My screen was broken so now movies, etc, but I didn’t really mind. They did work on it, so good effort on their part.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
The Turkish was good . I had a problem with air Transat terrible experience for me
Very good. A lot better experience then I expected for an economy flight.
Porter airlines was good. I didn't have the best experience when booking through airfare assist however, as I got no final confirmation from them that the flight was booked until I called them. Even then, the confirmation code they gave me was incorrect and couldn't be used for check in. On a positive note airfare assist was actually picked up the phone relatively quickly when calling
The flight crew were very good, polite, and professional. Unfortunately, the rest of the experience left much to be desired. The food was extremely bland—almost tasteless. We chose the non vegetarian .The lasagna was just plain pasta with a tiny garnish and no seasoning. It felt like eating starch only, The bigger issue was with luggage and space. We boarded with three tickets, and while the seats in front of us were nearly empty, all the overhead compartments had already been filled by passengers boarding to the back. This left us and many others with no overhead storage for our carry-ons. Our bags couldn’t fit well under the seats either, which meant we lost the little legroom we had. The result was a horrible, cramped experience—sore knees, no space to stretch, and no way to rest or sleep comfortably. According to the crew this was a rather normal thing. It is obviously normal that people board with handbag and carry on but they should be only allowed to use their overhead compartment and under their seat not the way it is managed that all the spaces in the front of the plane being occupied by the people sitting way back in the plane.
Everything was horrible. On the day of my departure, I was denied check-in and boarding because my reservation only showed one of my last names, while my passport contains both. This minor discrepancy could have been easily corrected, but I was informed that no adjustment could be made. As a result, I lost not only my outbound flight but also my return flight and had to purchase a new ticket at a significantly higher cost.
This has been the worst experience I’ve ever had. Basically, I lost my round-trip tickets because one of my last names was missing, and you didn’t allow me to correct it. I had to purchase a full ticket again. Once I get home, I will start legal proceedings against you.
The crew were polite and courteous. The Pilot did an excellent landing. It was very smooth and gentle. My only regret is that I was charged twice for my luggage . The attendant gave me no receipt . I didn't realize until I was about to board. How can this be resolved? Thank you.
No snacks, drinks or coffee. No entertainment, not comfortable seats
This was a great flight. I love the way they had general boarding board from the back first by seat row and in general the flight was very comfortable. The seats were actually comfy, and the food served was surprisingly good.
A seat was broken There was a delay of 45min A checked bag was missing in Boston
The service was some of the worst I have experienced on an international flight. The service was rude, the quality of the food was very low. The speed of service was insanely quick. You couldn’t finish your pretzels before the meal came before the coffee came before trash collection came. Then they never came back for 5 hours. They rushed everything so they could get it over with.
A special shout-out to one of the check-in staff at DUB yesterday noon. We had to use the "Closing Flights" counter and we met, hands down, the most efficient person - able to resolve several issues in the matter of minutes, while remaining polite and calming everyone down. Great job, Aer Lingus!
Flight crew was very cold and stood around a lot talking to each other.
Checked in ok for 3 flights at the airport check-in desk, but apparently I was not checked in to my connecting flights even though I was assured that I was and had seats on all 3 flights. Aer Lingus departure was also delayed for 1.5 hours which gave no time to collect bags to go through customs.
It’s my new favourite airline! Everything was smooth and relaxed!
Because of problem with aer Lingus, I couldn’t check in until just before the flight and was stuck in the middle seat
They out me in the baby row so I was surrounded by toddlers, they also did not send my luggage and was not able to book my connecting flight
Westjet never disappoint always terrible small plane ,crowded cheap snack if you can call it snack
Westjet was late and we missed our connecting flight with Cathay. Had to wait 8 hours. Westjet only allows 1 checked in baggage for international flights- it’s always been 2. Canada allows only 1 sandwhich bag size full off small liquids. Everything else will be tossed. Awful trip. Will never fly west jet or go to Toronto to connect flights!
I didn’t have any food but my Prosecco hit the spot. We left on time and the crew was friendly.
I thought the coffee was excellent! The wait for the luggage was acceptable.. It left and arrived on time. My son found that his device worked very well and he really enjoyed his flight! The stewardess moved him up to the emergency exit and he very much appreciated that!
I wasn’t able to book or pay for a seat and they forgot to check me in for my third flight so I spent 24 hours in Toronto waiting for another one.
Everything was good except for flight delay, but it was because of the snow storm in the arrival airport.
The flight was cancelled less than 24 hours before departure. The alternate flight was a day later going from Grenada to Toronto to Vancouver to Calgary to Montreal. 2 days in the air. Not serious, Very bad service
I like the wider seats, Plus lots of legroom, Lacking entertainment, no tv or screen to play with
Liked in-flight wifi Did not like - nothing to complain, really. All good
The keg from Edmonton to Toronto My wife found it very cold. Other than that great flight.
I didn't like that my wife and I had different experiences in the check-in process. We did not book our flights together. My wife had a default seat selection as a window seat whereas my seat defaulted to a middle row, middle seat selection. Why wouldn't I have the option to have a free seat at a window? Is it because my algorithm knows that I'll end up paying for the upgrade?
Unfortunately, my experience was disappointing. The crew were not friendly or welcoming, which made the flight less pleasant. Our flight was delayed, and we almost missed our connecting flight because of it. To make matters worse, the gate number shown on the digital ticket was incorrect, causing unnecessary confusion and stress before departure. Overall, the lack of accurate information and poor customer service made this a frustrating travel experience.
I have flown this route before, so far they have been unable to depart on time, then my connecting flight was canceled, likely due to this vs fake mechanical issues
My entertainment system was not working for the entire trip. I notified the flight attendant but nothing was changed. I did not get chance to have any movie for entertainment for the entire 13 hrs trip.
Cancelled flight, had to rearrange plans independently and no vouchers offered
Everything was excellent. Just keep doing what you are. I would travel with this airlines gain.
Flight was good. Really appreciate the second hot food offering. C
The chairs were too upright, but not awful. Boarding was fast and efficient and we did not sit too long in the plane before takeoff.
I didn’t realize booking through Kayak the pricing was in American fees and that I had to pay for my baggage when I arrived at the airport. I thought it was included in the price. For this reason I spent an extra $500. Next time I will book directly through the airline.
Everything was very excellent The food was great The crew was so nice 🥰👌🏽 I really appreciate and loved travelling with Air Canada 🇨🇦
The longer flight on our leg back to the US was fine. Boarding was great, we had to stay on the runway for a bit after boarding… they kept it cool uncomfortable.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Poor food on flight between Toronto and Stockholm Airport Toronto too crowded
Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights
Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Boarding was haphazard after people with small children or walking difficulties
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
We were helped whenever needed and had a pleasant flight.
