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Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Comfort

Cons: Wifi on klm

Pros: Really like the new meals of Bistro. Hated the chicken and rice!

Cons: Bit late leaving but not a real issue. Trying to get through masses when you have Club/Priority Plus is horrific. People need to be told clearly to sit until their turn. Really do not like not having my own TV. No choice and if don't have a tablet or otherwise then can't see what you want!

Pros: Comfortable seats; attentive crew.

Cons: Cabin temperature; too cold.

Cons: There was a delay of 4 hours to board from Montreal to Paris. with not any justification or valuable reason from the crew.

Cons: Boarding sucks

Pros: The crew and counter check in were provided excellent customer service. Very impressed.

Cons: My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed.

Pros: Crew is nice.

Cons: Had to wait 15 mins because our gate was in use. Seats are old and hard.

Pros: We were upgraded to premium economy for free at check-in. The crew was very kind

Cons: We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️

Pros: Crew very kind, entertaining good

Cons: Boarding process

Cons: Staff Curtsy and overall gestures!!

Pros: rien

Cons: tout est à revoir !

Pros: The crew was astounding

Cons: There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy.

Pros: The crew was friendly and willing to serve.

Cons: Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats.

Pros: They were very nice! Always a smile, even after 10 hours with us!

Cons: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Pros: Arrived early, nice bus. Class lounges

Cons: Friendly flight attendants, more comfort . Better food. Faster service

Pros: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Cons: More legroom

Pros: Muslim food

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: The plane size & comfort was excellent. The staff were very friendly

Cons: N/A

Pros: Services is good .

Cons: Food can be better

Pros: Trip was cancelled

Pros: Crew was very nice

Cons: The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight.

Pros: The audacity of your gross negligence in a time of global pandemic.

Cons: Any semblance of social responsibility or ethical behavior.

Pros: Seats very comfortable

Cons: Nothing

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: Perfect

Cons: Nothing. Flight was amazing

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Cons: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.

Pros: Crew was extremely nice and comfortable flight

Cons: All was good

Cons: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.

Pros: Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated. Excellent restrooms on the 787.

Cons: Not enough leg room etc. for the long flight.

Pros: Vegetarian option of the food. Constant hydration

Cons: WiFi

Pros: amazing and great customer service

Pros: Good food, service, and entertainment

Cons: The seats are not very cushioned

Pros: Space, seats, movies.

Cons: I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good.

Pros: Very friendly crew!

Pros: Amazing crew

Pros: The crew did a great job and I enjoyed the movies.

Cons: Nothing

Pros: Everything about the flight

Cons: Nothing

Pros: Good movie selection. Attentive crew.

Cons: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Pros: I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me.

Cons: Same airline coming from one place have different methods it’s a bit confusing.

Cons: Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately

Pros: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!

Cons: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!

Cons: Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern.

Pros: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO

Cons: Knowing we had to get a visa for Canada

Cons: Laptop charger (115v) would be appreciated

Pros: Crew was great

Cons: We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved

Pros: The crew were friendly enough and willing to serve.

Cons: The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.

Cons: Better boarding and entertainment

Cons: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!

Cons: Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately

Pros: Flight,crew, meal and entertainment were good.

Cons: Our luggage was lost on our connecting flight in Montreal. Not happy with that. However, it was delivered to our home 2 days later.

Pros: Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended.

Cons: There was a delay of 4 hours to board from Montreal to Paris. with not any justification or valuable reason from the crew.

Pros: The crew was very good.

Cons: Food was terrible. The seat was hard and uncomfortable.

Cons: Bigger seats the new ones are way to narrow

Cons: Klm is the best, even on a 40min they served small breakfast.

Pros: The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into

Cons: Nothing,just the seats. Cleanliness was perfect

Cons: All of the less than good, obvious!