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My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .

From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.

Air Transat left my luggage back in Montreal and it took them 5 DAYS to get it to Venice. Luckily I was still in town, or else their option was to send my luggage back to my house in CANADA. What a joke! Oh, and I had to find a way to go get it at the airport in Venice, they needed 72 hours more to get it to where I was staying.

I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.

Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip

The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.

The ticket price was reasonable, food was okay, not the best. I would use the service again.

Actually the flight was on time. New plane, food was okay but not great.

Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.

Great boarding. Everything was on time. Plane was a bit old and the crew could have provided better drink service.

Delayed by 4 hours. Missed connection back to UK. Ended up 24 hours late with an overnight delay. Westjet offered hotel accommodation but when we got to the hotel they said it was fully booked. Terrible experience

Over an hour late. Lousy flight attendant who was just going through the motions in every aspect of her job. The Dash 8 aircraft is super basic (no entertainment system, small seats, limited storage). Carry on luggage doesn’t fit in overhead bins.

4 hour delay leaving Paris. Didn’t get to board through jetway. All of the passengers had to take busses from the terminal to the aircraft. Once we got to Calgary, we had a very long layover that was shortened significantly by the big delay leaving Paris ( when I originally booked the flights, the layover in Calgary was 3 hours, a month before the trip, WestJet changed the second flight which increased the layover to 8 hours!). The flight from Calgary to Nanaimo (ya, the one that they already bumped back by 5 hours) left over an hour late. So, instead of arriving home in Nanaimo at 2 pm, we arrived at 1am. It totally sucked.

Okay but not like typical first or business class. On domestic airlines

Hey it got me from A to B on time on a crazy day. No food is offered in board No entertainment options And worst of all, no communication regarding baggage claims in Atlanta!! Having precleared CBP in Canada and landing at a domestic gate I expected to pickup baggage at the domestic terminal. No indication in app of where to pick up bag. No text message from WestJet. So I went to domestic where my bag was NOT. Do you know what a pain it is to get from domestic terminal to international at ATL? 45 min ordeal. My bag was still on the carousel, along with many other WestJet bags from mine and other flights. I pity any arriving customer not familiar with ATL trying to find their bags in this circumstance. And then no way to catch Marta from international. This falls far below the standards expected of modern airlines.

The flight attendants were amazing. But we checked in online and just needed to check our bags. The line was so long that it took over an hour to do this. There was only one person checking people in.

I liked the kindness of the check in counter crew, the flexibility with changing seats and the comfort. Better free drink selection would have been good but it wasn't a long flight.

Did not realize this was a super budget airline - we even had to pay for a carry on!

Slow boarding process, tickets downgraded to Ultra Basic with no carry-on luggage, not enough space in overhead compartments

All was good except that the option to purchase wifi for texting throughout the flight didn't work. My partner and I both tried via the app, Chrome and Safari, we tried all payment options. Nothing worked. He was able to get ok blonde with he full coverage option, but it's nice to what we wanted or needed.

Great customer service. Frequent updates from the pilot. Smooth flight. Good entertainment. Meal service.

Plane could have been cleaner. There were many crumbs and crud around the seat mounts.

I was pleasantly surprised - it has been awhile since I traveled with them - other than being delayed leaving Malaga everything ran very smoothly- yes I would travel with aer Lingus again and yes I would recommended

Short flight so not much to rate. Surprised I had to pay for a soda.

the room on the plane was good but that is because flight not sold the other three seat and I had room. the food in terrible.

First the price I paid was excellent, my flight was full, but my seat was roomy. The one downside to the experience was they had games on the entertainment console. The guy behind me poked at my head about half the flight. I hope they get rid of this feature.

Very good need to offer better choice of food for business

Aer Lingus doesn't have plug ins for devices at each seat. They also did not give me a dairy free meal as requested and confirmed by staff. It was as if I had not requested anything. Otherwise, they were great!

They should. Heck planes more often not when they are suppose to be leaving causing delays

Crew was fantastic got lovely food and plenty of water. Entertainment was good. Never had to ask for anything. Left on time and got to Seattle early. Luggage did not take long either.

Automatized Check-in process still has many problems. The online system continuously fails. At the airport the baggage drop off with the automated systems had many hiccups and diverted many to the manual desk, which is now only one desk! For me it meant standing in two long lines just to drop off a bag. Staff was friendly, food quality on board has been better with Swiss, specially on outbound flights.

Easier to get to the Wi-Fi they should give more snacks and ask if you want more drinks and I think nuts would be better than cookies

Do not book a flight thru Toronto Pearson to the US with less than 2 hrs between connecting flights. With 90 minutes (which I had) if your first plane is 25-30 minutes late by the time you debark, walk to go through security again, go through US customs and find your new gate with at least 15 minutes before your departure. If you stop to go the the bathroom you will be lucky to catch your flight, in my case I wasn’t lucky. The airline should not offer flights that do not allow you time to get to your second plane, bad customer service!

It was swiss air flight and they were very helpful and kind

Hard to criticize after the Crowd Strike dilemma. However, when Air Canada says they were "not affected," I expect that is true. My flight delays caused me to miss transportation connections. I understand these things happen, but I don't have to "like it."

My flight was delayed in Calgary and I missed my connecting flight to Cincinnati. I was rebooked on a flight the following day. I did not receive a food or lodging voucher.

I paid premium economy and I found out there is no premium economy in Europe, so why they charged me premium if that service doesn't exist???

It's unacceptable to receive your bags after 5 days, and having to call multiple times to get delivery.

Flight was canceled 2 hours ahead. Just as I arrived at the airport

There was no entertainment on board and wi-fi did not work for me. Food consisted of beverage and pretzels. Flight was over 2 hours delayed due to unscheduled maintenance. We missed our Toronto connection. Air Canada rebooked us for the next day. We had purchased premium seats but our rebooked flight was nearly full and we did not sit together. Seats were way in the back of the plane. Air Canada did provide us with a hotel stay. Agent upon deplaning told us luggage would be sent through to our final destination. Customer service person told us our luggage would be at the carousel. It never showed up, so we lost an hour waiting for it, already well past my bedtime by now. My husband has limited mobility. Baggage agent advised us the luggage did, indeed, get placed somewhere for our next day flight and provided us with an overnight kit (shaving kit, oral hygiene kit, sleep shirt, etc.) and it was very much appreciated and needed. Husband has mobility issues and we found that wheelchair assistance is not provided during layover stops, which made it difficult (and slow) for us to get from gate to customer service to baggage claim to hotel shuttle. We were given food vouchers but were too exhausted to use them before going to hotel. For the most part, all agents we dealt with were respectful and pleasant, although only a few were as warm, friendly and helpful as most of the Canadians we had interacted with during our visit.

Boarding was haphazard after people with small children or walking difficulties

Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.

The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.

full flight, could use more room....leg room fine seats tight

Tiny, cramped seats with minimum leg room and hard armrests. Basic needs like a seat and luggage came with an additional charge. Budget airline amenities with premium airlune cost. I won't use this airline again.

Cancelled flight, that morning! But got us on an Air Canada flight!

Dinner was excellent - beef stew, the eggs for breakfast were only ok. It was soooo nice that there were so many options for movies and games.

Loved the food (vegetarian in our case). Super pleasant. We're in our 60s/70s and not speedy anymore but I never felt rushed. Entertainment choices very current, personalized, and fun. Asked to change seats with a man who had paid for his seats as well but something had occurred in process so he was two rows away from his small daughter. Staff was very efficient at mediating the exchange and gave us a beautiful little travel pack as a gift to agree to it. The seats were comfortable but reclined a bit much for my comfort. I'm glad I'm not claustrophobic as the person in front of me reclined to the max and I felt very enclosed. Very efficient crew simultaneously as super pleasant.

Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.

boarding needs to be streamlined load the back of the plane first