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Pros: IFE, good system, GUI, and good content, various options and languages.

Cons: Crew service, uninterested, careless, unemphatic, absolutely not dedicated to service, even borderline rude.

Pros: Timely

Cons: Food

Pros: Friendly staff

Cons: Flight was delayed 2 hrs

Pros: Comfortable and clean flight

Pros: Delay was for 30 min

Pros: Taking off on time. Good service and helpful from all the stuff.

Cons: Keep it like that

Pros: the crew were so nice

Cons: not enough room between seats

Pros: The crew and entertainment

Cons: Nothing

Pros: Friendly staff

Cons: Flight was delayed 2 hrs

Pros: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Cons: The flight itself was great but it was very late in starting due to technical problems with the aircraft.

Pros: Crew was extremely nice and comfortable flight

Cons: All was good