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Pros: Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point.

Cons: Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing.

Cons: It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from.

Cons: Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position.

Cons: The seats are small with very little leg room

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Pros: The crew was informative

Cons: Inflight sandwiches

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Pros: Just as I expected. And I made my last connection easily.

Pros: Crew was friendly and helpful. I got some sleep on this red eye flight, surprisingly.

Cons: NA

Pros: Flight was cancelled and had to be rebooked, pushing our travel home back a day. No positives.

Cons: Work around the flight cancellation better to keep people on schedule.

Pros: Not crowded.

Cons: Food! I’ve never been on a 6+ hour flight where they didn’t serve any food!

Pros: The flight was as close to as on time as any of the flight segments I had on this trip.

Cons: The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport.

Pros: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.

Cons: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose

Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Pros: The crew was amazing

Cons: Great job

Cons: Checking, boarding and overall experience

Pros: They had vegetarian options for food.

Cons: I couldn't check in until I got to the airport so I was stuck in a middle seat. Boarding went smoothly but we sat on the run way for an extended period of time. The screens weren't working for the first 45 mintues and when they were finally reset the movies kept skipping which made it unwatchable, the 7 hour flight from hell.

Pros: The crew was amazing.

Cons: My flight from ORD-DUB arrived late causing us to miss our connecting flight to Madrid. I talked to an agent and they told us we would have to pick up our bags at a different carousel and then go to the ticketing agent for a new flight. 1 ticketing agent+3 hours of waiting = 1 pissed off traveler.

Cons: Excellent airline. Always my first choice!

Cons: Lost our luggage and broke our stroller

Pros: Food was good

Cons: Should have been on time

Pros: Comfort of A380 Legs space

Cons: Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service

Pros: The crew were so friendly and helpful.

Cons: I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option.

Pros: Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight

Pros: The crew was amazing and the service on board was above and beyond. Boarding fast and orderly and the seats are super

Pros: The seat was good and the service was spot on

Cons: Nothing

Cons: 1) too hot. air conditioning could be better. 2) long waiting in lines during the boarding. the flight was delayed for 30 minutes

Pros: Due to delays I missed my connection for Newark, airline booked me for JFK which was after four hours. The airline lost my bag and five hour flight becomes 12hours

Cons: Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine.

Pros: Flight attendants are friendly and helpful.

Pros: Food was good and plentiful.

Cons: There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height

Cons: Great customer service

Pros: Food OK, seating OK, crew professional.

Cons: Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass.

Pros: Crew was ok

Cons: No food for such a long flight not enough leg room

Pros: It was ok...I always find paris-jeddah better than Frankfurt-jeddah (in food service, plane size, entertainment...etc)

Cons: Food level need to improve...The chicken meal was not well prepared, and the chicken needed to be cooked well... flight attendent was nice and switched to a beef meal.

Pros: Service

Cons: All was as good as expected

Pros: Getting off the plane but even that wasn’t fast enough

Cons: Extra legroom seats are no different than normal seats. No meals served - everything is cash only except drinks. Flight attendants were rude. Bathroom was leaking - the sink and toilet weren’t working and when I told the attendant she walked in flushed the toilet and walked out w/out addressing issu

Pros: The flight was as close to as on time as any of the flight segments I had on this trip.

Cons: The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport.

Cons: They need to start checking in people earlier and have more people.

Cons: The boarding is not made smoothly and it is confusing some times

Pros: Food

Cons: Organization

Cons: Overbooked flights led to a missed connection resulting in a 12 hour layover

Cons: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app

Pros: Crew was amazing

Cons: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Pros: Crew was nice and pleasant

Cons: Flight very late

Pros: Usual faultless KLM experience

Cons: Nothing.

Cons: The KLM crew are always great serving and treating you. Well above many other airlines.

Pros: Our flight attendant was awesome. Very friendly and attentive.

Cons: The cabin temperature was cold and the flight was delayed by over an hour.

Cons: Needs WiFi

Pros: Efficient boarding and left early! Hold luggage arrived really quickly on conveyor belt.

Cons: Nothing on this occasion.

Cons: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.

Cons: Everything was OK

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Pros: very nice crew

Cons: my bagfage was lost

Cons: Checking, boarding and overall experience

Cons: Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room.

Pros: The food. Crew was ok

Cons: This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $

Pros: The service, was excellent

Cons: Other passengers not respecting the crews instructions.....

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: The crew and the timing were ok

Cons: The seats were uncomfortable

Pros: Excellent crew, good food & movie selection.

Pros: Everything works and quick to get to destination.

Cons: n/a

Pros: Seat was comfortable. Looked new.

Cons: Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience.

Pros: the crew was good , seat was not so comfortable

Cons: seat need to be more soft for a trip during 8h //

Pros: The crew was great with kids. Very friendly and helpful.

Cons: n/a

Pros: The crew was fantastic, never bothered sleeping people, and had a great trip.

Cons: Nothing, best transatlantic flight I’ve had so far honestly.

Cons: More space on economy for long flights.

Cons: Fix the damn KIOSKS at Vienna!

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Cons: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Pros: The aircraft

Cons: No overbooking next time!

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: Crew was great and helpful despite oversight in my special meal.

Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!