: Got here early!

Pros: Seating and serving, both very good

Cons: I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do...

Pros: The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them.

Cons: The flight was too warm.

Pros: We got to London on time.

Cons: Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.

Cons: Boarding process..

Pros: Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best.

Pros: All flights were on time. Boarding was well organized.

Cons: Seats seem more cramped than comparable airlines. Food quality was poor. For one meal they didn't honor my special meal request (they did for the other meal, so they got the request). Flight attendants didn't check back in comfort of passengers.

Pros: I always have a consistently good experience on Delta. Everything was great.

Pros: Everything

Cons: Nothing

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Pros: Movie selection are great

Cons: The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie

Pros: Information sharing by pilots and crew. Economy class leg room is good.

Cons: All good up to the level

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Pros: Services is good .

Cons: Food can be better

Pros: the plane didn't crash.

Cons: honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time.

Cons: More communication on the flight delay

Pros: Crew was great

Cons: Lots of screaming children. Not much to be done about that.

Cons: Old plane with no video screens or room. Boo!

Pros: Crew was fine.

Cons: Boarding could have been more organized.

Cons: Some of the crew members were rude,

Pros: Decent service crew

Cons: Boarding, seating, comfort, media, food and general value..

Pros: Courteous crew, nice leg room, entertainment system worked, periodical food/drink.

Cons: I requested a special meal request online but it didn’t go through, and the crew had to find me an alternate meal.

Pros: Leg room fantastic

Pros: Decent service crew

Cons: Boarding, seating, comfort, media, food and general value..

Pros: Crew was friendly, food was good

Cons: Entertainment was broken in one of our seats, the seats were not comfortable

Cons: Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad

Pros: Leg room fantastic

Pros: Premium class is good value on the A380 but not quite to par on the older 777s

Pros: Delicious inflight meal and outstanding service!

Cons: Please keep up the same standards

Cons: Everything!

Pros: Crew good, food okish.

Cons: Entertainment system below average. Disembarkment was poorly handled and resulted in big delays.

Pros: Delicious inflight meal and outstanding service!

Cons: Please keep up the same standards

Pros: Friendly Crew

Cons: delayed for 2 hours

Pros: Really nice crew and quite good food

Cons: BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer.

Cons:

Cons: Boarding zones is confusing. What does boarding zone "basic" mean?

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Pros: Everything

Cons: Nothing

Pros: We got to London on time.

Cons: Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.

Pros: We were early

Cons: The food

Pros: Plane was new and good

Cons: Flight was 4 hours delayed

Pros: Crew was great

Cons: Nothing

Pros: Wonderful hospitality, excellent service!! Clean, well thought meal service.

Cons: Hoping that this will continue!!

Pros: Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks.

Cons: No mechanical failures or delays would be nice

Pros: That it got me where I needed to go.

Cons: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Cons: The least comfortable and smallest narrow business class seats ever

Cons: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.

Pros: Crew was fine.

Cons: Boarding could have been more organized.

Pros: That we got home safe

Cons: It wasnt a BA plane! Food, staff and entertainment all not really up to scratch