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Pros: I missed my connection from Iceland to USA due to delayed departure from Ireland

Pros: Crew and food were amazing.

Cons: It was perfect.

Pros: The crew was great. I had read bad reports, but our experience was great.

Cons: Nothing , we greatly enjoyed our flight. It was another route to go to Europe and was very pleasant.

Cons: Small not comfortable plane

Cons: KLM crew exceed our expectations

Pros: The crew was pleasant

Cons: Baggage checkin & flight boarding was slow & disorganized.

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Cons: Delay due to strike

Cons: On time.

Pros: the price is why we chose BA, but never again

Cons: crew seemed bored and annoyed to be on the plane, seats were pretty awful

Pros: Pilot communication

Cons: Free snacks & drinks

Pros: The crew were amazing and attentive

Cons: nothing that i can think of

Pros: Good food for transatlantic flight

Cons: The headline says it all. Even though our bags met the carry-on size conditions, we were told we must check them because they were overweight. We've never had them weighed before, including the Air Canada trip to Dublin from the states. "It's ok, they'll be there when you get there." We've been home about 24 hours and they haven't located the bags yet, so no word on when they will be sent to us. Very poor online and phone customer service.

Pros: Nothing because it didn't happen

Cons: When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again.

Pros: The crew was great, the flight was fast, the plane was very comfortable. Other than the time delay, the flight was great.

Cons: The flight was delayed over thirty minutes, which was very inconvenient going through customs with a connecting flight.

Pros: Nothing

Cons: Y he WiFi didn't work. Poor service, the aircraft shouldn't have taken off crew preflight edespirt@pinellas-park.com through a tropical storm the turbulence was so bad there were people crying and the crew in the cabin really didn't seem to care

Cons: Extremely unfriendly staff at check-in. Boarding was chaos.

Pros: Yes super crew and super seat. ( next to empty seat) Nice new plane

Cons: This one couldn’t have been better. Plenty of food snacks and drinks

Cons: More space on economy for long flights.

Cons: Better, cleaner seats. Poor movie selection and nott to mention terrible food.

Pros: The crew was excellent and surprisingly the seats were comfortable.

Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too

Pros: Great food and friendly crew.

Cons: Seatback system was old and not very functional.

Cons: CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure.

Cons: Entertainment worked sporadically

Pros: The boarding process was easy

Cons: Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off.

Pros: Nothing

Cons: Had to pay the $259.00 to get another flight because my name wasn’t on the flight had to be on the phone for a hour and 28 minutes just to get my name on a flight after I paid over $900.00 on my round trip flight this was an awful experience and did not and will not book any flight ever with these airlines or the company representing them as VAYAMA

Pros: Movies

Cons: Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one.

Pros: The meals were awesome, flight great!

Cons: Flight delayed due to late arrival of aeroplane.

Pros: Best meals I've ever had. Front facing sleepers are easier to sleep in than the diagonal configuration.

Cons: Connections within Europe have no business class. It is actually a worse experience than Air France and Lufthansa.

Pros: They really did a great job, kept us informed about what was going on,staff was quick, organized and pleasant. I have to say, best food on a flight that I have had in a very LONG time,!

Cons: Crew could have been more interested. Seat could have reclined and gone upright properly.

Pros: Service, food, comfort, entertainment.

Cons: Squawking brats the whole 10.5 hours of the trip to IAD.

Pros: Crew was awesome.

Pros: They were helpful

Cons: The entertainment services on the plane

Pros: Nothing I couldn’t get this flight because of the delay of the previous one

Cons: The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there.

Pros: Not much

Cons: Being on time. Trapped in plane for 2 hours

Pros: Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately.

Cons: No US carrier seems able to master smooth boarding without standing waits.

Pros: Boarding was on time and we arrived early. The staff was also very friendly

Pros: Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended.

Pros: Crew was good

Cons: Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight

Pros: The crew was very good.

Cons: Food was terrible. The seat was hard and uncomfortable.

Pros: The flights were efficient and streamlined. There was very little waiting and no luggage issues.

Cons: The flight attendants were not pleasant or helpful. They were rude for no reason to the passengers.

Cons: A better breakfast...

Pros: Crew is amazing

Cons: Nothing

Pros: A350, smooth and quiet. Nice plane

Cons: Seats in business are a little crowded and close together. opening to get in and out of seat is minimal

Pros: Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.

Cons: Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.

Pros: The flight was as close to as on time as any of the flight segments I had on this trip.

Cons: The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport.

Pros: It was all a smooth operation. In particular I appreciated that since my flight from Chicago was delayed and I missed the original connection, as soon as I disembarked in Reykiavick I found an SMS saying that I had been moved to the next available flight, and they even gave me a food voucher.

Cons: They don't give you food on the flight unless you pay which in principle is not a bad thing, and makes for a quieter flight, because it's not the case that everybody is eating, and eating at same time. On the other hand on a long transatlantic flight even a small snack would be appreciated.

Pros: Nothing

Cons: This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen.

Pros: Boarding was good. Flights were on time and crew was courteous and helpful.

Cons: Planes were rented. Pilots not as familiar with plane; planes interior deteriorating; seats too narrow; three men in a row (could be easily fixed) had too broad of shoulders to fit comfortably; under seat storage dividers offset so not clear feet nor luggage space; both planes smelled terrible;

Pros: very nice crew

Cons: my baggage was lost

Cons: I congratulate the KLM crew!

Pros: The crew were excellent and seats were comfy.

Cons: Headphones for the entertainment centre.could have been better. Sound quality not great.

Cons: Flight got cancelled

Cons: It's United, my low expectations were dashed

Pros: Everything was good.

Cons: All was good.

Pros: Great flight - very nice crew and service.

Cons: A few dirty cups were left behind from the previous flight.

Pros: Staff found us two seats together. Food was good.

Cons: Email telling us about pre airport arrival check in and seat selection.

Pros: Crew was attentive and always helpful

Cons: First boarding had multiple confusing instructions about who could board when

Pros: Crew was fine. Seat was fine.

Cons: No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. The baggage fee for a first checked bag was pretty high, but at least the 70 pound weight limit was good. But I didn't need that.

Cons: 1) too hot. air conditioning could be better. 2) long waiting in lines during the boarding. the flight was delayed for 30 minutes

Pros: It's just so nice on a long flight to not be jammed in like sardines!

Cons: Missing our original connection because Icelandair had to extract fuel, and having to wait an extra 4 hours meant we had a stressful leg to Chicago. The bus we booked had its last trip only 10 minutes after we landed and we just made it - not without some worry.

Cons: offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good.

Pros: Crew extra nice

Cons: Food

Cons: More space on economy for long flights.

Pros: Entertainment monitors were in good shape and responsive. Selection was not bad.

Cons: Food and headphones are very expensive, and they don't tell passengers in advance the only food is for purchase.

Pros: Crew was courteous and helpful. Boarding was good. Planes were on time.

Cons: Planes rented and old. Pilots not as familiar with plane; interior deteriorating; seats too narrow; three men in a row had too broad shoulders to fit (could be easily fixed); under seat space dividers offset so not clear feet nor luggage space; whole plane smelled terrible— tone down fragrance

Pros: The flight was as close to as on time as any of the flight segments I had on this trip.

Cons: The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport.

Cons: The kindness of some members of the crew and better seat comfortability

Cons: Rerouted thru LA and I have filled in all the challenges faced in previous review.

Pros: Only wish they would've put me on the direct flight

Cons: The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times

Pros: The crew was amazing

Cons: Great job

Cons: Overbooked flights led to a missed connection resulting in a 12 hour layover

Pros: Comfort of A380 Legs space

Cons: Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service

Cons: Great

Pros: The crew was great with kids. Very friendly and helpful.

Pros: Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff.

Cons: My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick