They ended up paying for the bag twice, but the counter wouldn't take my baggage receipt. Left it to me to resolve. Not sure how to resolve the issue.
Non stop on long haul is the way to go. Great experience
Flight was crowded and the woman sitting on my left was large & kept crouching in to my space. You need bigger seats or smaller passengers to fit into the seats you DO have! Snack were OK. Would appreciate if airlines had more savory rather than sweet snacks, thank you!
Delayed flight (1hour) plus a long layover after an overnight flight with no backup plane available.
The boarding process needs to be refined. Sometimes the gate crew call out the boarding zone, and then flip to the monitor to show which zones are boarding. So unless everyone is gathered around to see the monitor there is usually confusion as wi which zones are boarding.
Convient flight. Good experience. No complaints other than the food quality seems to have decreased.
Food tray looked like penitentiary food - little effort to make it look appealing (packaging colour and design)
The crew was very nice and very attentive. However, I was surprised to find that they did not carry small throw-up bags. I got sick from the turbulence and they had to bring me a trash bag.😳 You can imagine how embarrassing is to lift a large trash bag with vomit over somebody else's head. Just bring this small discreet little bags back to the regular supply for the seats. Otherwise, I love Delta airlines.
Awful. Flight from Cape Town was cancelled, rebooked for another day through Johannesburg, was downgraded to economy
Really low quality food especially for an international flight. The crew also was surprisingly unpleasant except couple of ladies. I know we were not in first class but that’s no reason to treat customers as less.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
Scandinavian was perfect. Nice A350 with an on time departure and an an experienced crew. What a difference from TAP.
The staff were great, the food was good. I just hate being crammed in a tuna can for 10 hours cause I can’t afford a better seat.
No vegetarian option was provided for the regular meal or the pre-landing snack.
The Scandinavian flight was excellent, however the second flight was partnered with TAP Portugal which was not so good. crowded gate area with no chairs, delayed flight, bad boarding process, no entertainment system onboard, and the baggage didn’t get to the carousel until well over an hour which caused our taxi that was waiting to leave. Love SAS, hate TAP.
Really like this airline. Best food for airlines and comfortable seats and attentive staff. Delay was due to air traffic.
1) SAS sent me emails that i could check in but that was just a waste of time because traveling to the us i actually had to check-in at the airport. 2) SAS evidently does not care about vegetarians as it does not offer regular veggie alternatives in the transcontinental flights.
Great logistics and timeliness as we arrived quite early. Flight smooth and fast. Excellent entertainment. Plane itself was a bit tired and the crew mostly indifferent. Baggage took forever but that’s on CPH. Would use SAS again for sure.
It was a good flight. Everyone was professional and the flight was smooth.
I paid extra for our seats on the way coming back from Stockholm to New York the seats were changed and it was totally waved. This happened to three more passengers.
No choice of food. Needed to pay more even for a can of coke!!!
The flight was two hours late due to a computer fault and resulting maintenance. Nothing was offered as compensation beyond bottles of water during the time we were deplaned and waiting in the terminal.
Very pleasant flight attendants. Gate crew rather loud chatting with each other.
Four plus hour flight delay in New York caused us to take off after 11:30pm. We didn’t arrive at our hotel until five hours after check in. Started the trip off feeling exhausted.
Friendly crew. Poor food service maybe due to full flight. All in all, you get what you pay for.
Plane was in bad shape. TV’s and WiFi didn’t work. Plane need a refresh. Not enough room for bags.
Everything was great. I liked the text updates so that I never miss a gate change & I have all the latest info.
I don’t usually fly budget airlines or airlines in the United States. It was as good as any other airline. The seats are comfortable and the airline attendants are not rude & surly. Very nice flight (s).
They have the most inexperienced / rude flight staff I’ve encountered
very difficult boarding process - aggressive passengers not the friendliest crew
WiFi was not eorkig (again) And the plane was from 1990 with the screens which were.not touch and most didn’t even work and if lucky could tune in tv
