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Cons: Entertainment and food

Pros: Nothing

Cons: Everything.

Pros: In general, everything was ok aboard the plane.

Cons: The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it.

Pros: The crew and snacks

Cons: They take the headphones about an hour before landing which isn’t ideal.

Cons: Being bumped off of our connecting flight home after a long international flight due to overbooking (even though we had checked in all the way through from our departure city). We got split up going home and the $800 voucher that we were promised was decreeased to $400. They also lost our bag due to the changes. The reason we didnt get priority for seats on our connection is because our first flight landed at the last minute and by the time we got to the gate, all but 1 seat were claimed on a furst come first served basis. All staff treated the entire thing as an "oh well tough luck". No empathy because they suck so bad, they're used to seeing angry customers.

Cons: My biggest complaint regarding air Canada is the poor service and indifference typically exhibited by their service staff.

Pros: I liked the gate agents.

Cons: Where to start? How about, the planes are so old and so poorly maintained that our plane was almost three hours late taking off while they fixed something. At least two other flights from Dublin to Toronto took off around us, but we were never offered to be switched over to other planes so we could make our connecting flights. As a result, a plane full of angry people hassled by a serious lack of customer service focus landed in Toronto and had to, AGAIN, get in a huge line to be processed with all of the missed flights. They knew we were coming--WHY weren't there more preparations made for a much smoother transition?? I hate Air Canada and will never again knowingly book that airline. They need to change out the entire fleet of old, crappy, smelly, falling-apart planes.

Pros: Good food for transatlantic flight

Cons: The headline says it all. Even though our bags met the carry-on size conditions, we were told we must check them because they were overweight. We've never had them weighed before, including the Air Canada trip to Dublin from the states. "It's ok, they'll be there when you get there." We've been home about 24 hours and they haven't located the bags yet, so no word on when they will be sent to us. Very poor online and phone customer service.

Pros: Amazing Crew, great service, seats, entertainment...

Cons: Nothing

Cons: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.

Pros: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.

Cons: Tv unit was broken in my seat.

Pros: Price is lower than other airlines. Cabin crew service is usually good.

Cons: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.

Cons: Rude staff

Pros: Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew.

Cons: The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself

Cons: Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight.

Pros: Seats are comfortable on Business Class. Service is good

Cons: Constant delays specially from CDG! Poor cabin service specially on this flight.

Pros: The crew was excellent and surprisingly the seats were comfortable.

Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too

Pros: Crew was attentive. Timings were spot on.

Cons: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.

Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Pros: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Cons: Not being to help on the ground in Copenhagen with delta issues

Cons: Still don’t have my luggage yet

Pros: The crew was amazing. They left snacks and drinks out in between service.

Pros: Wonderful on board service from the crew

Pros: Crew were very nice and accommodating. Chocolate always appreciated!

Cons: The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight

Pros: The airline is top notch and treated you great like it should be.

Cons: The sears where a little tight but not bad and the movie options were ok not great.

Pros: Lots of entertainment options, great price

Cons: It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.

Pros: The crew was very nice.

Cons: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.

Pros: Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.

Cons: The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.

Cons: Better entertainment

Pros: The crew was nice look above. Cramped seating, bad food and no inflight entertainment unless you download their app.

Pros: Nice crew. Smooth boarding.

Cons: No televisions on an international flight. Yes, they have an app with movies but a friend couldn't connect to their wifi so was without entertainment. My seat was more comfortable on my DC-Montreal flight than my international. Warn customers about the difference between Air Canada and Air Rogue. Big difference.

Pros: Planes were clean, relatively comfortable & flight attendants were polite. Flights that had individual screens on the seatbacks offered good movie choices.

Cons: Ugh. Delays of 1-2hrs each on 3 of 4 flights for one trip. Missed connecting flight in Toronto. Baggage was a disaster. No communication between staff, was told something different by each person I spoke with. Flew to London & didn't get my bag for 3 days. Flight delays put me in to London a day late, wearing same clothes without access to my bag & lost 4 more hours of site-seeing time following day calling the airline & trying to meet up with courier delivering my bag. Then on my 7hr midday flight back to the states our plane had no screens at all for in flight entertainment. Security and Customs check process was ridiculously long. Waiting in line after line, and the automated kiosks processing passports were fickle delaying lines & leading to further follow up by staff. Very confusing and overheard several passengers talking about missing connecting flights. I highly recommend not flying Air Canada until they become more organized.

Pros: Friendly employees at each turn

Cons: Change food to more palatable. Improve entertainment options to rival Delta and Aer Lingus

Pros: The punctuality and the entertainment

Cons: Perhaps a more organized boarding process

Pros: Great

Cons: Perfect flight

Pros: I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad

Pros: Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going.

Cons: The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after.

Cons: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.

Pros: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.

Cons: On one leg my entertainment screen didn’t work.

Pros: Seats not that good need softer seates for long haul flights

Cons: Dissapointed that my flight info screen does not rotate and update the screenshots like they used

Pros: Flight attendants were attentive and friendly.

Cons: It was very hot on the plane.

Cons: The flight was fine, but when I got home, I had two charges on my credit card from Air Canada. When I called, the woman didn't know what they could be for, so she told me to email Air Canada flight feedback. I still haven't heard from them.

Cons: I was unable to check in online, then waited in line at the counter for 45 minutes to then be redirected to AirCanada counter, where I then had to walk back and forth across the airport with their representative to have them 'find' my ticket, which was supposedly lost. It would have been nice to be informed via email, which counter I should check in at and also, confirmation that they had my ticket. Fortunately I showed up 3 hours early, because I needed every minute of it.

Pros: The staff was friendly and helpful when we missed our connection to Vancouver due to fog in Toronto. Also,it's good that you delay landings for safety purposes.The on board meal was good also.

Cons: Being in the middle seat in the middle row was not very comfortable. The 767 maybe should be used on shorter flights.

Pros: I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad

Pros: Overall, I can’t complain. The take off and landing was peaceful

Cons: The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip

Pros: Really friendly and efficient crew.

Cons: Seats and entertainment screen.

Pros: The planes were well maintained. Good entertain emend choices. Food was decent too

Pros: Quick flight and boarding

Pros: Only the speed of the flight. The seat was terrible! No pitch, no room, squeezed in like sardines. The crew spent most of their time hawking BA products. Embarrassing.

Cons: More room! It was excruciating, and I am not a large person. The boarding process was chaotic and confused. Took a very long time. The only good part of the flight was that the pilot provided a smooth and quick (thankfully, because the rest was pretty miserable) time in the air. BA has become worse than Ryanair.

Cons: Timing is good

Cons: The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself

Pros: The punctuality and the entertainment

Cons: Perhaps a more organized boarding process

Pros: Less hand bags, a lot of people trying to put their hand luggage ans there was no space

Cons: Controll the quantity of packages per person

Pros: Uncomfortable seats.

Cons: Seats, and helping passengers when they have delays

Pros: Seat was both comfortable and spacious. Crew were very attentive and personable.

Cons: Really great flight. Can’t say enough about it.

Cons: Warm bus for the transfer from one plane to the next!

Pros: crew was verry good

Cons: more pading for the seats

Pros: The overall experience was okay, no food service and seats were not super comfy.

Cons: More leg space for a long flight and free snacks.

Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane

Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Cons: Time

Pros: The seats were nice and the food was unusually good

Cons: More water brought to the seats. The landing was strange. The pilot pulled up on the first approach and when the second approach was completed the steering was stuck. They ultimately got the steering to work.

Pros: The food was good

Cons: The seats were very cramped

Cons: Everything was super. Really

Pros: The punctuality and the entertainment

Cons: Perhaps a more organized boarding process

Cons: The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time

Pros: crew was friendly

Cons: seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!

Pros: Excellent

Pros: Customer service

Cons: Snacks

Cons: Late

Pros: Friendly staff, smooth flights

Cons: limited leg room

Pros: N/A

Cons: All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people...

Pros: I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!

Cons: Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again.