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The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.

Plane seating was uncomfortable, very tight fitting for someone my height, did not recline and overall un enjoyable

No food, water, snacks.”beverages”. This was on Christmas Day. Upgrading cost $100, for what exactly?

Flight was 4 hours late. Landed at almost 1am instead of 9pm. No explanation given. The new seat configuration is the absolute worst. Uncomfortable seats, unreasonably warm. In flight "entertainment" is just wifi. We're expected to use our own streaming services. Terrible, terrible flight.

Everything was good except for flight delay, but it was because of the snow storm in the arrival airport.

Very short flight. No food or entertainment required. Nice crew. Flight left late.

Overall service is good. Just thought foods need to upgrade for economy class

Took 3 hours to check in and drop off our suitcases. Half of the passengers were still in line by boarding time. The computer systems and staff were very slow. Staff were also disorganized and kept allowing later flights to skip lines. Suitcases were piling on that several other passengers didn't get their suitcases. Then, we were sitting in the plane for 2 hours and were told that the flight was overbooked. We missed our connecting flight and had to fly the following day but with a stop over. Good thing ONE WestJet customer rep was pleasant and actually knew how to do her job when we wanted to rebook to a direct flight. Thank you to Kim at Toronto airport. Terrible experience at PUJ. Won't go back to Dominican Republic.

No communication from Kayak or West Jet. Booked extra flights, flights cancelled, no one answers calls. Will be disputing charges.

The flight was cancelled less than 24 hours before departure. The alternate flight was a day later going from Grenada to Toronto to Vancouver to Calgary to Montreal. 2 days in the air. Not serious, Very bad service